Gamestop, Inc.

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have issued a refund for this order.  Please allow 3 to 5 business days for this to reflect in your account.If you have additional questions, I am here for you. [redacted]

Dear [redacted] I sincerely apologize for your experience. The coupon that you received is for online use only. Unfortunately, no additional appeasements are available. If you have additional questions, I am here for you. [redacted] * [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have mailed 8 magazines to your listed address, these are the months May - Jan.  I have also gone over your subscription and it will not expire until Aug 2016, this will not reflect...

on your PowerUp account.If you have additional questions, I am here for you. [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We are unable to replace items that were stolen from your personal possession.  We advise that you work with the police to have this item returned to your ownership.If you have...

additional questions, I am here for you. [redacted]

Dear [redacted]I am reaching out to a different team to try to uncover the reason behind your troubles. At this time I do not have a response. However, I will get in contact with you shortly the very moment I have better answers for you. Please keep an eye out for my email.Thank you for your patience. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  We are unable to honor this order as it was against the terms of the promotion.  The Buy 2 Get 1 Free promo were for 3 different PreOwned items, this promotion is now over and we...

will be unable to honor it.If you have additional questions, I am here for you. [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Transaction of the Purchase:Location of store where purchasedAny information you can provide will help us resolve this issue.If you have...

additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Please check the attachment I sent as well.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
I reject the response because it took taking action outside of GameStop to get this partially resolved. I would have liked to get contacted by GameStop corporate offices instead of a regional manager. I still have issues that can only be fixed by them at that level. I have attempted to contact them direct, using phone and email with no success. I have attempted to contact Commenity Bank which issues the GameStop Credit Card I used for the transaction multiple times and had failed to make contact with any one. Customer service is lacking from the top and that not only reflects at the local level but is reason for it. They see that complaints go nowhere. I have yet to receive any response from GameStop when I contacted them directly. I emailed them again the same time I contacted the Revdex.com. I contacted them originally in November.  This is who responded to me and has failed to get back to me:[email protected] In closing I feel that they responded do to the outside influence and not because they appreciate the customer and want to do right by them. Peter.

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  There was an error in processing your initial refund.  I have reprocessed the refund, your should see this refund within 3 to 5 business days.If you have additional questions, I am...

here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.GAMESTOP has offered me NO COMPENSATION OF ANY KIND WHATSOEVER.  no gift cards, partial refund, etc. etc.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Upon further review of your account I show that you used both the certificates from your account on June 8.  If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We are unable to accept this return as it is well outside of our normal 30 day return policy.  This policy is listed on our help page of our website under...

returns.http://www.gamestop.com/gs/help/gamestophelp.aspx#returnpolicyNew product returnsReturned product(s) must be in the original packaging and include any manuals, cabling and accessories in sellable condition. We reserve the right to limit returns to unopened or defective products. Defective product(s) will be replaced with a like item, upon return. Terms and conditions of manufacturer's warranty apply to defective video games systems and computer hardware after 30 days.We do not accept returns of:Any product(s) returned more than 30 days from the date on the packing slip.Any product(s) that has been opened (taken out of its plastic wrap).Any product(s) not in its original condition.Any product(s) that is damaged, played, or is missing parts.Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.Please do not mail us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed your order and show that you were charged correctly for the full order in question.The following is the description of charges for the order.4/25: $25 on GC ending in 3888...

4/25: $30 on GC ending in 83094/25:  $60.48 on CC ending in 483606/02: $5.77 on CC ending in 4836Order Total: 121.75These was a payment failure with the last 5.77 on this order, but it was resolved on June 2nd and that is why you were charged later.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm sorry to hear about this experience. If you don't mind me asking, when did you return to the GameStop store location to try and return your copy of Red Dead Redemption? Please let me...

know at your earliest convenience.Best Regards,[redacted]Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  According to the records on this order out team has sent a letter to your bank a letter to remove these authorizations from this account.  Your bank will need to release these funds to your account.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Transaction Date:System Serial Number:Transaction Information:Store Location:If you have additional questions, I am here for you. [redacted]...

[redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10741112, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.My issue was not resolved, again they just tried to inform me about my credit card not being charged which has nothing to do with the issue of trying to change my payment type then having issues replacing the order.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We are unable to refund to your credit card from this office, but you can visit a store and have it refunded by following these instructions.1. Ask the store to call the store support...

line.2. Have them look up the order and gift card.  They will be able to move the funds to a gift card in store.3. The store will be able to refund this gift card to your card.If the about scenario does not work for you we will be able to request a Refund Check to be sent to you for the amount of the missing item.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]