Gamestop, Inc.

Good afternoon, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry to hear about your frustrations with this experience. If you don't mind me asking, what exactly occurred? Any additional details on this matter would help me in...

providing you the most fitting resolution.I greatly look forward to your response. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Under new product returns the Gamestop website states "We do not accept returns of: Any product(s) that has been opened (taken out of its plastic wrap)." http://www.gamestop.com/gs/help/Returns.aspxIt definitely seems the way it is worded on the Gamestop site that new games are supposed to be factory sealed when they ship. I can't find anywhere on the Gamestop website that states that open store displays may be sent instead of factory sealed games. While your saying they aren't used I think most people wouldn't consider an opened product with marks on the case to be new. I've been waiting over a month to get this resolved, waiting over a week at a time for responses from Gamestop customer service. I would really appreciate it if factory sealed copies could be sent. I'm assuming a company the size of Gamestop must have them. If you need any information from me I would be happy to provide it if you contact me by email.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Upon further review of your account I show that you used both the certificates from your account on June 8.  If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoken with our Accounting Team and found that we are unable to go this far back to process a dispute for a charge, this would have to be processed within 90 days.  However, they did mention that all credit card companies should have a policy set that you have 18 months to dispute a charge.If you have additional questions, I am here for you. [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Transaction Date:System Serial Number:Transaction Information:Store Location:If you have additional questions, I am here for you. [redacted]...

[redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  According to the records on this order out team has sent a letter to your bank a letter to remove these authorizations from this account.  Your bank will need to release these funds to your account.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

I'll accept the refund to the credit card and removal of the $50 gift card as well as the $10 gift card.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted] Thank you for providing the requested information. We have notified the district manager of the store in which this issue has taken place. You will be contacted by them shortly. If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I am however skeptical since I have been told twice before that the situation was being taken care of and it wasn't. Hopefully that will not be the case this time.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, your email and phone number is not tied to a digital Game Informer subscription. However, I was able to search by your name and found a membership account with a...

slightly different email. I have attempted to reach out via the phone number attached to this complaint as well as the number located on the loyalty membership account I was able to find. The membership shows that it was paid for in April of 2016 and has until april of 2017 until it expires. This would also include the Game Informer subscription. If you would like to cancel your subscription we most certainly would be able to help you with this. If you would please call me at our corporate office at [redacted] ext [redacted] we may be able to resolve this for you. If I do not answer, our corporate main line will be [redacted]  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have refunded this item and the shipping for your order.  Please allow 3 to 5 business days for this refund to reflect in your account.If you have additional questions, I am here for...

you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  I have researched this issue for you and have discoverd that your items are due to deliver via USPS on Monday, 12/5/16 with tracking number [redacted] If you do not...

receive your product by the date usps states they will deliver the package, please reach out to our Guest Care Services line Monday through Saturday, 8am cst to 10 pm cst. Sundays from 8am cst to 8pm cst. That phone number will be [redacted]If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed this information with the order verification team and we are unable to process order via our website.  If you would like to place an online order you will need to visit a physical store to place the order.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]They refunded my money and replaced the missing pieces today so I am happy with your help and their response!Sorry I needed your help to get this fixed, but they were very nice once I got to speak to right person in charge.I am total happy now, and will give them my business once again. Thanks for your help Revdex.com.

Dear Sean,On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have submitted this information to our District Manager for this store.  You will be contacted shortly about this issue.If you have additional questions, I am here for you. [redacted]...

[redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. I am unable to uncover the reason as to why you are not receiving your orders, for this we deeply apologize. As requested I have submitted a full refund to be returned to your Visa card. If you would please allow 7-10 business days for the refund to post in accordance with your financial institution, you should expect your $40 shortly.We thank you for allowing us to resolve this issue for you and appreciate your patience. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for...

you. [redacted] [redacted] [redacted] [redacted]

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for all the trouble you've been through trying to get this resolved. I would be more than happy to assist in providing clarification regarding this matter. Upon...

researching the issue further, I was able to show that one of our representatives had  processed a full refund of the order ($90) to your [redacted] ending in [redacted] on 09/10/2017. This refund was successfully processed under transaction reference [redacted] On average, it can take financial institutions anywhere between 3-10 business days to accept and process refunds, however that's dependent on the institution's policy and procedure with refunds and can sometimes vary. We ultimately recommend contacting  your financial institution and providing them that reference number to inquire where they are in the process of issuing the funds back to your account.  The reference number acts as a confirmation ID between the merchant and the bank to reflect that funds have been issued and received. Should your financial institution need any further information from GameStop verifying that funds have been issued back, we will be more than happy to provide them with that. If you have any further questions, please do not hesitate to let me know.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] The balance from all three cards has been issued to one virtual gift card in the amount of $395.31. Please contact us if you have not received the card within 72 hours. If you have additional questions, I am here
for you.

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed your entire account and do not show that you are due 15,000 points.  I have applied all missing points to your account, but will not be able to appease this amount of points.If you have additional questions, I am here for you. [redacted]