GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meMy account number for GM Financial is ***.Regards,
*** ***

Complaint: ***
*** *** Acct# ***Last 4: *** Address * * *** ***
*** *** *** Toyota Tundra

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of the account reflects GM Financial sent a release on June 17, to Reliable Recovery for the Kia Soul
Please be
advised GM Financial has submitted an update and forwarded the proper documentation to all three major credit bureausPlease allow 30-days for this information to update and reflect accordingly
We apologize for any inconvenience this situation may have caused Should you have any further questions or require additional assistance regarding this matter, please contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comGM Financial has reviewed your concerns and would like to provide the following information
Our records reflect that the vehicle was recovered on Friday, February 12, Please understand that the Reinstatement Department is
a fairly small department and all calls and voice mails are responded to in the order they are receivedGM Financial was closed Monday February 15, for President’s DayOur records reflect that you spoke with Reinstatement representatives February 16, and February 19, and are in the process of reinstating the vehicle
Please understand that storage charges accrue daily and are owed separately to the repossession agent
Should you have further questions please contact GM Financial at (877) 848-
Sincerely,
GM Financial

February 27,
Re: Complaint ID: *** *** ** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely, GM Financial

July 27,
Re: Complaint ID: ***
*** O ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.com We have reviewed your concerns and would like to provide the following information
GM Financial suppressed credit bureau reporting temporarily during a recent system enhancement On July 23, 2018, GM Financial submitted an update to the credit reporting agencies regarding the current status of your account Please allow the credit bureau reporting agencies 30-days to accept and process the update Also, please be aware that any disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM Financial We apologize for any inconvenience this has caused and appreciate your patience
As of today's date, no derogatory marks have been reported to the credit bureau reporting agencies with regards to your account
We have mailed a copy of a credit rating letter, account payment history and a zero balance letter for your review Should you have any additional questions regarding this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please note on January 11, 2014, you signed a Retail Installment Sale Contract for a Dodge Avenger in the amount of $ 16,at an interest
rate of 17.99%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning February 25,
On April 18, 2016, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was over days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal lawsThe state of North Carolina does not require a cure period or notice of repossession be mailed prior to repossession
Please be advised numerous efforts were made to contact you with regard to the status of the account, including contact emails that were sent out on February 22, March 2, March and April 6, to the email address on fileOur records reflect that we last spoke with you on February 8, 2016; at which time you informed us you would contact us on February 19, to set up further payment arrangementsThe last payment received on the account was on February 29,
Please understand that storage charges accrue daily and are owed separately to the repossession agentA repossession fee is charged every time a vehicle is picked up, along with any other repossession fees
Included for your review are copies of your contract, and account payment historyShould you have further questions or require any additional assistance, please contact the Reinstatement Department at (877) 251-
Sincerely,
GM Financial

March 22,
Re: Complaint ID: *** *** * ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt
your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Though I would of like to receive the money owed to me from the pre-payment, I guess I can't fight big business and win

Complaint: ***
I am rejecting this response because:Hello,Because this is the same response I have received in the past and I've not received any of the documents to date, is it at all possible to email those documents? If not how can I be sure that this is not just another response that will have me waiting with my hopes up and not receive anything in the mail?
Regards,
*** ***

Complaint: ***
I am rejecting this response because: If I'm to go by your statement that I've asked for over months to get from your companyThen as you can see on the bill I do not owe September as I paid August on 9/and you guys received a partial payment of $on 10/so that is for August and September I now owe dollars for the September paymentMy vehicle was repo'ed prematurely as I now only owe you guys October and NovemberDecember isn't due until the 9thAnd on Friday Decyou guys were going to receive the payment for the owed for September and Octobers payment which I called and told you guys that I would pay this on Monday Nov 28thSo please tell me how much is owed to get my car back after you guys have repo'ed Please look at your own statement that you sent to me before replying
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following informationOur records reflect that both you and William Tankersley filed a Chapter bankruptcy on November 3, that included your GM Financial accountThe payoff for the GM Financial account was received on January 12, 2012, while the bankruptcy was still activeThe Reaffirmation Agreement for this account was not filed until January 13, 2012, after the account had closedGM Financial has submitted an update today to the credit bureau reporting agencies to reflect the reaffirmation of the account and to update the account status as closed and paid in fullPlease allow 30-days for the credit bureau reporting agencies to reflect these changesShould you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-####Sincerely, GM Financial

Complaint: ***
I am rejecting this response because: It has not resolved the problemMy SSN is *** as requested.
Regards,
*** ***

July 24,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.com We have reviewed your concerns and would like to offer the following information
Upon review of the account, our records indicate you spoke to a representative on April 14, in regards to your accountIn efforts to assist, an extension was offered for March and April of On May 10, 2018, the deferment was voided due to the payment received on April 14, in the amount of $was not enough to cover the extension fee and prior months payments
On May 25, 2018, we received a payment in the amount of $470.00; however $was applied towards the extension that was processed for the months of March and April of The remaining amount of $was applied towards your May payment due dateOn July 14, we received a payment in the amount of $which was applied towards your June payment due datePlease be aware, your account is currently past due for a total amount of $679.97; this includes the July payment due date as well as late fees in the amount of $
In order to ensure that the account history is reflected accurately, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on July 11, Please allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
A copy of your account payment history has been mailed to the address of recordShould you have any further questions or concerns with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***I am rejecting this response because:The payment in question was for June and should be at days late, 7/31/17, instead of 8/1/as misinformed, causing a 60day late negative report on my credit report due to delay in anticipated delay due to poor customer service from GM financial I see that you posted the FAQ on payments posting Shouldn't the agents know what are the FAQ's? Why would there be a discrepancy from your policy and what your representatives say? Are you saying we as a customer should never rely on an agent's response during a call, because at the end of the day, what matters/will be honored is what is written and posted online?
Regards,
*** ***

December 15,
Re: Complaint ID: ***
*** ***
Dear MsStrong,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised, a refund check in the amount of $was mailed to your address of record on December 14, We apologize for any inconvenience you have experienced as a result of this situation
Should you have any additional questions regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11549752, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below. I have the cash receipts and debit card statements for payment of that contract I was told by the dealership it would be easier Another Lie?
Regards,
*** ***

Complaint: ***
I am rejecting this response because: SSN# ***Vehicle Details = Chevy Silverado
Regards,
*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As per your payment history no late fees have been paid on account number ***For account number *** our records reflect that payments were applied towards the principal and interest first, and if any remaining then were applied to late feesOur records also reflect that calls have been made on both of your GM Financial accounts
Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-####
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. Please understand that copies of deferment agreements are not a type of document that is normally requested as customers either maintain the e-mailed version or print copies of the document for their recordsApproval from upper management in several departments had to be obtained, prior to the issuance of copies via regular mail on May 23, Please allow 7-business days to receive the copies of the documents mentioned in our previous response. Please also understand how much you pay over the life of this loan is entirely dependent on how you’ve paid the monthly installmentsThe Total Sale Price shown in the Truth In Lending Disclosures assumes that all payments will be made as scheduledA review of your account payment history indicates that quite a few payments were paid significantly late and that you deferred monthly installments within the first year of your loan when the daily amount of interest was highest. Although you have paid installments of $465.66, a principal balance of $3,still remains due to additional interest assessed and paid over the life of the loan as a direct result of the account payment history of your accountYour loan matures on August 15, Interest still continues to accrue on a daily basis on the unpaid portion of the Amount Financed (principal balance) and once the maturity date expires, the remaining balance becomes due in fullThe account payment history mailed on May 23, provides the complete breakdown of each of your monthly installment payments. The payoff for your account is currently $3,and is good through June 6, 2016, ten days from today’s dateThis amount is comprised of:NET PAYOFF: $3,PRINCIPAL AMOUNT: $3,INTEREST DUE: $53.85The current daily interest amount is $2.24. Should you have any further questions or require additional assistance, please contact Customer Service at ***. Sincerely,GM Financial