Geek Support Live

Revdex.comID#[redacted]Dear [redacted]:Please be advised that this person's phone was removed from our data base.  We apologize for any inconvenience.  They will not hear from our company again.Respectfully yours,Customer ServiceGeek Support Live

Sarina C[redacted] was very professional and explained me each and every thing properly regarding my computer . A very good person to work with . Thank You
Regards,
[redacted]

Revdex.com[redacted]PLEASE INFORM MR PAQUETTE THAT HIS REFUND WAS REFUNDED A WHILE BACK AND IF THEIR IS A PROBLEM TO CONTACT HIS BANK BECAUSE THE FUNDS WERE TAKEN FROM OUR COMPANY.THANKSCUSTOMER SERVICEGEEK SUPPORT LIVE

Revdex.comID#[redacted]Dear [redacted]:We apologize for any inconvenience caused to you and would like to assure you that going forward, we will have Sr Technician assisting you when you call in the near future. Should, you have any computer issues, kindly, feel free to call our customer service 24/7. Thank you,Respectfully yours,Customer ServiceGeek Support Live

Revdex.com ID#[redacted]Dear [redacted]We have contacted customer multiple times, however he does not let our technician help him with his computer issues and hangs up. For some reason unknown to us, he thinks our technician is on his computer full time, which is not the truth. We get on customers...

computer only when they call us for support and allow us. He should speak with us so, that we can understand his computer issues and help to fix it. He should call, our Senior Manager, Mark, and he will be happy to go over his account with us.Respectfully yours,Customer ServiceGeek Support Live

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
Per my original complaint, "I would like a letter from the company that ?1? acknowledges that my computer did not in fact contact the
company, ?2? apologizes for not respecting the national do not call list, ?3? apologizes for not respecting my
repeated requests, ?4? affirms the company's action to remove me from its call list, and ?5? stipulates a
penalty of $100 to be paid by to me by the company if they contact me by phone -- again wasting my time." 
At this point, the company has only addressed item 4.  If the company does not address also at least items 1-3, then it is failing to acknowledge its wrongdoing.  And, no, I did not incorrectly identify a different company via caller ID.  Additionally, on at least three occasions, I asked the rude, high-pressure sales person for the company's name and operating location.  I received the same information each time.
Sincerely,[redacted]

Revdex.comID#[redacted]Dear [redacted]:We have removed this phone number from our Data Base and they will not hear from us again.Sincerely yours,Customer ServiceGeek Support Live

Complaint: [redacted]
I am rejecting this response because: I got in contact with Geek Support Live and talked to a...

customer service personal. I got the run around and they refused to to give my money back for services ($400 virus scan protection). I tried to explain that I got in contact with the Revdex.com. He said that the services rendor were perform according  to all the terms. He wanted me to log on to their site and let them have control of my computer. I told him that the letter I received from the Revdex.com said that the service would be cancel and that I wanted my money back to settle my claim. He said that I would not received my money back because I wouldn't buy the hacker  program to fix my computer.I would like to talk to the customer at their Connecticut office. My cell phone is [redacted] and want to talked to someone that can speak good English and can give me respect when I'm talking to them about this issue.I did try to e-mail you ([redacted]) but my server sent back a MAILER Domain message.
Sincerely,
[redacted]

Revdex.com ID#[redacted]Dear [redacted]:We have added  Daytime Phone: [redacted] and  Evening Phone: [redacted] to our Do Not Call List and removed both numbers from our data base.  This person will never receive calls from us.Respectfully yours,Customer...

ServiceGeek Support Live

Revdex.comID#[redacted]Dear M[redacted] I'm sure this is a case of misunderstanding.  We will contact the customer and resolve this issue.  We also will refund if required.Sincerely yours,Customer ServiceGeek Support Live

Revdex.comID#[redacted]Dear [redacted]Please be advised, We have added Daytime Phone: ###-###-#### to our Do Not Call List and our data base.Thank you,Customer ServiceGeek Support Live

Revdex.comID#[redacted]Dear [redacted]:We have added this number to our Do Not Call List.  We apologize for any inconvenience caused.Sincerely yours,Customer ServiceGeek Support Live

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will need to know if they will return my money and when because when they cancel my service I will have to take my computer to a local computer service in my town.
Sincerely,
[redacted]

Revdex.comID#[redacted]Dear [redacted]:We called and spoke with Mr. D[redacted]. Since he wanted to cancel the service, we have already issued him 100% refund and his service stands cancelled.Thank you,Customer ServiceGeek Support Live

Revdex.comID#[redacted]Dear [redacted]:We removed this phone number from our data base.Thank you,Customer ServiceGeek Support Live

Revdex.comID#[redacted]Dear [redacted]:We offer free computer diagnostics. Long string of numbers could be Customer ID or remote session ID. Customer can chose to buy our service after diagnostics, however, there is no obligation. Thank you,Respectfully yours,Customer ServiceGeek Support Live

Complaint:...

[redacted]
I am rejecting this response because it is a plain lie. This company uses lies to get people to purchase products. It's unethical, immoral and plain sinful. They should be ashamed of themselves for taking advantage of people. They did not scam me out of any money. I'm just trying to do my part so they don't scam anyone else. 
Thank you Revdex.com,
[redacted]

Revdex.comID#[redacted]DEAR [redacted]:WE HAVE RECEIVED SO MANY EMAILS FROM THIS PERSON AND EVEN THE MERCHANTS HAVE BEEN RECEIVING THEM.  THIS WOMAN IS CONFUSED.  WE ARE NOT GEEK SQUAD OUR COMPANY IS GEEK SUPPORT LIVE.  HER COMPLAINT IS NOT JUSTIFIED BECAUSE SHE NEVER HAD A ISSUE WITH OUR COMPANY...

UNTIL SHE STATES THAT SOMEONE TO HER WE ARE NOT A GOOD COMPANY.  IS THIS REASONABLE?  WE HAVE ISSUED HER A COMPLETE REFUND BUT AGAIN SHE GAVE HER BANK THE WRONG CREDIT CARD NUMBER AND WHEN WE WENT TO REFUND HER THE BANK NOTIFIED US THAT THE CREDIT SHE GAVE WAS NOT IN USE.  AFTER A LOT OF RESEARCH WE WORKED WITH HER BANK AND ISSUED HER A COMPLETE REFUND AND THIS CASE SHOULD BE NOTED HOW PEOPLE WORK AGAINST GOOD COMPANIES LIKE OURS.  THE BANK SAID IT WILL SHOW ON HER NEXT STATEMENT SO PLEASE MAKE HER UNDERSTAND THIS AND TO CHECK HER STATEMENT.  RESPECTFULLY YOURS,CUSTOMER SERVICEGEEK SUPPORT LIVE