Gamestop, Inc.

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have refunded your order in full, you can expect this refund in your account within 3 to 5 business days.Please accept the following $10 promotional code for a future purchase on...

GameStop.com: [redacted]Please note that the item(s) must be currently in stock and the total must be over the coupon value.  Some restrictions may apply.  Online coupon codes cannot be used for in-store pick-up orders.If you have additional questions, I am here for you. [redacted]

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for our error, along with the frustration it has caused you. Our ordering system experienced difficulties processing the multiple payments that were supplied, which is...

what caused it to cancel your order. Rest assured I have relayed the feedback of this system failure to the appropriate teams for further review. Because the order was cancelled, no settlements were made on the gift cards, only pre-authorizations. I have cleared those pre-authorizations, and the funds are now available for use. If you would like, I'd be more than happy to track down another Collector's Edition for Ni no Kuni II Revenant Kingdom and secure an order for you as well. Please let me know if this is something you would like me to possibly do for you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Complaint[redacted]
I am rejecting this response because:They sent me an email saying a replacement order has been made and it should be on its way soon, but I still have not received it. They have given me the digital gift card number ONLY, NOT the actual digital gift card that I bought, which includes the pin (NEEDED to make a purchase). I have received the same message in many different ways (over the phone, over email) from Gamestop: they can't give me the pin because of security reasons; they will put in a request for a new card to be sent. It has not arrived.At this point, I request a FULL REFUND of my $40 immediately.
Regards,
[redacted]i

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  All orders are subject to verification.  If the orders are unable to go through we can only recommend that you wait to place an order for a full 72 hours or go into a store to make this purchase.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and am very happy with the resolution.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because there is no order history on my account and no history available. The idea that you cannot remove the account demonstrates that you have not even reviewed the account to see that there is no visible history.The email in the complaint is the one receiving lockou notifications
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I understand my only option is to keep the pre-order or cancel it. My problem is that they told me if I cancel it, they would take the bonus credit from me. Again, I am not sure how that is legal since the trade was completed and Gamestop says all trades are final. So if I cancel it, they're saying that they would take the $75 credit that was added to the trade value of the Xbox One S I traded in. Meredith, if you could please email me or call me so we can discuss this further, just to make sure everything is clearly explained and understood, I would appreciate that.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.The responding party is not clear on how banks process transactions- regardless of whether or not they call this charge a charge, or an authorization- the bank effectively treated it as a charge and I was penalized.  No mention was made on the order confirmation of funds being charged or "authorized" before the ship date.  Gamestop should clearly post this on the order confirmation, but did not.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    It is most unfortunate that you have had a bad experience with this location. After investigation, it was determined there was no transaction matching that issue under your...

account during the timeframe provided. In addition, compensation in the form of PowerUp Rewards Points was provided to you and two Rewards Certificates were redeemed and are awaiting in your “active offers” to use as a discount for another title.   We will not be able to refund you for this game as you have been compensated for the amount of the game in rewards points to which you are able to use for a different game. If you have additional questions, I am here for you. [redacted]Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for
this poor experience in association with our company. Your order was shipped within the appropriate time frame for the chosen shipping method. The information below may also be viewed on our website at GameStop.com. Please allow one business...

day for processing and order verification after your order has been placed. Additional processing time may be necessary on bank closure holidays. We do not ship on weekends. Please let us know if you have additional questions or concerns. If you have any additional questions, I am here for you. Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, pending the refund of the $40 and an eta on Injustice 2 being shipped.Regards, 
[redacted]...

[redacted]

Complaint: [redacted]
I am rejecting this response because: the phone number given to contact Guest Care Escalations department seems to be missing a digit. Can they verify the number, please.
Regards,
[redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for the inconvenience and frustration this has caused you. Our website failed to update in time to reflect that the item was out of stock, which is why you were able to...

add it to your cart, but not complete the order. Product is not guaranteed until the order is finalized. Unfortunately GameStop does not have an additional supply to fulfill an order for you personally at this time, however we anticipate that we may receive a restock in the near future, and recommend staying tuned to our website at: [redacted]You can also sign up for the First to Know List through that link, where you can receive updates on when the product will be available again, and information on any exclusive promotions we may have. As for the billing and payment issues you experienced, GameStop is unable to show settlements or collections for that amount. If you show pending authorizations on your bank statement, we recommend disputing it with your financial institution. Should they need any information, GameStop will be able to provide them with any necessary information. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  The other game Lost Dimension should arrive shortly. If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Good morning, [redacted]I'm truly sorry that this continues to be an issue with your online orders. I have cascaded this feedback to the appropriate teams to be researched to determine why your discount is not wanting to take. As I've mentioned in my last response through complaint ID [redacted] I have...

processed a new digital gift certificate for the refund you were owed in that complaint, along with the $4.00 balance in this complaint. This can be referenced under Order #[redacted] and will be sent to your inbox within 48 hours. On your next visit, if this still is an issue you're experiencing, our stores have a store dedicated hotline that they're able to reach out to for these sort of scenarios. This team is able to troubleshoot and either resolve or alleviate the issue for you and the store. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Transaction Date:Transaction Information:Last four digits for your Debit Card:If you have additional questions, I am here for you. [redacted]...

[redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, a replacement order has been created on 4/7/17 and has since been shipped via tracking number [redacted]. Since it will be going to a P.O. box, please...

wait the estimated 5-10 business days for your order to arrive. We would never want you to feel as though you were being scammed. Since the wrong item was mistakenly shipped out, we will correct this error for you. A refund for that item has also been issued for the amount of hassle you have had pertaining to this order.   Please look out for a $10.06 refund to post to your account within 7-10 business days in accordance with your financial institution. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, I once again apologize for this poor experience in association with our company.  I have spoken with the accounting department and this refund will be processed today.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that you still have a remaining balance of $50.  Please note that your payment method must match the billing country and shipping country.  If you would like to place an...

order for an international shipment your billing and shipping address must match.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]