Gamestop, Inc.

Complaint[redacted]
I am rejecting this response because:It does not address my concern of deceptive sales practices; nor does it correct the problem of customers unknowingly purchasing open-box games that do not have the same return policy as sealed-box "New" games sold at the same price. Due to this inadequate response I have filed a FTC deceptive sales practices complain[redacted]
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  The order number that you provided does not match an order we have on record.  Please provide the information located on your order so we may further assist you.Order Number:Billing...

Phone :Billing Email Address:If you have additional questions, I am here for you. [redacted]

Complaint: 11897255
I am rejecting this response because:I received 2 batteries from my order with GameStop, still have not received the 2 Xbox 360 controllers. Thanks [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed the information from this order and found that this reason you did not receive your package was due to UPS not being able to find your address.  They were asking for an...

update of an apartment number.  We are sending a physical gift card to your mailing address and need to make sure we have the correct address.Once you receive this Gift Card you can take it to the GameStop that you purchased the online order.  The GameStop can assist you in receiving your refund to your debit card or cash for the debit card purchase.If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. According to our records, your return was received and a refund was issued on 1/5/17. This refund usually posts within 7-10 business days in accordance with your financial...

institution. your refund reference number will be [redacted]. Please provide this to your financial institution so they may locate our refund. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted], We have notified the district manager of
the store in which this issue has taken place.  You will be contacted by
them shortly.If you have additional questions, I am here
for you. [redacted]
*

Complaint: [redacted]
I am rejecting this response because: You are not addressing the issues in my complaint; I have given you the order number. That is about as sufficient as its going to get. If you can not pull my order with the order # then I am not sure what game were playing here back and fourth. Its day 4 already and your still acting as if you can't see my order. Very disrespectful at this point. Bottom line I received a delayed shipment and horrible customer service. I see you not addressing anything here???
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.BUSINESS REQUESTED THE BELOW INFORMATION IN ORDER TO INVESTIGATE:Transaction Date: November 12, 2015Amount Disputed: $463.24Last 4 Digits of Card: [redacted] 
Regards,
[redacted]

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I sincerely apologize for my delay in response to this- thank you for your patience. Unfortunately the order was too far long in the shipping process for me to modify the shipping...

method, however I would be more than happy to provide a refund for the $6, along with an additional balance for the inconveniences we have caused you. This would be in the form of a GameStop digital or physical gift card, and would be valued at $35.00. Digital is e-mailed to you, while physical is sent to your preferred address.Please let me know which option works best for you and I will be more than happy to get this arranged for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] After an extensive investigation, we regret to inform you that at no time was there an in-store reservation made for Zero Time Dilemma on the 3DS with your information attached. I did however find the reservation you made for the Vita version on 7/14/15 in-store with the $5 deposit but this was canceled on 2/26/16 and cash back was given. I went a bit further to help as much as I could and looked at every reservation that was made with the specific item i.d. number for the district in that area and your information did not match any of the names there. As well, I looked into every archived order that would have had your email, phone, and previous phone number. We do sincerely apologize for the confusion and hassle you have gone through.  Rest assured you are not missing any funds from an uncollected reservation. As for the error on the GameStop application, this is a known issue that we are actively trying to correct. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.Please enter your reason(s) for rejecting the business response below.
I do not accept this response. As I stated before I was at work so this is impossible. I am really disappointed at the lack of customer service. I couldnt even be afforded the common courtsey of receiving a phone call from Gamestop. I have spent close over $10000 at this store. Every major gaming system that has come out I have purchased from Gamestop. Even purchases I have made for my nieces and nephews have been from Gamestop. I thought this matter was resolved when I contacted Gamestop originally. See attached email. I will never purchase anything from this store again. I will take my business elsewhere where customers are appreciated. Regards,[redacted]

Dear [redacted]   Thank you for bringing this to my attention. I just checked on the order I had placed for you and see that it won’t process. The order keeps coming up with the same error of “invalid pin” when the pin wasn’t entered in when placed from our end. I am not sure why and its becoming extremely frustrating. To correct this, I will manually debit the cards for the amount owed, minus $10 as a courtesy to you, and place a new order. I will pair up with our online order team to try to get it to process quickly. This should process in the normal estimated time frame of 4 -8 hours. Again, we do apologize for the hassle this has caused you.  Thank you for your continued patience as we try to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. My nearest store is in Harlan KY. 
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We refunded this item on 11/23/15.  Please note this may take 3 to 5 business days to reflect on your account.If you have additional questions, I am here for you. [redacted]...

[redacted]

I can't place a order in store because this are online only retro games for the sega saturn, nintendo 64 and dreamcast, so you don't carry them in your store. Don't you know that as a game stop employee if you truly looked at my account you will see that none of these are in store items. Don't you think I know that I can go in a store and order? That kills the purpose of ordering online if I have to waste my time and go into a store. Also, you don't carry ANY of these items for the dreamcast or sega saturn in your stores for order. I am about done with gamestop for life, and I am telling people I know never to order from this sorry company that can't even correct a simple problem considering I have been a gamestop customer for YEARS. I am done. I will go to Best Buy and Amazon where they treat people with respect and fix issues. I serious hope this company goes completely out of business in the not too distant future. Best,  Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11735569, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
Miguel Torez

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute. I have been told that I am able to trade games again but I feel like I should be sent a gift card or something for all of my trouble and the fact that two different stores made me feel like a criminal as well as traded my personal information from store to store. I am contacting a lawyer about if that is even legal. Please issue me a gift card to my address and I will consider this matter closed.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Dear [redacted]As advertised on the front door poster and online at the time of reservation, it was stated that the Master Edition would be an online pre-order only. We apologize for the misunderstanding, however at this time we are unable to place any orders for this item as we have already met the limits of the stock we will be provided from the manufacturer. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  You order was refunded on Jun 15.  Please allow 3 to 5 business days for this refund to be reflected in your account.If you have additional questions, I am here for you. [redacted]...

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