Gamestop, Inc.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, it was determined that your order was canceled due to payment failure. We attempted to collect a payment but the provider, PaPal, denied our request. Online orders...

will auto cancel if payment cannot be settled within one week or five business days. You should have received an email stating there was a payment failure on your order. These are auto-generated in order to keep you updated about the order. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have stated we are unable to remove the cost of shipping for an order; all orders placed on the GameStop online store are subject to shipping costs.  The coupon is for use for a future purchase from GameStop.com.  If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Complaint: [redacted]
I am rejecting this response because: one there was no card given to me so there is no need to discuss why funds werent on the card, the card never came to begin with.  Yes I did get my money back from pay pal but the bottom line is your company was negligent with the handling of the orders.  Everything is about making that initial money but you could care less about customers at the end of the day
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.In response to GameStop whether or not I have received the magazines yet, no I have not.I have still only received the initial 3 as mentioned in my last message. If there were indeed 3 total packages sent to me, I have only received one.The package I received contained the following 3 magazine issues:Issue 265 (May 2015)Issue 269 (September 2015)Issue 271 (November 2015)I received these in the mail in 1 package Tuesday February 16, 2016.  By your claims, I should have received an additional 2 packages containing an additional total between the two of them 5 more magazines. I have not received these. It seems strange to me that I would receive 1 package and now nothing further now 3 days later.I ask again for further verification of these packages with their USPS tracking numbers etc to prove they were in fact sent to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.                                                                                                               Thank you.   My phone number is [redacted]. If I do not answer, please a message with your number and name and I will call you back
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have found the 3 gift cards for these cancelled orders.  Which Email would you like these cards sent to?  One of these gift cards was sent to your [redacted].  Did you receive either of these cards?If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Shiloh,The card number that I currently have is [redacted]. This is the 3rd time in the past 4 months that I have had an issue with the card and my money not showing up on it. Like I said previously, I have been a loyal customer going back to when EB Games purchased Funco Land, and this is the vexing situation! Its extremely frustrating as I have traded in several games and systems, which i'm sure you were able to make money off of, yet I don't have access to the money that was put into my account. These types of experiences severely damage your image as an organization, and provide a subpar customer experience. This experienced has made me contemplate going to other outlets in order to purchase games and electronics moving forward.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoken with one of my team members who spoke to you on December 23.  We believe your issue is now resolved.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Good morning[redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for the lack of assistance you've received regarding this matter and for all of the frustration it has caused you. After researching this further, I was able to...

locate the e-mails you were sending along with all order numbers you were needing to make returns on: [redacted] - Nintendo 3DS XL System (Pikachu Yellow and Hyrule Gold Editions) [redacted] - Nintendo NEW 3DS XL System (Galaxy and Pokemon Solgaleo Lunala Black Editions) [redacted] 9 copies of Pokemon Blue Version[redacted] * copies of Pokemon Blue Version & 9 copies of Pokemon Gold Version
[redacted] * copies of Pokemon Blue Version Since some of the items on these orders contain Lithium Ion Batteries, returning them back to the warehouse might take a few extra steps, but it can definitely be done! Typically, our guests can mail them back to the warehouse and GameStop refunds their return package shipping costs. In some circumstances, we are able to mail our guest a Lithium ion Shipping Label however the process can take upwards to 15 business days. For all non-lithium ion battery items, I can e-mail you a UPS Return Label which will be no additional cost to you. Let me know which method you would prefer in terms of the 3DS Systems you're looking to return, and I'll be more than happy to assist you in getting the return processed arranged.If you have any additional questions or concern, please feel free to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I'm truly sorry that you've had to experience this a second time now. I have gone ahead and processed an additional courtesy and have refunded the 40,000 Rewards Points back to...

your account. I would like to advise updating your password for your PowerUp Rewards account once more, and the password to your Gmail account as well. Should this occur once more in the future, we would recommend visiting a store to register for a new account and points would be transferred over to that one.While there are security features such as 2-Step Verification and Preferred Device, the risk of account information being compromised still exists, and that applies for all accounts an individual may have, and not just PowerUp Rewards. Unfortunately at this time GameStop does not have any visibility of to see which device was used to redeem these certificates, or how the account was accessed. In the event that these instances occur, representatives will escalate the information up to the appropriate teams for further investigation to determine certain fraud patterns and also look at ways that account security can be enhanced. I hope that this was helpful. If you ever have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Here are the serial numbers for the PC Download games that you are missing.Product: Crysis   Serial Number: [redacted]    Product: LIMBO ...

  Serial Number: [redacted]  If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I am working with PayPal currently to have the funds refunded to your account.  If for some reason PayPal cannot be refuned would you like a Coporate Check or a Gift Card as a refund?If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  This district manager is working to solve your issue and find the game you requested.  If you have additional questions, I am here for you. [redacted]

Dear [redacted]We are limited to the amount of products we can provide to guests as we are at the mercy of the manufacturer. It is most unfortunate that your order shipped so late, the reason this happened is because we were simply waiting for the manufacturer to ship us more of this product. Due to the high demand and the low inventory available to us, this caused a shipping delay. We will not be able to compensate you for the difference that you had paid at a different retailer. However, should you require a refund for your order we would gladly process a UPS return label for you. At that time you may ship us back the controller and we will issue a full refund once they arrive.   If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
The problem is I have already called for the 2 year protection plan like they told me....The girl in that department (Jordan)  was nastyand told me they would not honor the 2 year protection plan that I bought when I bought the PS2.  This is where the problem stemsthey are not honoring this 2 year plan that I had purchased, and every time I try to explain that,  the customer service will come backwith that same response.  I have been doing this since my first e-mail to them.  This is how they put me off. [redacted]

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I sincerely for the delay in getting this issue resolved, and I greatly appreciate all of your patience. I have processed a replacement gift card to be sent to your e-mail for the refund...

amount of $89.37. This digital gift card has been processed under order #[redacted] An order confirmation has been sent, and you should expect to see this gift card arrive within 48 Hours. This gift card can be redeemed either in-store or online. If it has been past the provided time frame and you have not seen the gift card arrive, please do not hesitate to reach back out to me so that I can assist you further and ensure that you receive your refund. I hope that this was helpful, and if you have any additional questions or concerns please feel free to let me know.Best Regards,[redacted].|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have looked at your account and show that we shipped your card replacement on October 2.  Have you still not received this card?  Can you please verify the mailing address for...

this card?If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Complaint[redacted]
I am rejecting this response because:Our credit card and GameStop gift card have been fully refunded. However, the game we wish to buy, Call of Duty: Black Ops II for PC, is no longer $29.99, but $59.99. We still wish to purchase this game for $29.99, will GameStop afford us that opportunity? That is what it cost when we first tried to purchase it for download. Thank you for your consideration. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Please explain to me what you mean by send me a gift card to purchase a new account?This is the solution I'd see most fit; I keep my account and everything in it, you make sure you keep your employees from editing customer information because it seems to me that someone on your end was able to edit the information but not able to change my email and password therefore not being able to take over my whole account. What I believe though is that I lost a significant amount of rewards points and that someone from your employ used those points to send themselves a reward or give themselves a reward in the store with my prior points. I'd like those points replaced and if you'd like to send a gift card to cover that as well as to show your apology that I was put through this situation and for damages that may have occurred because of it, then that would probably satisfy this complaint.
Regards,
[redacted]