Gamestop, Inc.

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have placed a replacement order for this item, it will be shipped overnight.  This item should arrive no later than Thursday 12/24.If you have additional questions, I am here for...

you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. We would like to consider the item lost in transit. A refund of 5,400 points has been credited to your account. This credit is immediate and please feel free to use your points as you see...

fit. We are unsure as to what caused the package to be lost in transit but apologize for any frustration this may have caused you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, AndrewOn behalf of GameStop, we apologize for this poor experience in association with our company.I sincerely apologize for the frustration and confusion that we've caused you. Online membership renewals and sometimes take upwards to 7 days to be processed and updated in our system....

After reviewing your account, I'm showing that it processed and activated properly, however I have still provided a full refund of $16.19 (after tax) to your original mode of payment. Your membership status and benefits will still remain, and if you continue to experience similar issues like you described during your next visit, then please do not hesitate to reach out to our Guest Services team for further assistance. You can reach them at [redacted] Their hours of operation are from 8AM-10PM CST, Monday-Saturday, and 8AM-8PM CST Sunday. If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
In my initial complaint, I indicated my desired resolution was a refund of my GameStop Rewards Membership. I am sorry that "a call from a district manager" is not on my list of potentially desirable outcomes to this issue.Please cancel and refund my GameStop Power Up Rewards Pro Membership and remit a check refund for the full amount I paid ($14.99). This check should be mailed in a trackable fashion to:[redacted]
[redacted]
[redacted]Any suggestion other than my very reasonable request of this refund will not be accepted.
Regards,
[redacted]

Dear Revdex.com:
Thank you very much for your assistance. I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.
Kind Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have issued a refund to your Credit Card for the charging issues.  Please note that your gift cards have now been charged the correct amount as well.If you have additional questions,...

I am here for you. [redacted]

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for this experience and for the delay in getting this matter resolved for you. Please know that it was never in our intentions to put you in this position. I...

personally contacted the district leader that oversees the store in question about your experience, and for your request of assistance. I was made aware that the district leader, Jarolin, had reached out to you today and has invited you into the store to receive a full refund for this item. It was also advised that contact information was exchanged. Going forward, this issue has been resolved however I would like to advise that if you ever have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Your complaint has been forwarded to the District Leader of this store.  You will be contacted by them shortly.If you have additional questions, I am here for you. [redacted]...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. After reaching out to our Banking and Cash Management department to research this issue further, we were able to show that the financial institution linked to your brother's credit card...

rejected the refund, since the initial charge did not take place on his credit card, but on a PayPal account that was used to fund the original order. I was able to show that we had attempted to process a refund via PayPal in June when you reached out for further assistance, however PayPal had also voided the refund, but did not provide further information as to why. With this in mind, since you are still owed a refund, I have partnered with our Accounts Payables department and we will be mailing you a corporate check for the amount owed of $425.99, since we are unable to issue the refund back to your brother's credit card or PayPal. This check will be mailed to your provided address of:[redacted]
[redacted]
[redacted]Our Accounts Payables department asks that we allow between 7-25 business days for this to arrive in your mailbox. If it has been longer than the provided time frame, please do not hesitate to let me know so that I can assist you further in ensuring that you receive you refund. Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:I had talked to [redacted] and Game Stop many times on the phone.Amazon gave me the numbers they had. I just want my gift card recovered, I have all the necessary information to prove it was purchased.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide pictures of what came in the box for this order.  Also, the refund amount that you requested is more then what the Vault Box is worth the refund amount would be for the...

18.72 plus tax.If you have additional questions, I am here for you. [redacted]

Good afternoon, [redacted]I'm truly sorry to hear that you feel this way. While a significant portion of business revolves around trade ins from our guests, the trade program is designed around average transactions. Most guests do not have a high volume of the same item to trade in. While we understand that these were isolated transactions, that is the reason the system raised a flag and placed a temporary suspension on the account. Again, I am unsure as to why our store representative explicitly told you that you were blocked because the company found your transactions to be suspicious- that is absolutely not the case here and I'm incredibly sorry that they said that. That feedback has been escalated over to the district leader to be reviewed, as that information is completely inaccurate and also not appropriate by any means. The only reason the account was flagged was due to an automated system recognizing multiples of the same item being traded in within a short period of time. We have notified the appropriate parties of this suspension and they are working as diligently as possible to remove the suspension so that you may resume trades with us without experiencing any future issues, however the information we've been provided is that this suspension is expected to be removed by 2/7/2018. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business responded quickly, professionally, and has resolved the issue. 
Regards,
[redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry to hear about this, however I greatly appreciate you bringing this to our attention so that we can address the issue accordingly. With these instances, it is...

crucial that we notify the district leader that oversees the store in question so that they can review and investigate as necessary, and if requested, contact you to resolve the matter further. If you do not mind me asking, which store location was this at? and also, when you contacted our corporate office to voice these concerns, do you recall who you had spoken with? I was unable to locate any documentation of the call, and want to ensure that your concerns were met with a sense of urgency, as we take these matters seriously.I look forward to hearing back from you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,
[redacted]|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted]I appreciate your response. I have forwarded this request over to our Accounts Payables department to be processed. Corporate checks can take on average 7-25 business days, however I have requested to expedite the check. Typically if the expedition request is approved, the check arrives within 3-10 business days. I would like to advise that if you do not see this check arrive after 25 business days, then to please let me know at your earliest convenience so that I can continue to assist you further.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Transaction Date:System Serial Number:Transaction Information:Store Location:If you have additional questions, I am here for you. [redacted]...

[redacted]

Complaint: [redacted]
I am rejecting this response because:I had a previous complaint that the Revdex.com handled- complaint [redacted] I was supposed to have a refund back in my bank account but have not received the refund yet and its been almost a week. My bank does not show anything pending either. I would like my money. This is getting ridiculous dealing with gamestop!
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that the price for the console was discounted $19.99 at time of purchase. This was to include the pricing for the warranty you had purchased along...

with the console. The amount refunded in store was correct and was the amount charged for the 3DS by itself with the discount included. So you order was priced as such:Nintendo 3DS XL system - red        $169.99 ($19.99 promotional discount)2 Year Product Replacement plan    $19.99 Total after tax: $181.89They did not, however, refund you for the warranty at that time. We are pleased to see that you did receive the refund for the warranty on 12/22/16. It was credited back by our customer service department when you called on 12/21/16.Total after warranty refund $160.50 We thank you for allowing us to clear up any confusion you might have had.If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
However, I have not received a refund yet from my American Express card and GameStop did not reach out to me to get my credit card number in order to process the refund. 
Regards,
[redacted]