GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information An investigation of your identity theft claim has been conducted and the results have been mailed to you on April 2, Should you have
any further questions or require additional assistance, please feel free to contact me directly at the telephone number provided below

March 6,
RE: Complaint ID: ***
*** ***
Dear Mr***:
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt
your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

February 9,
Re: Complaint ID: ***
*** ***
Dear Mr***
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised a request has been submitted for a GM Financial representative to contact you directly with regards to this matterPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
Sincerely,
GM Financial

February 15,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
We apologize for the inconvenience you have experienced
recently when trying to access your online account profile We are working diligently to resolve this issue and will contact you directly when access has been restoredWe apologize for any inconvenience this has caused and appreciate your patience while we resolve this matter
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account at this time
Should you have any further questions or require additional assistance in regards to this matter, please contact GM Financial at (***) ***-***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: My full social security number is ***
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial has submitted an additional update and forwarded the proper documentation to all three major credit bureausPlease allow the credit
bureau reporting agencies 30-days to reflect these updatesPlease also understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financials Lease Customer Service at ###-###-####
Sincerely,
GM Financial

July 7,
Re: Complaint ID: ***
*** ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reportingPlease be advised in order to obtain a copy of your credit bureau reporting you will need to contact the credit bureau reporting agencies directly
If you have any questions or require additional assistance with regard to your existing lease, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

April 24,
Re: *** *** Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As
outlined in the lease agreement (See Page 2, under Registration, Parking Tickets and Taxes), you must pay all parking tickets, traffic fines, and taxes relating to the VehicleIf you do not pay such tickets and fines, we have the right to do so for you, and you will pay us upon demand
The total amount of property taxes that have been billed on this account is $1,A partial amount of $was billed for 2016, $for 2017, and $for GM Financial remitted a check to *** Municipal Tax Collector on your behalf on March 9, in the amount of $Please be advised, the account reflects a balance of $for property taxes for this years and last year’s property taxes
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.***
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Please provide the account # *** to GM financial for further review
Regards,
*** ***

November 15,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer you the following information
Our records indicate at
payment in the amount of $was submitted via Western Union SpeedPay online at 10:p.mon April 8, As this time is after both banking and business hours, the payment was processed and posted on April 9, Please be aware the online payment option states any payment made before p.mCT will post to your account on the day you schedule it (excluding weekends and holidays)Any payment made after p.mCT will post to your account the following business day (excluding weekends and holidays)
Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agenciesOur research concludes that the account status and account payment history have been reported to the credit agencies with accuracyAs a result, we are unable to make any changes or deletions
A copy of the Payment History has been mailed to your address of recordIf you have any further questions or require additional assistance, please feel free to contact our GM Financial at ***
Sincerely,
GM Financial

November 4,
RE: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Included for your review is a copy of the registration letter that will be mailed out today to the address you provided
Should you have any further questions or require additional assistance regarding your GM Financial Lease, please feel free to contact Customer Service at ###-###-####
Sincerely,
GM Financial

April 26,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
The payments made on March
4, and March 13, have been reapplied to your account as you requestedYou are currently due $for your April base rent and your account reflects a zero late fee balancePlease be aware, there is a toll violation balance of $1,and repossession fees of $totaling $1,in billed miscellaneous fees in addition to the base rent due
We would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions or require additional assistance, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

The fact that GM Financial WILL NOT provide the breakdown of the "interest" that has been accruing for each of the deferred payments, and the deferment agreements, goes to show that GM Financial is being deceptive and is engaging in a predatory loans against consumersWe were told by Natalie, a manager, that we deferred six (6) total payments; yet you provided three (3) dates...so which is it? According to your website, we have paid installments of $465.66; so are you saying your website is incorrect then? Since you reviewed the account and its payment history and state the interest rate was higher at that time; why wasn't an audit of the interest completed AND provided to us, the CONSUMER, since GM Financial knows that we have requested one, repeatedly????? We are once again, requesting this information under the The Freedom of Information ActThis act is in place so corporations like, GM Financial, are held accountable

Complaint: ***
I am rejecting this response because: I have never received a final bill, not any bills since my final lease payment was due. The only bill I did received was incorrect, although I have asked twice for a cprrect, final bill
Regards,
*** ***

August 3,
Re: *** ***
Complaint ID: ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
A review of your account
reflects, the title was sent on July 27, to the address of record via FedEx overnight, tracking number ***Records indicate it was delivered on Monday, July 30, 2018, at 2:P.M
Your account also reflects that you were set up on the Western Union recurring payment plan onlineThese types of transactions are initiated, authorized and managed by the consumer onlyThe recurring payment plan was canceled on July 11, and GM Financial mailed a $overage refund on August 1, Please allow 7-business days for delivery by the USPS
We appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused and for the poor level of service you feel you have receivedUnfortunately, GM Financial is unable to honor your request to provide monetary compensationShould you have any further questions or require additional assistance, please feel free to contact us at ###-###-####
Sincerely,
GM Financial

January 30,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A payment research was completedA check in the amount of $22,has been applied to the account with an effective date of January 1,
GM Financial has made some long-planned system enhancements that will help us provide an overall better customer experienceDuring the upgrade process, access to your account online and by phone was unavailableAdvance notifications regarding this inaccessibility were included on billing statements and emails to our customersIn addition, alert messages and FAQs were placed on our website providing additional information regarding the improvements being madePlease note that GM Financial is working diligently to ensure that there are no negative impacts to our customers’ accountsWe apologize for any inconvenience you have experienced regarding this matter
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at *** ***
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.com
GM Financial has submitted an update and forwarded the proper documentation to all three major credit bureausPlease allow 30-days for the credit bureau reporting agencies to reflect the account status as charge off settled in full
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

May 7,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial