Gamestop, Inc.

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information so we may further assist you.Location of the Store:Date visited Store:Employee You Spoke with:Transaction Date:Transaction Numbers: If you...

have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Hi [redacted]Do all gift cards sold by Gamestop need to have change of ownership reported to Gamestop ? Now you are just making up rules. The reality is that your associate who felt she was being super diligent committed an error in judgement possibly due to my race ? Your overzelaous associate on the phone went ahead and disabled the card at his/her end just because he didnt want a large transaction to go through. The store clerk actually said she had to 'call it in' a terminology which law enforcement uses kind of getting to my point of overzealous-ness again. Even though I had possession of the gift card and had purchased it legally, Gamestop went ahead and disabled it without having any legal basis to do so. Gift cards are like cash and unless reported lost or stolen this suo moto action of Gamestop is most definitely illegal. Its a legal debt to the person with the possession of the gift card.Like I said, I am under no compulsion to ask cardpool or to give my information to you, you have the burden of proof to show the gift card was stolen or obtained by illegal means. By not allowing me to use a legal debt like a gift card Gamestop is the company which needs to provide clarifications and not me. I will be sure to report this matter to my state's AG office as its obviously illegal and also use the social media to spread the message.There 
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  The order number that you provided does only shows three items ordered:Guitar Hero III - Game Only(917248)Harry Potter and the Half-Blood Prince(917573)Harry Potter and the Deathly Hallows - Part 2(918113)Do you have another order number for the double games?If you have additional questions, I am here for you. [redacted]

Dear [redacted] , On behalf of GameStop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly. If you have additional questions, I am here...

for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.   Please provide the following information:Transaction Information:Store Location: Please confirm the store location. You listed an address in [redacted]. However, you referenced...

a store location in [redacted]  If you have additional questions, I am here for you. [redacted]

Hi [redacted]I'm sorry to hear that you feel this way. I will happily pass your feedback along to the PowerUp Rewards team to consider for any future updates that may be made to the PowerUp Rewards program and points system. At this time though, members must sign into their account at least once a year to maintain their point balance. If you experience any difficulties redeeming the points that I applied, please do not hesitate to let me know so that I can assist you further.If you have any additional questions, comments or concerns please feel free to let me know. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the stress and trouble we have caused you- please know that it was absolutely never in our intentions to put you in this position, and I will be sure to escalate...

this feedback to the appropriate parties to be further reviewed so that we can prevent scenarios like these from happening in the future.I have processed a refund for the requested value of $60 back to your [redacted] ending in 2067. Depending on your financial institution, it can take them anywhere between 3-10 business days to accept and process this balance back to your account. I would like to advise that if it's been past the provided time frame and you still have yet to see this balance post to your account, then to please let me know at your earliest convenience so that I can continue assisting you to ensure this balance is received.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that even though this resolution is NOT satisfactory to me, this company does not care and will not resolve the problem to my satisfaction, so I give up.  They are a [redacted] company and they win.  I hope they are happy, corporations win again!  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Somehow the amount appeared back on my account magically after all this time and escalation.  Would have preferred this solution without all the legwork.
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Your complaint has been forwarded to the District Leader of this store.  You will be contacted by them shortly.If you have additional questions, I am here for you. [redacted] [redacted]...

[redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have refunded you for the two orders that were placed and received defective codes.  You will be sent new gift cards if this order was placed with GameStop gift cards.If you...

have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
I still have not received the virtual gift card. I checked my spam folder and nothing was found.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly. If you have additional questions, I am here for you....

[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi [redacted]I'm sorry to hear that you feel this way. When store experiences such as these are brought to our attention, it is most beneficial for the guest for us to notify the district leader that oversees said store, as they are far better equipped to address and resolve the situation. The only reason we quote up to 3 business days is because this allows the district leader an appropriate amount of time to review the situation with their store and form a resolution that is most fitting for you.I did receive an update from the district leader, Jason, who informed me that he was able to make contact with you yesterday, not long after I had notified him of this situation. Jason informed me that he was able to recognize the errors from the Lake Elsinore location and that it was agreed you could re-visit the Corona Crossing location to receive the appropriate amount of credit. Going forward, this issue has been deemed resolved, however if you ever have any additional questions, comments or concerns please do not hesitate to let me know- I am here for you.Best Regards,[redacted]Kelcie J.|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that you are being issued a Corporate Check refund for this missing item.If you have additional questions, I am here for you. 
[redacted] [redacted]...

[redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  You will be contacted today about this issue via phone.If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed your order and show that this order was refunded on Ovtober 14.If you have additional questions, I am here for you. [redacted] [redacted] [redacted]...

[redacted]

Complaint: [redacted]
I am rejecting this response because: Ok, if that's the case please refund me my 23000 then and I'd find the matter resolved.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that you were able to speak with a customer care agent on November 9 and your order was shipped on November 10.If you have additional questions, I am here for you. [redacted]...

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