Gamestop, Inc.

Complaint: [redacted]
I am rejecting this response because:Because I was told by the business do so....there is no transaction date there is just the associate which is Paul and the date and time.....this occurred in the Clinton md store on 2/2/2017 at 11:18 am. I have a photo of the actual receipt. ..
Regards,
[redacted]

Dear [redacted], On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, a replacement order was created for you and a UPS return label was sent your way as well. Your order looks good and is in the middle of being processed.I'm pleased to see...

that this issue was finally resolved for you and we thank you so much for bringing this to our attention. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, the gift card replacement has a working balance of $100. The email you received should include the full card number and the pin. You should be able to use your gift...

card at any local GameStop store or online at www.GameStop.com. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Please provide the following information: Transaction Date:Transaction Information: Store Location:Online order number: If you have additional questions, I am here for you.[redacted]...

*|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  In order for us to release this information we will need to speak with the Officer in charge of this case.  Please have them contact us via fax at [redacted] with the police report...

and the officer badge number attached.  Once we received this information from the officer we will be able to release it to them.  If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have exhausted our supply of promotional codes for the preorder of this item.Please accept the following $10 promotional code for a future purchase on GameStop.com:[redacted]Please note...

that the item(s) must be currently in stock and the total must be over the coupon value.  Some restrictions may apply.  Online coupon codes cannot be used for in-store pick-up orders.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Good mornimg, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I sincerely apologize for the frustration this situation has caused you, and for the fact that it has taken so long to get this resolved. The GameStop App has been out of service...

since April of 2014. While some users are able to still gain access if they have the client installed, most of the programs inside the client cannot function properly because it has been disbanded. In most cases, a representative from our Guest Care department is able to access a database and pull the codes for the games you had purchased on your account and provide them to you, however due to a recent system update this database has been inaccessible and there is no ETA as to when it will be back in service. While we are unable to access this database, I would still love to assist you in other ways in order to get this matter resolved. Do you by chance remember which games you had purchased from the app, or still have confirmation e-mails that you would be able to forward to me? If so, I will be happy to review these and assist you in providing a refund, so that way you can repurchase these titles on more suitable clients such as Steam, Origin and/or uPlay. Best Regards,
[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.We were originally charged $97.88 for the xbox and we were only refunded $85.59 so why were we cheated out of $12.29??
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that you are being issued a Corporate Check refund for this missing item.If you have additional questions, I am here for you. 
[redacted] [redacted]...

[redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly. If you have additional questions, I am here for you....

[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]I was able to create the replacement order for the gift card and ensured it will go to the email provided. This should take about 1 full business day to process and you will receive an email with the full gift card number and the pin number. If you would please allow at the very least 2 full business days and let me know if you do not receive this email. Should it fail a second time to show up we may need to invite you to a near by GameStop store to transfer the funds to a new card. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district leader of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for...

you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Hi,Unfortunately it seems I do not have a voicemail from you and when I attempt to contact the number you have provided at the end of your response it fails to reach anyone.If you could give me a call at [redacted] I would greatly appreciate it.
Regards,
[redacted]

Dear [redacted]I was able to look up the card in questions, however I did not see a hold on the gift card. There should show a $5 balance as you used $20 on an eshop digital code.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because: Ok, if that's the case please refund me my 23000 then and I'd find the matter resolved.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that you were given this code on May 2, 2016, but I will resend it from here.[redacted]If you have additional questions, I am here for you. [redacted] [redacted]...

[redacted] [redacted] [redacted]

Complaint: [redacted]
I am rejecting this response because:"I appreciate GameStop's willingness to make good in this situation. If the amount to be refunded is the same via either method, I would prefer a check. Please also confirm the total amount you are intending to refund. Thanks"[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  This PlayStation 4 was purchased with an online order that was placed in store.  Their was a trade that was done in the same purchase.  There was no warranty purchased for this system and it is over a year old.  You will need to contact Sony for further assistance with this console.Order Information: Date:02/26/2014 Order Number: [redacted]If you have additional questions, I am here for you. [redacted]

obviously not because everytime I have done so big or small it happens. it is wrong an it making me very mad. why I have now for the 2nd time filed a complaint within the past yr or so for the same thing. especially for the 2 items I wanted to get. that there not coming out yet I know with doing it online that money wont be taken out till it gets closer to the release date. but like I said regardless of that. does it everytime I do it online. needs to be really looked into.  Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]