Gamestop, Inc.

Dear [redacted] Thank you for providing the requested information. Our records reflect an active PowerUp Rewards membership account with the email address of: [redacted] However, there is no PowerUp Rewards membership account/number associated with the second email address that you provided: [redacted]You may visit any GameStop store location to establish a new PowerUp Rewards account number. The email address that you provide for the new account must not be associated with the present active account. The store associate may contact our Store Support center to cancel the existing account and transfer any available points balance to the new PowerUp Rewards account upon establishment. Please be sure to bring your drivers license or state identification for account verification purposes. If you have additional questions, I am here for you.  [redacted] * [redacted]
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[redacted]As discussed over the phone, we will have a full refund issued to you via corporate check. I will make sure I update you with the tracking number once it is available. If you would please allow two weeks for that to ship and be delivered.Looking forward to finally coming to a resolution to this issue. We thank you for your continued patience and appreciate you allowing us to resolve this. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
The district manager never contacted me and if he told you he did he is lying.

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm so sorry for the frustration this has caused you. Please know it was never in our intentions to cause that or put you in this position. This order has been cancelled, and the...

reason that it had been on hold and eventually cancelled was due to insufficient funds on the gift card. It looks like there were 2 [redacted] orders for $20 PlayStation Network currency, both with the same exact gift card attached to them. The one that was successfully placed and shipped can be referenced under order #8171226171901021. This code was sent to your Gmail. The gift card balance initially had $25 available for use. $20 of it was used to fund order [redacted], and the remaining $5.00 was used to fund a $10 Nintendo eShop code, along with a VISA. The eShop code can be referenced under Order [redacted] If you haven't received the PlayStation Network code that was successfully placed, please let me know and I'll be more than happy to provide that information to you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Hello, I'm writing in regard to complaint # [redacted]. I've attached pictures of one of the items I received from Gamestop.com which was supposed to be new but instead had marks on the case and had previously been opened. The item had a sticker affixed to it by Gamestop as it wasn't factory sealed....

Please include these photos with my complaint. Thanks.

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have two orders under your information, both have a PlayStation 3 with a 2-Year Plan.  Is the system you are having issues with one of these PlayStation3 (you have mentioned a PS2).  What are the issues that you are having with the said system?If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoken with the District Manager and he is working to have this game available for you.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I have not yet received the check. I am dissatisfied with the length of time this simple matter has taken to be resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I would like to urge Gamestop to to review it's customer service practices and try to make it easier to resolve problems without having to involve the Revdex.com for a proper resolution.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: what would make this easier to take and since you can not get me one of the master editions, I think this apology should be something you admit to publicly. Since it was an error on GameStop corporate that made the original preorder able to happen. Since I know of MANY people across the country, not limited to just my local store, who had this very same issue. Admittence of the error can go a long way!
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.This issue was created by Gamestop and their response offered no help. I have enclosed a response letter to them. [redacted] Thank you for responding quickly. I wish you had review the case more thoroughly before responding though. You invited me to place a new order, however the item is sold out and has been sold out for almost a year (it sold out shortly after I ordered it back in July of last year). My orders were cancelled by Gamestop. I did not initiate the cancellation. There is no legitimate reason provided by Gamesotp for canceling my order. The limit was placed 10 months AFTER I placed my orders. At the extreme least, Gamestop should have only cancelled 2/3 of my orders to uphold the 1 order per game limit. Despite the issue being entirely created on Gamestop's behalf, your reply offered no compensation such as reinstating one of the orders. If Gamestop is unwilling to fix the issue THEY created, I will continue with my protest.Sincerely,[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have sent this replacement Virtual Card to the requested email.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have sent this information to our accounting department.  This dispute will be processed within 48 business hours and then it will take 3 to 5 business days to reflect in your account.  If you do not see this in your account at that time you will need to contact your financial institution about this refund.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We are no longer supporting the GameStop App for gaming purposes.  Here is the list of PC game codes, if you have any issue with these codes please reply.  All codes can be...

downloaded on Steam, Origin, or uPlay.Product: Castle of IllusionSerial Number: 02I7B-KQ8X3-J8H6IProduct: LEGO: The Lord of the RingsSerial Number: RAETL-J5BJT-KTEVNProduct: MX vs ATV ReflexSerial Number: FCT2E-CK9T4-VQNRH-HIX4Z-K5M6KProduct: Warlock: Master of the Arcane - ArmageddonSerial Number: 4X07J-G4V6P-TVRFWProduct: Warlock: Master of the Arcane - Master of ArtifactsSerial Number: 3VTZ3-GK0L3-FVDX2 Product: Warlock: Master of the Arcane - Power of the SerpentSerial Number: 7EYZG-XC6VI-EALD6 Product: Warlock: Master of the Arcane - Powerful LordsSerial Number: 5H7A5-QGAH5-MPQD9 Product: Warlock: Master of the Arcane - Return of the ElvesSerial Number: 3Y0PM-DPXVR-YH36FThe following games will be refunded via Corporate Check for a total of $75.92Product: Aveyond - Gates of Night: Refund $18.49Product: Baldur's Gate II - Shadows of Amn & Throne of Bhaal: Refund $4.99Product: Black Mirror: Refund $2.49Product: Dead Reefs: Refund $2.49Product: Icewind Dale II: Refund $4.99 Product: Last Half of Darkness: Society of the Serpent Moon: Refund $4.99Product: Lord of the Rings Online: Riders of Rohan Heroic Edition: Refund $24.99Product: The Guild Complete Collection: Refund $12.49If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Our records indicate no complaint was filled with the Revdex.com with your name pertaining to the issue at hand. In order to get in contact with the district leader and the store associates we...

will need the store information where the issue took place.If you would please respond by rejecting this resolution we would like to send the information to that store's leaders. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have stated that you are welcome to place this order again.  I have check our order servers and do not show that you have attempted this order again.  All orders that are placed on GameStop.com are subject to shipping costs.  The shipping cost is relevant to the delivery time you chose.Please accept the following $10 promotional code for a future purchase on GameStop.com: [redacted]Please note that the item(s) must be currently in stock and the total must be over the coupon value.  Some restrictions may apply.  Online coupon codes cannot be used for in-store pick-up orders.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted], On behalf of GameStop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly. If you have additional questions, I am here for you....

[redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. It appears that your attempts at any digital content orders on 2/25/17 would not complete at all, for this we do apologize as we were experiencing technical difficulties that day. I...

researched this further for you and accessed a program that speaks directly with your financial institution and see that we never authorized for a full amount on that day. This will need to be addressed by your financial institution as we never settled or authorized for any funds.Sine there is no official order that was created, I unfortunately do not have access to the gift card number. I was hoping to look into the card to see if it was stuck in our "balance check" portion of online orders. Would you please reply with the gift card number (usually starts like [redacted]) but do not include the pin number. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters