Gamestop, Inc.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    Upon investigation, the Nintendo Switch console was cancelled from the order due to too many payment failures. We were not able to collect funds for the Switch as the financial...

institution declined payment. Not to worry as the billing guest will not have been charged for that at all. Should you still be interested in ordering the Switch console then we would like to encourage you to place a new order from our website when the Switch becomes available to order by itself.   If the console is not available to purchase alone, please call our guest care hotline as to place an order for the console by itself. Please be advised that we will not accept a credit card payment method unless you are the card holder and your name appears on the card. We thank you for your patience. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Hi, I'm sorry, but I still find this to be ridiculous and very unprofessional from a company. I know it's not your fault as an employee, but just from the standpoint of a consumer, I feel like I've been stolen from. Can you please e-mail me at [redacted] That's the e-mail address that I used under my account as well. The only games off the top of my head that I've purchased are: Age of Empires 3 Complete Collection, Arma 2, CounterStrike, and more. I figured everything would have been safe since I was purchasing through a reputable company, but go figure.

Dear [redacted], On behalf of GameStop, we apologize for this poor experience in association with our company.   A recall was successfully submitted with UPS and you should be receiving your refund shortly for the full amount. Please allow 7-10 business days for the refund to post in...

accordance with your financial institution. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because: one there was no card given to me so there is no need to discuss why funds werent on the card, the card never came to begin with.  Yes I did get my money back from pay pal but the bottom line is your company was negligent with the handling of the orders.  Everything is about making that initial money but you could care less about customers at the end of the day
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I can refund you for this order, but the refund can only be done in the original payment method.  If you have additional questions, I am here for you. [redacted]...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Please explain to me what you mean by send me a gift card to purchase a new account?This is the solution I'd see most fit; I keep my account and everything in it, you make sure you keep your employees from editing customer information because it seems to me that someone on your end was able to edit the information but not able to change my email and password therefore not being able to take over my whole account. What I believe though is that I lost a significant amount of rewards points and that someone from your employ used those points to send themselves a reward or give themselves a reward in the store with my prior points. I'd like those points replaced and if you'd like to send a gift card to cover that as well as to show your apology that I was put through this situation and for damages that may have occurred because of it, then that would probably satisfy this complaint.
Regards,
[redacted]

Dear Mr. [redacted]I sincerely apologize, however unfortunately at this time there is no option to remove or delete .Com accounts from our system. If you would like you can opt out of receiving communications here: [redacted]As a reminder, GameStop does not actively store personally identifying information on these accounts, unless you've saved your address or payment information on there yourself through account set up, which you are more than welcome to remove. We are unable to remove that data as we do not have any visibility to it as a means to remain PCI Compliant. The only information that is stored on these .Com accounts is order history, and the information that would have been associated with that order at that time. These cannot be removed because they act as receipts should you ever need to reference a past transaction. If you have any further questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted] I just now left a message for Shilo whom I spoke with last week
 I spoke with the district manager and he stated he was sendin something but as of this am I have received nothing from GameStop... I left my number and asked for a call back, I did not save the local gentlemens number

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have found the 3 gift cards for these cancelled orders.  Which Email would you like these cards sent to?  One of these gift cards was sent to your [redacted].  Did you receive either of these cards?If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
The problem is I have already called for the 2 year protection plan like they told me....The girl in that department (Jordan)  was nastyand told me they would not honor the 2 year protection plan that I bought when I bought the PS2.  This is where the problem stemsthey are not honoring this 2 year plan that I had purchased, and every time I try to explain that,  the customer service will come backwith that same response.  I have been doing this since my first e-mail to them.  This is how they put me off. [redacted]

Dear [redacted]We are limited to the amount of products we can provide to guests as we are at the mercy of the manufacturer. It is most unfortunate that your order shipped so late, the reason this happened is because we were simply waiting for the manufacturer to ship us more of this product. Due to the high demand and the low inventory available to us, this caused a shipping delay. We will not be able to compensate you for the difference that you had paid at a different retailer. However, should you require a refund for your order we would gladly process a UPS return label for you. At that time you may ship us back the controller and we will issue a full refund once they arrive.   If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.                                                                                                               Thank you.   My phone number is [redacted]. If I do not answer, please a message with your number and name and I will call you back
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district leader of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for you. [redacted]

Complaint: [redacted]
I am rejecting this response because: the CODE does not WORK - I get this error code: 009-1214 The activation code you entered could not be recognized.
Regards,
[redacted]

Good afternoon, [redacted]It appears that the agent had processed a return label to be sent to an alternate e-mail address. I have processed one to be sent to your provided e-mail address of [redacted]. You can expect to see this arrive within the next 48 hours, however if it's been past the provided time frame and you still have not seen it arrive, please do not hesitate to let me know so that I may continue assisting you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:While a appreciate the kind words I still have yet to receive anything. The order was cancelled and I have re-ordered again (Order #[redacted]) and as of right now it's been almost 4 hours and I still haven't received anything. I've attached a copy of the gift card in case there are problems. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have stated we are unable to remove the cost of shipping for an order; all orders placed on the GameStop online store are subject to shipping costs.  The coupon is for use for a future purchase from GameStop.com.  If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. They asked what would be the best time to contact me regarding the resolution.  I work until 4 pm EST so any time after 4:15 pm EST Monday thru Thursday would be fine.  Any time Friday thru Sunday. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Item is still not available as of 08/27. At time of initial complaint GameStop had an acceptable replacement option available but were unwilling to do so. I will keep complaint open until GameStop can fulfill the order. 
Regards,
[redacted]