Gamestop, Inc.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    The advertised trade increase would only apply towards an in stock item and only in the same transaction. The promotion will not physically apply unless a Nintendo Switch was...

added to the transaction at the same time. Even placing an online order wouldn’t apply the trade bonus. Should the store receive a Switch console, we strongly advise to pair with the store team to see if they will be willing to make an exception for you and apply that bonus. It is at the store’s discretion, however, to add that trade increase. For any questions concerning the trade policy please refer to the bottom of the trade page on [redacted] If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Transaction Date:Transaction Information:Store Location:Order Number:Any information you can provide will help us resolve this issue.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have refunded this amount to your account.  You should see this refund in your account within 3 to 5 business days.If you have additional questions, I am here for you. [redacted]...

[redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for any frustration this issue may have caused you; Please know it was never in our intentions to put you in this position. Unfortunately during the launch for reservations...

on the SNES Classic at 12:01 PM CST, we experienced intermittent issues for both Online and In-Store systems that caused the lack of availability and prevented some guest from placing orders. Currently, the SNES Classic is no longer available online, and we are unable to fulfill requests for this item; however we expected to have more units available at launch. We recommend signing up for our "Firs to Know" list for the SNES Classic, so that you can receive updates on product availability and any possible exclusive promotions. You can sign up for this mailing list at: [redacted] If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,[redacted] [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. 
Hello, I rejected this because I was promised the gift card several times and in not received in VIRTUALLY. I have emails stating the VIRTUALLY card is being sent but for some reason it's not being sent. I just want to move on, but again I did not receive the refund and I need it actually sent to my email   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.  Again, I Want the actually phone calls pulled up from September 22nd I used phone number [redacted] to call in and my phone number is [redacted]. I called in on September 22nd at around 1pm and was offered the refund plus bonus 50 dollar make good Gift card! Then when I did not receive it I called in September 30th in the afternoon. I Want the phone calls pulled up and I don't understand why the calls aren't being pulled up. I Want everyone to see how I'm being ripped off because I do know have my items nor my refund. This is completely unacceptable! I was told by a gentleman in the corporate office he was going to do this and I Want it posted on the Revdex.com that gamestop does not Care about it's guests and totally ripped me off! They don't Care I did not receive my items and I received a damaged package and the item slip but NO items in the package and after proving a refund was promised I'm being called a liar! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Hi [redacted],I actually just received a call with No Caller ID. I was working so I couldnt answer. They left a vocie mail, but it sounds like it got cut off before they could say anything. It's 11:15 am easter standard time here on 11/9/15 at the moment. I have no idea if this was the call from the District Manager, but if it was, I apologize for missing the call but it doesnt seem I have any info to reach them as Im sure the voicemail they were trying to leave would have contained that information. I'd love to hear from them though so if that was in fact them calling, please let them know that the voicemail never went through and there was no call back number so I have no way to reach back out to them. I appreciate the quick response and look forward to hearing from the District Manager. THanks. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. The complaint has been handed off to someone else and no one has been in contact with me at all.  Therefore, the issue is not resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Again, I had multiple people try from different computers and bank accounts and all purchases failed. All I want is the opportunity to purchase the game at the advertised price but gamestop is again refusing to allow me to purchase the game.
Regards,
[redacted]

Dear [redacted],On behalf of GameStop, we apologize for
this poor experience in association with our company.  There is typically a one business day processing time frame for all online orders. You are free to cancel your order online and by phone with an agent during normal business hours....

Our records reflect that your order was placed on 11/26/15 and was shipped on the next business day 11/27/15. Your order was delivered on 11/30/15 in accordance with the shipping method chosen. If you have additional questions, I am here
for you. Regards, Kim

Dear [redacted] The balance from all three cards has been issued to one virtual gift card in the amount of $395.31. Please contact us if you have not received the card within 72 hours. If you have additional questions, I am here
for you.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. I am unable to uncover the reason as to why you are not receiving your orders, for this we deeply apologize. As requested I have submitted a full refund to be returned to your Visa card. If you would please allow 7-10 business days for the refund to post in accordance with your financial institution, you should expect your $40 shortly.We thank you for allowing us to resolve this issue for you and appreciate your patience. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because: I called that number and they weren't able to help. Its the same number I've called 2 times prior and I was told the same exact steps to fix it and it doesn't get fixed. I'm starting to feel like I am wasting my time. I must have spent 3 hours combined on 3 calls with no resolution in sight. 
Regards,
[redacted]

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I'm so sorry for the frustration and stress we've caused you. Please know it was never in our intentions to put you in this position. Rest assured, I have passed your feedback...

along to the appropriate parties to be reviewed. After locating your order, I'm showing that it's currently on a temporary backorder, however we expect to have this order fulfilled and shipped within 3-5 business days. Because of everything you've gone through, I have provided a $65 discount on your order. This brings your overall order total to $144.44. Once the order ships, you will receiving tracking information from our courier services. I would like to advise that if it has been past 5 business days and you still have not received any updates on your order, then to please contact me at your earliest convenience so that I may continue assisting you to ensure your product is received. If you have any additional question or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:I had spent hours trying to find it. There is no way.If you can't as a company reissue a $25.00 gift card then you aren't such a good company. You don't even need to give me the same card. I would not have gone as far as Revdex.com if you could have helped me with simple phone calls.I would like my gift card simple as that.At this point, this is terrible customer service, even greedy that you can't just help out your customers.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that you were able to speak with our Team and your issue was resolved.If you have additional questions, I am here for you. [redacted]...

[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  I have researched this issue for you and have discoverd that your items are due to deliver via USPS on Monday, 12/5/16 with tracking number [redacted] If you do not...

receive your product by the date usps states they will deliver the package, please reach out to our Guest Care Services line Monday through Saturday, 8am cst to 10 pm cst. Sundays from 8am cst to 8pm cst. That phone number will be [redacted]If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Hello,   I have investigated this issue. Our programming,  for any order, will authorize the full amount. We will not settle on a charge until we have officially shipped. At that time the authorization will be taken away and the full charges will settle. If there is an outstanding authorization still pending, a dispute will need to be made to the financial institution. We apologize for this confusing time, but at this time our reports show we have only collected the amount that was shipped of $47.69. [redacted] Guest Care Escalations Associate| Work[redacted] | GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have refunded this item and the shipping for your order.  Please allow 3 to 5 business days for this refund to reflect in your account.If you have additional questions, I am here for...

you. [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly. If you have additional questions, I am here for...

you. 
[redacted]