Gamestop, Inc.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that the order was canceled. We do not charge until we ship and therefore no funds would have been collected. Since the wrong email was on the order you...

would not have received the email stating it was canceled.At this time, you will be able to place a new order should you so wish. We apologize for the hassle this might have caused, but rest assured that you will not be out any money because this order was never completed.Should you require any further assistance please reach out to our Guest Care Services line Monday through Saturday, 8am cst to 10 pm cst. Sundays from 8am cst to 8pm cst. That phone number will be [redacted]If you have additional questions, I am here for you.[redacted]|GameStop|ServiceMatters

Hello [redacted]Unfortunately, the tracking information is not available as these items were shipped via USPS. Please allow a sufficient timeframe for all items to arrive to you. USPS transit time varies. If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I'm so sorry about the troubles you've been experiencing trying to redeem this certificate. I am unsure of what the exact cause is, however I have passed this feedback over to the...

appropriate parties to be reviewed, so that we can prevent further issues such as this from happening. I'm unable to regenerate the LEGO coupon specifically, since our promotional team did not provide back ups, however I do have a $10 off online certificate that you can use on GameStop.Com at the check out page. Provided below is that coupon code:$10 Off Online Order at GameStop.Com: [redacted] Please let me know if you experience any difficulties utilizing this certificate, and I will be more than happy to provide alternative solutions to ensure you receive the $10 off promotion for your purchase. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoken with the District Manager and he is working to have this game available for you.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, it was discovered that the portion of your order for Pokemon Sun and Moon was canceled because your financial institution rejected the payment. Rest assured, we have...

not collected payment for the $91.79 therefore you will not need to wait for a refund. I have since added 10000 points to your PowerUp Rewards account in order for you to redeem for an In-Store coupon to help take the price down for one of the games. Please feel free to head to a local GameStop store that has the games in stock to make your purchase.  Should you require any further assistance please reach out to our Guest Care Services line Monday through Saturday, 8am cst to 10 pm cst. Sundays from 8am cst to 8pm cst. That phone number will be [redacted] If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Our records indicate no complaint was filled with the Revdex.com with your name pertaining to the issue at hand. In order to get in contact with the district leader and the store associates we...

will need the store information where the issue took place.If you would please respond by rejecting this resolution we would like to send the information to that store's leaders. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: what would make this easier to take and since you can not get me one of the master editions, I think this apology should be something you admit to publicly. Since it was an error on GameStop corporate that made the original preorder able to happen. Since I know of MANY people across the country, not limited to just my local store, who had this very same issue. Admittence of the error can go a long way!
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, we attempted to collect funds for the order in question, however, your financial institution denied our request. We would not be able to provide full details for this...

order as the information is under a different guests name. If you would please reach out to us at our corporate office we may be able to look further into this with you.We may be reached at [redacted] from Monday- Friday 8 am until 10 pm.Please dial 0 to speak with the front desk. Request to be transferred to the corporate guest care department and we may be able to better assist you.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have issued a refund for the shipping on this order.  You should see this refund reflected in your account in 3 to 5 business days.If you have additional questions, I am here for...

you. [redacted]

Good morning, [redacted] I am truly sorry for the lack of follow up you've received regarding this matter. Upon researching the issue further, I was able to show that the district leader had sent you a personal e-mail to your address of [redacted] It appears that you hadn't received the e-mail, so I have personally notified the district leader that oversees the store in question about not receiving any form of contact and for your request of further assistance. You can expect to be contacted by them directly via a phone call to the phone number you provided of: [redacted] If you have any additional questions or concerns, please do not hesitate to let me know. Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
I am not stepping foot into a gamestop ever again ... and this representative keeps telling me things that place burdens on MElike WAIT FOR A PHONE CALL FROM DISTRICT MANAGER or GO BACK INTO THE STORE FOR A REFUND.The stores have a NO REFUND POLICY ... why would I even bother trying.Are you telling me GameStop corporate LACKS THE ABILITY to cut someone a $15 check?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
As I mentioned before, the coupons say any in stock used item. Once you click the coupon to purchase it and print it out, the coupon says something totally different.  Gamesstop still rufesed to let me use multiple coupons in the same transaction and they refused to allow me to use more than 2 total the day of Dec 26th 2015, so I still have the $25 false advertising coupon.  Again let me explain this clearly so gamestop can understand it. I buy the coupon that says I can use it on any used in stock item. I click the coupon and the text changes and then says something different. So how can you say I have the right coupon ? If you say I have the right coupon then is gamestop admitting to intentionally giving out the wrong coupons with the right purchase ? I am totally lost here. All I know is Everything the coupons say you guys are not honoring. I don't know what to say other than that. You should be ashamed at ripping families off. Even more so that have been supporting you but hey, what can you expect from a store ran by children.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Fine consider it closed and just ignore that you removed 156.99 on a gift card that you emailed to me. Will still continue not to use GameStop for future purchases after this whole instant. Did finally receive my refund after all this time but did not receive my desired outcome.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I have not yet received the check. I am dissatisfied with the length of time this simple matter has taken to be resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We have issued a refund as requested and will open an investigation with UPS to locate the missing package. We thank you for making us aware of this situation. Please allow 7-10...

business days for the refund to post in accordance with your financial institution. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:You're STILL not listening to me, I am now requesting someone from a higher corporate level to contact me, not the local DM, and someone that will ACTUALLY listen to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have sent this information to our accounting department.  This dispute will be processed within 48 business hours and then it will take 3 to 5 business days to reflect in your account.  If you do not see this in your account at that time you will need to contact your financial institution about this refund.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]