Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for escalating this matter. 
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoken with our Loss Prevention team about your disputed transaction.  We show that on May 20 you were charged for the order that you placed and on June 15 we were sent a disputed file stating you did not recognize the charge and called it fraud.  Our team provided evidence that we believed this was not a fraudulent charge the from the order information that we received.  June 24 your bank contacted us back with their investigation closed that this charge was not fraud.If you no longer wish to use this item we will send you a return label and give you a refund upon receipt of the item in our warehouse.  Please note that this is outiside of our policy, but we are willing to refund this as a one time exception.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However I do not think the business has the appropriate card number in order to send the refund. Am I able to send it to the business? 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I have sent them the gift cards number they requested and wait for their investigation. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
The game did not work as guaranteed. 7 days is a ridiculously short and unfair period of time to guarantee a product that is non perishable. The manager of the store looked at the disk and could tell it didn't work. That is a fraudelent guarantee.I simply want a store credit for the amount I paid.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  This order was placed for an In Store Pick up, the only way to cancel an In Store Pick up order is to contact the store where the order was placed to.  I advise that you contact this...

store to have this order cancelled.  You will not be charged an restocking fee.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]   If you would not like to go to a local GameStop store to return the defective merchandise then we will set up a UPS return label for you to ship back the defective product. The reason for suggesting a local store would be because this option would be tremendously faster than the other option as we will need to wait until the product arrives in order to send a replacement for you.   We would very much like to assist in resolving this matter as quickly as possible. If you would please reply by rejecting this resolution to let us know which option you would like to go with, we will set it up quickly. Thank you for your continued patience. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They were able to find my Licenses.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was only sent the regular NBA 2k18 no vCard at all I received the Pokemon game as well I've been overcharged the inside label with the delivery states my total was like 71 dollars I gave pictures and all. The situation was very unacceptable because I emailed and called the time and effort I put into this purchase is unacceptable 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Although I'm not the original purchaser for the gift card, but I did purchased it through [redacted]. Here is the purchase confirmation email:Hi [redacted],Thanks for shopping with us today!Your confirmation number is #[redacted]Your order details are as follows:Merchant NameQTYFace ValueCard IDDiscount %SubtotalGameStop25$25.00696412.85%$544.70GameStop1$106.98709612.85%$93.23GameSt...⇄ /> The one with $180.06 is the gift card that was used by someone else. I have attached all Gamestop gift cards that I have purchased in that order. When you search for the card number or pin, you will find the gift card.  I have also attached the order confirmation from [redacted]. I used that gift card at Gamestop store in [redacted], where I live. The purchase is about $68, so there is around $112 left on that gift card. Earlier I called, I was told the gift card was used in somewhere Kansas. I have never been to there in my whole life. I guess that after I made the purchase at your store, the card number and pin were somehow leaked and used illegally.  
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. I was able to create a UPS return label and you should expect the email shortly.The return with be under tracking number [redacted]. If you would please ship this out at your...

earliest convenience.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

[redacted]Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Transaction Date:Transaction Information:Any information you can provide will help us resolve this issue.If you have additional questions,...

I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
The company claims the card was shipped but I have not recieved it over a month later. I request that they contact me directly to verify the information they need because I had done that with the representative I had spoke to in the first place. I am not satisfied in their response because no contact information was provided and I will not call their generic phone number again and wait an hour on hold as I have previously. Please have this business contact Mr directly. Thank you[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information so we may further assist you.Location of the Store:Date visited Store:Transaction Information:If you have additional questions, I am here for...

you. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have attempted to contact you via phone once again.  I have requested a Corp Check to be sent to your listed address.If you have additional questions, I am here for you. [redacted]

Complaint: [redacted]
I am rejecting this response because:I put a hold on the item on the GameStop site and went to the store to pick up the item, I did not actually purchase the item online. However I did speak with the GameStop manager, [redacted] in zephyrhills (where I live) in return he spoke with [redacted] the district manager in regards to the issue. She approved the return and I have received my money back.  I feel this is something the GameStop were I originally purchased the item (fowler ave, Tampa) could have done, but instead treated me like I was stupid.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoken to my District Leader about this issue and she tells me your issue was resolved today.If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have sent a replacement for this order.  Please allow 3 business days for this to arrive.  If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]