Gamestop, Inc.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was determined that the entire order was returned to sender. For this a refund was issued for the total amount as of today, 1/3/17. If you would please allow 7-10...

business days for the refund to post in accordance with your financial institution. We apologize for the delayed response. Due to the holiday season, we are experiencing a higher than normal amount of traffic for our call centers and our email queues. We thank you for allowing us to resolve this issue for you and appreciate your patience. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They were able to find my Licenses.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that you returned this item to the store on Sept 14 to the store where it was purchased.  If you have additional questions, I am here for you. [redacted] [redacted]...

[redacted] [redacted] [redacted]

Complaint: [redacted]
I am rejecting this response because:I put a hold on the item on the GameStop site and went to the store to pick up the item, I did not actually purchase the item online. However I did speak with the GameStop manager, [redacted] in zephyrhills (where I live) in return he spoke with [redacted] the district manager in regards to the issue. She approved the return and I have received my money back.  I feel this is something the GameStop were I originally purchased the item (fowler ave, Tampa) could have done, but instead treated me like I was stupid.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Although I'm not the original purchaser for the gift card, but I did purchased it through [redacted]. Here is the purchase confirmation email:Hi [redacted],Thanks for shopping with us today!Your confirmation number is #[redacted]Your order details are as follows:Merchant NameQTYFace ValueCard IDDiscount %SubtotalGameStop25$25.00696412.85%$544.70GameStop1$106.98709612.85%$93.23GameSt...⇄ /> The one with $180.06 is the gift card that was used by someone else. I have attached all Gamestop gift cards that I have purchased in that order. When you search for the card number or pin, you will find the gift card.  I have also attached the order confirmation from [redacted]. I used that gift card at Gamestop store in [redacted], where I live. The purchase is about $68, so there is around $112 left on that gift card. Earlier I called, I was told the gift card was used in somewhere Kansas. I have never been to there in my whole life. I guess that after I made the purchase at your store, the card number and pin were somehow leaked and used illegally.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
The company claims the card was shipped but I have not recieved it over a month later. I request that they contact me directly to verify the information they need because I had done that with the representative I had spoke to in the first place. I am not satisfied in their response because no contact information was provided and I will not call their generic phone number again and wait an hour on hold as I have previously. Please have this business contact Mr directly. Thank you[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, it was discovered that the game has delivered as of 12/15/16 via tracking number [redacted] If you would please check your mailbox for your package...

and let us know if it has arrived. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, I again apologize for this poor experience in association with our company.  I have requested a Corporate Check to be sent to your listed mailing address.  If you have additional questions, I am here for you. [redacted]

Dear Mr. [redacted]I sincerely apologize, however unfortunately at this time there is no option to remove or delete .Com accounts from our system. If you would like you can opt out of receiving communications here: [redacted]As a reminder, GameStop does not actively store personally identifying information on these accounts, unless you've saved your address or payment information on there yourself through account set up, which you are more than welcome to remove. We are unable to remove that data as we do not have any visibility to it as a means to remain PCI Compliant. The only information that is stored on these .Com accounts is order history, and the information that would have been associated with that order at that time. These cannot be removed because they act as receipts should you ever need to reference a past transaction. If you have any further questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I can refund you for this order, but the refund can only be done in the original payment method.  If you have additional questions, I am here for you. [redacted]...

[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We want to sincerely apologize for the issues you are experiencing with our company. Some of the issues you expressed would need to be addressed through our HR department and would be...

unable to resolve the issue through this manner. We have reviewed the situation regarding the online order that was placed and incorrectly sent, and it seems that the correct item was delivered after a replacement order was created. We understand the frustration you experienced when attempting to get it resolved and we hope this does not deter you from purchasing with us in the future. If you have any more concerns with the online order you placed please let us know and we will do our best to assist. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted]It appears that the agent had processed a return label to be sent to an alternate e-mail address. I have processed one to be sent to your provided e-mail address of [redacted]. You can expect to see this arrive within the next 48 hours, however if it's been past the provided time frame and you still have not seen it arrive, please do not hesitate to let me know so that I may continue assisting you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that this gift card was shipped on 10/27 as you state that you have not receive this gift card I sent a replacement gift card.  If you have additional questions, I am here for...

you. [redacted]

Dear [redacted]   Upon investigation, 20,000 points compensation was previously offered to you for you not receiving the coupon for the discount on the Kinect. Since you had not replied saying that you accept, no points were added to your account. The 20,000 points will provide you with enough points to redeem for a $20 off coupon which you can use on an Xbox 1 Kinect sensor.   If you were still interested in this offer please respond to let us know. If you have additional questions, I am here for you. [redacted]Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.In the state of New Jersey Each retail merchant must conspicuously post its refund policy on a sign at least at these locations:-->Attached to the item itself--> Affixed to each cash register or point of sale--> Clearly visible to the buyer from the cash register, or--> Posted at each store entrance used by the public. The retail merchant must state whether thebusiness issues refunds and under what conditionsa refund will be given, including:--> merchandise advertised as “sale”merchandise or “as is”--> merchandise for which there is no proofof purchase--> beyond a point in time--> in cash, or as credit or store credit only.Businesses with no posted refund policies shall beliable to the buyer, for up to 20 days from the dateof purchase, for a cash refund or a credit, at thebuyer’s option, provided the merchandise has notbeen used or damaged.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Unfortunately, I was unable to locate any online order with the phone number or the email provided. If you would please respond by rejecting this resolution I may be able to better assist...

you.Please provide the order confirmation email, possible alternate emails, and/or a possible alternate phone number.We appreciate your patience and look forward to resolving this issue for you. If you have additional questions, I am here for you. [redacted]Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, I was able to determine that your tracking information was never updated by the carrier. I will consider this order lost in transit. I have created a replacement...

order, [redacted] to be shipped to you on overnight shipping. If you would please allow one business day for processing and one business day for shipping, you should be able to receive your order very shortly.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Please provide the following information: Transaction Date: System Serial Number: Transaction Information: Store Location: If you have additional questions, I am here for you. [redacted]...

*|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because: the CODE does not WORK - I get this error code: 009-1214 The activation code you entered could not be recognized.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Please pass on my thanks to [redacted] for being the singular voice of reason at Gamestop, and thank you to [redacted] of the Revdex.com for her prompt handling of this complaint. One note - I am actually going to be out of the country from tomorrow until January 6, so may not be on hand to accept or confirm delivery. 
Thank you again,
Regards,
[redacted]