Gamestop, Inc.

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  According to our Return Policy our Manager offered the only solution to your issue with the game in question.Pre-owned Guarantee:This pre-owned product has been carefully tested, and is...

guaranteed to work. If you are not completely satisfied, simply return the product within 7 days for your money back or identical exchange within 30 days of purchase.If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  If this issue is related to the GameStop Credit Card you will need to contact the bank for this issue.  We do not regulate the fees or payments associated with the card.If you have...

additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have cancelled the remaining items on this order.  You will not be charged for the cancelled items.If you have additional questions, I am here for you. [redacted]...

[redacted] [redacted] [redacted]

Dear , On behalf of GameStop, we apologize for this poor experience in association with our company. According to our records, you had used multiple gift cards to fund your order as well as a credit card. We should be able to refund you the $14.11 to your credit card and send a digital gift...

card or a physical gift card for the remaining refund. Digital is e-mailed to you and takes up to 48 hours to arrive, while physical is mailed to you and can take 7-15 business days. Please let me know which option would work best for you, I will gladly set that up, and reply to you letting you know when to expect the refund. If you have additional questions, I am here for you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
Yes that is correct it is a play station 3.  I did order two of them for Christmas presents along with the 2 year warranty on both.  This game console was defective from day one.  When I called the numbercustomer service gave me for warranty, they told me they will not honor it my 2 year protection plan.  So therefore I have aconsole that does not work. [redacted]

Hi Leroy, If possible, you may want to consider visiting a store location to purchase the PlayStation Plus membership. Instead of reissuing a new coupon code, I have sent you a GameStop digital gift certificate valued at $20 so that you can still purchase the membership at the sale price. This can be used in store or online. You can expect for this to be e-mailed to you within 48 hours, however I would like to advise that if it's been past that time frame and you still haven't seen the gift card arrive then to please let me know at your earliest convenience so that I may continue assisting you.If you have additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  A refund was issue for this order.  You can expect your refund to be reflected on your account in 3 to 5 business days in accordance with your Banking Institution.If you have...

additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  You have been issued a full refund for this order.  Please allow 3 to 5 business days for this refund to process fully and be reflected on your account.If you have additional questions,...

I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, your order was partially refunded as of 1/30/17 when you reached out to guest card and a corporate agent was able to process this credit. Please expect a $179.99 refund to...

post to you account within 7-10 business days in accordance with your financial institution. We thank you for your patience and appreciate you allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted] I was able to look into your order and the tracking number, [redacted]. We are pleased to inform you that, finally, your package shows delivered as of this day! Your item was delivered in or at the mailbox at 12:11 pm on December 5, 2016 in [redacted]  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, no records were located for a replacement gift card to be sent to you. This could be because perhaps the name recorded was misspelled or any other number of reasons....

Rest assured that I will be resolving this issue for you. I think I found the transaction where the two gift cards were purchased but for verification reasons I wont be able to provide a replacement via email. However, we can still help! If you would please go to your local GameStop store with I.D., the store associate can call their Store Dedicated hotline on your behalf and we can switch the gift cards over to a new card!For your convenience, your lost gift card number is [redacted] Please have that and your I.D. ready when you ahead to the store! we will be happy to help. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I sincerely apologize for the frustration this has caused you. Please know that it was never in our intentions to put you in this position. Due to the high volume of orders to be...

placed, there was a minor delay in orders being shipped. I do show that we were able to get your items shipped and delivered, however I understand that it was not on time with the shipping method you had selected. Because of that, I have processed a refund on your shipping ($13.49) back to your payment method. Depending on your financial institution, it can take them anywhere between 3-10 business days to accept and process this balance.  If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for any frustration this issue has caused. Please know that we take these matters very seriously, as guest security is our top priority.It sounds as though your account may...

have been compromised, such as someone gaining access to your e-mail address and obtaining information for your account. I was able to show that the representative you last spoke with did send up a form to conduct an investigation on this point redemption, and it appears that they also refunded the 15,000 points that were redeemed on there as well. The certificate is still in your active offers, and has not been used. It is possible that Gmail may have routed the e-mail with the certificate to your promotional or spam folder, or may have prevented it from coming through at all.  At this time, we recommend updating your password for both your PowerUp Rewards account, and for your e-mail address to make sure your information is more secure. If you have any further questions or concerns for me, please do not hesitate to let me know and I will be more than happy to assist you further.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Please provide the following information in order to better assist you: Transaction Date: System Serial Number: Transaction Information: Store Location: If you have additional questions,...

I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We apologize but no orders were found based on the information given. This can occur when the order process fails after PayPal approves the purchase.  At this time, we do...

not have any orders that would cause GameStop to hold onto your funds. Please contact PayPal to resolve any pending charges that you may see on your PayPal account. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that you returned this item to the store on Sept 14 to the store where it was purchased.  If you have additional questions, I am here for you. [redacted] [redacted]...

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