Gamestop, Inc.

Revdex.com:
Thank you so much for the quick response. I am very happy with the result!
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    It is most unfortunate that you have had a bad experience with this location. After investigation, it was determined there was no transaction matching that issue under your...

account during the timeframe provided. In addition, compensation in the form of PowerUp Rewards Points was provided to you and two Rewards Certificates were redeemed and are awaiting in your “active offers” to use as a discount for another title.   We will not be able to refund you for this game as you have been compensated for the amount of the game in rewards points to which you are able to use for a different game. If you have additional questions, I am here for you. [redacted]Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted]
Thank you so much for providing me with more clarification. I have processed a $20.00 appeasement on your order to bring the order price down to $71.75 as a one-time courtesy. Depending on your financial institution, it can take them anywhere between 3-10 business days to accept and process this balance. Please let me know if it has been past the 10th business day and you still have not received this refund.As for the NBA 2K18 Virtual Currency Card, I have the code provided below, along with download instructions:[redacted]To redeem your code: 1. Make sure your console is connected to broadband Internet. 2. Say 'Xbox, use a code' or select Xbox Store, Browse games, Use a code. 3. Follow the instructions on-screen to enter code. You can also redeem codes at live.xbox.com.Please let me know if you experience any difficulties redeeming this code, and I'll be more than happy to continue assisting you.If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you. Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.One refund still has not shown up on my account. At this point because of your refusal to help me I would like a direct supervisor contact number so I can speak with them myself.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. As stated on our website, the currency codes will not cover tax. Therefore, you will need to add additional currency to your xbox live acount to purchase the expansion. This process was laid out and designed by Microsoft for all retailers. We apologize for the confusion with this process. At this time, we will not be able to refund you for the code purchased. The code you have purchased was to be used as a currency to assist you in purchasing the expansion.             Please ensure you own the original Destiny game and the previous expansions in order to properly download the latest expansion. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  The other game Lost Dimension should arrive shortly. If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. We have looked into your case and it looks as though the refund for shipping and handling wasn't added to the refund amount on the gift card. Typically, Shipping charges are none refundable. If you still have this card number and the pin number what we would like to do is add the remainder to that card for you. It would be immediate and you wouldn't need to wait to use it.  Or we can process another digital gift card for you to be sent via email. Please respond at your earliest convenience so we may start on your refund.   If you have additional questions, I am here for you.[redacted]
Revdex.comMESSAGE:
Revdex.com:
I need to contact [redacted] and give her my gift card number [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because there is no order history on my account and no history available. The idea that you cannot remove the account demonstrates that you have not even reviewed the account to see that there is no visible history.The email in the complaint is the one receiving lockou notifications
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, a replacement order has been created on 4/7/17 and has since been shipped via tracking number [redacted]. Since it will be going to a P.O. box, please...

wait the estimated 5-10 business days for your order to arrive. We would never want you to feel as though you were being scammed. Since the wrong item was mistakenly shipped out, we will correct this error for you. A refund for that item has also been issued for the amount of hassle you have had pertaining to this order.   Please look out for a $10.06 refund to post to your account within 7-10 business days in accordance with your financial institution. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted]I'm truly sorry that this continues to be an issue with your online orders. I have cascaded this feedback to the appropriate teams to be researched to determine why your discount is not wanting to take. As I've mentioned in my last response through complaint ID [redacted] I have...

processed a new digital gift certificate for the refund you were owed in that complaint, along with the $4.00 balance in this complaint. This can be referenced under Order #[redacted] and will be sent to your inbox within 48 hours. On your next visit, if this still is an issue you're experiencing, our stores have a store dedicated hotline that they're able to reach out to for these sort of scenarios. This team is able to troubleshoot and either resolve or alleviate the issue for you and the store. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Also, if you look on my account you will see that the items were returned for a reason to Gamestop on [redacted] Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Complaint[redacted]
I am rejecting this response because:They sent me an email saying a replacement order has been made and it should be on its way soon, but I still have not received it. They have given me the digital gift card number ONLY, NOT the actual digital gift card that I bought, which includes the pin (NEEDED to make a purchase). I have received the same message in many different ways (over the phone, over email) from Gamestop: they can't give me the pin because of security reasons; they will put in a request for a new card to be sent. It has not arrived.At this point, I request a FULL REFUND of my $40 immediately.
Regards,
[redacted]i

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    It is most unfortunate that the stock for this specific PS3 has run out and you have been unable to get the help needed. We can definitely set up a refund for this order. There...

are two ways we can facilitate this for you.   If you would please visit your local GameStop store for your refund. They have a specific Store Dedicated Hotline they can call to get help with cancelling this order and provide you with your cash refund as that is how it was paid originally.   If the drive would be a bit too far for you we can issue a refund via GameStop Gift card. It would be a digital one sent to the email provided on the order. If you would please respond by rejecting this resolution if you would prefer the gift card refund, we will be able to start the process very quickly. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because: the phone number given to contact Guest Care Escalations department seems to be missing a digit. Can they verify the number, please.
Regards,
[redacted]

Complain[redacted]
I am rejecting this response because:I am glad to hear that I still going to get my purchase for the price I bought it. I appreciate your business. I will close the complaint after receiving my purchase.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for
this poor experience in association with our company. Your order was shipped within the appropriate time frame for the chosen shipping method. The information below may also be viewed on our website at GameStop.com. Please allow one business...

day for processing and order verification after your order has been placed. Additional processing time may be necessary on bank closure holidays. We do not ship on weekends. Please let us know if you have additional questions or concerns. If you have any additional questions, I am here for you. Regards, [redacted]

Thank you [redacted] for reviewing my complaint. Your facts are a little off. I was originally charged 187.23 which at that point I was over charged, to make up for the inconvenience I was discounted the delivery fee and and 5%. The original price was online only at 152.99. I wad charged 159.99. That was the 2nd issue the 1st was me not being able to do the online purchase myself Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12594436, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and am very happy with the resolution.
Regards,
[redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for the trouble and frustration this has caused you. I'd be more than happy to resolve this for you, however I was curious to know which games you were looking to order?...

When you have a chance, please let me know at your earliest convenience so that I can review this further and partner with the appropriate teams to look at preparing you an order, or providing you a credit so that you can still get the Pro Day price.I look forward to your response.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that you still have a remaining balance of $50.  Please note that your payment method must match the billing country and shipping country.  If you would like to place an...

order for an international shipment your billing and shipping address must match.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]