Gamestop, Inc.

Complaint: [redacted]
I am rejecting this response because:I have contacted the 3rd party vendor that you are advising me to contact 3 separate times and the only thing they keep telling me is their upper management is looking into it and I filed this rebate on 1/12/17 with there website stating I should receive my rebate within 6 to 8 weeks.. we are now in the middle of April. I would hope that GameStop would ensure that if they are using a 3rd party vendor to do business with they are fulfilling their obligations since gamesstops name is what is being used to advertise the sell of this rebate when purchasing merchandise at your store.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  In order to keep customers from purchasing multiple Collector's edition games we limit the amount on the website.  We advise that you wait a full 72 hours after you cancel an...

order, then you can replace the order.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Good morning, [redacted]Titles that are opened copies are still deemed new because they have not been played or used.  The contents are transferred to a protective sleeve and stored.  This is a standard our stores have set to be able to represent titles available for purchase.Our stores do their best to provide sealed copies of new titles whenever possible.  However please keep in mind that when this isn't possible, there are always alternate options available to you such as checking to see if a nearby store has a sealed copy, or ordering the product through our website."If you have any additional questions or concerns, please do not hesitate to let me know.Best Regards,
[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted], On behalf of Gamestop, we apologize for this
poor experience in association with our company. Unfortunately, the requested item is no longer in stock. If you have additional questions, I am here
for you.

Good afternoon, ThomasOn behalf of GameStop, we apologize for this poor experience in association with our company. I'm truly sorry for any frustration or inconvenience this has caused you. Please know it was never in our intentions to put you in this position. Unfortunately at this time, our...

ordering system via GameStop.Com is unable to process your billing or payment information,  due to a previous incident where a charge-back had taken place for an online order. We ultimately recommend visiting your local GameStop location and having a store representative assist you in placing a Web-In-Store order, where payment is received through a different channel (The Point-of-Sale system).If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    Due to the product being damaged in transit from the manufacturer to our warehouse, the decision to cancel about 800 reservations was made because we would have had no way of...

delivering the POP! figure in sellable condition. It is most unfortunate that a refund had to be given due to this extremely unfortunate event. Since there was absolutely no way we could properly provide you with the figure we had to ensure you received your money back or place the reservation credit on a different reservation. We apologize that this experience has put the company is such a bad light for you but rest assured that we wouldn’t have provided you with a collectable item in any condition that was less than perfect. We understand the importance of mint condition for many of the collectables that we sell. We also understand your decision to refrain from shopping with us again and we are very sad to see you go. We would like to extend our deepest apologies to you for this poor experience. Should you decide to shop with us in the future we would be glad to assist you in any way possible. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I spoke with the District Manager this morning and he states that he issued and mailed this gift card to you.  He will check the tracking of this gift card this morning and have the card reissued if it seems to be lost.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, you had placed two orders on 2/28/17 for the Xbox One S Battlefield Console. The first order processed fine and the second one was cancelled per your request. You...

should see a charge for $106.60 on your visa and the remainder charged to your Trade-in card. Your order successfully delivered as of 3/03/17 at your front door. At this time you are not owed a refund as your first initial order was placed successfully. Should you see any other charges that you are not familiar with, other than the one charge for $106.60, you will need to dispute this with your financial institution. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
First of all you did not answer the question at all I'm assuming the Revdex.com will send my rebuttal to you and you'll be given one more chance to respond if you still continue to respond to the Revdex.com like this then my next step will be to file complaint with the consumer protection division of the Attorney General Offices in both States mine and yours I want an answer I'm not going away until you give me an answer you have lied to me over and over again if there was an anomaly what was it? Because you lied and told me that the information didn't match with the bank account on file we can have a conference call if you need to because yes it does then you told me I should place an order over the phone which I did and the representative on the phone tell me the exact same thing that you did that you would make sure the order was processed correctly and she would keep an eye on things but sure enough 10 minutes later you cancelled my order again even though all the information is correct even though you got a pre-authorization twice which means that you submitted all the correct information to the bank it's clearly a computer problem on your end but I want it thick I should be able to order at this point you're just discriminating against me plain and simple I want to know what the anomaly is what did you order verification team find because I know for a fact that there was nothing wrong with those orders and if you can't give me an answer then I'm considering it that you're discriminating against me and I'm going to take it to the Attorney General's office I look forward to your response
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information so we may further assist you.Location of the Store:Date visited Store:Employee You Spoke with:Transaction Information:If you have additional...

questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that a replacement order for this item was already created.  The item does not release until later this month, but the order will be processed.  Your order number...

is [redacted].If you have additional questions, I am here for you. [redacted]

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that you were able to speak with an agent over the phone for this issue.  You were sent a Physical Gift on 12/10/15 for the full refund of this order this should arrive...

within 10 business days.Please accept the following $20 promotional code for a future purchase on GameStop.com:[redacted]Please note that the item(s) must be currently in stock and the total must be over the coupon value.  Some restrictions may apply.  Online coupon codes cannot be used for in-store pick-up orders.If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, it was discovered that the shipment had not been processed to return yet. However, I have gone ahead and created a replacement order for...

you.Order: [redacted]While I was looking into your issue I saw that the shipping address might have been the issue. I have updated that to reflect the address you included in the complaint filed. Due to the New Year holiday, shipping will be delayed. The order will start processing on 1/2/17. Please allow 1-2 days for processing and 5-10 days for shipping to your PO box.We thank you for allowing us to resolve this issue for you and appreciate your patience. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I was able to find a sealed copy of this game for you and it will be shipped out soon.  I am sending a Return shipping label for the two games that you received previously.  Please ship these two copies back via the return label.If you have additional questions, I am here for you. [redacted]

Good morning, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.After reviewing the issue further, it appears that our store was able to make a one-time exception for you and exchange the device out, despite the item being outside of our return...

policy. From what I'm showing here, that replacement device is outside of the return policy as well, and cannot be exchanged. With this information in mind, that is why our representative Briant suggested trading in the device for store credit, so that you would not be paying for a new device completely out of pocket, and encouraged to consider a warranty should you follow through with purchasing a new device. I assure you it was not in his intentions to come off rudely, and that all options available to assist you as much as possible were explored. While we never want to force our guest to pay for something they do not wish to purchase, we still always encourage purchasing a warranty on all products that we offer it on, because we want to make sure our guests are covered for any accidents or defects and do not have to face issues such as this. I sincerely apologize, however at this time, we will not be able to fulfill the desired settlement within this complaint. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]I've attempted to locate the charge through our 3rd Party Client associated with [redacted] using the transaction ID you've provided however I have not been able to locate the transaction. By chance has [redacted] been able to provide you an order number for the attempted order? Please let me know at your earliest convenience. I look forward to you response.Best Regards,[redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  I am unable to find any other order under the information that you provided.  Please provide the order number for the Headset you are questioning about.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the new order number that you received the wrong product so we can further investigate.If you have additional questions, I am here for you. [redacted]