Gamestop, Inc.

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for our failure to deliver your game to you, and for the lack of assistance you've received from us. After reviewing the order, I was able to see a request for...

replacement on The Legend of Zelda: Ocarina of Time for Nintendo 3DS. I have processed a replacement on this order under order #122141690. [redacted] Overnight delivery has been provided, and you can expect to see this arrive no later than Friday, 1/12/18. Tracking information will be sent to your e-mail once [redacted] picks the item up from our facility. I would like to advise that if it's been past the provided time frame and you still have not seen the package delivered, then to please let me know at your earliest convenience so that I may continue assisting you.If you have any other additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was only sent the regular NBA 2k18 no vCard at all I received the Pokemon game as well I've been overcharged the inside label with the delivery states my total was like 71 dollars I gave pictures and all. The situation was very unacceptable because I emailed and called the time and effort I put into this purchase is unacceptable 
Regards,
[redacted]

Dear , On behalf of GameStop, we apologize for this poor experience in association with our company. According to our records, you had used multiple gift cards to fund your order as well as a credit card. We should be able to refund you the $14.11 to your credit card and send a digital gift...

card or a physical gift card for the remaining refund. Digital is e-mailed to you and takes up to 48 hours to arrive, while physical is mailed to you and can take 7-15 business days. Please let me know which option would work best for you, I will gladly set that up, and reply to you letting you know when to expect the refund. If you have additional questions, I am here for you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have sent a replacement for this order.  Please allow 3 business days for this to arrive.  If you have additional questions, I am here for you. [redacted]

Dear [redacted],On behalf of GameStop, we apologize for this poor experience in association with our company.  According to our records, you were issued a virtual GameStop gift card in the amount of $63.89. You visited GameStop store #6002 on 01/27/2016 and cashed out the virtual gift card for...

the full amount of $63.89. Your corporate check request was cancelled as you received a cash refund in store. If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Please provide the following information in order to better assist you: Transaction Date: System Serial Number: Transaction Information: Store Location: If you have additional questions,...

I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]   If you would not like to go to a local GameStop store to return the defective merchandise then we will set up a UPS return label for you to ship back the defective product. The reason for suggesting a local store would be because this option would be tremendously faster than the other option as we will need to wait until the product arrives in order to send a replacement for you.   We would very much like to assist in resolving this matter as quickly as possible. If you would please reply by rejecting this resolution to let us know which option you would like to go with, we will set it up quickly. Thank you for your continued patience. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

[redacted]Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Transaction Date:Transaction Information:Any information you can provide will help us resolve this issue.If you have additional questions,...

I am here for you. [redacted]

Hi Leroy, If possible, you may want to consider visiting a store location to purchase the PlayStation Plus membership. Instead of reissuing a new coupon code, I have sent you a GameStop digital gift certificate valued at $20 so that you can still purchase the membership at the sale price. This can be used in store or online. You can expect for this to be e-mailed to you within 48 hours, however I would like to advise that if it's been past that time frame and you still haven't seen the gift card arrive then to please let me know at your earliest convenience so that I may continue assisting you.If you have additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  This order was placed for an In Store Pick up, the only way to cancel an In Store Pick up order is to contact the store where the order was placed to.  I advise that you contact this...

store to have this order cancelled.  You will not be charged an restocking fee.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have cancelled the remaining items on this order.  You will not be charged for the cancelled items.If you have additional questions, I am here for you. [redacted]...

[redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please accept the following $10 promotional code for a future purchase on GameStop.com:[redacted]Please note that the item(s) must be currently in stock and the total must be over the coupon value.  Some restrictions may apply.  Online coupon codes cannot be used for in-store pick-up orders.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  According to our Return Policy our Manager offered the only solution to your issue with the game in question.Pre-owned Guarantee:This pre-owned product has been carefully tested, and is...

guaranteed to work. If you are not completely satisfied, simply return the product within 7 days for your money back or identical exchange within 30 days of purchase.If you have additional questions, I am here for you. [redacted]

Dear [redacted]   On behalf of Gamestop, we apologize for this poor experience in association with our company.  We are unable to locate your order with the information you supplied. Is there a different phone number or email address that may be associated with your order? Thanks,...

 [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. I was able to create a UPS return label and you should expect the email shortly.The return with be under tracking number [redacted]. If you would please ship this out at your...

earliest convenience.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
The amount of lying that I was subjected to by Gamestop, and time spent on the phone with them would warrant that they compensate me appropriately. The fact that a supervisor fraudulently told me that an order I placed was never placed is beyond my scope of comprehension. The fact that the same supervisor walked me through reordering the game is plain fraud. The fact is that the pre-game codes never worked, and part of the cost of both games were the pre-game codes that didn't work also proves the sale of materials that are not usable. You should all feel ashamed of yourself. The poor business practice will ultimately haunt gamestop in the end, and I do know that. I am surprised that you as supervisors do not see the irony in your fraud and poor business practices.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
Yes that is correct it is a play station 3.  I did order two of them for Christmas presents along with the 2 year warranty on both.  This game console was defective from day one.  When I called the numbercustomer service gave me for warranty, they told me they will not honor it my 2 year protection plan.  So therefore I have aconsole that does not work. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
The game did not work as guaranteed. 7 days is a ridiculously short and unfair period of time to guarantee a product that is non perishable. The manager of the store looked at the disk and could tell it didn't work. That is a fraudelent guarantee.I simply want a store credit for the amount I paid.
Regards,
[redacted]