Gamestop, Inc.

Good morning, [redacted]Our promotions are intended for one-time use per guest, and by that it means that we do not condone trading in product, then returning it for store credit only to re-process the trade to get the promotion twice. However, upon checking the fine print on our promotions we were able to show that it does not state "Limited One-Time Offer", so thank you for bringing that to our attention, we will look into getting that corrected. In regards to previous account history, the suspension was originally placed due to trading in multiple copies of the same product with no record of purchases for those items being found, which reflects a pattern of fraud, and for misuse of the point and certificate system. The suspension had been lifted as a means to give you another opportunity however that was recently revoked. As I mentioned beforehand, an agreement to abide by our trade terms & conditions was made by signing for your trade transactions, but because there was a violation of those terms on multiple occasions, the decision has been made to suspend trades indefinitely both on a regional and corporate level. Going forward, GameStop will not be able to lift this suspension and we will not be able to re-instate the account or issue a new one. This trade suspension does not prevent you from making purchases or returns at our retail locations or through [redacted] if within return policy. With this in mind, we will not be able to fulfill the desired settlement you have requested. If you have any additional questions, please do not hesitate to let me know. Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Item is still not available as of 08/27. At time of initial complaint GameStop had an acceptable replacement option available but were unwilling to do so. I will keep complaint open until GameStop can fulfill the order. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  In order for us to refund this order sooner you will need to go to a GameStop store.  I can have the funds transferred to a gift card in store so that you can receive your refund quicker.  When you arrive in the store please have them call the dedicated hotline for stores, they can ask for me.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, the order could not be delivered as addressed and therefore was returned to sender. We would like to get your replacement sent out to you as quickly as possible.The...

address you entered for your order is as follows:[redacted]
[redacted]If you would please respond with a valid address by rejecting this resolution we will be able to correct this issue.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Store #[redacted]. Transaction date:9/15/2016 register# unknown.  amount disputed:$ 116.84.  pin used: yes. Last 4 digits of card:[redacted]
Regards,
[redacted]

Dear [redacted], On behalf of GameStop, we apologize for this poor experience in association with our company.   A recall was successfully submitted with UPS and you should be receiving your refund shortly for the full amount. Please allow 7-10 business days for the refund to post in...

accordance with your financial institution. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted] I just now left a message for Shilo whom I spoke with last week
 I spoke with the district manager and he stated he was sendin something but as of this am I have received nothing from GameStop... I left my number and asked for a call back, I did not save the local gentlemens number

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
thank you for fixing this. I just wish I had gotten a response on twitter,facebook,or the number of emails I had sent.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. They asked what would be the best time to contact me regarding the resolution.  I work until 4 pm EST so any time after 4:15 pm EST Monday thru Thursday would be fine.  Any time Friday thru Sunday. 
Regards,
[redacted]

Dear [redacted], I am sorry that you feel that way. Please let us know if you should need anything else. If you have additional questions, I am here for you. [redacted] [redacted] [redacted]

Complaint: [redacted]
I am rejecting this response because:While a appreciate the kind words I still have yet to receive anything. The order was cancelled and I have re-ordered again (Order #[redacted]) and as of right now it's been almost 4 hours and I still haven't received anything. I've attached a copy of the gift card in case there are problems. 
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  In order for us to resolve this issue for you we will need this information provided. Please provide the following information:Order Number:If you have additional questions, I am here...

for you. [redacted] [redacted] [redacted] [redacted]

Hi, I'm sorry, but I still find this to be ridiculous and very unprofessional from a company. I know it's not your fault as an employee, but just from the standpoint of a consumer, I feel like I've been stolen from. Can you please e-mail me at [redacted] That's the e-mail address that I used under my account as well. The only games off the top of my head that I've purchased are: Age of Empires 3 Complete Collection, Arma 2, CounterStrike, and more. I figured everything would have been safe since I was purchasing through a reputable company, but go figure.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    Upon investigation, the Nintendo Switch console was cancelled from the order due to too many payment failures. We were not able to collect funds for the Switch as the financial...

institution declined payment. Not to worry as the billing guest will not have been charged for that at all. Should you still be interested in ordering the Switch console then we would like to encourage you to place a new order from our website when the Switch becomes available to order by itself.   If the console is not available to purchase alone, please call our guest care hotline as to place an order for the console by itself. Please be advised that we will not accept a credit card payment method unless you are the card holder and your name appears on the card. We thank you for your patience. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I still have 3 charges made incorrectly to my VISA (chase) I paid for the product with  a gift card (cash) and need to be re reimbursed for that money, it was an unauthorized charge. $50 dollars for the damage you have caused is just as disrespectful as going through the whole process explained previously.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: i have spoke with the store they did nothing wrong, it was GameStop corporate that made the mistake at launch and who should make good on the mistake.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district leader of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that your replacement order was delivered on 12/28/16 via UPS tracking number [redacted]We thank you for allowing us the time to process...

your replacement. For your trouble, I have issued a $15 refund to be created back to your original form of payment. Please allow 7-10 business days for the refund to post in accordance with your financial institution.  If you have additional questions, I am here for you.[redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I would like to urge Gamestop to to review it's customer service practices and try to make it easier to resolve problems without having to involve the Revdex.com for a proper resolution.
Regards,
[redacted]