Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted] Hello,I am not sure if you're listening to my emails or you're just responding blindly from a script. However, I have said this various times that the items were purchased with a GameStop Gift card so how am I supposed to dispute one of your gift cards with my bank? What you're saying does not make sense if I paid with one of your establishments gift cards for the item that I didn't receive. I am sure you can see that the items were not paid for from a bank card. But it seems to me that you're not even looking because I keep getting the same bank dispute emails. You can't dispute a GameStop gift card because it is YOUR cards not a debit or credit card.Cheers,

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm so sorry to hear about this. I have processed a replacement order for Elite Dangerous Legendary Edition under Order [redacted] and have provided UPS Overnight Delivery. You can expect...

this to be delivered by Friday, 12/8, however the absolute latest would be Monday, 12/11. Please let me know if this copy is missing the additional downloadable content so that I can look at alternate ways to ensure you get those codes. I have also processed a paid for [redacted] Return Label that is being sent to your e-mail. When you have the chance, you are more than welcome to drop your used copy off at a [redacted] Store location to have the game shipped back to our warehouse. If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]  [redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it seems as though for some reason your shipment was voided. I will look further into that for you and uncover why a replacement or a resolution wasn't provided at...

that time. In the mean time, a replacement order 115908389 was created for you. Due to the New Year holiday, the order will not be able to be processed until 1/2/17. Please allow one business day for processing and one business day for shipping, you should receive your order between 1/3-1/4.The PowerUp Rewards pro subscription you purchased was actually the digital version. There would not have been a physical copy of this card sent to you. Should you require a replacement PowerUp Rewards card, please reach out to our Guest Care Services line Monday through Saturday, 8am cst to 10 pm cst. Sundays from 8am cst to 8pm cst and a replacement can be set up for you.That phone number will be ([redacted]We thank you for bringing this issue to our attention and appreciate your patience.If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Complaint: [redacted]
I am rejecting this response because:Nancy Drew: Shadow at Water's Edge, Nancy Drew: Random of the Seven Ships, Nancy Drew: the Haunting of Castle Malloy and lastly Nancy Drew: the Phantom of Venice. Those are the missing games. There are only two account they could be under. [redacted] or [redacted] or maybe it was [redacted] without the 94 it took about a year for someone to admit I even had an account with GameStop so this doesn't surprise me much.   [redacted]
Regards,
Nada Alempijevic

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the trouble and frustration our team has caused you- please know that it was never in our intentions to put you in this position. It appears that there was a...

slight error in processing the refund, however I was able to correct it today. Because of the inconveniences we've caused. instead of $65, I have processed a full refund of $80.77 back to your trade card ending in X0981. These funds are available for use now, and you can check your balance by either calling the phone number on the back, or visiting https://www.gamestop.com/profiles/valuelookup.aspx. If you have additional questions or concenrs, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I cannot apologize enough for this troubling experience and for our failure to fulfill your order, it was never in our intentions for this to happen. I attempted to replace your...

copy of Horizon Zero Dawn for PS4, however our inventory still appears to be depleted at this time. With this in mind, and for all of the trouble you've dealt with trying to get this resolved, I have processed a GameStop digital gift certificate valued at $65 under order [redacted]. You can expect to see this arrive in your e-mail inbox within 48 hours. This gift card can be used in store or online, and should be enough to cover the expense for a copy of Horizon Zero Dawn in store. Please let me know if it has been past 48 hours and you still have not received this certificate, or if you're experiencing any difficulties redeeming it. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for the frustration this experience has caused you. After reviewing the order further, I'm able to show that a representative was able to process a refund of...

$40.53 back to your original mode of payment on 2/25/2018. This can be referenced under transaction [redacted] Depending on your financial institution, it may take them any where between 3-10 business days to accept and post this balance back to your account. I would like to advise that if it has been past the provided time frame and you still have yet to see this balance post, then to please let us know so that I may coordinate with your financial institution to ensure this balance is received. If you have any additional questions or concerns, please do not hesitate to let me know.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:  again I am explaining this I never had any issue here and this was the first time making an order at this website and in being ripped off from gamestop. I was offered a refund for items that never came to me and now I'm being told they do not care. This is upsetting and disappointing because I made an order for gifts for my children and I was ripped off for over 180 dollars and I am extremely frustrated because they are telling me that I have received a refund but I have not and I feel it's because of my race and I feel it's discrimination and I feel this store is scamming me and I have wrote in countless times to be ignored and no-one will help. I want to speak with the highest person here. I would like the president and CEO or vice president to handle my matter. This is unacceptable because I did not receive my items and I want to have my items resent or I want the refund processed lien I was offered 
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have placed a new order for the [redacted].  The order number is [redacted], it will process today and should arrive no later than Tuesday June 30.If you have additional...

questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
They paid me back for the problem and I am satisfied.  Sorry I got sick and wasn't able to answer in time.  Please mark their file customer satisfied -- [redacted]
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoken with my district manager and he stated this issue will be resolved today.If you have additional questions, I am here for you. [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that this item was replaced on Dec. 16.  This item should have been received on Dec. 18.If you have additional questions, I am here for you. [redacted]...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.Going to a GameStop location is not an option for me. I do not have any trouble ordering from any other website or store. I want GameStop to investigate the reason why I cannot order from GameStop.com and why my purchase verification continually fails, and I want it to be corrected. These are a selection of order numbers that have all resulted in cancellations: [redacted] 
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have requested a Virtual Gift Card to be sent to your email address.  This gift card will be received within 72 hours.If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed this return and show that their was an error with the PayPal system when we attempted to refund your order.  We would lik.  e to send you a check in order to...

refund this order.  We need to confirm that this order has not been disputed with PayPal before we issue this check.  Can you please confirm no dispute was made?If you have additional questions, I am here for you. [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for the trouble you've experienced while shopping online with us, and for the lack of assistance you received from our Guest Services team. Please know that it was...

never in our intentions to cause such frustration or put you in this situation. I would be more than happy to help resolve this for you. While the order is no longer available on the website, I am able to place a new order for you over the phone with the correct shipping address if you would like. At your earliest convenience, please feel free to give me a call at ([redacted], EXT. [redacted] I will be available in the office until 5PM CST. If I do not answer, I am likely away from my desk- please leave me a message and I will return your call as soon as possible. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    Upon investigation, the gift cards were used on 4/11/15 to reserve the PlayStation 3 version of Mortal Kombat X. On 9/6/15 this reservation was cancelled and Cash Back was received....

There will be no way to replace the gift cards as they were all used in the first transaction and then the reservation cancellation where money was issued back to you. The $9.32 gift card you received via email was all that remains of the balance of the combined gift cards used.   At this time, no funds are owed as you received back all funds. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Complaint: [redacted]
I am rejecting this response because:My purchase was made at Gamestop. My payment was made to Gamestop. The company advertising the sale and rebate was Gamestop. It is absurd to now say Gamestop is not responsible for assuring rebates are paid in accordance with their advertising and deflect the responsibility to a "third party."
Regards,
[redacted]

Dear [redacted] We truly apologize for the inconvenience. You will receive a corporate check in the amount of $156.98. Please allow 4 - 6 weeks for delivery. You may discard the gift card that you received as the funds have been removed. If you have additional questions, I am here for you. [redacted]
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Dear [redacted],On behalf of Gamestop, thank you once again for your response.  I received the Gift Card number from my District Manager and have checked it.  The gift card was used by you online at GameStop.com on August 8.If you have additional questions, I am here for you. [redacted]