Gamestop, Inc.

Dear [redacted] I checked our account and I didn’t see that the Email was updated. If you would please check your account once more and update the account email to prevent someone from accessing the account I would greatly appreciate it. The points have now been added back to the account in the meantime. However, should this occur once more we may not be able to refund those points. If you would please update the email on your account this would help tremendously. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have spoken to both Gamestop [redacted] as well as my local ban which ensured me that $98.11 was taken out, however I request Gamestop to reflect that amount when it comes to shipping my items, as well as talking to their fairhaven staff as well as the customer care line and giving them a refresher course on dealing with customers.In addition, I request the Dirstrict Leader to call me Monday July 18th at 1pm
Regards,
[redacted]

Revdex.com:Yes, please send me the virtual gift card balance of $89.60 with the associated e-mail registered for this complaint. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the frustration and stress we have caused you- along with our lack of assistance to resolve this for you appropriately. I will be more than happy to assist in...

resolving this matter, however I just wanted to clarify as I seem to be slightly confused- the store agreed to refund you the difference between $187.23 and $156.92, correct? If so, I will be more than happy to carry out this agreement for you. Please let me know at your earliest convenience so that I may continue to assist you.If you have additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:"I appreciate GameStop's willingness to make good in this situation. If the amount to be refunded is the same via either method, I would prefer a check. Please also confirm the total amount you are intending to refund. Thanks"[redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for the run arround you've received from our team, and for the lack of assistance you've received. I have personally processed a $100 Refund on Order...

#[redacted] Depending on your financial institution, it can take them anywhere between 3-10 business days to accept and process this back to your account. I would like to advise that if it's been past the provided time frame and you still have not seen the refund post, then to please contact me at your earliest convenience so that I may assist you further in ensuring that these funds are received. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that you were given this code on May 2, 2016, but I will resend it from here.[redacted]If you have additional questions, I am here for you. [redacted] [redacted]...

[redacted] [redacted] [redacted]

Dear [redacted], On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, it does appear that you are about $31.20 short from your in store transaction and your online order. I thank you for bringing this to my attention. Allow me to provide...

an explanation to help clear up any frustrations this ordeal may have caused you. The associate who processed your return had done so in a slightly different manner than what is normally done. It looks as though the associate returned two of the strategy guides but not the Downloadable game OR the warranty you had purchased resulting in a shortage of about $10. The remainder would be due to the handling charge that were applied to the order. Normally, DLC and Shipping and Handling charges are nonrefundable, however I would very much like to clear this up for you. I have created an order for the missing $31.20 to be emailed via digital gift card to you as soon as possible. These usually take anywhere from 1-6 hours to process and arrive in your inbox. If you do not see this in your inbox within the first 2 business days please let me know by rejecting this resolution. I thank you for bringing this to my attention and appreciate your continued patience as we try to correct this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have exhausted our supply of promotional codes for the preorder of this item.Please accept the following $10 promotional code for a future purchase on GameStop.com:[redacted]Please note...

that the item(s) must be currently in stock and the total must be over the coupon value.  Some restrictions may apply.  Online coupon codes cannot be used for in-store pick-up orders.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
Nobody has reached out to me at all. The district manager has not contacted me and I feel as though im being swept under the rug and my concern is not being taken serious.

Complaint: [redacted]
I am rejecting this response because there is still a zero balance on the gift card.   Per the request of Gamestop here is the gift card number for you to check on the status: [redacted]
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have processed a refund on this order, please allow 3 to 5 business days for this to reflect in your account.If you have additional questions, I am here for you. [redacted]...

[redacted]

Dear [redacted]Once again I apologize for this poor experience in association with our company.  We are working to fix this known issue that we are having with the reservation part of our App.  I have sent a Virtual Gift Card to your listed email address as compensation for the inconvenience.  Please reply if you do not receive your $100 gift card. If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. We have reached out to ShopAtHome and was informed your order went through a different affiliate, NowInStock. We have reached out to them to resolve this issue and will let you know as...

soon as we hear back.We thank you for bringing this to our attention and appreciate your patience. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because: You aren't giving me anything you are giving me what I am owed and due Ma'am. This is the worst customer service I have rrecieved from any company. You are only giving me what I am due. For the inconvenience you have done nothing at all this is tragic. I mean do you not want people to be continued customers of Gamestop. The way that you have written your responses have been also unprofessional. You aren't sure what the issue was but if you would have check there was a discrepancy with the amounts. I don't think you nor your company has done your due diligence.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  This PlayStation 4 was purchased with an online order that was placed in store.  Their was a trade that was done in the same purchase.  There was no warranty purchased for this system and it is over a year old.  You will need to contact Sony for further assistance with this console.Order Information: Date:02/26/2014 Order Number: [redacted]If you have additional questions, I am here for you. [redacted]

Good mornimg, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I sincerely apologize for the frustration this situation has caused you, and for the fact that it has taken so long to get this resolved. The GameStop App has been out of service...

since April of 2014. While some users are able to still gain access if they have the client installed, most of the programs inside the client cannot function properly because it has been disbanded. In most cases, a representative from our Guest Care department is able to access a database and pull the codes for the games you had purchased on your account and provide them to you, however due to a recent system update this database has been inaccessible and there is no ETA as to when it will be back in service. While we are unable to access this database, I would still love to assist you in other ways in order to get this matter resolved. Do you by chance remember which games you had purchased from the app, or still have confirmation e-mails that you would be able to forward to me? If so, I will be happy to review these and assist you in providing a refund, so that way you can repurchase these titles on more suitable clients such as Steam, Origin and/or uPlay. Best Regards,
[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Gamestop falsely advertised products they didn't have when I spoke with someone earlier in the day and was told it was being shipped. This is unacceptable and they want me to use their terrible online store which caused the issue in the first place. This is not any kind of appeasement that I have to go through the terrible system yet again that caused multiple issues. I do not accept this response.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Thank you for providing the gift card number, that was very helpful. I couldn't locate any pending orders or transactions but I did see two holds on the gift card for ten dollars each. I have now cleared those off and your card will be good to go from here!We appreciate your patience and thank you for allowing us to resolve this issue for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, we have determined this order as lost in transit. A replacement order was created with order number [redacted]. I have upgraded the shipping to overnight at no cost to...

you. We thank you for bringing this to our attention and will address the concerns with the delay appropriately. For the trouble and hassle, please accept the following $10 promotional code for a future purchase on GameStop.com:*
[redacted] Please note that the item(s) must be currently in stock and the total must be over the coupon value.  Some restrictions may apply.  Online coupon codes cannot be used for in-store pick-up orders. Thank you for allowing me to resolve this issue for you.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters