Gamestop, Inc.

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  You will be contacted today about this issue via phone.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
I still have not received the virtual gift card. I checked my spam folder and nothing was found.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have processed a refund on this order, please allow 3 to 5 business days for this to reflect in your account.If you have additional questions, I am here for you. [redacted]...

[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that this order was delivered to your address listed on the order.  If you would like to receive a full refund you can ship the item back via a UPS return label or you can...

return this item to GameStop store.  Would you like a return label shipped to you?If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  As this account is not under your name we will need to speak to your brother about this account issue.  When your brother contacts us about this issue please have him provide the...

account number for the cancelled account.If you have additional questions, I am here for you. [redacted]

Dear [redacted] I checked our account and I didn’t see that the Email was updated. If you would please check your account once more and update the account email to prevent someone from accessing the account I would greatly appreciate it. The points have now been added back to the account in the meantime. However, should this occur once more we may not be able to refund those points. If you would please update the email on your account this would help tremendously. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted], On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, your replacement is on the vehicle for delivery as of 3/27/17 via tracking number [redacted]As this item was out of stock until recently, we unfortunately...

had to wait until Nintendo sent us replenishment stock for this console. We appreciate your patience and thank you for allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matte

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for the run arround you've received from our team, and for the lack of assistance you've received. I have personally processed a $100 Refund on Order...

#[redacted] Depending on your financial institution, it can take them anywhere between 3-10 business days to accept and process this back to your account. I would like to advise that if it's been past the provided time frame and you still have not seen the refund post, then to please contact me at your earliest convenience so that I may assist you further in ensuring that these funds are received. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that you were able to speak with a customer care agent on November 9 and your order was shipped on November 10.If you have additional questions, I am here for you. [redacted]...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Gamestop falsely advertised products they didn't have when I spoke with someone earlier in the day and was told it was being shipped. This is unacceptable and they want me to use their terrible online store which caused the issue in the first place. This is not any kind of appeasement that I have to go through the terrible system yet again that caused multiple issues. I do not accept this response.
Regards,
[redacted]

Dear [redacted], On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, it does appear that you are about $31.20 short from your in store transaction and your online order. I thank you for bringing this to my attention. Allow me to provide...

an explanation to help clear up any frustrations this ordeal may have caused you. The associate who processed your return had done so in a slightly different manner than what is normally done. It looks as though the associate returned two of the strategy guides but not the Downloadable game OR the warranty you had purchased resulting in a shortage of about $10. The remainder would be due to the handling charge that were applied to the order. Normally, DLC and Shipping and Handling charges are nonrefundable, however I would very much like to clear this up for you. I have created an order for the missing $31.20 to be emailed via digital gift card to you as soon as possible. These usually take anywhere from 1-6 hours to process and arrive in your inbox. If you do not see this in your inbox within the first 2 business days please let me know by rejecting this resolution. I thank you for bringing this to my attention and appreciate your continued patience as we try to correct this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the frustration and stress we have caused you- along with our lack of assistance to resolve this for you appropriately. I will be more than happy to assist in...

resolving this matter, however I just wanted to clarify as I seem to be slightly confused- the store agreed to refund you the difference between $187.23 and $156.92, correct? If so, I will be more than happy to carry out this agreement for you. Please let me know at your earliest convenience so that I may continue to assist you.If you have additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Thank you for providing the gift card number, that was very helpful. I couldn't locate any pending orders or transactions but I did see two holds on the gift card for ten dollars each. I have now cleared those off and your card will be good to go from here!We appreciate your patience and thank you for allowing us to resolve this issue for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because there is still a zero balance on the gift card.   Per the request of Gamestop here is the gift card number for you to check on the status: [redacted]
Regards,
[redacted]

Revdex.com:Yes, please send me the virtual gift card balance of $89.60 with the associated e-mail registered for this complaint. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]Once again I apologize for this poor experience in association with our company.  We are working to fix this known issue that we are having with the reservation part of our App.  I have sent a Virtual Gift Card to your listed email address as compensation for the inconvenience.  Please reply if you do not receive your $100 gift card. If you have additional questions, I am here for you. [redacted]

Good morning, [redacted]My sincerest apologies for the clerical error, an [redacted] card linked to your information pulled from what appears to be a previous attempted order when I was researching the issue further through our banking system. All orders go through an Order Verification process as a security feature, as GameStop values your security and ensuring your information is safe. This is why it can take up to 48 hours, depending on the review process. I did show authorizations on your [redacted] however no settlements for this order because it had been cancelled. As I mentioned previously, authorizations can take on average 3-5 business days to be removed depending on your financial institution. If the authorizations have not fallen off by now, please let me know at your earliest convenience so that I may coordinate with your financial institution to ensure they are removed, as GameStop has no intention of settling on these funds. If you have any additional questions or concerns, please do not hesitate to let me know.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. We have reached out to ShopAtHome and was informed your order went through a different affiliate, NowInStock. We have reached out to them to resolve this issue and will let you know as...

soon as we hear back.We thank you for bringing this to our attention and appreciate your patience. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
Nobody has reached out to me at all. The district manager has not contacted me and I feel as though im being swept under the rug and my concern is not being taken serious.