Gamestop, Inc.

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for our failure to deliver your game to you, and for the lack of assistance you've received from us. After reviewing the order, I was able to see a request for...

replacement on The Legend of Zelda: Ocarina of Time for Nintendo 3DS. I have processed a replacement on this order under order #122141690. [redacted] Overnight delivery has been provided, and you can expect to see this arrive no later than Friday, 1/12/18. Tracking information will be sent to your e-mail once [redacted] picks the item up from our facility. I would like to advise that if it's been past the provided time frame and you still have not seen the package delivered, then to please let me know at your earliest convenience so that I may continue assisting you.If you have any other additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please accept the following $10 promotional code for a future purchase on GameStop.com:[redacted]Please note that the item(s) must be currently in stock and the total must be over the coupon value.  Some restrictions may apply.  Online coupon codes cannot be used for in-store pick-up orders.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of GameStop, we apologize for this poor experience in association with our company.  According to our records, you were issued a virtual GameStop gift card in the amount of $63.89. You visited GameStop store #6002 on 01/27/2016 and cashed out the virtual gift card for...

the full amount of $63.89. Your corporate check request was cancelled as you received a cash refund in store. If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was determined that the entire order was returned to sender. For this a refund was issued for the total amount as of today, 1/3/17. If you would please allow 7-10...

business days for the refund to post in accordance with your financial institution. We apologize for the delayed response. Due to the holiday season, we are experiencing a higher than normal amount of traffic for our call centers and our email queues. We thank you for allowing us to resolve this issue for you and appreciate your patience. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
The amount of lying that I was subjected to by Gamestop, and time spent on the phone with them would warrant that they compensate me appropriately. The fact that a supervisor fraudulently told me that an order I placed was never placed is beyond my scope of comprehension. The fact that the same supervisor walked me through reordering the game is plain fraud. The fact is that the pre-game codes never worked, and part of the cost of both games were the pre-game codes that didn't work also proves the sale of materials that are not usable. You should all feel ashamed of yourself. The poor business practice will ultimately haunt gamestop in the end, and I do know that. I am surprised that you as supervisors do not see the irony in your fraud and poor business practices.

Dear [redacted]   On behalf of Gamestop, we apologize for this poor experience in association with our company.  We are unable to locate your order with the information you supplied. Is there a different phone number or email address that may be associated with your order? Thanks,...

 [redacted]

Dear [redacted],On behalf of Gamestop, I again apologize for this poor experience in association with our company.  I have requested a Corporate Check to be sent to your listed mailing address.  If you have additional questions, I am here for you. [redacted]

Dear [redacted]   Upon investigation, 20,000 points compensation was previously offered to you for you not receiving the coupon for the discount on the Kinect. Since you had not replied saying that you accept, no points were added to your account. The 20,000 points will provide you with enough points to redeem for a $20 off coupon which you can use on an Xbox 1 Kinect sensor.   If you were still interested in this offer please respond to let us know. If you have additional questions, I am here for you. [redacted]Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Shiloh,The card number that I currently have is [redacted]. This is the 3rd time in the past 4 months that I have had an issue with the card and my money not showing up on it. Like I said previously, I have been a loyal customer going back to when EB Games purchased Funco Land, and this is the vexing situation! Its extremely frustrating as I have traded in several games and systems, which i'm sure you were able to make money off of, yet I don't have access to the money that was put into my account. These types of experiences severely damage your image as an organization, and provide a subpar customer experience. This experienced has made me contemplate going to other outlets in order to purchase games and electronics moving forward.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We want to sincerely apologize for the issues you are experiencing with our company. Some of the issues you expressed would need to be addressed through our HR department and would be...

unable to resolve the issue through this manner. We have reviewed the situation regarding the online order that was placed and incorrectly sent, and it seems that the correct item was delivered after a replacement order was created. We understand the frustration you experienced when attempting to get it resolved and we hope this does not deter you from purchasing with us in the future. If you have any more concerns with the online order you placed please let us know and we will do our best to assist. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, the order could not be delivered as addressed and therefore was returned to sender. We would like to get your replacement sent out to you as quickly as possible.The...

address you entered for your order is as follows:[redacted]
[redacted]If you would please respond with a valid address by rejecting this resolution we will be able to correct this issue.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, it was determined that your order was canceled due to payment failure. We attempted to collect a payment but the provider, PaPal, denied our request. Online orders...

will auto cancel if payment cannot be settled within one week or five business days. You should have received an email stating there was a payment failure on your order. These are auto-generated in order to keep you updated about the order. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted]Our promotions are intended for one-time use per guest, and by that it means that we do not condone trading in product, then returning it for store credit only to re-process the trade to get the promotion twice. However, upon checking the fine print on our promotions we were able to show that it does not state "Limited One-Time Offer", so thank you for bringing that to our attention, we will look into getting that corrected. In regards to previous account history, the suspension was originally placed due to trading in multiple copies of the same product with no record of purchases for those items being found, which reflects a pattern of fraud, and for misuse of the point and certificate system. The suspension had been lifted as a means to give you another opportunity however that was recently revoked. As I mentioned beforehand, an agreement to abide by our trade terms & conditions was made by signing for your trade transactions, but because there was a violation of those terms on multiple occasions, the decision has been made to suspend trades indefinitely both on a regional and corporate level. Going forward, GameStop will not be able to lift this suspension and we will not be able to re-instate the account or issue a new one. This trade suspension does not prevent you from making purchases or returns at our retail locations or through [redacted] if within return policy. With this in mind, we will not be able to fulfill the desired settlement you have requested. If you have any additional questions, please do not hesitate to let me know. Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Please provide the following information: Transaction Date: System Serial Number: Transaction Information: Store Location: If you have additional questions, I am here for you. [redacted]...

*|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that this gift card was shipped on 10/27 as you state that you have not receive this gift card I sent a replacement gift card.  If you have additional questions, I am here for...

you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Please pass on my thanks to [redacted] for being the singular voice of reason at Gamestop, and thank you to [redacted] of the Revdex.com for her prompt handling of this complaint. One note - I am actually going to be out of the country from tomorrow until January 6, so may not be on hand to accept or confirm delivery. 
Thank you again,
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: i have spoke with the store they did nothing wrong, it was GameStop corporate that made the mistake at launch and who should make good on the mistake.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.In the state of New Jersey Each retail merchant must conspicuously post its refund policy on a sign at least at these locations:-->Attached to the item itself--> Affixed to each cash register or point of sale--> Clearly visible to the buyer from the cash register, or--> Posted at each store entrance used by the public. The retail merchant must state whether thebusiness issues refunds and under what conditionsa refund will be given, including:--> merchandise advertised as “sale”merchandise or “as is”--> merchandise for which there is no proofof purchase--> beyond a point in time--> in cash, or as credit or store credit only.Businesses with no posted refund policies shall beliable to the buyer, for up to 20 days from the dateof purchase, for a cash refund or a credit, at thebuyer’s option, provided the merchandise has notbeen used or damaged.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  This district manager is working to solve your issue and find the game you requested.  If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I still have 3 charges made incorrectly to my VISA (chase) I paid for the product with  a gift card (cash) and need to be re reimbursed for that money, it was an unauthorized charge. $50 dollars for the damage you have caused is just as disrespectful as going through the whole process explained previously.
Regards,
[redacted]