Gamestop, Inc.

[redacted]
*Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Thank you for your understanding. I have received a few calls but was unable to answer. I called back. Feel free to contact me at your leisure.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it appears your order was stuck in processing. We are pleased to see that the issue has already been resolved as the order shows delivered as of today 3/8/17 and...

a $40 discount was already provided for the trouble and the hassle you had to go through.We appreciate your patience and thank you for allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matter

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Thank you for letting me know that you have not been contacted yet. I have sent the District Leader and email directly about this. If you do not receive a call within three days please let me know and I will call them. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, your order was partially refunded as of 1/30/17 when you reached out to guest card and a corporate agent was able to process this credit. Please expect a $179.99 refund to...

post to you account within 7-10 business days in accordance with your financial institution. We thank you for your patience and appreciate you allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information so we may further assist you.Location of the Store:Date visited Store:Transaction Information:If you have additional questions, I am here for...

you. [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I sincerely apologize for the frustration this has caused you. Please know that it was never in our intentions to put you in this position. Due to the high volume of orders to be...

placed, there was a minor delay in orders being shipped. I do show that we were able to get your items shipped and delivered, however I understand that it was not on time with the shipping method you had selected. Because of that, I have processed a refund on your shipping ($13.49) back to your payment method. Depending on your financial institution, it can take them anywhere between 3-10 business days to accept and process this balance.  If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  A refund was issue for this order.  You can expect your refund to be reflected on your account in 3 to 5 business days in accordance with your Banking Institution.If you have...

additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoken to my District Leader about this issue and she tells me your issue was resolved today.If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, no records were located for a replacement gift card to be sent to you. This could be because perhaps the name recorded was misspelled or any other number of reasons....

Rest assured that I will be resolving this issue for you. I think I found the transaction where the two gift cards were purchased but for verification reasons I wont be able to provide a replacement via email. However, we can still help! If you would please go to your local GameStop store with I.D., the store associate can call their Store Dedicated hotline on your behalf and we can switch the gift cards over to a new card!For your convenience, your lost gift card number is [redacted] Please have that and your I.D. ready when you ahead to the store! we will be happy to help. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I have sent them the gift cards number they requested and wait for their investigation. 
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We apologize but no orders were found based on the information given. This can occur when the order process fails after PayPal approves the purchase.  At this time, we do...

not have any orders that would cause GameStop to hold onto your funds. Please contact PayPal to resolve any pending charges that you may see on your PayPal account. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  If this issue is related to the GameStop Credit Card you will need to contact the bank for this issue.  We do not regulate the fees or payments associated with the card.If you have...

additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have attempted to contact you via phone once again.  I have requested a Corp Check to be sent to your listed address.If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for any frustration this issue has caused. Please know that we take these matters very seriously, as guest security is our top priority.It sounds as though your account may...

have been compromised, such as someone gaining access to your e-mail address and obtaining information for your account. I was able to show that the representative you last spoke with did send up a form to conduct an investigation on this point redemption, and it appears that they also refunded the 15,000 points that were redeemed on there as well. The certificate is still in your active offers, and has not been used. It is possible that Gmail may have routed the e-mail with the certificate to your promotional or spam folder, or may have prevented it from coming through at all.  At this time, we recommend updating your password for both your PowerUp Rewards account, and for your e-mail address to make sure your information is more secure. If you have any further questions or concerns for me, please do not hesitate to let me know and I will be more than happy to assist you further.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  You have been issued a full refund for this order.  Please allow 3 to 5 business days for this refund to process fully and be reflected on your account.If you have additional questions,...

I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] I was able to look into your order and the tracking number, [redacted]. We are pleased to inform you that, finally, your package shows delivered as of this day! Your item was delivered in or at the mailbox at 12:11 pm on December 5, 2016 in [redacted]  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
[redacted]