GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of our records reflects that GM Financial returned a phone call to you on July 14, and left a message for a return phone call
Shortly thereafter GM Financial received a return phone call from you and discussed reinstatement options
Should have any questions or require additional assistance with regard to this matter, please contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for the reply and the issue has been resolved. Thanks in kind
Regards,
*** ***

Thank you for the additional correspondence sent to the Revdex.com
GM Financial has submitted an update and forwarded the proper documentation to all three major credit bureausPlease allow 30-days for the credit bureau reporting agencies to reflect the account status as charge off settled in full
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial has submitted an additional update and forwarded the proper documentation to all three major credit bureausPlease allow the credit
bureau reporting agencies 30-days to reflect these updatesPlease also understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financials Lease Customer Service at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I like to see this letter and if it was deducted why do I still owed any money , lady on the phone said they got $that should of covered it..The vehicle was sold at auction on May 19, 2017; the statutorily required “Deficiency Calculation” letter was mailed to the address of record on June 2, to inform you of the remaining balance owed after sales proceeds were deducted--they say--Yes everything in this report are true but I called the to help me to refinance the truck but all they wanted was the money owed, and I was paying what I could the is records showing that , that was not helping me, so they call more times and it was all about the money then helping me ... my complaint is about helping me and the Auction money , I like to see the letter about where the money went if they got $10000
Regards,
*** ***

November 4,
RE: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Included for your review is a copy of the registration letter that will be mailed out today to the address you provided
Should you have any further questions or require additional assistance regarding your GM Financial Lease, please feel free to contact Customer Service at ###-###-####
Sincerely,
GM Financial

February 12,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records
reflect that a payoff quote was faxed to Ms*** at Chase Auto Finance on February, 8, and a copy was mailed to your address on fileWe would like to apologize for any inconvenience you have experienced as a result of this situation
Should you have any additional questions regarding this matter, please feel free to contact GM Financial at 1-***-***-***
Sincerely,
GM Financial

March 22,
Re: Complaint ID: *** *** * ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt
your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As per your payment history no late fees have been paid on account number ***For account number *** our records reflect that payments were applied towards the principal and interest first, and if any remaining then were applied to late feesOur records also reflect that calls have been made on both of your GM Financial accounts
Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-####
Sincerely,
GM Financial

February 9,
Re: Complaint ID: ***
*** ***
Dear Mr***
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised a request has been submitted for a GM Financial representative to contact you directly with regards to this matterPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11549752, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below. I have the cash receipts and debit card statements for payment of that contract I was told by the dealership it would be easier Another Lie?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meMy account number for GM Financial is ***.Regards,
*** ***

September 6,
Re: Complaint ID: ***
*** * ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please
forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

February 14,
Re: Complaint ID: ***
*** *** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredIf you are unable to provide this information, please contact GM Financial at (800) 284-
Sincerely,
GM Financial

July 27,
Re: Complaint ID: ***
*** O ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.com We have reviewed your concerns and would like to provide the following information
GM Financial suppressed credit bureau reporting temporarily during a recent system enhancement On July 23, 2018, GM Financial submitted an update to the credit reporting agencies regarding the current status of your account Please allow the credit bureau reporting agencies 30-days to accept and process the update Also, please be aware that any disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM Financial We apologize for any inconvenience this has caused and appreciate your patience
As of today's date, no derogatory marks have been reported to the credit bureau reporting agencies with regards to your account
We have mailed a copy of a credit rating letter, account payment history and a zero balance letter for your review Should you have any additional questions regarding this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

February 15,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
We apologize for the inconvenience you have experienced
recently when trying to access your online account profile We are working diligently to resolve this issue and will contact you directly when access has been restoredWe apologize for any inconvenience this has caused and appreciate your patience while we resolve this matter
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account at this time
Should you have any further questions or require additional assistance in regards to this matter, please contact GM Financial at (***) ***-***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I rejected the response because a *** *** advised me that the REAL reason they repossessed the vehicle on 12/was because they could not get in contact with me and had none of my phone numbers yet she called me on my cellphone which was listed on the accountI also asked them to submit to me in writing the reason for the possession as well as the break down of the chargesBecause in that 664$ was the actual payment of due ON 12/and when I logged in to make a payment on 12/and my account was locked I was told they came and got the car on 12/and would NOT take the payment without me including the 510$ for how and reinstatement feesAlso they refuses to send any of the information I requested in writingI included all of those agent is numbers to have ALL of those calls pulled so they could see the information and horrible customer service I was attacked with when I called in to inquire about this situationI was even told by one of the agents she had a headache and wasn't going to deal with this todayHung up on multiple timesAsked and told I would receive a callback and no one has attempted to pull those calls and resolve this issueAfter repossessing your car, the creditor must send you a Notice of Redemption and an Affidavit of DefenseThe Notice of Redemption tells you whether the creditor will keep or sell your carIt also tells you that you have a right to buy back your carThe Affidavit of Defense will let you explain why you did not make payments on the car in the state of IllinoisAlso they never contacted me via my cellphone, email or usps mailThey took the car on the actual due date 12/and included that payment in the pass die amount when at the time it was not pass due until 12/I never received proper notice
Regards,
*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of the account reflects GM Financial sent a release on June 17, to Reliable Recovery for the Kia Soul
Please be
advised GM Financial has submitted an update and forwarded the proper documentation to all three major credit bureausPlease allow 30-days for this information to update and reflect accordingly
We apologize for any inconvenience this situation may have caused Should you have any further questions or require additional assistance regarding this matter, please contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: My full social security number is ***
Regards,
*** ***