Gamestop, Inc.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    It is most unfortunate that the stock for this specific PS3 has run out and you have been unable to get the help needed. We can definitely set up a refund for this order. There...

are two ways we can facilitate this for you.   If you would please visit your local GameStop store for your refund. They have a specific Store Dedicated Hotline they can call to get help with cancelling this order and provide you with your cash refund as that is how it was paid originally.   If the drive would be a bit too far for you we can issue a refund via GameStop Gift card. It would be a digital one sent to the email provided on the order. If you would please respond by rejecting this resolution if you would prefer the gift card refund, we will be able to start the process very quickly. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted]
Thank you so much for providing me with more clarification. I have processed a $20.00 appeasement on your order to bring the order price down to $71.75 as a one-time courtesy. Depending on your financial institution, it can take them anywhere between 3-10 business days to accept and process this balance. Please let me know if it has been past the 10th business day and you still have not received this refund.As for the NBA 2K18 Virtual Currency Card, I have the code provided below, along with download instructions:[redacted]To redeem your code: 1. Make sure your console is connected to broadband Internet. 2. Say 'Xbox, use a code' or select Xbox Store, Browse games, Use a code. 3. Follow the instructions on-screen to enter code. You can also redeem codes at live.xbox.com.Please let me know if you experience any difficulties redeeming this code, and I'll be more than happy to continue assisting you.If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you. Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have contacted the district manager about this gift card and they provided me with the tracking number for your gift card.[redacted]This gift card was shipped from the store the day after Courtney spoke with you.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. As stated on our website, the currency codes will not cover tax. Therefore, you will need to add additional currency to your xbox live acount to purchase the expansion. This process was laid out and designed by Microsoft for all retailers. We apologize for the confusion with this process. At this time, we will not be able to refund you for the code purchased. The code you have purchased was to be used as a currency to assist you in purchasing the expansion.             Please ensure you own the original Destiny game and the previous expansions in order to properly download the latest expansion. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Thank you [redacted] for reviewing my complaint. Your facts are a little off. I was originally charged 187.23 which at that point I was over charged, to make up for the inconvenience I was discounted the delivery fee and and 5%. The original price was online only at 152.99. I wad charged 159.99. That was the 2nd issue the 1st was me not being able to do the online purchase myself Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12594436, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I sincerely apologize for the experience you had trying to get assistance with this order, and for all of the frustration it has caused you. Upon reviewing the order further, I was able to...

show that our representative, Mark, was able to offer a replacement of the board game, along with another free one since we had our Buy One Get One Free promotion happening when you called. I do show that both games have been shipped, which I have provided their tracking numbers below:Buffy the Vampire Slayer Board Game: [redacted]Elder Sign Dice and Card Game: [redacted]Based on the notes, it does appear that the issue had been resolved, however I would like to advise that if you experience any further difficulties with these items then feel free to contact me further. If you have any additional questions or concerns, please do no hesitate to let me know- I am here for you.Best Regards,[redacted]
[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We are unable to reinstate and order once it has been cancelled.   You are welcome to place a new order, however we have limited the number of these items that you can purchase do to...

manufacture limitations.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, the items were returned to sender successfully. I am unsure as to the reason why you were unable to get the help you need in the beginning. I will research this further...

for you. Instead of waiting for the response from that investigation, I have already issued the refund to your credit card on the order. I thank you for bringing this to my attention as this is never how we would want an issue to be handled. A refund of $17.30 was issued as of 2/9/17 and will post in accordance with your financial institution within 7-10 business days.If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
Thank you so much for the quick response. I am very happy with the result!
Regards,
[redacted]

Complain[redacted]
I am rejecting this response because:I am glad to hear that I still going to get my purchase for the price I bought it. I appreciate your business. I will close the complaint after receiving my purchase.
Regards,
[redacted]

Your company sold me false information.. Your company provide me with one code! And that code had all ready been used. There is no reason for me to contact another company. You sold the product it is upon you to fulfill your obligations!! Point blank. Resolve this matter.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Hello,I have attached a photo of the items purchased and returned. The use of the coupon was on the 17th than the items were returned less than a week ago. I'm not sure why you couldn't locate the same information located within my attachment of this email.  Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have returned the package that we received.  We only received Super Mario 3D world in this package and you will be refunded for this item.If you have additional questions, I am here...

for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We have notified our IT and security departments and thank you for the feedback. We are working diligently to correct this issue. Thank you for bringing this to our attention. If you...

have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. We have looked into your case and it looks as though the refund for shipping and handling wasn't added to the refund amount on the gift card. Typically, Shipping charges are none refundable. If you still have this card number and the pin number what we would like to do is add the remainder to that card for you. It would be immediate and you wouldn't need to wait to use it.  Or we can process another digital gift card for you to be sent via email. Please respond at your earliest convenience so we may start on your refund.   If you have additional questions, I am here for you.[redacted]
Revdex.comMESSAGE:
Revdex.com:
I need to contact [redacted] and give her my gift card number [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  This information needs to be delivered to our accounting team so we can have the funds returned to your account.  Please provide the following information so we may assist in this matter:Store #:Date of Transaction:Register/Transaction #:Amount Disputed:Was a Pin Used During Transaction Y/N?:Last 4 Digits of Card:Any information you can provide will help us resolve this issue.If you have additional questions, I am here for you. [redacted]

Also, if you look on my account you will see that the items were returned for a reason to Gamestop on [redacted] Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]  Also, thank you for the swift reply.  I apologize that it took going this route to get things done, I never want to be the complaining customer as I am also in customer service and I know how horrid experiences like this can be.  I am also willing to return the used copy of the game that was sent if you should like, either by mail or to our local GameStop store.  Again, thank you so much.  And I hope your day is great!

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for the trouble and frustration this has caused you. I'd be more than happy to resolve this for you, however I was curious to know which games you were looking to order?...

When you have a chance, please let me know at your earliest convenience so that I can review this further and partner with the appropriate teams to look at preparing you an order, or providing you a credit so that you can still get the Pro Day price.I look forward to your response.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for...

you. [redacted]