Gamestop, Inc.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that the price for the console was discounted $19.99 at time of purchase. This was to include the pricing for the warranty you had purchased along...

with the console. The amount refunded in store was correct and was the amount charged for the 3DS by itself with the discount included. So you order was priced as such:Nintendo 3DS XL system - red        $169.99 ($19.99 promotional discount)2 Year Product Replacement plan    $19.99 Total after tax: $181.89They did not, however, refund you for the warranty at that time. We are pleased to see that you did receive the refund for the warranty on 12/22/16. It was credited back by our customer service department when you called on 12/21/16.Total after warranty refund $160.50 We thank you for allowing us to clear up any confusion you might have had.If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. After reaching out to our Banking and Cash Management department to research this issue further, we were able to show that the financial institution linked to your brother's credit card...

rejected the refund, since the initial charge did not take place on his credit card, but on a PayPal account that was used to fund the original order. I was able to show that we had attempted to process a refund via PayPal in June when you reached out for further assistance, however PayPal had also voided the refund, but did not provide further information as to why. With this in mind, since you are still owed a refund, I have partnered with our Accounts Payables department and we will be mailing you a corporate check for the amount owed of $425.99, since we are unable to issue the refund back to your brother's credit card or PayPal. This check will be mailed to your provided address of:[redacted]
[redacted]
[redacted]Our Accounts Payables department asks that we allow between 7-25 business days for this to arrive in your mailbox. If it has been longer than the provided time frame, please do not hesitate to let me know so that I can assist you further in ensuring that you receive you refund. Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

[redacted]My sincerest apologies for not providing you an e-mail address to forward those confirmations to- it completely slipped my mind. Please feel free to forward those confirmation e-mails to [redacted] I will be sure to review them and continue assisting you.Please let me know if you have any additional questions or concerns- I am here for you.Best Regards,[redacted] [redacted].|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
In my initial complaint, I indicated my desired resolution was a refund of my GameStop Rewards Membership. I am sorry that "a call from a district manager" is not on my list of potentially desirable outcomes to this issue.Please cancel and refund my GameStop Power Up Rewards Pro Membership and remit a check refund for the full amount I paid ($14.99). This check should be mailed in a trackable fashion to:[redacted]
[redacted]
[redacted]Any suggestion other than my very reasonable request of this refund will not be accepted.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
thanks for reaching back. I am unfortunately having some trouble locating the card. I had written an email to your online customer service which should have it and it should corroborate the pain at my end, here is the reference number to that email : other [#[redacted]]Would it be possible to use this ?
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that you, unfortunately, placed the order during a product update on our website. This promotion was offered through Sony but you were supposed to...

receive the free code anyway. Regrettably, you did not receive any codes. However, I was able to locate a code for you! Please redeem this code into your PlayStation account:[redacted] As a show of good faith, I would also like to offer you a $20 off web coupon code as well!Please accept the following $20 promotional code for a future purchase on GameStop.com: [redacted] Please note that the item(s) must be currently in stock and the total must be over the coupon value.  Some restrictions may apply.  Online coupon codes cannot be used for in-store pick-up orders.We thank you for your patience and for allowing us to resolve this matter for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:I had a previous complaint that the Revdex.com handled- complaint [redacted] I was supposed to have a refund back in my bank account but have not received the refund yet and its been almost a week. My bank does not show anything pending either. I would like my money. This is getting ridiculous dealing with gamestop!
Regards,
[redacted]

Dear Revdex.com:
Thank you very much for your assistance. I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.
Kind Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district leader of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Complaint: [redacted]
I am rejecting this response because:I had talked to [redacted] and Game Stop many times on the phone.Amazon gave me the numbers they had. I just want my gift card recovered, I have all the necessary information to prove it was purchased.
Regards,
[redacted]

Good morning, [redacted]I appreciate your response. I have forwarded this request over to our Accounts Payables department to be processed. Corporate checks can take on average 7-25 business days, however I have requested to expedite the check. Typically if the expedition request is approved, the check arrives within 3-10 business days. I would like to advise that if you do not see this check arrive after 25 business days, then to please let me know at your earliest convenience so that I can continue to assist you further.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. We would like to consider the item lost in transit. A refund of 5,400 points has been credited to your account. This credit is immediate and please feel free to use your points as you see...

fit. We are unsure as to what caused the package to be lost in transit but apologize for any frustration this may have caused you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business responded quickly, professionally, and has resolved the issue. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I am not new to cashback shopping websites. I know how they work and the scenario that [redacted] or [redacted] is presenting is simply not true. In order for your scenario to happen I would have to first click through [redacted] Then click to [redacted] and place an order through [redacted]. Which is not true. I have never used [redacted] when placing an order. I always immediately place an order when I click through [redacted] to GameStop. I never go to any other websites before placing an order. Your scenario does not make sense. Someone is lying and it's not me. If I had any doubt it was my error, I would not be pursuing this. Just to show you I am familiar with how cashback shopping websites work I am posting an image of my prior cashback totals. Which is relevant because it shows that I would not receive that amount of cashback if I did not know what I was doing. I have redacted any personal information.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have issued a refund to your Credit Card for the charging issues.  Please note that your gift cards have now been charged the correct amount as well.If you have additional questions,...

I am here for you. [redacted]

Dear [redacted],  On behalf of GameStop, we apologize for this poor experience in association with our company.   Please provide the following information: Transaction Date:Transaction Information:Store Location: If you have additional questions, I am here for you....

 [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it appears as though the refund will not process on our end. We did receive the phone and the refund process was started. However, due to an unforeseen error it...

will not go through. We thank you so much for bringing this to our attention as this needs to be rectified as quickly as possible. A request was submitted for a corporate check to be sent directly to you.these usually take up to 25 business days to arrive. I have requested that this get expedited and hopefully will arrive in about 3 weeks. Please feel free to give me a call at any time and I will answer any questions you may have.[redacted]I am available Monday through Friday 8 am to 5 pm. should I not be in office, Please reach out to our corporate line at [redacted] and dial 0 for an operator to request to talk to an agent in the corporate Guest Care Department. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I was unable to find the account that was described in this complaint.  Please check the PowerUp number once again and resend the number.  I was able to find a PowerUp account...

with the email address [redacted], but it does not have the described amount of points.If you have additional questions, I am here for you. [redacted]

Complaint: [redacted]
I am rejecting this response because:The bank confirms that the 7 attempted withdrawals were all approved. We have since withdrawn our order and purchased a switch through another retailer. We did, however, miss out on getting it the first day. Pretty major bummer. 
Regards,
[redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry to hear about this, however I greatly appreciate you bringing this to our attention so that we can address the issue accordingly. With these instances, it is...

crucial that we notify the district leader that oversees the store in question so that they can review and investigate as necessary, and if requested, contact you to resolve the matter further. If you do not mind me asking, which store location was this at? and also, when you contacted our corporate office to voice these concerns, do you recall who you had spoken with? I was unable to locate any documentation of the call, and want to ensure that your concerns were met with a sense of urgency, as we take these matters seriously.I look forward to hearing back from you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,
[redacted]|Revdex.com Liaison| GameStop | Service Matters