GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On March 24, 2016, GM Financial provided you with a 10-day payoff quote in the amount of $21,525.45, good through April 3, As per your request an additional payoff quote was faxed to you at 313-846-on March 25, 2016, good through April 4, in the amount of $21,A check was received on April 5, in the amount of $21,Please understand the payoff quote is subject to change due to the interest accruing dailyThe amount owed is additional interest since the payment was received a day after the good though date of April 4,
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at (800) 284-
Sincerely,
GM Financial

April 26,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
The payments made on March
4, and March 13, have been reapplied to your account as you requestedYou are currently due $for your April base rent and your account reflects a zero late fee balancePlease be aware, there is a toll violation balance of $1,and repossession fees of $totaling $1,in billed miscellaneous fees in addition to the base rent due
We would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions or require additional assistance, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

July 24,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.com We have reviewed your concerns and would like to offer the following information
Upon review of the account, our records indicate you spoke to a representative on April 14, in regards to your accountIn efforts to assist, an extension was offered for March and April of On May 10, 2018, the deferment was voided due to the payment received on April 14, in the amount of $was not enough to cover the extension fee and prior months payments
On May 25, 2018, we received a payment in the amount of $470.00; however $was applied towards the extension that was processed for the months of March and April of The remaining amount of $was applied towards your May payment due dateOn July 14, we received a payment in the amount of $which was applied towards your June payment due datePlease be aware, your account is currently past due for a total amount of $679.97; this includes the July payment due date as well as late fees in the amount of $
In order to ensure that the account history is reflected accurately, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on July 11, Please allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
A copy of your account payment history has been mailed to the address of recordShould you have any further questions or concerns with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

March 6,
RE: Complaint ID: ***
*** ***
Dear Mr***:
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt
your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

May 7,
*** *** *** *** *** ** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt
your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

May 25,
Re: Complaint ID: *** *** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to offer the following information
Our records reflect a payoff
was received in the amount of $10,and was applied to the account with an effective date of January 30,
Due to a recent enhancement, an issue was identified Consistent with our obligation to report only accurate information, GM Financial has suppressed reporting while remediation efforts are ongoing On May 22, 2018, GM Financial submitted an update to the credit reporting agencies regarding the current status of your account to reflect paid in full Please allow the credit bureau reporting agencies 30-days to reflect these updates We apologize for any inconvenience this has caused and appreciate your patience
I have mailed a copy of the paid in full letter, a credit rating letter and account payment history for your review If you have any additional questions regarding this matter please feel free to contact GM Financial at *** ***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.***
Regards,
*** ***

July 26,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward the full
GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***I am rejecting this response because:The payment in question was for June and should be at days late, 7/31/17, instead of 8/1/as misinformed, causing a 60day late negative report on my credit report due to delay in anticipated delay due to poor customer service from GM financial I see that you posted the FAQ on payments posting Shouldn't the agents know what are the FAQ's? Why would there be a discrepancy from your policy and what your representatives say? Are you saying we as a customer should never rely on an agent's response during a call, because at the end of the day, what matters/will be honored is what is written and posted online?
Regards,
*** ***

July 7,
Re: Complaint ID: ***
*** ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reportingPlease be advised in order to obtain a copy of your credit bureau reporting you will need to contact the credit bureau reporting agencies directly
If you have any questions or require additional assistance with regard to your existing lease, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: SSN# ***Vehicle Details = Chevy Silverado
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I have been making payment since 3/and never failed a single paymentMy payment was scheduled for Auto-Pay since March and there was not a late payment at all you can check the recordsI understand I closed my Chase Account but I immediately switched my Auto Pay with my new bank in February and you are updating me that Auto Pay expired in April 2018, as far as I remember I did not terminate Auto pay and why and how it expired in first placeI came to know about my Auto Pay expired when I got a call from your department on 4/18/but anyway I made full payment over phone through my bank account and also requested representative to continue with my Auto Pay.5. Again in month of May the Auto payment did not pull my payment from my account not sure why? I never got any phone reminder or any late payment reminder and as per law you have to send written notice and attempt to collect payment which was not done! If I had got one phone call I would have straight away got to the bottom of this issue and got this straighten up once for all.The Auto pay did not work at your end as I confirmed with my bank too and also updated your supervisor when I requested to remove the reporting to credit bureau as this was not my fault at all and you did not follow the process and legal terms in the contract.Please send me a written proof of notice that you sent in registered mail, a phone call recording that you spoke to me and updated about this situation otherwise please take back your reporting to credit bureau, issue me credit of late fees which were charged on my account.If this is not resolved we will have to report to the authorities and take appropriate next steps to resolve and fix this issue.
Regards,
*** ***

Complaint: ***
*** *** Acct# ***Last 4: *** Address * * *** ***
*** *** *** Toyota Tundra

You are wrong on both counts. When I signed my new car deal, I released all interest in both the Chevy Cruze being financed and the GM financial account. It is now in the hands of *** *** Chevrolet, and I am NOT responsible any longer.I cannot believe you don't hear a single word I'm saying.If you say I'm not being billed two months ahead, then why does the online payment system show two months due and not one month??If what you said WAS true, then the amount for February ONLY would show due, and not February AND March. Don't you get it?? Are you that stupid?What I saw was a bill for two months? I cannot believe your company is that stupid.Anyway, I am so glad not be a part of it any longer, and my mission in life is to steer everyone away from GM at all costs so they don't have to go through this. Until GM Financial updates their online billing process, they are going to continue to infuriate customers like me and lose business. It is clear to me that GM financial does not realize their error and is only concerned in their self-interests and just hates their customers.All emotions aside, GM Financial needs to completely revamp their online billing system to show only the current month due. If it is even one day past the due date, that does not give GM the right to automatically slap another month due onto the current month. As I have already said ten times, when I went to make my February payment on February 3, it said the amount due was $664. That's TWO months, and that's what I SAW. GM can explain it a hundred different ways but it still does not change the fact that I'm right. If they were right, I would agree with them, and only one month would show due.I am convinced now that the GM financial is quite insane. GM products, like my new Camaro, are the best, but their financing is horrible, and that's why I bought my way out of the contract. It was better before when they had payment books

July 24,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
The redemption notice you referenced indicates that any expenses incurred and not reflected on the notice will be added to the total amount you must payPlease be advised redemption requires the total loan balance and expenses to be paid in full; the account was reinstated, not redeemedThe total amount required to reinstate your account was $1,895.69, as quoted to you on May 4, You paid $1,to complete the reinstatement
The $in total repossession expenses included a repossession agent fee of $375.00, agent facility fee of $100.00, sheriff fee of $250.00, clerk of court fee of $and an administrative fee of $
You may contact our total loss department directly at ###-###-#### to make arrangements on your remaining account balance
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. Please understand that copies of deferment agreements are not a type of document that is normally requested as customers either maintain the e-mailed version or print copies of the document for their recordsApproval from upper management in several departments had to be obtained, prior to the issuance of copies via regular mail on May 23, Please allow 7-business days to receive the copies of the documents mentioned in our previous response. Please also understand how much you pay over the life of this loan is entirely dependent on how you’ve paid the monthly installmentsThe Total Sale Price shown in the Truth In Lending Disclosures assumes that all payments will be made as scheduledA review of your account payment history indicates that quite a few payments were paid significantly late and that you deferred monthly installments within the first year of your loan when the daily amount of interest was highest. Although you have paid installments of $465.66, a principal balance of $3,still remains due to additional interest assessed and paid over the life of the loan as a direct result of the account payment history of your accountYour loan matures on August 15, Interest still continues to accrue on a daily basis on the unpaid portion of the Amount Financed (principal balance) and once the maturity date expires, the remaining balance becomes due in fullThe account payment history mailed on May 23, provides the complete breakdown of each of your monthly installment payments. The payoff for your account is currently $3,and is good through June 6, 2016, ten days from today’s dateThis amount is comprised of:NET PAYOFF: $3,PRINCIPAL AMOUNT: $3,INTEREST DUE: $53.85The current daily interest amount is $2.24. Should you have any further questions or require additional assistance, please contact Customer Service at ***. Sincerely,GM Financial

December 15,
Re: Complaint ID: ***
*** ***
Dear MsStrong,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised, a refund check in the amount of $was mailed to your address of record on December 14, We apologize for any inconvenience you have experienced as a result of this situation
Should you have any additional questions regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please note on January 11, 2014, you signed a Retail Installment Sale Contract for a Dodge Avenger in the amount of $ 16,at an interest
rate of 17.99%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning February 25,
On April 18, 2016, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was over days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal lawsThe state of North Carolina does not require a cure period or notice of repossession be mailed prior to repossession
Please be advised numerous efforts were made to contact you with regard to the status of the account, including contact emails that were sent out on February 22, March 2, March and April 6, to the email address on fileOur records reflect that we last spoke with you on February 8, 2016; at which time you informed us you would contact us on February 19, to set up further payment arrangementsThe last payment received on the account was on February 29,
Please understand that storage charges accrue daily and are owed separately to the repossession agentA repossession fee is charged every time a vehicle is picked up, along with any other repossession fees
Included for your review are copies of your contract, and account payment historyShould you have further questions or require any additional assistance, please contact the Reinstatement Department at (877) 251-
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please fax documents to ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On February 22, 2014, you signed a Retail Installment Sale Contract (“Contract”) for the purchase of a Chevrolet SparkWithin the
agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on April 8,
Our records reflect on October 7, 2015, a representative notified you that the payoff had not yet been received and that the payment made on October 6, had been processed and applied to the balance of the accountThe representative also explained that a refund would only be processed if there was an overage after the payoff was received
On October 14, 2015, GM Financial provided Fairfield Chevrolet with a payoff quote good for days in the amount of $ 12,This amount included the payment processed on October 6, A check in the amount of $12,from Fairfield Chevrolet was received October 19, At this time the balance owed to payoff the account was $12,leaving an overage in the amount of $Check number in the amount of $was issued to your address of record on November 13,
Our records reflect all refunds owed have been released and mailed to your address of record
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial