Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], patiently will be waiting. 
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that this order was refunded on Aug 24.  If you have not received this refund I would recommend speaking with your financial institution about this credit.If you have additional...

questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.           [redacted]. After 345 central time today, may 31 or between 1030AM and 230on on June 1  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.Beyond the initial reply for me to give information, which I responded to, I haven't heard anything back and they said they haven't gotten a reply. Please check your email, I've already replied twice.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
I do not have the order number as I do not have the receipt. There is also an option to put in the last four digits of my credit card, however earlier this year, AMEX replaced my credit card with a new one for their new chip service and this changed my CC number and expiration date. I will be happy to provide any other information to GameStop and happily waive any privacy issues that they might have.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find this proposed resolution satisfactory to me.  The initial conditions that caused this issue still exist, which I hope are fixed in a timely manor. Here is the link to the page with the promotional "bonus" that enticed me into purchasing the main item/game: [redacted] (as of 12/31/15 11AM CST)See how the "bonus" is still there?! That is what made me buy here instead of somewhere else, where the prices were similar. Please take that "bonus" down. There is no small print saying "while supplies last" unless you directly click the image or scroll much further down the page. With or without the small print, that "bonus" should not be displayed when you fully know you cannot provide it (I.E. on the 19th, when you shipped it to me). I see you had extremely, possibly unusually limited supplies in this instance, but that shouldn't matter to the customer. Be a better business, starting with that. I appreciate you acknowledging the problem and making action to correct it. I'll keep my mind open to purchasing from you in the future, I'll just automatically assume all your promotional bonuses are out of stock. Thank you.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  If you have returned these items to our warehouse can you please provide a tracking number for this order?If you have additional questions, I am here for you. [redacted]...

[redacted]

Dear [redacted], Our records reflect that you have been contacted by the District Manager of the store in which this took place. Unfortunately, there will be no compensation for this matter. If you have additional questions, I am here for you. [redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Good morning[redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the lack of assistance you've received from our Guest Services team. Please know that it was never in our intentions to put you in this position or cause such...

frustration. Rest assured, this feedback has been cascaded over to the appropriate teams so that it can be reviewed and addressed.After reviewing the order, it was unable to process the billing information that was supplied on the order. There was no other information provided by the financial institution to determine exactly why this transaction was declined. Any pending transactions on your bank statement should fall off within 3-5 business days.Unfortunately, inventory of this item has been depleted at this time, and I am unable to secure a new order. We are unsure on if the manufacturer will restock or not, however we recommend staying tuned to the GameStop website, or in contact with your local GameStop store for product availability. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information so we may further assist you.Location of the Store:Date visited Store:Employee You Spoke with:If you have additional questions, I am here for...

you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.   Unfortunately, we will not be able to unfreeze this trade card as it belongs to a different individual. If you would please have your friend go to any local GameStop store with I.D....

we will be able to unfreeze the trade card. According to all transaction history, this trade card belongs to Mr. [redacted] and for security reasons we are only able to release the funds to him. We thank you for understanding. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have submitted this information to our District Manager for this store.  You will be contacted shortly about this issue.If you have additional questions, I am here for...

you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was determined that your replacement order would not process. I am unsure as to the reason behind this however, a refund created for you as of 1/16/17 which you...

should expect to post in accordance with your financial institution within 7-10 business days. We thank you for your patience and appreciate you allowing us to resolve this issue for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

[redacted] At this point, I am not sure if the financial reconciliation is appropriate, because I sense that I am being double-charged even with the discount. Having said that, I want to put this situation to bed once and for all.  Please mail a replacement gift card at your convenience, and let me know when you have put it in the mail. I will look out for it. Thank you for your assistance in this matter.  Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me - AS LONG AS I finally receive the outstanding shipment and a replaced gift card. I appreciate your intervention. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I want the 14.11 added back to my credit card and I want a virtual gift card sent to [redacted]. I tried explaining this to your email team but noone emailed me back and it's frustrating. I should have a 110.89 virtual gift card sent to my email and I'm getting more upset with this because of the delays but I hope I can move on now 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
---------------------------------------------------------------------These are the items that are damaged and missing.Damaged - Lucha LIbre : AAA Heroes of the Ring for PS3Missing -



Enslaved: Odyssey to the West
- PS3, Cooking Mama World Kitchen
- Wii


, NiGHTS: Journey of Dreams
- Wii


I will consider the dispute resolved when I receive my goods in good, working order.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Your points have been refunded for this issue.  We strongly suggest that you change the password on the account.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

[redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  You were shipped a Virtual Gift Card on October 10, 2016.  The order number for this gift card is [redacted].  We will not be able to send any further compensation for this issue.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that the order has been delivered per ups tracking number [redacted] on 12/19/16.As an apology for the hassle you have gone through, I...

have issued a refund back to the Visa card ending [redacted]. Please allow 7-10 business days for the refund to post in accordance with your financial institution.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters