Gamestop, Inc.

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have not received any emails from you.  Can you please reply in the Revdex.com form with the information that we have requested?If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Here is the information you requested: [redacted]I was once again sent used merchandise in tattered disgusting condition, advertised as "NEW".
Regards,
[redacted]

Hi [redacted]I'm sorry to hear that you feel this way. I will happily pass your feedback along to the PowerUp Rewards team to consider for any future updates that may be made to the PowerUp Rewards program and points system. At this time though, members must sign into their account at least once a year to maintain their point balance. If you experience any difficulties redeeming the points that I applied, please do not hesitate to let me know so that I can assist you further.If you have any additional questions, comments or concerns please feel free to let me know. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company.   This order was placed for a reserve item in advance.  We package all reservation orders in advance in order to send to our guests as quickly as possible.  Your order was packaged and on a truck on June 21 and it was picked up on a UPS truck on June 22. We list our website the policies of preordering with GameStop.com where you can find the policies of shipping and processing of our PreOrdered items. Payment Processing Your credit card will be charged only when your order is processed. In some cases, we will process your order and authorize your credit card up to 10 days before the release of the product. This allows us to get the product to you faster. We are happy to return and refund this order if you no longer wish to have this item.  Please reply if you would like to return this order so we may send you a free return shipping label. If you have additional questions, I am here for you.  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have reviewed your information on our verification server and found an error.  We have since fixed said error and your should be able to place an order within 48 hours.If you...

have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Hi [redacted]Do all gift cards sold by Gamestop need to have change of ownership reported to Gamestop ? Now you are just making up rules. The reality is that your associate who felt she was being super diligent committed an error in judgement possibly due to my race ? Your overzelaous associate on the phone went ahead and disabled the card at his/her end just because he didnt want a large transaction to go through. The store clerk actually said she had to 'call it in' a terminology which law enforcement uses kind of getting to my point of overzealous-ness again. Even though I had possession of the gift card and had purchased it legally, Gamestop went ahead and disabled it without having any legal basis to do so. Gift cards are like cash and unless reported lost or stolen this suo moto action of Gamestop is most definitely illegal. Its a legal debt to the person with the possession of the gift card.Like I said, I am under no compulsion to ask cardpool or to give my information to you, you have the burden of proof to show the gift card was stolen or obtained by illegal means. By not allowing me to use a legal debt like a gift card Gamestop is the company which needs to provide clarifications and not me. I will be sure to report this matter to my state's AG office as its obviously illegal and also use the social media to spread the message.There 
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have refunded you for the two orders that were placed and received defective codes.  You will be sent new gift cards if this order was placed with GameStop gift cards.If you...

have additional questions, I am here for you. [redacted]

Hi [redacted]Unfortunately I cannot provide specifics on how many were allocated to our website and our stores, as we do not have complete visibility to that information. We strive to give all guests an equal opportunity to take advantage of a sale or promotion that we offer, however even if inventory were plenty, we cannot gauge how many guests will be shopping online and in our stores for that particular item because that's a factor that's unknown until the sale itself goes live. Lastly, all Black Friday promotions for Thursday. 11/23/2017 went live at 11:00 PM CST on Wednesday, 11/22/2017. I hope that this was able to provide more insight. If you have any additional questions or concerns, please feel free to let me know.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Thank you, hopefully I receive a response this time.
Regards,
[redacted]

Dear [redacted] , On behalf of GameStop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly. If you have additional questions, I am here...

for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted]I was able to create an order for two new digital gift cards to be emailed directly to you. You might receive a few emails though. I created the order originally for one gift card then remembered that you stated you sent them to two different people. So I have now cancelled that original order and created a second one. Please allow three business days for that to process. You should receive an email with two separate gift card numbers and their respective pin numbers. Please let me know if you do not receive this email with to separate gift card numbers.  If you have additional questions, I am here for you. [redacted]Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Our records show that this gift card was mailed out to the address listed: 1289 E ST. APT 6, Upland CA 91786. Unfortunately the gift card was returned to sender due to the address being reported as invalid by the courier services. A representative of ours had attempted to reach out shortly after receiving the gift card to correct the issue, however they did not receive a response. Since there seems to be some difficulties with delivering physical product, if you would like we could arrange a digital gift card to be sent to your preferred e-mail address. Our digital gift cards arrive within 48 Hours of being processed and are able to be both redeemed in-store and online. I would love to get this resolved for you entirely! Please let me know if this option works for you, and I will be more than happy to get it arranged. I look forward to hearing back from you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, it was discovered that your items have delivered as of 12/19/16 via tracking number [redacted] It shows it was picked up by UPS the day after the replacement...

was created for you and then delivered. We thank you for allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11641243, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]  Gamestop needs to contact me by phone immediately as this issue can not be resolved via emails.

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry to hear that this issue has been ongoing for you and still have yet to receive assistance. I'll be more than happy to get this resolved for you. If you do not mind,...

would you be willing to forward those proof of purchases over to [redacted] Once I have those proof of purchases, I will gladly work on processing a refund for you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11006959, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
The Amex card ending in 5101 that made the purchase is in my name alone. You may want to check your records no power play points were awarded for this purchase. Also the police have requested the receipt be sent to them that letter is attached and they never received it either.  Do tell me why GameStop refuses to cooperate with the police department and with the person , me, who paid for the item? I have the credit card statement to prove I paid for the item regardless of the name on the " rewards program card." I have no problem alerting the media if GameStop refuses to furnish myself, my husband Dijon Thomas or the police with a receipt by close of business on Friday. My husband Dijon Thomas is right here with me and has called customer service and went to the GameStop store and has also been denied the receipt, check your notes from our numerous calls to customer service wr have them recorded. Better yet give us a direct email address and/or fax number to you and we can send whatever proof you need government issued ID, bank statement, marriage license. Instead of this vague non helpful response. Please do your job and resolve my husband and my issue. Check your ratings on your website your customers are rating you as 1 star for this reason, the run around and red tape.
Regards,
Latoya Williams

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that even though this resolution is NOT satisfactory to me, this company does not care and will not resolve the problem to my satisfaction, so I give up.  They are a [redacted] company and they win.  I hope they are happy, corporations win again!  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Here is the screenshot I took of your site that day. Let me know if you can see it okay.
Regards,
[redacted]