Geek Support Live

Revdex.comID#[redacted]Dear [redacted]:We offer one time free computer diagnostics and cleaning. There is no obligation and charges for the same. We have added tel:[redacted] to our Do Not Call list.Thank You,Customer ServiceGeek Support Live

Revdex.com[redacted]
Dear [redacted]:
We have not contacted Phone: 
sans-serif; background-color: rgb(255, 255, 255);">###-###-####. We are adding the number to our Do Not Call List as a precaution. We assure that we will not contact the above mentioned phone number.
Respectfully yours,
Customer Service
Geek Support Live

Complaint: [redacted]
I am rejecting this response because:   From: [redacted] [mailto:[redacted]] Sent: Wednesday, June 24, 2015 6:00 PM To: [redacted] Subject: Fwd: #[redacted] - Thank you so much!!! They have started to call me again - twice today!  Please let me know what my next steps should be. Thank you!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I just...

received a new call - exact same sales pitch - from a new company called "itechlive" which used to be Geek Support live. Total bs that they're operating as a new company now and calling cell phones. I do not accept this response. I will make a new complaint against itechlive but these people need to cut it out. It's a nuissance. 
Sincerely,
[redacted]

GOOD SERVICE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will need to know if they will return my money
and when because when they cancel my service I will have to take my computer to a local computer service in my town.
Sincerely,
[redacted]

Revdex.com[redacted]WE HAVE REMOVED THIS PERSON'S NUMBER FROM OUR DO NOT CALL LIST. THANK YOU,CUSTOMER SERVICEGEEK SUPPORT LIVE

Revdex.comID#[redacted]Dear [redacted]:We always represent ourselves as Geek Support Live. We have D rating, however, we always respond to all queries or complains in time and don't have a single unresolved complain. We only contact in response to customer's online query or in response to our survey. Moreover,...

we offer free computer diagnostics with no obligation. We offer our service only after the diagnostics is done and than customer can chose our service if they are interested in signing up with us.Respectfully yours,Customer ServiceGeek Support Live

Revdex.comID#[redacted]Dear [redacted]:We have added Daytime Phone: ###-###-####Evening Phone: ###-###-#### to our Do Not Call list.  They will not hear from our company again.Respectfully yours,Customer ServiceGeek Support Live

Revdex.comID#[redacted]Dear [redacted]:Please let this person know that their phone number has been added to our DO NOT CALL LIST.   Thank you,Respectfully yours,Customer ServiceGeek Support Live

Revdex.comID# [redacted]
Dear [redacted]:
Please notify this person that their phone number...

has been removed from our data base.
Thank you,
Customer Service
Geek Support Live

PHILLIP A[redacted] IS A NICE TECHNICIAN HELPED ME A LOT TO PROTECT MY COMPUTER AND GAVE ME LIFETIME SUPPORT GEEK SUPPORT HELPED ME TO PROTECT MY COMPUTER. THANKS BEN AND PHILLIP

Revdex.comID#[redacted]Dear [redacted]:We have no records of calling phone number ###-###-#### and phone number ###-###-#### does not belong to us. However, as a precautionary measures, we have added the phone number ###-###-#### to our Do Not Call List.Respectfully yours,Customer ServiceGeek Support...

Live

Revdex.comID#[redacted]Dear [redacted]:We have no records of contacting tel:###-###-####. We never contact customers making such false claims. Hence, we are not responsible for this particular call. Moreover, tel: (860) 951-7532 does not belong to us.However, as a precautionary measure, we have...

added tel:###-###-#### to our Do Not Call list.Respectfully yours,Customer ServiceGeek Support Live

Revdex.com 
ID # [redacted]
DEAR [redacted]:
I WANT TO INFORM YOU THAT THIS PERSON'S PHONE NUMBER HAS BEEN REMOVED FROM OUR CALL...

LIST.
I ALSO WANT TO SAY NO EMAIL WAS EVER RECEIVED AND IF IT WAS SENT HAVE THIS PERSON SEND IT AGAIN TO CONFIRM HIS REQUEST.  I KNOW WE DO NOT ABUSE ANY CUSTOMER ON THE PHONE. 
I HOPE THIS CLEARS THIS UP.
THANK YOU.
RESPECTIVELY YOURS,
CUSTOMER SERVICE
GEEK SUPPORT LIVE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They should note that my name is not [redacted]. Please do research before calling phone numbers. 
Sincerely,
[redacted]

BEWARE: I believe this company is a scam. They cold-called me today on my cell phone from a blocked number. The man started the call by telling me I had a problem with my network and my [redacted] computer was downloading viruses every time I turned it on. It was hard to understand him due to a thick accent that sounded Asian. (I didn't think anything of this until I started reading others' reviews -- sounds to me like this company, which claims it's based in the US, is not located here.) Then he said some gibberish that included some technical terms but I was fairly certain made no sense. I had to ask where this person was calling from. First he said something about [redacted], and I had trouble understanding him. Then when I asked again later, he told me "Geek Support Live." He told me he could walk me through steps on my computer so he could show me where the infections were on my computer. He told me to hold down the [redacted] button and "R" at the same time. I told him I have no [redacted] button because I do not have a [redacted] computer. He got flustered and seemed surprised and asked if I was sure. I told him it has been many years since we have had a PC in our house. Then he says well there is definitely a problem with a [redacted] computer on your network, but "you use the same IP address on your mac that you used on your old PC, right?" I told him I'm not sure how that's possible but he made up some gibberish and said that must be the problem. I asked him again to tell me what exactly is wrong with my computer and he said something similar to what he told me before - gibberish. He started getting exasperated with my questions and would reply "I already told you that." I asked him how he could possibly know that I have issues on my personal computer, and he said something that made no sense to me but used some technical computer-ish terms in order to sound like he knew what he was talking about. Then he said "you're in North Colorado, right?" I said "no" (because I'm not), and he asked me where I live. I refused to tell him. He asked me what internet browser I usually use, so I told him "several." Then he told me he can't walk me through the steps to fix my computer if I'm using a [redacted], so I will need to give him remote access to my mac so he can fix it for me. That's when I laughed and told him I would have to call him back. He gave me a call back number o[redacted] [redacted]. I looked them up online and found several websites discussing the "Geek Support Live [redacted] scam" and how they convince people to give them money for computer protection that never comes. For example: [redacted]

Revdex.comID[redacted]
DEAR [redacted]:
Sir, kindly call our customer service toll free at ###-###-#### and we will...

help you with service cancellation.
Thank you,
Customer Service
Geek Support Live

Thank you Joseph B[redacted] for your help and your a very kind man.

Complaint: [redacted]
I am rejecting this response because:1)  My name is not [redacted], and2) As my complaint stated, they called my CELL phone number, not my home number.3) My compaint also stated that I verified with [redacted] that, contrary to the caller's claim, this company has no contract with [redacted].  [redacted] does not look for or "trap" the identities of computers "throwing" viruses.  Nor do they then call computer owners making such claims and offering services to deal with the viruses.
Sincerely,
[redacted]