Gamestop, Inc.

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for the frustration and trouble we have caused you. Please know that it was never in our intentions to put you in this position, and rest assured I have cascaded this...

feedback to the appropriate teams to be further reviewed.Unfortunately at this time, our ordering system for [redacted] is unable to process the billing information provided on the order, and we are unable to reinstate the order that was cancelled. We have notified our web and IT teams of this issue to be addressed, however we do not have an ETA. We ultimately suggest visiting your local GameStop store and having an associate place the order for you, since this is through a separate channel than [redacted] and is less likely to experience the same issues your previous order had. If you have any other questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because: There is nothing in my email inbox. Do you have correct email? [redacted] 
Regards,
[redacted]

Complaint: 12525405
I am rejecting this response because:Hi I need a complaint [redacted] reopened GameStop did not come through with the $35 email gift certificate I was told I would receive
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We need further information from you about this transaction.  Once we receive this information we will have out Distrcit Manager contact you.Location of the Store:Date visited Store:Employee You Spoke with:Transaction Information:If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Good afternoon, [redacted]On behalf of GameStop, we regret you were unhappy with your experience at our store.We thank you for bringing your concerns to our attention. We are currently reviewing this issue further and are working to address it with the appropriate parties. We will be sure to contact...

you with any updates that we may receive.If you have any additional question or concerns for me, please do no hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have reviewed your account information and believe we have cleared the order issue.  You can attempt to place an order on our website after 48 hours.If you have additional...

questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]The previous trade suspension was set in place for several transactions that had taken place in 2014 and 2015. I have attached a PDF File reflecting those transactions to show what had caused the system to flag the account and set the suspension initially. You should be able to download and save this file as necessary. Please let me know if you experience any difficulties downloading the file. This history, along with the recent transaction regarding the misuse of the HTC Vive promotion is what led both regional and corporate loss prevention to place the suspension on your account indefinitely. Regarding the Splatoon 2 Promotion, The 40% had been applied to your transaction which the store representative also reported that they were able to show you it being applied on the register during your visit, however there appeared to be a misunderstanding and as a means to alleviate the issue the associate on duty gave you the game entirely for free. The reason you did not get an overall 60% extra is because these were 2 separate promotions (40% and 20%), which cannot be combined and the system gave you what was considered to be the better deal.While our trade slogan previously did state "Play. Trade. Save. Repeat.", that slogan was dropped in 2015 and it has since then evolved into "Save When You Trade", however that is neither here or there, and GameStop still reserves the right to cease taking trades of any product without notice. This is a term that you understood is a possibility to happen and agreed to when signing for your trade transactions. Going forward, GameStop will not be removing the suspension of trades from your account. GameStop will not be re-instating the account, upgrading it to Elite Pro, or issuing a new one. GameStop will not be able to fulfill the desired settlement requested in this complaint.  If you have any additional questions, please do not hesitate to let me know.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, We discovered two online orders that did not have your PowerUp Rewards membership account attached. Since then, we have no added the total 4400 points to your account...

plus an additional 1000 points as a courtesy for the trouble. Thank you for a very loyal guest and we hope you continue to shop with us.  If you have additional questions, I am here for you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  After further review of this cancelled order this is not the order that you were speaking of.  Please provide your correct and current order number.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
[redacted] info from sales slip[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
** [redacted]
[redacted] [redacted] Missing Hard drive and No controllerNever got my $40,rebatesales ad stated for black friday saleUsed xboxfor $-$rebate only after rebate

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  You can dispute the charges of the gift cards with your bank.  We are unable to provide a refund for this purchase.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that you were mailed a gift card on 2/05/16.  Please allow 7 to 10 business days for this to arrive.If you have additional questions, I am here for you. [redacted]...

[redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.While I received an initial response to my complaint, my response to the follow-up was never answered, nor does it look like my problem was resolved. I know these things take time, but unfortunately I have to respond to the Revdex.com in 8 days or the conflict will be closed when it in fact lacks resolution.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I need to supply this corrected address for shipping:[redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  the package was scoured through and no code existed. I've had to go through the Revdex.com and now my credit card to dispute the charges. How difficult is it for you to provide a stinking code for this product?  Stop pointing fingers, accept responsibility for your wares, and provide me with what I purchased. This has gone on long enough. 
Regards,
[redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry, however because the information you have supplied is not linked to any billing or shipping information on this order, I am unable to provide any further detail pertaining...

to this order. We will be more than happy to assist further by offering a replacement either sent to your mailing address or e-mail address, however we will need the individual listed on the order to contact us in order to verify information before we can do so. We can be reached at [redacted] Our hours of operation are from 8AM-10PM CST, Monday-Saturday and 8AM-8PM CST on Sunday. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because: I have yet to see a order in my gamestop to reflect what the business responded with. I have not received any items from Gamestop nor have I received any notifications to indicate my games are being shipped to me. I want the money for the games minus the rewards card purchase because that is active refunded to me asap.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted], A refund in the amount of $12.29 for handling charges associated with your order has been processed. Please allow 5 - 7 business days for processing. If you have additional questions, I am here for you. [redacted]