Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed your entire account and do not show that you are due 15,000 points.  I have applied all missing points to your account, but will not be able to appease this amount of points.If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Account Number:Account Email Address:If you have additional questions, I am here for you. [redacted]...

[redacted]

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for all the trouble you've been through trying to get this resolved. I would be more than happy to assist in providing clarification regarding this matter. Upon...

researching the issue further, I was able to show that one of our representatives had  processed a full refund of the order ($90) to your [redacted] ending in [redacted] on 09/10/2017. This refund was successfully processed under transaction reference [redacted] On average, it can take financial institutions anywhere between 3-10 business days to accept and process refunds, however that's dependent on the institution's policy and procedure with refunds and can sometimes vary. We ultimately recommend contacting  your financial institution and providing them that reference number to inquire where they are in the process of issuing the funds back to your account.  The reference number acts as a confirmation ID between the merchant and the bank to reflect that funds have been issued and received. Should your financial institution need any further information from GameStop verifying that funds have been issued back, we will be more than happy to provide them with that. If you have any further questions, please do not hesitate to let me know.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.All orders go through an Order Verification process to be reviewed, and then approved. Once the order is approved, it will begin to process and then the code is sent to your e-mail. This process...

can take a total of 48 Hours, and which is why the code was not sent immediately. Upon reviewing this order further, I was able to show that the order has been cancelled, due to our system having difficulties processing the remaining balance owed on your American Express. Our records show that there was a direct decline from the financial institution. No settlements have been made on either payment methods, however I do show an authorization was made on the American Express for $8.50. Depending on your financial institution, this can take anywhere between 3-5 business days to fall off. Your trade card still has a full balance of $8.50. If you are interested in replacing your order, we recommend contacting your financial institution further to determine exactly why they rejected this transaction so that there are no difficulties in the future. If you have any additional questions or concerns, please feel free to let me know. Best Regards,
[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed this information with the order verification team and we are unable to process order via our website.  If you would like to place an online order you will need to visit a physical store to place the order.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Transaction Information:Store Location:If you have additional questions, I am here for you. [redacted] [redacted]...

[redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for...

you. [redacted] [redacted] [redacted] [redacted]

Dear Sean,On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have submitted this information to our District Manager for this store.  You will be contacted shortly about this issue.If you have additional questions, I am here for you. [redacted]...

[redacted] [redacted] [redacted]

Good morning, [redacted]I sincerely apologize for my delay in response to this. Thank you for all of your patience. A corporate check has been submitted to our Accounts Payables team to be mailed to you by the end of this week. Since this is going via postal mail, please allow 7-10 business days for this check to arrive in your inbox. Please let me know if it's been past the provided time frame and you still have not seen this check arrive. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] Thank you for providing the requested information. We have notified the district manager of the store in which this issue has taken place. You will be contacted by them shortly. If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, your email and phone number is not tied to a digital Game Informer subscription. However, I was able to search by your name and found a membership account with a...

slightly different email. I have attempted to reach out via the phone number attached to this complaint as well as the number located on the loyalty membership account I was able to find. The membership shows that it was paid for in April of 2016 and has until april of 2017 until it expires. This would also include the Game Informer subscription. If you would like to cancel your subscription we most certainly would be able to help you with this. If you would please call me at our corporate office at [redacted] ext [redacted] we may be able to resolve this for you. If I do not answer, our corporate main line will be [redacted]  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is somewhat satisfactory to me.
Physical gift card - we'll see if it arrives. We'll also see if those controllers arrive although they are no longer needed. I purchased a set on Friday for my guests to use. I almost feel as if GameStop owes me $99 for failing to fulfill their part in this transaction. Not shipping for a week after order placement and 1 day shipping. 
Regards,
[redacted]

I'll accept the refund to the credit card and removal of the $50 gift card as well as the $10 gift card.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Your persistence in recommendation for a resolution to this situation is rather comical.  At this point I'm taking it as mockery toward myself and my situation.  Your all or nothing tactic reminds me of how a child would react.  Why would you even offer a replacement product when you know these are not available and extremely limited?  Do you honestly believe that you are able to replace it?  If you answered yes, then I will gladly accept a replacement billed and shipped to myself.  Upon receiving the replacement I will send in the defective unit for a refund.  Alternatively, I desire to keep and use the contents of the game, however, seeing as how it is a limited collector's edition, the damage to the item will depreciate it in value such that I feel I didn't receive what was expected.  In fact it is damaged enough that I am willing to either accept a partial refund and/or credit for the agreed upon difference.  You can keep offering unrealistic help to me in the form of a replacement or you can be reasonable and take responsibility for your shortcomings and handle the situation like an adult.  My guess is that you'll keep denying responsibility as you always have in the past and defend your position by claiming you offered a resolution that I will not accept.  Well then here it is, I accept your replacement, so send it, I'm waiting patiently....While you're contemplating about how you're going to write back and tell me I need to send in the defective item before you can send out a replacement (which will never happen anyway), you can take a look at the banged up & scratched up limited collector's master edition product you sent me in the photos I've attached.  
Regards,
[redacted]

Dear [redacted]Unfortunately, if you decide to cancel your reservation we will not be able to get the product available for you to reserve again, however, the full reservation credit would be entitled to you and belong to you. We hope this information finds you well.If you have additional questions, I am here for you. [redacted]Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]They refunded my money and replaced the missing pieces today so I am happy with your help and their response!Sorry I needed your help to get this fixed, but they were very nice once I got to speak to right person in charge.I am total happy now, and will give them my business once again. Thanks for your help Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I am however skeptical since I have been told twice before that the situation was being taken care of and it wasn't. Hopefully that will not be the case this time.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, the console you purchased was a brand new system packaged by Microsoft. For concerns about missing product from a new unopened package you will need to bring this to...

the attention of Microsoft since they packaged this item. Should they prove unhelpful please take your entire order in to a local GameStop store for further assistance.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.One refund still has not shown up on my account. At this point because of your refusal to help me I would like a direct supervisor contact number so I can speak with them myself.
Regards,
[redacted]