Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.I would, however, like to continue discussion with this business. Please forward my below response to them. Thank you.
Please enter your reason(s) for rejecting the business response below.
Hello [redacted]Thank you for your response; I appreciate your timely response.I have been a loyal customer ever since your local stores were called Software Etc. I have purchased MANY MANY games and video game systems as well as other toys through your stores. The idea that I cannot use my very own credit card or banking institutions to pay for products on your website is absolutely insulting. The only solution I can accept is you removing the hold on my account. The representative yesterday was not able to go into detail on why there is a hold on my account. The only thing I can assume is that since I tried placing an order using public wifi network, at my hotel while on vacation, my account was flagged as associated with some other person's delinquent account. Regarding your option #4, "You undispute the previous purchase dispute with GameStop." Is this implying that if I remove said dispute that I would have access to ordering online again? Because I have NEVER filed a purchase dispute on a previous purchase. This is incorrect information. I have checked all my financial institutions. There is NO dispute. 
Regards,
[redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I'm so sorry to hear about this, I'd be more than happy to research this further and assist you however I need a little bit more information. Do you mind telling me which console...

you had purchased, or were looking to purchase that you were seeing this overcharge, and what store this happened at? Any additional details would be highly appreciated.I greatly look forward to your response. If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have sent this information to the accounting department and they will address your issue.If you have additional questions, I am here for you. [redacted]...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Business has failed to understand the nature of my complaint and therefore the resolution proposed is not accepted. 
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have forwarded this issue to the District Leader of this store.If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. I'm so sorry to hear you've been having such a hard time getting a resolution to the issue. I am working diligently to figure out why a request for $125 was placed but only $60 was...

refunded. The information has been sent to the appropriate team so we may uncover as to the reason why our programming did not refund the amount requested. It should take about one business day for me to get the proper resolution but rest assure you are in good hands. We will ensure you get your proper refund. If you would please allow me one to two business days to investigate it would be greatly appreciated.If you have additional questions, I am here for you. [redacted]Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have recalled the package that was shipped to you.  I have also processed a refund for this order and it will reflect in your account within 3 to 5 days.If you have additional questions, I am here for you. [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm so sorry for the frustration this has caused you. Please know that it was never in our intentions to put you in this sort of position. Our representatives were unable to provide as...

much information pertaining to this gift card because the billing information on the order did not entirely match with yours. Our guest's security is our top priority, and if information cannot be verified, we cannot release any details. After locating the gift card with the order number you've provided, I am able to show that the gift card was redeemed on 2/25/2017 at a store in Washington. It was used to purchase several iTunes Gift Cards, and it appears that there were multiple other gift cards redeemed on the transaction as well. I believe that your gift card was redeemed fraudulently. While GameStop is typically not responsible for any lost or stolen gift cards, I understand where you're coming from and can recognize our errors also. I have processed a replacement order of your gift card, under order #[redacted]5. This will be sent to your Gmail address, and you can expect to see it arrive within 48 Hours. I would like to advise that if it's been past the provided time frame, then to please let me know at your earliest convenience so that I may assist you further in ensuring this gift card is received.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it appears your order was stuck in processing. We are pleased to see that the issue has already been resolved as the order shows delivered as of today 3/8/17 and...

a $40 discount was already provided for the trouble and the hassle you had to go through.We appreciate your patience and thank you for allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matter

Complaint: [redacted]
I am rejecting this response becausethe issue of your company policy of not checking ID's was not addressed.The issue of not being able to contact  the corporate office was not addressed.The  person that responded stated "if  you have any questions I'm here for you"but gave no telephone number, no email or any way to get in touch with her.  
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed this order and show that your payment method is declining.  Would you like us to continue to process this order or would you like this order cancelled?If you have...

additional questions, I am here for you. [redacted]

Good morning[redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for the frustration and stress this has caused you- Please know that it was never in our intentions to put you in this position. After reviewing the order, I'm able...

to show that [redacted] was able to deliver it on Tuesday 12/19/17, which can be referenced under [redacted] Tracking [redacted] I am unsure as to why [redacted] took an extended time to deliver it, however I am under the impression that it may be due to a high influx of shipments coming in due to the holidays nearing closer. While we have no direct control over [redacted] and their operations, I do understand how this scenario has been stressful for you, and with that in mind I have processed a GameStop digital gift certificate valued at $25 for the inconvenience. This can be referenced under order [redacted], and you can expect this to arrive in your e-mail inbox within 48 hours. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,
[redacted]|Revdex.com Liaison| GameStop | Service Matters

Hi [redacted]I'm sorry that you feel this way. I assure you that the phone number that was provided on the ticket was completely different from the one you've provided within the complaint, which is likely due to clerical error. I have been attempting to escalate this to field leadership on multiple accounts but I have not been receiving any updates. While I don't have the complete tools that are necessary to perform a refund back to your original mode of payment, I'd be happy to issue a refund in either the form of a GameStop gift card or corporate check. Gift cards are typically sent to your e-mail address and arrive within 48 hours, while corporate checks are sent via postal mail and take 7-25 business days. Corporate checks can be cashed or deposited into a checking account. If either of these options work for you, I'd be happy to get it arranged in order to resolve the matter for you.Please let me know if this is something you would like so that I can continue to assist you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

[redacted]
*Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Thank you for your understanding. I have received a few calls but was unable to answer. I called back. Feel free to contact me at your leisure.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have forwarded this issue to the District Leader of this store.If you have additional questions, I am here for you. [redacted]...

[redacted]

Complaint: [redacted]
I am rejecting, in part, this response because:The business asked me to send more information, namely confirmation emails, but did not provide a way for me to send those emails to the business.  I have the confirmation emails they are seeking, and I agree with their plan to provide refunds based on those emails, but the matter isn't concluded until I send the emails to the business and they provide a refund.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. The card you purchased from one of our GameStop stores should not have been redeemed before you were able to redeem it yourself. These cards/codes are provided to us by the manufacturer...

and therefore would need to be troubleshooted by them. They will not be able to provide a refund but should be able to determine if the code was redeemed onto your account.Please reach out to Steam Support for further troubleshooting. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear **,On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have requested this gift card to be sent to you.  It should arrive within 3 to 5 business days.If you have additional questions, I am here for you. [redacted]...

[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly. If you have additional questions, I am here for...

you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would like to verify that the address it is being sent to is [redacted]. The other thing is that also in the call he had promised to replace the game last of us remastered for ps4. I would like to confirm that is also being sent.
Regards,
[redacted]