Gamestop, Inc.

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have requested a Virtual Gift Card to be sent to your email address.  This gift card will be received within 72 hours.If you have additional questions, I am here for you. [redacted]

Complaint: [redacted]
I am rejecting this response because:On January 4th, 2018, I received a message from a GameStop customer service associate, [redacted] in response to a complaint that I submitted on January 2nd. The GameStop-provided resolution to this complaint included the offering of 2 different partial refunds: one for the amount of $15.96, and one for the amount of $10.54. I was told to watch for these to post to my relevant account, and to contact GameStop again if the transactions did not appear within 10 business days. The refund for $15.96 posted on January 5th, but the refund for $10.54 never appeared in my account. As today is the 11th business day since my last communication with the aforementioned GameStop representative (Monday, January 15th was a holiday), I would like to kindly request that the refund of $10.64 be re-issued.
Regards,
[redacted]

Dear [redacted] We truly apologize for the inconvenience. You will receive a corporate check in the amount of $156.98. Please allow 4 - 6 weeks for delivery. You may discard the gift card that you received as the funds have been removed. If you have additional questions, I am here for you. [redacted]
*

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for the frustration this experience has caused you. After reviewing the order further, I'm able to show that a representative was able to process a refund of...

$40.53 back to your original mode of payment on 2/25/2018. This can be referenced under transaction [redacted] Depending on your financial institution, it may take them any where between 3-10 business days to accept and post this balance back to your account. I would like to advise that if it has been past the provided time frame and you still have yet to see this balance post, then to please let us know so that I may coordinate with your financial institution to ensure this balance is received. If you have any additional questions or concerns, please do not hesitate to let me know.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have viewed our order verification server and show no holds on your information.  I would recommend that you attempt to place an order again.If you have additional questions, I...

am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
I received your apology and made another purchase from GameStop.com, only to receive opened USED merchandise as NEW. I paid for NEW items and was sent opened USED items. Fool me once shame on you, fool me twice shame on me.

Good morning[redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for the frustration and stress this has caused you- Please know that it was never in our intentions to put you in this position. After reviewing the order, I'm able...

to show that [redacted] was able to deliver it on Tuesday 12/19/17, which can be referenced under [redacted] Tracking [redacted] I am unsure as to why [redacted] took an extended time to deliver it, however I am under the impression that it may be due to a high influx of shipments coming in due to the holidays nearing closer. While we have no direct control over [redacted] and their operations, I do understand how this scenario has been stressful for you, and with that in mind I have processed a GameStop digital gift certificate valued at $25 for the inconvenience. This can be referenced under order [redacted], and you can expect this to arrive in your e-mail inbox within 48 hours. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,
[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have forwarded this issue to the District Leader of this store.If you have additional questions, I am here for you. [redacted]...

[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that you should received the first issue for GameInformer as April, this issue should arrive no later than April 15.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.
The delay of 4 months for the refund of my balance should be noted though (This was supposed to be settled in March) as well as the over 4 hours wasted on the phone. As a customer that has spent over $3,000 on their website alone, I am not 100% pleased considering those facts but it is what it is. 
Regards,
[redacted]

Complaint: 12526492
I am rejecting this response because:
Regards,
[redacted] Issue: The order has still yet to be shipped. I have had no communication and this experience has been not well. I would have went to Best Buy or Walmart had I new how I would never see a tracking number. You sold product you did not have IN HAND. Not Good!

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I'm truly sorry for the trouble we've caused you and for our failure to get the package delivered to you properly. Please know that it was never in our intentions to cause such...

frustration or put you in this sort of position. I have processed a full refund of $154.47 back to your original of payment. Depending on your financial institution, it may take them anywhere between 3-10 business days to accept and post this balance. If it has been past the provided time frame and you still have not seen the refund post, please do not hesitate to reach back out to me so that I may continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However I do not think the business has the appropriate card number in order to send the refund. Am I able to send it to the business? 
Regards,
[redacted]

Hello,The order number for the item that I didn't get is [redacted]Fallout 4 Vault Dweller's Surv , Fallout 4 Season Pass , Fallout 4 Pip-Boy Edition. Also, the receipt number for the store that was rude and couldn't locate the box for the game I brought among other things is in [redacted]. Store # [redacted]. Is there anyway you can find the original box for the sword art online vita game I brought and replace the item listed above that I never got? Please let me know if anymore information is needed from the receipt.Best,Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting, in part, this response because:The business asked me to send more information, namely confirmation emails, but did not provide a way for me to send those emails to the business.  I have the confirmation emails they are seeking, and I agree with their plan to provide refunds based on those emails, but the matter isn't concluded until I send the emails to the business and they provide a refund.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response becausethe issue of your company policy of not checking ID's was not addressed.The issue of not being able to contact  the corporate office was not addressed.The  person that responded stated "if  you have any questions I'm here for you"but gave no telephone number, no email or any way to get in touch with her.  
Regards,
[redacted]

Dear [redacted], On behalf of GameStop, we apologize for this poor experience in association with our company.   Upon investigation, the POP! figure in question was cancelled from your order. Thus, GameStop would not have collected funds for this portion of your order. Originally, your order...

came to $69.86 but finalized to $43.31 as not all the items shipped.   It is most unfortunate that the item became backordered so quickly. As you can tell, these POP! figures are extremely popular items and we try to fulfill requests for these items as much and as quickly as we can as the orders come in. Rest assured that you were not charged for an item that we were unable to ship out as we do not charge until the product is ready to ship out to you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Hi [redacted]I'm sorry that you feel this way. I assure you that the phone number that was provided on the ticket was completely different from the one you've provided within the complaint, which is likely due to clerical error. I have been attempting to escalate this to field leadership on multiple accounts but I have not been receiving any updates. While I don't have the complete tools that are necessary to perform a refund back to your original mode of payment, I'd be happy to issue a refund in either the form of a GameStop gift card or corporate check. Gift cards are typically sent to your e-mail address and arrive within 48 hours, while corporate checks are sent via postal mail and take 7-25 business days. Corporate checks can be cashed or deposited into a checking account. If either of these options work for you, I'd be happy to get it arranged in order to resolve the matter for you.Please let me know if this is something you would like so that I can continue to assist you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed this order and show that your payment method is declining.  Would you like us to continue to process this order or would you like this order cancelled?If you have...

additional questions, I am here for you. [redacted]

Dear ** On behalf of GameStop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly. If you have additional questions, I am here for you....

[redacted]|Revdex.com Liaison| GameStop | Service Matters