Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
As I mentioned before, the coupons say any in stock used item. Once you click the coupon to purchase it and print it out, the coupon says something totally different.  Gamesstop still rufesed to let me use multiple coupons in the same transaction and they refused to allow me to use more than 2 total the day of Dec 26th 2015, so I still have the $25 false advertising coupon.  Again let me explain this clearly so gamestop can understand it. I buy the coupon that says I can use it on any used in stock item. I click the coupon and the text changes and then says something different. So how can you say I have the right coupon ? If you say I have the right coupon then is gamestop admitting to intentionally giving out the wrong coupons with the right purchase ? I am totally lost here. All I know is Everything the coupons say you guys are not honoring. I don't know what to say other than that. You should be ashamed at ripping families off. Even more so that have been supporting you but hey, what can you expect from a store ran by children.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I appreciate that you will be contacting the district manager; that's a good step but that doesn't resolve the issue with the store.You complete ignored the lack of quality control in your on-line operations and made no comments about process improvements there.  Also, a district manager is not going to be able to affect the people that answers the 800 number.  Also, if I were in your shoes, I would have noted that I explicitly called out that the only reason I buy games from Gamestop is the add-on no questions asked warranty and I would have said I'd look into adding that as an option when purchasing games on-line.  That's not critical to resolving my complaint, but I would think it would be a wise business move.Thus I have no reason to believe you are going to make changes that prevent this from happening in the future.
Regards,
[redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I'm so sorry about the troubles you've been experiencing trying to redeem this certificate. I am unsure of what the exact cause is, however I have passed this feedback over to the...

appropriate parties to be reviewed, so that we can prevent further issues such as this from happening. I'm unable to regenerate the LEGO coupon specifically, since our promotional team did not provide back ups, however I do have a $10 off online certificate that you can use on GameStop.Com at the check out page. Provided below is that coupon code:$10 Off Online Order at GameStop.Com: [redacted] Please let me know if you experience any difficulties utilizing this certificate, and I will be more than happy to provide alternative solutions to ensure you receive the $10 off promotion for your purchase. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:You're STILL not listening to me, I am now requesting someone from a higher corporate level to contact me, not the local DM, and someone that will ACTUALLY listen to me.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, I was only able to locate a handful of transactions that were tied to the phone number provided. I pulled up every transaction and the math doesn't add up...

unfortunately. Would you by any chance remember any of the other phone numbers tied to your account?My search only goes back to 2014. (and even then the points adding up would be -18670 after you used 30000 on coupons in 6/15)I would very much like to help you and your son with this as there seems to be a glitch in our system and it wiped the original account. If you would please reply with any other phone numbers by rejecting this resolution. Thank you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]  Dear Office of the President,   I am rejecting this response because:    Your reasoning goes against your company slogan which is "Play Trade Save Repeat."   You wrote "It is not the purchase and trade of your switch console that set the trade suspension. It is the misuse of the promotion and previous history your account has. While GameStop does offer special trade promotions for their guest to take advantage of, the intention is that those promotions are one-time use per guest."   See here: [redacted]   Your promotion stated:  Get $100 Extra Credit when you trade toward a new HTC VIVE. Eligible trade categories are: Switch, PS4, PSVR, XB1, Smartphones: iPhone 6 & Samsung Galaxy S6. Valid toward a new HTC Vive. Offer valid on system and smart phone trades only. Not valid toward cash trades. Trades must be in full working condition to receive full value. Defective items may be eligible for trade at a lesser value.  Trades subject to manager approval. Cannot be combined with any other offer.  See store associate for details.  No dealers.  Offer valid in the United States and Guam only.  Void where prohibited. GameStop, Inc. reserves the right to cancel, terminate, modify or suspend the offer for any reason without notice. Offer valid 8/15/17 - 9/5/17.   The promotion was valid and not terminated and the above terms and conditions do NOT spell out any one-time per guest limitation. [redacted] | [redacted] was extremely helpful at the Beverly location (he can attest to my character as well).  I had 2 systems, the Switch and the PS4 Pro. The PS4 Pro had a missing cable and imaging issue so I traded the Switch toward the HTC Vive (just as the above promotion stated) - How is trading 1 system toward the HTC Vive a "misuse of the promotion?" No one at GameStop corporate, or regionally has explained what I actually did wrong... 3 days after the promotion the Vive dropped $200 Nationally. I went back for a price adjustment. The sales agent returned it. I inquired about trading the PS4Pro toward it as I had found the cable and after your employee read the terms and conditions,  I was told that I could. I went home, came back with the system and that is when I found out that I was trade banned. This means that during the time between trading in the Nintendo Switch and before attempting to trade in the PS4 Pro, I was banned, thus, I was banned for trading in the Nintendo Switch based on logical reasoning.  Also, what previous history? Last Christmas GameStop corporate sent me a $60+ loyalty gift card and thanked me for my year of being a loyal customer. I was a paid Pro member up until 2019. One representative on 9/20 from the Rewards Pro department said that I was banned because I FORCED [redacted] to give me a free game. Your site claimed that there was a 40% extra trade credit towards Splatoon 2. (See below) and your system only applied a 20% extra credit. There was no argument, I just pointed this out and [redacted] kindly helped by adjusting the price of Splatoon 2 to $0.00. (Luckily for me [redacted] was covering at the Liberty Tree Mall) -- Side Note, give him a raise, he's a great energetic employee. He knows policy, reaches out to corporate and just always makes shopping at the Beverly location great!   [redacted] LEGAL - 40% EXTRA CREDIT TOWARD SPLATOON 2 Offer valid for game and accessory trades only. Credit must be applied toward the pre-order or purchase of a new copy of Splatoon 2. Not valid toward cash trades. Trades must be in full working condition to receive full value. Defective items may be eligible for trade at a lesser value.  Trades subject to manager approval. Cannot be combined with any other offer.  See store associate for details.  No dealers.  Offer valid in the United States and Guam only.  Void where prohibited. GameStop, Inc. reserves the right to cancel, terminate, modify or suspend the offer for any reason without notice. Valid through 8/13/17. It also showed - [redacted] LEGAL - 20% EXTRA CREDIT TOWARD: SPLATOON 2, HEY! PIKMIN, MIITOPIA, & AGENTS OF MAYHEM Offer valid for game and accessory trades only. Credit must be applied toward the pre-order or purchase of a new copy of Splatoon 2, Hey[redacted] Miitopia, & Agents of Mayhem. Not valid toward cash trades. Trades must be in full working condition to receive full value. Defective items may be eligible for trade at a lesser value.  Trades subject to manager approval. Cannot be combined with any other offer.  See store associate for details.  No dealers.  Offer valid in the United States and Guam only.  Void where prohibited. GameStop, Inc. reserves the right to cancel, terminate, modify or suspend the offer for any reason without notice. Valid through 8/13/17. Kindly notice that the EXPIRATION DATES on these two contradictory promotions match. You also wrote "Because there were signs of misuse and a violation of those terms & conditions, the decision has been made to suspend trade transactions indefinitely both by regional and corporate loss prevention."   What loss? Your company creates promotions for customer to take advantage of. If you run a 60%+ boost promotion for trading 6+ games and at the same time you are running a buy 2 get 1 free on preowned games promotion , is it my fault for noticing that you are taking back games at literally the price of admission? I didn't violate any terms, I just merely UTILIZED the current offer to be able to "Play Trade Save Repeat."   GameStop really needs to consider how they word trade promotions and also SPECIFY clear LIMITS on trades etc. Nothing I have traded was stolen. Nothing I have traded you was fraudulent. Everything went by the terms and conditions and your systems allowed them.     My requests:   My trade account reinstated.The ability to buy the NEW Elite Pro Membership.A memo sent to employees, letting them know that there was a misunderstanding and that [redacted] is NOT and that corporate made a mistake by banning him for merely UTILIZING AN ADVERTISED PROMOTION ONCE.I want a written and verbal apology from [redacted] the regional manager for the way he spoke to me on the phone. I was merely trying to explain my side of the story. If he's going to call me, refuse to let me speak, refuse to give any sort of evidence, refuse to show me any history that justifies his point, and THREATEN TO CALL THE POLICY if I inquire about it, then he's NOT doing his job. Especially since,  the store told me to call corporate, corporate told me to talk to the regional/ district manager and go to the store to get that information. The store states that they cannot give out Regional/ District manager information and then finally district (or regional) call me and literally just DID NOT LET me explain anything and he refuse to provide any sort of evidence of fraud and threaten to call the police if I contacted him again.   Kind Regards,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have recalled this package to return to our warehouse.  I have also issued a fulled refund for this order, please allow 3 to 5 business days for this refund to process fully.  If for some reason the package reaches you with the recall in place please refuse the package.If you have additional questions, I am here for you. [redacted]

Good morning, [redacted] I am truly sorry for the lack of follow up you've received regarding this matter. Upon researching the issue further, I was able to show that the district leader had sent you a personal e-mail to your address of [redacted] It appears that you hadn't received the e-mail, so I have personally notified the district leader that oversees the store in question about not receiving any form of contact and for your request of further assistance. You can expect to be contacted by them directly via a phone call to the phone number you provided of: [redacted] If you have any additional questions or concerns, please do not hesitate to let me know. Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
I am not stepping foot into a gamestop ever again ... and this representative keeps telling me things that place burdens on MElike WAIT FOR A PHONE CALL FROM DISTRICT MANAGER or GO BACK INTO THE STORE FOR A REFUND.The stores have a NO REFUND POLICY ... why would I even bother trying.Are you telling me GameStop corporate LACKS THE ABILITY to cut someone a $15 check?
Regards,
[redacted]

Dear [redacted],When you're next available, please feel free to give me a call to my direct line at [redacted], EXT. 4118. I will be available in the office until 5PM CST Today. I would love to take ownership of this and assist you further until resolved. I look forward to speaking with you!Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, it was discovered that the portion of your order for Pokemon Sun and Moon was canceled because your financial institution rejected the payment. Rest assured, we have...

not collected payment for the $91.79 therefore you will not need to wait for a refund. I have since added 10000 points to your PowerUp Rewards account in order for you to redeem for an In-Store coupon to help take the price down for one of the games. Please feel free to head to a local GameStop store that has the games in stock to make your purchase.  Should you require any further assistance please reach out to our Guest Care Services line Monday through Saturday, 8am cst to 10 pm cst. Sundays from 8am cst to 8pm cst. That phone number will be [redacted] If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will wait to hear back form the district manager
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  You have been refunded the shipping costs for this order.  If you have additional questions, I am here for you. [redacted]...

[redacted]

Hello [redacted], Unfortunately we are unable to provide a full refund without the return of the items. However, the $10 coupon that you were previously offered is still available should you decide to accept it. We will be happy to refund the incorrect amount back to the credit card and remove the funds from the gift card that you attempted to use as stated in the previous email. There will be no further compensation or appeasements for this matter. Please advise how you wish to proceed. If you have additional questions, I am here for you. [redacted]

Complaint: [redacted]
I am rejecting this response because: please just issue gift card. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.  I would happily comply with their return policy if I had actually gotten the product I ordered.  
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, we attempted to collect funds for the order in question, however, your financial institution denied our request. We would not be able to provide full details for this...

order as the information is under a different guests name. If you would please reach out to us at our corporate office we may be able to look further into this with you.We may be reached at [redacted] from Monday- Friday 8 am until 10 pm.Please dial 0 to speak with the front desk. Request to be transferred to the corporate guest care department and we may be able to better assist you.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoken with the District Leader of this store.  He stated that your issue should now be resolved.If you have additional questions, I am here for you. [redacted]