Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thanks for assisting me!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have confirmed that the refund has been processed. I find that this resolution is satisfactory to me.  Thank you for all your assistance in this matter.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district leader of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],  On behalf of GameStop, we apologize for this poor experience in association with our company.   Please provide the following information: Transaction Date:Transaction Information:Store Location: If you have additional questions, I am here for you....

 [redacted]

Good morning, [redacted]Initially when we were made aware of this issue you were experiencing, our representatives performed troubleshooting with you and escalated information for this issue over the appropriate teams in order to determine the cause of these orders not being able to process in our system. The information that came back from this research has proved inconclusive, however for the inconvenience our representative compensated you with a $50 Gift Card, which can be referenced under Order [redacted]Unfortunately, we are unable to force payment on your PowerUp Rewards Credit Card or override Comenity's hold on your credit card. GameStop has no control over this, as we are not a financial institution, nor do we have visibility or access to this information to provide aid. This information has been relayed on multiple accounts, and it has been heavily suggested to escalate further with Comenity in order to resolve this hold. Furthermore, we have thoroughly reviewed all calls made to our offices and all documentation left by our representatives that you have spoken with to verify the legitimacy of this offer for a $100 GameStop Gift Certificate, and records show that this was never mentioned or guaranteed. I do sincerely apologize, however with this information in mind, we will not be issuing this gift certificate at this time. If you have any additional questions or concerns for me, please do not hesitate to let me know. Best Regards,[redacted]
[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]I was able to take a further look into the in store transaction and discovered that you are correct, you did NOT receive your $11.90 taxes back in store. I have now issued a refund back to your original form of payment. It should post within 7-10 business days in accordance with your financial institution.I apologize that I did not catch that when I first was looking into your case. Thank you sending me the screenshot which helped when I was reviewing your transaction. We appreciate you allowing us to resolve this issue for you and thank you for your patience.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. The store location was [redacted]The game was Xbox 360 Batman Arkham Origins
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response ONLY because: At the advice of the company, I am updating the order information. Original order was placed by [redacted] (a minor)  - phone [redacted]  - Address: [redacted]She doesn't have the original gift card anymore, so compensation will need to be made on another card.         
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Under new product returns the Gamestop website states "We do not accept returns of: Any product(s) that has been opened (taken out of its plastic wrap)." http://www.gamestop.com/gs/help/Returns.aspxIt definitely seems the way it is worded on the Gamestop site that new games are supposed to be factory sealed when they ship. I can't find anywhere on the Gamestop website that states that open store displays may be sent instead of factory sealed games. While your saying they aren't used I think most people wouldn't consider an opened product with marks on the case to be new. I've been waiting over a month to get this resolved, waiting over a week at a time for responses from Gamestop customer service. I would really appreciate it if factory sealed copies could be sent. I'm assuming a company the size of Gamestop must have them. If you need any information from me I would be happy to provide it if you contact me by email.
Regards,
[redacted]

Dear [redacted]We have been informed that the District leader has reached out and that the store leader will be providing a follow up with you. The information provided states that the matter is closed. Should you believe this was in error please let us know. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted], Due to the information located while investigating this issue we have decided to no longer appease you for the concerns you are experiencing. We have reviewed both the information that you have provided and our own records in office.  We show that you have been compensated for issues...

that you have sent to us.  At this time we will not be able to offer further compensation for your orders. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Good afternoon, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry to hear about your frustrations with this experience. If you don't mind me asking, what exactly occurred? Any additional details on this matter would help me in...

providing you the most fitting resolution.I greatly look forward to your response. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Hi [redacted]The amount of funds available is not a factor in this. Because there was a major influx in the number of attempted orders for HTC Vive Headset(s), our ordering system is not able to accept your billing information at this time. If you are interested in purchasing this item, we recommend visiting your local GameStop store and purchasing the item there, or having an associate on duty assist you in placing an order via the Web-In-Store platform.Please do not hesitate to let me know if you have any other questions or concerns.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received the missing games and a refund for the damaged game. I only wish it hadn't taken so long.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. We would very much like to address this issue as quickly as possible. If you would please respond to with the following information: Transaction Date:System Serial Number:Transaction...

Information:Store Location: If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi [redacted]I'm truly sorry this gift certificate hasn't been received yet. I have processed a new one, which can be referenced under Order [redacted] This has a balance of $40, as the additional balance is a refund for the issues you're experiencing in Complaint ID [redacted] You can expect to see this gift card arrive within 48 hours, and I would like to advise that if it's been past this time frame and you still have not seen it come through your inbox, then to please let me know so that I can continue assisting you in ensuring this balance is received.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
I don't know the exact date I can only say it was April 2014 because the second time I had to go back they never gave me the receipt back when they supposedly changed my info and made it right,which of course didn't happen. And for transaction information,not exactly sure what info that would be. But I paid for the subscription when I bought my Xbox One and the cost was either $9.95 or $9.99 plus tax and I paid for it with my Credit/Debit card. And the store location is [redacted]
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoken with our Accounting Team and found that we are unable to go this far back to process a dispute for a charge, this would have to be processed within 90 days.  However, they did mention that all credit card companies should have a policy set that you have 18 months to dispute a charge.If you have additional questions, I am here for you. [redacted]