Gamestop, Inc.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. We thank you for bringing this to our attention and will get this resolved for you as soon as possible. Upon investigation, it appears as though your transactions was one of many where...

the refund failed on our end. Rest assured that we WILL issue you your refund! The proper steps were already started when an agent in the corporate office sent the information to our banking department on 2/20/17. I checked on our data base for an update to your case and have reached out to the team who handles these cases for you. I should be able to get an update by 2/28/17. I will reach out to you the moment I get a response. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I had attempted to reach you at the phone number listed on the order however I was not able to get through. I was in the process of leaving a voicemail, but it hung up on me. I would be more...

than happy to research this issue further and get this resolved for you, however I was wondering when would be an appropriate time to reach you? If you would prefer to be on contacted via e-mail that is absolutely fine as well. Please let me know at your earliest convenience, and I will be in contact with you shortly.I look forward to hearing back from you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly. If you have additional questions, I am here for...

you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoken with Greg about your issue and have found that this was resolved.If you have additional questions, I am here for you. [redacted]...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. Issues were not resolved at all. According to Gamestop orders dept they stated [redacted] at gamestop.com never informed them about anything concerning [redacted] account concerning his address and orders not going through, Their website will not allow [redacted] to put his address in as [redacted]  nor  will it allow a [redacted]....So nothing was resolved at all.Regards,
[redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry to hear about this- please know that this sort of behavior that you described is never condoned nor encouraged, and we appreciate you making us ware of this instance as this...

gives us an opportunity to address it.After reviewing this further, I was able to show that a survey had also been submitted to the district leader that oversees the store in question. Based on the survey, I'm showing that the district leader stated they would reach out you to discuss the matter further (This was notated on the 28th). I'm wanting to follow up and ask if you've heard anything from the district leader regarding this? Please let me know at your earliest convenience.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
 I requested to be contacted by corporate.  I have been told that a check is in the mail for months now, and it was promised to me that the check would be overnighted and RECEIVED by the 17th during the last correspondence. 
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  After further research into this issue I have verified that the information you have provided does not match the information with the trade transaction.  We will only be able to speak with the owner of the account used on the trade transaction.If you have additional questions, I am here for you. [redacted]

Dear [redacted] We apologize that the bundled items we have available have cause you any frustration. This was not our intention. Our intention was to provide a one stop shopping experience on the hottest and most sought after games and accessories to go along with the Nintendo Switch. Please keep in mind that our stores will be informed of a time when they may allow a very small amount of guests reserve the single Switch console in-store with a $50 deposit. We are unsure as to when they will be notified of this opportunity but we encourage you to follow up with your home store to see when they might be able to do this. Should you still desire the Nintendo Switch, you will need to follow up with your local GameStop store as we will most likely not have the Switch available to purchase online by itself. If you have additional questions, please let me know. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. At this time, we would not be able to provide information based off of the transaction in question as this would be a legal issue. Providing information from an in store transaction is a...

breach of privacy. In this matter, you will need to dispute the charge with your financial institution and contact the authorities. We may release transaction information and DVR footage only to the police officer handling your case. We are willing to assist in any way possible but will need to go through the proper channels.Please dispute this charge with your financial institution, file a report with your local authorities, then please have the officer send an email to us.Have the officer email us at [redacted] Emails received from customers will be redirected to the investigating officer. 1-      Required information: ·         Officer Info- First and last name- Badge number- Officer’s phone number- Case number ·         Customer Info- First and last name- Phone number 2-      Have the officer provide as much information as possible. You will also need to add the reason the police request is being requested. This will be situationally depending on what the issue is.    ·         Credit card fraud- Last 4 numbers of the credit card that was used- Store number/location- Range of dates  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Good morning, [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.I'm truly sorry for the trouble and frustration we have caused both you and your son with our online store. I understand completely that this could have gone better, and that we failed...

to address the issue appropriately. After reviewing the order, I do show that the initial package had been reported as lost in transit. Our representative was able to process a replacement order on 12/8 with overnight delivery under Order #[redacted] however it did not begin processing until Monday, 12/11 since overnight takes 1-2 business days to be processed and our fulfillment center was closed over the weekend. I do show that it was able to be shipped on Monday, 12/11 and tracking shows it is out for delivery today (12/12). This can be found under [redacted] Tracking [redacted]. Please let me know if there are any difficulties with delivery, or if there are any issues with the replacement.I understand that we set a false expectation that the replacement would be delivered on Monday, and that you both have spent a lot of time trying to get this resolved. With this in mind, I have processed a partial refund of $65 on the original order to go back to your sons payment method. Depending on their financial institution, it can take anywhere between 3-10 business days for this balance to be posted back to their account. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,
[redacted].|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I appreciate the gesture to refund the remote, but, unfortunately, I have tried multiple times without success to place a new order. Each time I've received the error shown in the screenshot above (Bundle exceeds the maximum allowable purchase). I've reached out to support again through email and by phone, and they simply recommended that I go to the store to place my order, but then I've been told multiple times that I can't purchase this product in stores.I simply want to purchase this bundle, so that my children can play with their birthday presents (I've already bought other accessories and games through other vendors, but am waiting on your company for the console), but it seems that your company can't complete a simple transaction for which I'm willing to pay.Regards,
[redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. All GameStop retail locations carry 1 "gutted" copy of a new game. This is so that our retail locations have an accurate representation of the product to our guests on the sales...

floor. "Gutting" these copies involve removing the plastic wrap around the case, removing the contents from the case such as the disc, any booklets or downloadable content vouchers and safely transferring them to a disc sleeve. This sleeve is then stored away in a locked drawer, and is not used in any fashion. Once the case is completely empty, a price sticker is placed on the case, and then placed in the new section for display on the sales floor. Once a store has sold all other copies of that title, and only the 'gutted' copy remains. If this copy is sold, a store representative will pull the disc sleeve from the drawer and place the contents back in the case and if available, they will reseal the case either with a resealabale bag or label. Because the 'gutted' copy is never actually used, it is still considered new and sold at the new price. We understand that not all guests are comfortable with purchasing these copies, and if that is the case, we always have alternative solutions to offer to our guests such as finding a neighboring location that has non-gutted copies, ordering the copy online through the warehouse to either be shipped to your home or preferred store location, or even selling digital copies if available. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have resent the Virtual Gift Card to your listed email address.  We are working on a solution for the issues you are currently suffering from on our app.  Please do keep in mind that this process to fix the issue does take time.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information so we may further assist you.Location of the Store:Transaction Information:If you have additional questions, I am here for you. [redacted]...

[redacted] [redacted] [redacted] [redacted]

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.  I have personally notified the district leader that oversees the store in question about this experience and of your request for further assistance. You can expect to be...

contacted by them shortly, however I would like to advise that if you have not received any contact within 3 business days then to please let me know so that I can continue assisting you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.[redacted].|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:I show no credits to my account in either of those amounts on Sept.3, or any day since then.
Regards,
[redacted]