Gamestop, Inc.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that majority of your order returned to sender for an invalid address. ia refund has been issued to you for the items that were returned. The item...

Rocksmith 2014 Edition Remasterd tracking info shows delivered successfully. Please allow 7-10 business days for the refund to post properly in accordance with your financial institution. We thank you for bringing this to our attention and allowing us to resolve this for you.If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear **,On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have requested this gift card to be sent to you.  It should arrive within 3 to 5 business days.If you have additional questions, I am here for you. [redacted]...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for escalating this matter. 
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have recalled the package that was shipped to you.  I have also processed a refund for this order and it will reflect in your account within 3 to 5 days.If you have additional questions, I am here for you. [redacted]

Dear [redacted]Thank you for letting me know you did receive the console bundle. I was able to create a replacement order for [redacted] and upgraded the shipping to overnight. Your replacement order number will be [redacted]. Please allow one business day for processing and one business day for shipping. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  I have now cancelled your order per your request and issued a refund via digital GameStop gift card. If you would please allow 24 hours for this gift card to deliver via email, you should receive it shortly. We appreciate your patience and thank you for allowing us t6o resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly. If you have additional questions, I am here for...

you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. The card you purchased from one of our GameStop stores should not have been redeemed before you were able to redeem it yourself. These cards/codes are provided to us by the manufacturer...

and therefore would need to be troubleshooted by them. They will not be able to provide a refund but should be able to determine if the code was redeemed onto your account.Please reach out to Steam Support for further troubleshooting. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We would like to refund the missing points to this account and give you a new account that you can create with new information.  Please reply if you would like to receive a gift card...

to pay for a new account and your points will be added to this new account.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm so sorry for the frustration this has caused you. Please know that it was never in our intentions to put you in this sort of position. Our representatives were unable to provide as...

much information pertaining to this gift card because the billing information on the order did not entirely match with yours. Our guest's security is our top priority, and if information cannot be verified, we cannot release any details. After locating the gift card with the order number you've provided, I am able to show that the gift card was redeemed on 2/25/2017 at a store in Washington. It was used to purchase several iTunes Gift Cards, and it appears that there were multiple other gift cards redeemed on the transaction as well. I believe that your gift card was redeemed fraudulently. While GameStop is typically not responsible for any lost or stolen gift cards, I understand where you're coming from and can recognize our errors also. I have processed a replacement order of your gift card, under order #[redacted]5. This will be sent to your Gmail address, and you can expect to see it arrive within 48 Hours. I would like to advise that if it's been past the provided time frame, then to please let me know at your earliest convenience so that I may assist you further in ensuring this gift card is received.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12587592, and find that this resolution is satisfactory to me.
 Thank you for overseeing this case.  If possible, I would like to update it by stating that I am satisfied with the business's response to my problem. 
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoken with our Loss Prevention team about your disputed transaction.  We show that on May 20 you were charged for the order that you placed and on June 15 we were sent a disputed file stating you did not recognize the charge and called it fraud.  Our team provided evidence that we believed this was not a fraudulent charge the from the order information that we received.  June 24 your bank contacted us back with their investigation closed that this charge was not fraud.If you no longer wish to use this item we will send you a return label and give you a refund upon receipt of the item in our warehouse.  Please note that this is outiside of our policy, but we are willing to refund this as a one time exception.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution has provided me with the funds that I requested. This process felt like pulling teeth, and for the size of the organization that you are, it's extremely mind-boggling that it takes this much time and effort to get a half-assed resolution, which  is preposterous. For as much money as your organization makes, I truly feel that they need to put it towards upgrading the technical support and customer service.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would like to verify that the address it is being sent to is [redacted]. The other thing is that also in the call he had promised to replace the game last of us remastered for ps4. I would like to confirm that is also being sent.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have stated that you have two accounts.  You can choose to have us merge these two accounts together where you would keep all the points associated with the accounts but you would use one log in.  I will need you to reply with the account you would like to keep and what emails you would like to use as a contact email on the account.Please note we are unable to change the usernames on these accounts and we cannot make these changes without your expressed permission to merge and change contact.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.If your system doesn't show any orders placed, then your system needs to be fixed. I went through the entire order process about 15 times with multiple payment methods, cleared my cache multiple time, logged in with multiple browsers, all with no success (I'm a web developer by trade, so I know many of the quirks that can cause eCommerce systems to get hung up).  After going through all of this headache, I finally went in store to place this order, which was not ideal, because I was hoping to use my PayPal account, but I was able to get the order placed. BUT, I was charged, yet again for the full price of one day shipping, because the in-store associate (who was very helpful and understanding), couldn't view my account history where I was offered free one day shipping for my troubles. To top things off, my shipment was delayed, despite the one day shipping request, but it appears I'm scheduled to FINALLY receive my purchase in the mail today.At this point I will consider this dispute resolved if the shipping costs for both of my orders can be refunded - a total of $23.13 by my calculations - as I'm tired of having to deal with it (I'm happy to provide my second order number via a secure channel if necessary).
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We had an issue processing this payment for this order which made us cancel this order.  All orders are subject to verification through our system and we will be unable to honor this...

order.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Per our records you have recieved two refund in the amounts of $42.39 and $4.23 on September 3rd, 2016. These refunds were successfully sent to the updated payment method you provided....

The transaction reference number below are for your records. You may provide them to your financial institution for further investigation into your refund. [redacted] If you have additional questions, I am here for you.[redacted]