Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
thank you for fixing this. I just wish I had gotten a response on twitter,facebook,or the number of emails I had sent.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoken with one of my team members who spoke to you on December 23.  We believe your issue is now resolved.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Unfortunately, I was unable to locate any online order with the phone number or the email provided. If you would please respond by rejecting this resolution I may be able to better assist...

you.Please provide the order confirmation email, possible alternate emails, and/or a possible alternate phone number.We appreciate your patience and look forward to resolving this issue for you. If you have additional questions, I am here for you. [redacted]Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I sincerely for the delay in getting this issue resolved, and I greatly appreciate all of your patience. I have processed a replacement gift card to be sent to your e-mail for the refund...

amount of $89.37. This digital gift card has been processed under order #[redacted] An order confirmation has been sent, and you should expect to see this gift card arrive within 48 Hours. This gift card can be redeemed either in-store or online. If it has been past the provided time frame and you have not seen the gift card arrive, please do not hesitate to reach back out to me so that I can assist you further and ensure that you receive your refund. I hope that this was helpful, and if you have any additional questions or concerns please feel free to let me know.Best Regards,[redacted].|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  In order for us to resolve this issue for you we will need this information provided. Please provide the following information:Order Number:If you have additional questions, I am here...

for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that your replacement order was delivered on 12/28/16 via UPS tracking number [redacted]We thank you for allowing us the time to process...

your replacement. For your trouble, I have issued a $15 refund to be created back to your original form of payment. Please allow 7-10 business days for the refund to post in accordance with your financial institution.  If you have additional questions, I am here for you.[redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted], I am sorry that you feel that way. Please let us know if you should need anything else. If you have additional questions, I am here for you. [redacted] [redacted] [redacted]

Good morning[redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for the lack of assistance you've received regarding this matter and for all of the frustration it has caused you. After researching this further, I was able to...

locate the e-mails you were sending along with all order numbers you were needing to make returns on: [redacted] - Nintendo 3DS XL System (Pikachu Yellow and Hyrule Gold Editions) [redacted] - Nintendo NEW 3DS XL System (Galaxy and Pokemon Solgaleo Lunala Black Editions) [redacted] 9 copies of Pokemon Blue Version[redacted] * copies of Pokemon Blue Version & 9 copies of Pokemon Gold Version
[redacted] * copies of Pokemon Blue Version Since some of the items on these orders contain Lithium Ion Batteries, returning them back to the warehouse might take a few extra steps, but it can definitely be done! Typically, our guests can mail them back to the warehouse and GameStop refunds their return package shipping costs. In some circumstances, we are able to mail our guest a Lithium ion Shipping Label however the process can take upwards to 15 business days. For all non-lithium ion battery items, I can e-mail you a UPS Return Label which will be no additional cost to you. Let me know which method you would prefer in terms of the 3DS Systems you're looking to return, and I'll be more than happy to assist you in getting the return processed arranged.If you have any additional questions or concern, please feel free to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, it was discovered that the game has delivered as of 12/15/16 via tracking number [redacted] If you would please check your mailbox for your package...

and let us know if it has arrived. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Store #[redacted]. Transaction date:9/15/2016 register# unknown.  amount disputed:$ 116.84.  pin used: yes. Last 4 digits of card:[redacted]
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Here are the serial numbers for the PC Download games that you are missing.Product: Crysis   Serial Number: [redacted]    Product: LIMBO ...

  Serial Number: [redacted]  If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I'm truly sorry that you've had to experience this a second time now. I have gone ahead and processed an additional courtesy and have refunded the 40,000 Rewards Points back to...

your account. I would like to advise updating your password for your PowerUp Rewards account once more, and the password to your Gmail account as well. Should this occur once more in the future, we would recommend visiting a store to register for a new account and points would be transferred over to that one.While there are security features such as 2-Step Verification and Preferred Device, the risk of account information being compromised still exists, and that applies for all accounts an individual may have, and not just PowerUp Rewards. Unfortunately at this time GameStop does not have any visibility of to see which device was used to redeem these certificates, or how the account was accessed. In the event that these instances occur, representatives will escalate the information up to the appropriate teams for further investigation to determine certain fraud patterns and also look at ways that account security can be enhanced. I hope that this was helpful. If you ever have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have looked at your account and show that we shipped your card replacement on October 2.  Have you still not received this card?  Can you please verify the mailing address for...

this card?If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I am working with PayPal currently to have the funds refunded to your account.  If for some reason PayPal cannot be refuned would you like a Coporate Check or a Gift Card as a refund?If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  In order for us to refund this order sooner you will need to go to a GameStop store.  I can have the funds transferred to a gift card in store so that you can receive your refund quicker.  When you arrive in the store please have them call the dedicated hotline for stores, they can ask for me.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.In response to GameStop whether or not I have received the magazines yet, no I have not.I have still only received the initial 3 as mentioned in my last message. If there were indeed 3 total packages sent to me, I have only received one.The package I received contained the following 3 magazine issues:Issue 265 (May 2015)Issue 269 (September 2015)Issue 271 (November 2015)I received these in the mail in 1 package Tuesday February 16, 2016.  By your claims, I should have received an additional 2 packages containing an additional total between the two of them 5 more magazines. I have not received these. It seems strange to me that I would receive 1 package and now nothing further now 3 days later.I ask again for further verification of these packages with their USPS tracking numbers etc to prove they were in fact sent to me. 
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, I was able to determine that your tracking information was never updated by the carrier. I will consider this order lost in transit. I have created a replacement...

order, [redacted] to be shipped to you on overnight shipping. If you would please allow one business day for processing and one business day for shipping, you should be able to receive your order very shortly.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint[redacted]
I am rejecting this response because:Our credit card and GameStop gift card have been fully refunded. However, the game we wish to buy, Call of Duty: Black Ops II for PC, is no longer $29.99, but $59.99. We still wish to purchase this game for $29.99, will GameStop afford us that opportunity? That is what it cost when we first tried to purchase it for download. Thank you for your consideration. 
Regards,
[redacted]

Dear [redacted], I am sorry that you have found the District Manager's resolution to be unsatisfactory. However, transactions that take place in store must be handled at the store level. The corporate office will not override a decision made by the District Manager. Additionally, emails sent to GameStop regarding store experiences are also sent to the District Manager for review and resolution. If you have additional questions, I am here for you. [redacted]