Gamestop, Inc.

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that this order was delivered to your address listed on the order.  If you would like to receive a full refund you can ship the item back via a UPS return label or you can...

return this item to GameStop store.  Would you like a return label shipped to you?If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, the gift card replacement has a working balance of $100. The email you received should include the full card number and the pin. You should be able to use your gift...

card at any local GameStop store or online at www.GameStop.com. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.We were originally charged $97.88 for the xbox and we were only refunded $85.59 so why were we cheated out of $12.29??
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Because I was told by the business do so....there is no transaction date there is just the associate which is Paul and the date and time.....this occurred in the Clinton md store on 2/2/2017 at 11:18 am. I have a photo of the actual receipt. ..
Regards,
[redacted]

Good morning, [redacted]My sincerest apologies for the clerical error, an [redacted] card linked to your information pulled from what appears to be a previous attempted order when I was researching the issue further through our banking system. All orders go through an Order Verification process as a security feature, as GameStop values your security and ensuring your information is safe. This is why it can take up to 48 hours, depending on the review process. I did show authorizations on your [redacted] however no settlements for this order because it had been cancelled. As I mentioned previously, authorizations can take on average 3-5 business days to be removed depending on your financial institution. If the authorizations have not fallen off by now, please let me know at your earliest convenience so that I may coordinate with your financial institution to ensure they are removed, as GameStop has no intention of settling on these funds. If you have any additional questions or concerns, please do not hesitate to let me know.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for all of the trouble you've gone through trying to get this resolved. I have notified our Accounts Payables department of this issue and have requested to process an...

expedited corporate check for you, which will be mailed to your current address of: [redacted] We should receive tracking information once the check has been cut and mailed out, which I will contact you directly and provide that to you as soon as it's available. Once the check has been mailed out, you can expect to see it arrive within 1-2 business days. If you have any further questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted] [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]I was able to look up the card in questions, however I did not see a hold on the gift card. There should show a $5 balance as you used $20 on an eshop digital code.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

obviously not because everytime I have done so big or small it happens. it is wrong an it making me very mad. why I have now for the 2nd time filed a complaint within the past yr or so for the same thing. especially for the 2 items I wanted to get. that there not coming out yet I know with doing it online that money wont be taken out till it gets closer to the release date. but like I said regardless of that. does it everytime I do it online. needs to be really looked into.  Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  As this account is not under your name we will need to speak to your brother about this account issue.  When your brother contacts us about this issue please have him provide the...

account number for the cancelled account.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Hi,Unfortunately it seems I do not have a voicemail from you and when I attempt to contact the number you have provided at the end of your response it fails to reach anyone.If you could give me a call at [redacted] I would greatly appreciate it.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], , The issue with gamestop was at the [redacted] location. NOT any [redacted] stores!   This response they sent is the same one I've been getting for over two weeks now.  It's a generic response from some customer service rep who knows nothing from another country!  Nobody has contacted me for weeks now. 
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  In order for us to release this information we will need to speak with the Officer in charge of this case.  Please have them contact us via fax at [redacted] with the police report...

and the officer badge number attached.  Once we received this information from the officer we will be able to release it to them.  If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Please provide the following information: Transaction Date:Transaction Information: Store Location:Online order number: If you have additional questions, I am here for you.[redacted]...

*|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted], On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, a replacement order was created for you and a UPS return label was sent your way as well. Your order looks good and is in the middle of being processed.I'm pleased to see...

that this issue was finally resolved for you and we thank you so much for bringing this to our attention. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]I was able to create the replacement order for the gift card and ensured it will go to the email provided. This should take about 1 full business day to process and you will receive an email with the full gift card number and the pin number. If you would please allow at the very least 2 full business days and let me know if you do not receive this email. Should it fail a second time to show up we may need to invite you to a near by GameStop store to transfer the funds to a new card. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district leader of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for...

you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted], On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, your replacement is on the vehicle for delivery as of 3/27/17 via tracking number [redacted]As this item was out of stock until recently, we unfortunately...

had to wait until Nintendo sent us replenishment stock for this console. We appreciate your patience and thank you for allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matte

Good morning[redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. It appears that there was a delay on delivery because of an issue with inventory. The order was routed to a third party warehouse where it was then fulfilled. Because we failed to...

notify of this, and the product was not delivered on time, I have processed a refund of $22.99 back to your original mode of payment. Depending on your financial institution, it can take them anywhere between 3-10 business days for them to process this balance back to your account. I would like to advise that if it's been past the provided time frame then to please let me know at your earliest convenience so that I may continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information so we may further assist you.Location of the Store:Date visited Store:Employee You Spoke with:Transaction Information for Last purchase:If you have...

additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]