Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
I received your apology and made another purchase from GameStop.com, only to receive opened USED merchandise as NEW. I paid for NEW items and was sent opened USED items. Fool me once shame on you, fool me twice shame on me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
I have not received a call from anyone.
Regards,
[redacted]

Complaint: [redacted]
I have rejected the response, and attached a JPG image of my receipt, as requested.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] i received a letter from [redacted] which I cut and paste that you are denying the refund and it is being charged back. This is the copy and they make it impossible for o contact anyone for help in the same way the Gamestop does. I tried and got auto reply emails that say the maibox is monitored.  
Hello [redacted]We received the claim(s) you filed on December 27, 2017.We have reviewed this transaction(s) and are denying your claim(s). This decision was made because we have found no evidence that the item was returned to the Merchant.If you'd like a copy of the documentation we used in the investigation of your claim, send a letter to:[redacted]Attn: Billing Error Dispute Documentation Request[redacted]We're sorry for any problems you may have experienced with the transaction(s).Because the investigation into your recent claim has been closed you are responsible for the purchase amount, including any interest charges. We will be updating your [redacted] Credit account to show this. If a credit was received for the involved transaction please contact [redacted] Credit to inquire about any related fees or interest charges.Transaction information:[redacted]7 Thanks,[redacted]Hello [redacted]We received the claim(s) you filed on December 27, 2017.We have reviewed this transaction(s) and are denying your claim(s). This decision was made because we have found no evidence that the item was returned to the Merchant.If you'd like a copy of the documentation we used in the investigation of your claim, send a letter to:[redacted]Attn: Billing Error Dispute Documentation Request[redacted]We're sorry for any problems you may have experienced with the transaction(s).Because the investigation into your recent claim has been closed you are responsible for the purchase amount, including any interest charges. We will be updating your [redacted] Credit account to show this. If a credit was received for the involved transaction please contact [redacted] Credit to inquire about any related fees or interest charges.Transaction information:[redacted]Transaction Date: December 18, 2017 Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. i do not have the order numbers that is part of the issue, and the 2nd issue is there not associated to my rewards membership number and I never got the mfg. swag that was given away if you pre-order the items, nor will I get the mfg. coins in marketplace on the them either because the pre-order MUST be connected to a gamestop power-up rewards in-order to qualify.I was able to stop by the store and they found my orders 100% with zero issue, and now the corp. level for GameStop can't find them, nor connect them to my account or to my rewards power up.You can review the tape logs from the phone call as well, as I have the entire conversation on recordings witch can be used in court if necessary. I have never been provided with the information on who the call taker was either in order to file a report with the courts or the office of professional responsibility on the matter either.You have my E-mail and my phone number and yet the store can find 100% all the info using it and the call taker found the info using it but yet you tell me you can't find anything on it. and your call-taker can't place my rewards on it. 100% NO CALLS AS REQUESTED TO ME FROM THE CORP. TEAM EITHER. 
Regards,
[redacted]

Complaint[redacted]
I am rejecting this response because: if it was not advertised on the page then how do I now about it? I know what I read and seen this is your companies mistake and you need to own up to it. The person I talked to on the phone looked at the coupon and even said I should be able to see it on the app which I don't it's not there and she didn't even want to give me the full 25,00 points I had to put up a fight for that. Is this how your company seriously does business?
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have packaged and will ship this Premium item in the mail today.If you have additional questions, I am here for you. [redacted] [redacted] [redacted]...

[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have viewed our order verification server and show no holds on your information.  I would recommend that you attempt to place an order again.If you have additional questions, I...

am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
You obviously did not look at the information surrounding this complaint.  The check was requested in JANUARY.  your company just processed that request in July.  Please do not resend the same response as it is tedious.  What poor customer service to not even acknowledge that this has been a problem for 8 months.  This is not a small issue, and you are treating it as one.  Again, I am requesting a phone call from a member of your corporate office.  I will be taking matters further if that does not happen.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11624315, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. Hello,Please let me know the outcome and/or response is from the District Leader is. 
Regards,
[redacted]

Dear [redacted] Upon further investigation, it was discovered that two orders were place by you on GameStop.com. Order [redacted] was placed on 7/21/15 for Zero Time Dilemma on PlayStation Vita. This order shows as canceled. You then placed a second order 4150721205823548 on 7/21/15 for Zero Time Dilemma on the Nintendo 3DS. This order also shows canceled. I regret to inform you that the 3DS order was not placed inside a GameStop store, the channel it was placed was from a web browser.  We believe you may be coming across an error that occurs sometimes on the PowerUp Rewards application. The error consists of showing incorrect reservation data. Whether that be wrong deposit amount or for an order that isn't able to be shipped. We apologize for the confusion this may have caused you, but rest assured there is no missing reservations or missing funds that belong to you. A search was done through our system for any orders and any in-store transactions that had the telephone number you provided. Three orders total were located. The above mentioned two, and a third completed order for Amiibo figures placed 4/2/15.If you have any additional questions, I am here for you.[redacted]Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]     On behalf of GameStop, we apologize for this poor experience in association with our company. Your order was cancelled due to a transaction issue. Please feel free to use the $20 off coupon that we provided to you on your next online order. You were also...

provided 5000 PowerUp Rewards points as an additional appeasement. If you need anything else, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Thank you so much ! 
Regards,
[redacted]

Dear [redacted],   On behalf of GameStop, we apologize for this poor experience in association with our company.    We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly.   If you have additional questions,...

I am here for you.  [redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Thank you for bringing this to our attention. Upon investigation, we have been attempting to collect payment, however, PayPal is rejecting this request. We do not show a settlement on any...

charges except for the warranty plan. The message we have been receiving is the following:Authorization Error [redacted] : The Authorization Transaction encountered the following errors, This transaction couldn't be completed. Please redirect your customer to [redacted] Either you would need to contact [redacted] to give your permission for the order to process, Or you may purchase a gift card for the remaining amount and we can apply that to your order.Please respond by rejecting this resolution and let me know if you spoke with PayPal or by providing the gift card number (no pin number).If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matter

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was determined that your gift cards were used by an individual. I have an open investigation started against the person who had used them. We have found the place at...

which they were used and will be pulling camera footage for that exact transaction. I unfortunately do not have a way to refund you at this time. As stated on our website, GameStop is not liable for lost or stolen cards. that being said, I would still like to help you with this. We will need to have the funds loaded to new cards for you whether or not you'd like to give them to your gift recipients or if you'd rather get a refund. If you would please respond by rejecting this resolution and let me know how you would like to proceed.If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Our return policy is on the back of every receipt from Gamestop.  This states that all digit content purchased from GameStop in not eligible for return.A receipt is required for all...

returns and exchanges. Unopened new merchandise (except tablets) = full refund within 30 days of purchase. Opened new merchandise (including tablets) = identical exchange within 30 days of purchase. New accessories (opened or unopened) = full refund within 30 days of purchase.Unopened new tablets = full refund within 14 days of purchase.Pre-owned merchandise = full refund within 7 days of purchase or identical exchange within 30.Pre-owned merchandise = full refund within 7 days of purchase or identical exchange within 30 days of purchase. Downloadable Content (DLC), Digital Games and/or PC Downloads = no returns or exchanges.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have refunded the expired points for this account, however I will need the transaction details for the missing points from January.Please provide the following information:Transaction...

Date:Item PurchasedTransaction Information: (if possible)If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Complaint: [redacted]
I am rejecting this response because:On January 4th, 2018, I received a message from a GameStop customer service associate, [redacted] in response to a complaint that I submitted on January 2nd. The GameStop-provided resolution to this complaint included the offering of 2 different partial refunds: one for the amount of $15.96, and one for the amount of $10.54. I was told to watch for these to post to my relevant account, and to contact GameStop again if the transactions did not appear within 10 business days. The refund for $15.96 posted on January 5th, but the refund for $10.54 never appeared in my account. As today is the 11th business day since my last communication with the aforementioned GameStop representative (Monday, January 15th was a holiday), I would like to kindly request that the refund of $10.64 be re-issued.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  ??Although it was supposed to be a physical gift card for replacement. I will accept their offer of a virtual one just to be done with them.
Regards,
[redacted]