Gamestop, Inc.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  I have now cancelled your order per your request and issued a refund via digital GameStop gift card. If you would please allow 24 hours for this gift card to deliver via email, you should receive it shortly. We appreciate your patience and thank you for allowing us t6o resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12587592, and find that this resolution is satisfactory to me.
 Thank you for overseeing this case.  If possible, I would like to update it by stating that I am satisfied with the business's response to my problem. 
Regards,
[redacted]

Dear [redacted], On behalf of GameStop, we apologize for this poor experience in association with our company.   Upon investigation, the POP! figure in question was cancelled from your order. Thus, GameStop would not have collected funds for this portion of your order. Originally, your order...

came to $69.86 but finalized to $43.31 as not all the items shipped.   It is most unfortunate that the item became backordered so quickly. As you can tell, these POP! figures are extremely popular items and we try to fulfill requests for these items as much and as quickly as we can as the orders come in. Rest assured that you were not charged for an item that we were unable to ship out as we do not charge until the product is ready to ship out to you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that majority of your order returned to sender for an invalid address. ia refund has been issued to you for the items that were returned. The item...

Rocksmith 2014 Edition Remasterd tracking info shows delivered successfully. Please allow 7-10 business days for the refund to post properly in accordance with your financial institution. We thank you for bringing this to our attention and allowing us to resolve this for you.If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We would like to refund the missing points to this account and give you a new account that you can create with new information.  Please reply if you would like to receive a gift card...

to pay for a new account and your points will be added to this new account.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution has provided me with the funds that I requested. This process felt like pulling teeth, and for the size of the organization that you are, it's extremely mind-boggling that it takes this much time and effort to get a half-assed resolution, which  is preposterous. For as much money as your organization makes, I truly feel that they need to put it towards upgrading the technical support and customer service.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We had an issue processing this payment for this order which made us cancel this order.  All orders are subject to verification through our system and we will be unable to honor this...

order.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have stated that you have two accounts.  You can choose to have us merge these two accounts together where you would keep all the points associated with the accounts but you would use one log in.  I will need you to reply with the account you would like to keep and what emails you would like to use as a contact email on the account.Please note we are unable to change the usernames on these accounts and we cannot make these changes without your expressed permission to merge and change contact.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Complaint: 12526492
I am rejecting this response because:
Regards,
[redacted] Issue: The order has still yet to be shipped. I have had no communication and this experience has been not well. I would have went to Best Buy or Walmart had I new how I would never see a tracking number. You sold product you did not have IN HAND. Not Good!

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Thank you for letting me know that you have not been contacted yet. I have sent the District Leader and email directly about this. If you do not receive a call within three days please let me know and I will call them. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]Thank you for letting me know you did receive the console bundle. I was able to create a replacement order for [redacted] and upgraded the shipping to overnight. Your replacement order number will be [redacted]. Please allow one business day for processing and one business day for shipping. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear ** On behalf of GameStop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly. If you have additional questions, I am here for you....

[redacted]|Revdex.com Liaison| GameStop | Service Matters

Hello,The order number for the item that I didn't get is [redacted]Fallout 4 Vault Dweller's Surv , Fallout 4 Season Pass , Fallout 4 Pip-Boy Edition. Also, the receipt number for the store that was rude and couldn't locate the box for the game I brought among other things is in [redacted]. Store # [redacted]. Is there anyway you can find the original box for the sword art online vita game I brought and replace the item listed above that I never got? Please let me know if anymore information is needed from the receipt.Best,Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.
The delay of 4 months for the refund of my balance should be noted though (This was supposed to be settled in March) as well as the over 4 hours wasted on the phone. As a customer that has spent over $3,000 on their website alone, I am not 100% pleased considering those facts but it is what it is. 
Regards,
[redacted]

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I'm truly sorry for the trouble we've caused you and for our failure to get the package delivered to you properly. Please know that it was never in our intentions to cause such...

frustration or put you in this sort of position. I have processed a full refund of $154.47 back to your original of payment. Depending on your financial institution, it may take them anywhere between 3-10 business days to accept and post this balance. If it has been past the provided time frame and you still have not seen the refund post, please do not hesitate to reach back out to me so that I may continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that you should received the first issue for GameInformer as April, this issue should arrive no later than April 15.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Per our records you have recieved two refund in the amounts of $42.39 and $4.23 on September 3rd, 2016. These refunds were successfully sent to the updated payment method you provided....

The transaction reference number below are for your records. You may provide them to your financial institution for further investigation into your refund. [redacted] If you have additional questions, I am here for you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.If your system doesn't show any orders placed, then your system needs to be fixed. I went through the entire order process about 15 times with multiple payment methods, cleared my cache multiple time, logged in with multiple browsers, all with no success (I'm a web developer by trade, so I know many of the quirks that can cause eCommerce systems to get hung up).  After going through all of this headache, I finally went in store to place this order, which was not ideal, because I was hoping to use my PayPal account, but I was able to get the order placed. BUT, I was charged, yet again for the full price of one day shipping, because the in-store associate (who was very helpful and understanding), couldn't view my account history where I was offered free one day shipping for my troubles. To top things off, my shipment was delayed, despite the one day shipping request, but it appears I'm scheduled to FINALLY receive my purchase in the mail today.At this point I will consider this dispute resolved if the shipping costs for both of my orders can be refunded - a total of $23.13 by my calculations - as I'm tired of having to deal with it (I'm happy to provide my second order number via a secure channel if necessary).
Regards,
[redacted]