Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  The tablet that you are requesting at a lowered price was on clearance and is now out of stock.  The item that you ordered will be available online as soon as possible for the previous...

price, but at this time we do not have an Estimated Time of Availability.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

[redacted]My apologies. It seems that there may have been a disconnect between [redacted] and GameStop. We definitely intended to give you this refund, as we received the returned game and had pushed it through to your [redacted] account. I am unsure of where [redacted] is getting information that we were denying this balance. Unfortunately, because there is this rejection, I don't believe [redacted] will accept a reauthorization of a refund. If you would like, I would be more than happy to mail you a corporate check instead, which can be cashed or deposited into a checking/savings account. Since these do go through postal mail, they can taken anywhere between 7-15 business days to arrive. Please let me know if this alternative works for you, and I will happily get in contact with our Accounts Payables department to get this arranged.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] i do appreciate the insight that was given. The physical gift certificate will suffice. Thank you very much

Complaint: [redacted]
I am rejecting this response because: it is not a promise of resolution.  While I appreciate that GameStop replied at all, they are only offering to "look into" the problem, and not fix it.  
Regards,
[redacted]

Dear [redacted]We understand how this issue was frustrating for you and apologize for any inconvenience. Since we were unable to ship the Green Lantern figure, we were looking into shipping you another figure as a courtesy however, since I am unsure which figures you would already have, a decision was made to provide you with a partial refund in order for you to purchase the figure of your choosing. If you would please allow 7-10 business days, a  refund of $13 should post in accordance with your financial institution.   If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thanks for your help!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Somehow the amount appeared back on my account magically after all this time and escalation.  Would have preferred this solution without all the legwork.
[redacted]

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.   Please provide the following information:Transaction Information:Store Location: Please confirm the store location. You listed an address in [redacted]. However, you referenced...

a store location in [redacted]  If you have additional questions, I am here for you. [redacted]

Dear [redacted]The online order was refunded as of 1/30/17 and would not reflect immediately as it must go through the proper channels. The refund normally posts successfully on our end with the first few business days and the remaining days will depend on your financial institution. Please respond after the first 10 business days if you do not see your refund reflected. We thank you for your continued patience. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information so we may further assist you.Location of the Store:Date visited Store:Employee You Spoke with:Transaction Date:Transaction Numbers: If you...

have additional questions, I am here for you. [redacted]

Hi [redacted]I'm sorry to hear that you feel this way. When store experiences such as these are brought to our attention, it is most beneficial for the guest for us to notify the district leader that oversees said store, as they are far better equipped to address and resolve the situation. The only reason we quote up to 3 business days is because this allows the district leader an appropriate amount of time to review the situation with their store and form a resolution that is most fitting for you.I did receive an update from the district leader, Jason, who informed me that he was able to make contact with you yesterday, not long after I had notified him of this situation. Jason informed me that he was able to recognize the errors from the Lake Elsinore location and that it was agreed you could re-visit the Corona Crossing location to receive the appropriate amount of credit. Going forward, this issue has been deemed resolved, however if you ever have any additional questions, comments or concerns please do not hesitate to let me know- I am here for you.Best Regards,[redacted]Kelcie J.|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, we have determined this order as lost in transit. A replacement order was created with order number [redacted]. I have upgraded the shipping to overnight at no cost to...

you. We thank you for bringing this to our attention and will address the concerns with the delay appropriately. For the trouble and hassle, please accept the following $10 promotional code for a future purchase on GameStop.com:*
[redacted] Please note that the item(s) must be currently in stock and the total must be over the coupon value.  Some restrictions may apply.  Online coupon codes cannot be used for in-store pick-up orders. Thank you for allowing me to resolve this issue for you.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good morning[redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. It appears that there was a delay on delivery because of an issue with inventory. The order was routed to a third party warehouse where it was then fulfilled. Because we failed to...

notify of this, and the product was not delivered on time, I have processed a refund of $22.99 back to your original mode of payment. Depending on your financial institution, it can take them anywhere between 3-10 business days for them to process this balance back to your account. I would like to advise that if it's been past the provided time frame then to please let me know at your earliest convenience so that I may continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for all of the trouble you've gone through trying to get this resolved. I have notified our Accounts Payables department of this issue and have requested to process an...

expedited corporate check for you, which will be mailed to your current address of: [redacted] We should receive tracking information once the check has been cut and mailed out, which I will contact you directly and provide that to you as soon as it's available. Once the check has been mailed out, you can expect to see it arrive within 1-2 business days. If you have any further questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted] [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed your order and show that this order was refunded on Ovtober 14.If you have additional questions, I am here for you. [redacted] [redacted] [redacted]...

[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information so we may further assist you.Location of the Store:Date visited Store:Employee You Spoke with:Transaction Information for Last purchase:If you have...

additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], , The issue with gamestop was at the [redacted] location. NOT any [redacted] stores!   This response they sent is the same one I've been getting for over two weeks now.  It's a generic response from some customer service rep who knows nothing from another country!  Nobody has contacted me for weeks now. 
[redacted]

Complaint: [redacted]
I am rejecting this response because: You aren't giving me anything you are giving me what I am owed and due Ma'am. This is the worst customer service I have rrecieved from any company. You are only giving me what I am due. For the inconvenience you have done nothing at all this is tragic. I mean do you not want people to be continued customers of Gamestop. The way that you have written your responses have been also unprofessional. You aren't sure what the issue was but if you would have check there was a discrepancy with the amounts. I don't think you nor your company has done your due diligence.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have spoken to both Gamestop [redacted] as well as my local ban which ensured me that $98.11 was taken out, however I request Gamestop to reflect that amount when it comes to shipping my items, as well as talking to their fairhaven staff as well as the customer care line and giving them a refresher course on dealing with customers.In addition, I request the Dirstrict Leader to call me Monday July 18th at 1pm
Regards,
[redacted]