Gamestop, Inc.

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information so we may further assist you.Order Number:Items in Question:If you have additional questions, I am here for you. [redacted] [redacted]...

[redacted] [redacted] [redacted]

Revdex.com:
I would like thank everyone involved in getting this problem solved. I have received all the items I had expected at the proper price and am satisfied. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
I placed two orders today, each with identical shipping and billing information. The first order, [redacted], seems to have gone through without cancellation. However, the second order, [redacted], was cancelled in the style of my previous cancelled orders (an order review followed by a cancellation). Thus, the problem is not completely resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
The order remains open. The website tells me that I can close/cancel the order, and when I access said order, I am given zero options to do so. All I can do is view that the order is 'Open'. I can do nothing to cancel the order and you tell me you can do nothing to remove the order.This is unacceptable. 
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.I would please like to clarify that I am aware that several of the aforementioned orders arrived within their delivery window, and was not necessarily concerned about these.  There seems to have been some confusion in that regard.  I mainly sought to bring attention to the 2 orders which involved a rather lengthy processing/ delivery time.  The first of these took 9 business days to arrive, while the second will likely take about that long as well (it took 6 business days simply for the order to be marked as shipped, and it still needs to be delivered after that).  I thank you for taking the time to look into both of these orders.Please know that I sincerely appreciate the prompt response, as well as the offering of a partial refund in relation to both instances. I hope you can understand, but I am concerned with one section of your response, specifically when you reference shipping delays that can result from "lack of inventory."  If an item or items is/ are shown as being "In Stock" at the time of purchase, then the expectation of any customer is that these items are in the physical possession of a company at that time.  Indeed, for such items the GameStop website itself includes the following message on their individual pages: "This product is in good supply at one of our main distribution centers and is available for immediate shipping."  This leaves little room for interpretation, and is very different from purchasing an item that is on backorder (but will be fulfilled when a new shipment arrives).  I would like to ask that if, as you implied, this message is not always truthful, then the GameStop website make an effort to clearly signal to customers when or if an item is no longer available for immediate shipping. Thank you for taking the time to communicate with me.Regards,[redacted]

Revdex.com: Refund finally went thru to bank. However a manager was supposed to call me and never did,
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:7-10 business days after March 6th is March 13 - March 16th. It does not fall within your time frame, and it is NOT reasonable time to process a return made on the 16th of last month. It is ridiculous. I want recompense.
Regards,
[redacted]

Dear [redacted] As per discussed on previous occasions, Greg will be handling your case and will reach out to you shortly.We thank you for your patience. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
[redacted],While your information may show this in the system, this information does not show up on my account, nor does it show up on my App. I have spoken to someone with the company who stated that because another card was shipped to me that the money was frozen until I get the card. It seems as if every person i've talked to thus far in regards to this situation has given me a different answer each time. I feel as though everything with your store has been a big run-around and it gets tiring. I want access to my money ASAP or I will not consider this matter resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Im sorry but one of your representatives told me all of my points were gonna be refunded as a one time exception and they never did. I want my points refunded since that was the promised I was told to, not just a portion but the amount I've collected and that were deleted with no previous notice.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I was informed that you spoke with a Customer Care Associate Yesterday by the name of [redacted].  You were given four options to purchase items with our company.  This information...

was given by our Order Verification Team:1.  You can place an Order via a Store Web order2.  You can purchase a gift card for the amount of the order in store and then place the order online.3.  You can preorder the item in store.4.  You undispute the previous purchase dispute with GameStop.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for any frustration this issue may have caused you; please know it was never in our intentions to put you in this position. Unfortunately during the launch for reservations on...

the SNES Classic at 12:01 PM CST, we experienced intermittent issues for both Online and In-Store systems that caused the lack of availability. Currently, the SNES Classic is no longer available online, and we are unable to fulfill requests for this item; however we expect to have more units available at launch.We recommend signing up for our “First to Know” list for the SNES Classic, so that you can receive updates on product availability and any possible exclusive promotions. You can sign up for this mailing list at: [redacted] If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I am sure you will  abide by the agreement made here and appreciate your being helpful. I will repurchase the item as I have your email stating you have already issued the refund and it is in the process of being credited to my account. 
Regards,
Jeannette Ford

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have attached the information that UPS has provided us.  The official response from UPS is as follows:According to our records 1 parcel was delivered on 10/09/15 at 1:21 P.M., and left at RESIDENTIAL. The shipment was signed for by ABRAMS. Our records indicate that the person who signed for this shipment has signed for other deliveries at this address.If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.The promotion you're inquiring about is "Get up to an extra 30% credit when you trade toward FIFA 18, Forza Motorsport 7, Marvel VS. Capcom Infinite, Metroid: Samus Returns, Middle-Earth: Shadow...

of War, NBA 2K18, NHL 18, Pokken Tournament DX". Only PowerUp Rewards PRO Members qualified for the 30% Extra, while Basic and non PowerUp Rewards PRO Members received 20%. This was stated just above the fine print of the promotion. Upon referencing your trade transaction, I was able to show that neither a PowerUp Rewards Pro or Basic account was applied to the transaction. This is why the 30% was not credited to the transaction and why 20% was received instead. While I understand that the representative assisting you was not able to detect this error and provide further explanation, we are unable to fulfill the desired settlement of a corporate check because this is not an expense owed, however because of the inconvenience I would be more than happy to offer a $10.00 GameStop Gift Certificate if you would like. Please let me know if this is something you would be interested in and I will gladly get it arranged. If you have any additional questions or concerns, please do not hesitate to let me know. Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have an online order system in our stores that you can placed orders with.  This is how you can purchase items from our website.If you have additional questions, I am here for you. [redacted]

Complaint: [redacted]It was map dlc suppose to get a 15 $ called first strike it was not in the case or on receipt never got it I will like all dlc for black ops 1 and 2 for free 
I am rejecting this response because:
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that this order was recalled to our warehouse.  You will receive a full refund for this order.If you have additional questions, I am here for you. [redacted] [redacted]...

[redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I just wanted to confirm that I successfully received the gift certificate.  Thank you very much for your help, and for the time you have taken to communicate with me.  I sincerely appreciate your effort to be as friendly and proactive as possible. 
Regards,
[redacted]