GM Financial

February 14, 201*
Re: Complaint ID: ***
*** ** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
On July 9, you
set up a Western Union Recurring Payment Plan online, in the amount of $*** to be drafted on the 10th each monthOn February 10, your tax rate increased causing your monthly installment to change from $*** to $*** as notified in your billing statementThe recurring payment amount was no longer sufficient to cover your monthly installment, causing your account to become delinquent
In an effort to resolve this matter, GM Financial has submitted an update to the credit bureaus to remove the derogatory mark and reflect the current account statusThe bureaus generally reflect the updated reporting information within 30-days
If you have any further questions or require additional assistance, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

May 7,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

August 3,
Re: *** ***
Complaint ID: ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
A review of your account
reflects, the title was sent on July 27, to the address of record via FedEx overnight, tracking number ***Records indicate it was delivered on Monday, July 30, 2018, at 2:P.M
Your account also reflects that you were set up on the Western Union recurring payment plan onlineThese types of transactions are initiated, authorized and managed by the consumer onlyThe recurring payment plan was canceled on July 11, and GM Financial mailed a $overage refund on August 1, Please allow 7-business days for delivery by the USPS
We appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused and for the poor level of service you feel you have receivedUnfortunately, GM Financial is unable to honor your request to provide monetary compensationShould you have any further questions or require additional assistance, please feel free to contact us at ###-###-####
Sincerely,
GM Financial

April 5,
Re: Complaint ID: *** *** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records indicate that two payments were received on January 23, The first payment in the amount of $satisfied the January monthly rent of $and taxes of $The second payment in the amount of $satisfied the February monthly rent, however, the February tax balance of $remained outstandingOn February 23, 2018, a payment of $was received and satisfied the February balance and the remainder was credited towards the March installmentA payment made on March 17, 2018, in the amount of $24.74, completed your March installmentThe most recent payment received on March 23, 2018, in the amount of $299.68, satisfied your full April installmentPlease be aware, the next installment will be due on May 23,
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceIf you have any questions or require additional assistance, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

February 23,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: My account was directly new and current when I made my 2nd initial payment and advised GM Customer Services IMMEDIATELY that my paydate reflected incorrectly and the Representatives (2x) attempted to assist and speak to GM to resolve date changes and no one wanted to correct Therefore, I could only pay when I said and signed that I could and did just that Yet you all when account was current STILL REFUSED repeatedly and all they could say is "you usually have days after your due date to pay show it should not be an issue" That's just unheard of I could take accountability to the times that I was actually late and without funds due to lack or loss of employment but your constant monthly negative reporting with countless notes in your system and calls from me regarding this issue is foolery Last summer 2016, I was promised to pay a certain amount and the change would finally be made after years and it was a lie as soon as I did there was some other monkey business about the change could not be done at the same time of the deferment as the agent told me and my dates were not changed and yet in July / August generated another "late payment" As you review notice I also refused to pay any late fees as I adamantly disagreed with them. As the April payment you are in Business with Western Union speed pay and they not only confirmed payment per several of your Customer Agents and Supervisors but my bank also stated and reflected funds debited from my account Where's my money if you do not have it? My account would not be currently delinquent since April if you all just fix it At one point I was just holding onto the pay until corrections but the ridiculousness of your staff and managers just unbearing and just like you all like money and careless of the customer, you would come pick up the car without truly investigating and making corrections to bring my account to current This only hurting me and my credit I do not have a final issue this year and been current on my bills yet this tarrant of issues does not allow me to have all my bills reflect as so *** *** ***
Regards,
*** ***

February 28,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
A refund has been requested and
completedA check in the amount of $was issued to the address of record on February 26, via FedEx overnight, tracking number ***
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at (800) 284-
Sincerely, GM Financial

Complaint: ***
I am rejecting this response because:Hello,Because this is the same response I have received in the past and I've not received any of the documents to date, is it at all possible to email those documents? If not how can I be sure that this is not just another response that will have me waiting with my hopes up and not receive anything in the mail?
Regards,
*** ***

Complaint: ***
I am rejecting this response because: If I'm to go by your statement that I've asked for over months to get from your companyThen as you can see on the bill I do not owe September as I paid August on 9/and you guys received a partial payment of $on 10/so that is for August and September I now owe dollars for the September paymentMy vehicle was repo'ed prematurely as I now only owe you guys October and NovemberDecember isn't due until the 9thAnd on Friday Decyou guys were going to receive the payment for the owed for September and Octobers payment which I called and told you guys that I would pay this on Monday Nov 28thSo please tell me how much is owed to get my car back after you guys have repo'ed Please look at your own statement that you sent to me before replying
Regards,
*** ***

Complaint: ***
I am rejecting this response because: It has not resolved the problemMy SSN is *** as requested.
Regards,
*** ***

Thank you for forwarding the
additional correspondence
GM Financial considers all customer
concerns very seriouslyAfter a
thorough review of the account it has been determined that the handling of the
account was in compliance with all state and federal lawsBased on this
review, GM Financial has not changed its position regarding the status of your
account
Please contact our office
directly should you have further questions or concerns at ###-###-####
Sincerely,
GM Financial

The fact that GM Financial WILL NOT provide the breakdown of the "interest" that has been accruing for each of the deferred payments, and the deferment agreements, goes to show that GM Financial is being deceptive and is engaging in a predatory loans against consumersWe were told by Natalie, a manager, that we deferred six (6) total payments; yet you provided three (3) dates...so which is it? According to your website, we have paid installments of $465.66; so are you saying your website is incorrect then? Since you reviewed the account and its payment history and state the interest rate was higher at that time; why wasn't an audit of the interest completed AND provided to us, the CONSUMER, since GM Financial knows that we have requested one, repeatedly????? We are once again, requesting this information under the The Freedom of Information ActThis act is in place so corporations like, GM Financial, are held accountable

Thank you for the additional correspondence sent to the Revdex.com
GM Financial has submitted an update and forwarded the proper documentation to all three major credit bureausPlease allow 30-days for the credit bureau reporting agencies to reflect the account status as charge off settled in full
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

February 27,
Re: Complaint ID: *** *** ** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely, GM Financial

Though I would of like to receive the money owed to me from the pre-payment, I guess I can't fight big business and win

April 24,
Re: *** *** Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As
outlined in the lease agreement (See Page 2, under Registration, Parking Tickets and Taxes), you must pay all parking tickets, traffic fines, and taxes relating to the VehicleIf you do not pay such tickets and fines, we have the right to do so for you, and you will pay us upon demand
The total amount of property taxes that have been billed on this account is $1,A partial amount of $was billed for 2016, $for 2017, and $for GM Financial remitted a check to *** Municipal Tax Collector on your behalf on March 9, in the amount of $Please be advised, the account reflects a balance of $for property taxes for this years and last year’s property taxes
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
Please provide the account # *** to GM financial for further review
Regards,
*** ***

June 5, 2017 Re:Complaint ID: *** *** *** Dear Ms***, Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to provide the following information. Our records reflect that
the title was mailed to Magic City Motorcars, Inc on June 1, Please allow time for the lien to be receivedWe apologize for the poor level of service you feel you have received. Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at *** ***. Sincerely,GM Financial

Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please provide your full GM Financial account number or the last four digits of your
social security numberUpon receipt of this information I will research this matter Sincerely,GM Financial

Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.com
Please be advised that GM Financial has not changed our position regarding the accountNo further responses will be issued through the Revdex.com
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial