Gamestop, Inc.

Dear [redacted]     On behalf of GameStop, we apologize for this poor experience in association with our company. Your order was cancelled due to a transaction issue. Please feel free to use the $20 off coupon that we provided to you on your next online order. You were also...

provided 5000 PowerUp Rewards points as an additional appeasement. If you need anything else, I am here for you. [redacted] [redacted] [redacted] [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm so sorry to hear about this. I have processed a replacement order for Elite Dangerous Legendary Edition under Order [redacted] and have provided UPS Overnight Delivery. You can expect...

this to be delivered by Friday, 12/8, however the absolute latest would be Monday, 12/11. Please let me know if this copy is missing the additional downloadable content so that I can look at alternate ways to ensure you get those codes. I have also processed a paid for [redacted] Return Label that is being sent to your e-mail. When you have the chance, you are more than welcome to drop your used copy off at a [redacted] Store location to have the game shipped back to our warehouse. If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]  [redacted].|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.I would, however, like to continue discussion with this business. Please forward my below response to them. Thank you.
Please enter your reason(s) for rejecting the business response below.
Hello [redacted]Thank you for your response; I appreciate your timely response.I have been a loyal customer ever since your local stores were called Software Etc. I have purchased MANY MANY games and video game systems as well as other toys through your stores. The idea that I cannot use my very own credit card or banking institutions to pay for products on your website is absolutely insulting. The only solution I can accept is you removing the hold on my account. The representative yesterday was not able to go into detail on why there is a hold on my account. The only thing I can assume is that since I tried placing an order using public wifi network, at my hotel while on vacation, my account was flagged as associated with some other person's delinquent account. Regarding your option #4, "You undispute the previous purchase dispute with GameStop." Is this implying that if I remove said dispute that I would have access to ordering online again? Because I have NEVER filed a purchase dispute on a previous purchase. This is incorrect information. I have checked all my financial institutions. There is NO dispute. 
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have refunded the expired points for this account, however I will need the transaction details for the missing points from January.Please provide the following information:Transaction...

Date:Item PurchasedTransaction Information: (if possible)If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that this item was replaced on Dec. 16.  This item should have been received on Dec. 18.If you have additional questions, I am here for you. [redacted]...

[redacted]

Complaint: [redacted]
I am rejecting this response because:  again I am explaining this I never had any issue here and this was the first time making an order at this website and in being ripped off from gamestop. I was offered a refund for items that never came to me and now I'm being told they do not care. This is upsetting and disappointing because I made an order for gifts for my children and I was ripped off for over 180 dollars and I am extremely frustrated because they are telling me that I have received a refund but I have not and I feel it's because of my race and I feel it's discrimination and I feel this store is scamming me and I have wrote in countless times to be ignored and no-one will help. I want to speak with the highest person here. I would like the president and CEO or vice president to handle my matter. This is unacceptable because I did not receive my items and I want to have my items resent or I want the refund processed lien I was offered 
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have forwarded this issue to the District Leader of this store.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. i do not have the order numbers that is part of the issue, and the 2nd issue is there not associated to my rewards membership number and I never got the mfg. swag that was given away if you pre-order the items, nor will I get the mfg. coins in marketplace on the them either because the pre-order MUST be connected to a gamestop power-up rewards in-order to qualify.I was able to stop by the store and they found my orders 100% with zero issue, and now the corp. level for GameStop can't find them, nor connect them to my account or to my rewards power up.You can review the tape logs from the phone call as well, as I have the entire conversation on recordings witch can be used in court if necessary. I have never been provided with the information on who the call taker was either in order to file a report with the courts or the office of professional responsibility on the matter either.You have my E-mail and my phone number and yet the store can find 100% all the info using it and the call taker found the info using it but yet you tell me you can't find anything on it. and your call-taker can't place my rewards on it. 100% NO CALLS AS REQUESTED TO ME FROM THE CORP. TEAM EITHER. 
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was determined that your gift cards were used by an individual. I have an open investigation started against the person who had used them. We have found the place at...

which they were used and will be pulling camera footage for that exact transaction. I unfortunately do not have a way to refund you at this time. As stated on our website, GameStop is not liable for lost or stolen cards. that being said, I would still like to help you with this. We will need to have the funds loaded to new cards for you whether or not you'd like to give them to your gift recipients or if you'd rather get a refund. If you would please respond by rejecting this resolution and let me know how you would like to proceed.If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]It was map dlc suppose to get a 15 $ called first strike it was not in the case or on receipt never got it I will like all dlc for black ops 1 and 2 for free 
I am rejecting this response because:
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have sent this information to the accounting department and they will address your issue.If you have additional questions, I am here for you. [redacted]...

[redacted]

Complaint: [redacted]
I have rejected the response, and attached a JPG image of my receipt, as requested.

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the trouble and frustration our team has caused you- please know that it was never in our intentions to put you in this position. It appears that there was a...

slight error in processing the refund, however I was able to correct it today. Because of the inconveniences we've caused. instead of $65, I have processed a full refund of $80.77 back to your trade card ending in X0981. These funds are available for use now, and you can check your balance by either calling the phone number on the back, or visiting https://www.gamestop.com/profiles/valuelookup.aspx. If you have additional questions or concenrs, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I just wanted to confirm that I successfully received the gift certificate.  Thank you very much for your help, and for the time you have taken to communicate with me.  I sincerely appreciate your effort to be as friendly and proactive as possible. 
Regards,
[redacted]

Dear [redacted] Upon further investigation, it was discovered that two orders were place by you on GameStop.com. Order [redacted] was placed on 7/21/15 for Zero Time Dilemma on PlayStation Vita. This order shows as canceled. You then placed a second order 4150721205823548 on 7/21/15 for Zero Time Dilemma on the Nintendo 3DS. This order also shows canceled. I regret to inform you that the 3DS order was not placed inside a GameStop store, the channel it was placed was from a web browser.  We believe you may be coming across an error that occurs sometimes on the PowerUp Rewards application. The error consists of showing incorrect reservation data. Whether that be wrong deposit amount or for an order that isn't able to be shipped. We apologize for the confusion this may have caused you, but rest assured there is no missing reservations or missing funds that belong to you. A search was done through our system for any orders and any in-store transactions that had the telephone number you provided. Three orders total were located. The above mentioned two, and a third completed order for Amiibo figures placed 4/2/15.If you have any additional questions, I am here for you.[redacted]Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I'm so sorry to hear about this, I'd be more than happy to research this further and assist you however I need a little bit more information. Do you mind telling me which console...

you had purchased, or were looking to purchase that you were seeing this overcharge, and what store this happened at? Any additional details would be highly appreciated.I greatly look forward to your response. If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Thank you so much ! 
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Our return policy is on the back of every receipt from Gamestop.  This states that all digit content purchased from GameStop in not eligible for return.A receipt is required for all...

returns and exchanges. Unopened new merchandise (except tablets) = full refund within 30 days of purchase. Opened new merchandise (including tablets) = identical exchange within 30 days of purchase. New accessories (opened or unopened) = full refund within 30 days of purchase.Unopened new tablets = full refund within 14 days of purchase.Pre-owned merchandise = full refund within 7 days of purchase or identical exchange within 30.Pre-owned merchandise = full refund within 7 days of purchase or identical exchange within 30 days of purchase. Downloadable Content (DLC), Digital Games and/or PC Downloads = no returns or exchanges.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    Upon investigation, the gift cards were used on 4/11/15 to reserve the PlayStation 3 version of Mortal Kombat X. On 9/6/15 this reservation was cancelled and Cash Back was received....

There will be no way to replace the gift cards as they were all used in the first transaction and then the reservation cancellation where money was issued back to you. The $9.32 gift card you received via email was all that remains of the balance of the combined gift cards used.   At this time, no funds are owed as you received back all funds. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Complaint: [redacted]
I am rejecting this response because:My purchase was made at Gamestop. My payment was made to Gamestop. The company advertising the sale and rebate was Gamestop. It is absurd to now say Gamestop is not responsible for assuring rebates are paid in accordance with their advertising and deflect the responsibility to a "third party."
Regards,
[redacted]