GM Financial

March 14,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised,
your GM Financial account ending in has been corrected and reflects the next payment due date is March 6,
Our records reflect the account was last reported in December of for the November paymentYour payment was due on November 6, GM Financial received a payment in the amount of $on November 22, An additional payment was made to complete the November payment on December 8, in the amount of $
Should you have any further questions or require additional assistance please contact GM Financial at *** ***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I am supplying the requested information below.Social Security #: ***, I do not have the Account Number as I am unaware of this informationAlso, given my identity issue and fraud alert this could have been information associated with that issue
Thanks in advance for you assistance in this matter,
*** ***

Complaint: ***I am rejecting this response because: My financial institution says the check was cashed by GMI have faxed proof of funds twice and emailed themEither provide me with proof of what you're saying, or credit my account with the money you lost. Regards,*** ***

November 18,
Re: Complaint ID: ***
*** ***
Dear Ms***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please understand that
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting
Included for your review is a copy of the Contract and Account Payment HistoryIf you have any further questions or are in need of additional assistance regarding this matter, please contact Harvest at ***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

February 27,
Re: Complaint ID: *** *** ** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely, GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following informationOur records reflect that the account for the Chevrolet Tracker matured on November 11, On this date a maturity letter was sent
to the address of record advising you that the final balance had become due in fullAdditional review of our records reflects that the Chapter Bankruptcy filed on February 19, 2013, closed without discharge on May 31, 2013.Please note on July 27, 2015, a cure notice was sent to the address of record prior to your account being submitted for repossession, this notice expired on August 6, On August 7, 2015, the decision was made to place the vehicle out for repossession, as allowed by your contractThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal lawsThe “Notice of Right to Redeem or Reinstate” and the “Notice of Our Plan to Sell Property” were mailed to your address of record on August 11, 2015. A review of your payment history reflects that on August 08, 2015, a payment was submitted in the amount of $via WEB/ACH with Confirmation No***However; the payment was submitted during non-business hours and GM Financial did not receive notification of the payment prior to the repossession that occurred on the same dateGM Financial received the payoff for the vehicle on August 14, The title to the vehicle will be released to the address of record on August 28, To have the title released prior to the scheduled date, proof of cleared funds for any payment made within the last thirty days is requiredAcceptable proof of cleared funds includes a copy of the bank statement reflecting the posted payment(s) and a running account balanceDocumentation can be faxed to ###-###-####, please reference your account number of*-***-***on all documentation.Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at ###-###-####.Sincerely,GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However the Revdex.com should still keep on file the refusal of GM Financial to confirm in writing phone conversations with their customersAlthough GM Financial has made our balance zeroNo property tax is due for Tax Year (January-December) to the City of *** as the insurance was cancelled and as Massachusetts is a mandatory insurance state and the registration is not valid once the vehicle is no longer insuredGM should and will seek an additional abatement from the City so they will not have any liability to the City for the Personal Property Tax
Thank you for your assistance in this matter without the Revdex.com I do not believe this matter would be resolvedOctober through May is a long time to resolve a total vehicle lossI will never again do business with General Motors, GM Financial, or their subsidiariesI will seek removal of late payments through the credit reporting agencies.
Regards,
*** ***

Complaint: *** The account number for further research is ***Please confirm that contact and arrangements were made and PLEASE stop further contactsWe are well aware of the account status and are working to get the account back to current status as quickly as possibleJust please stop the multiple phone calls every day
Regards,
*** ***

January 3,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On July 18, you entered
into a Retail Installment Sale Contract with Excel Chevrolet LLC for the Chevrolet Malibu in the amount of $24,at an interest rate of 9.90%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning September 2,
As of January 3, 2017, your account is days past dueWe are unable to fulfill your request to pay on January 25, and are unable to further discuss payment arrangements in this manner
If you have any further questions or would like to discuss payment arrangements, please call GM Financial at ***
Hours of Operation:
Monday through Thursday, 8:a.mto 8:p.mCT
Friday, 8:a.mto 5:p.mCT
Saturday, 9:a.mto 1:p.mCT
Sincerely,
GM Financial

November 6,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
My account number is ***I was able to put a stop payment on my account through my bank at a cost of $ I expect to be reimbursed for since I called your company a week ago to cancel this payment and it was not doneI also spent over an hour and a half on the phone with GM financial last night again trying to cancel this paymentAll three times I called it took over minutes to get to a representativeAnd only one of them was helpful.
Regards,
John ***

May 30,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On November
17, 2012, you signed a Retail Installment Sales Contract (“Contract”) for the purchase of a Dodge Grand Caravan in the amount of $18,at an interest rate of 18.00%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on January 1, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balanceIf all payments are paid by the due date, the account will be paid in full on the contract maturity dateLate fees are assessed according to the retail installment contract which states the following: If we do not receive your entire payment within days after it is due, you will pay a late charge of 5% of the scheduled payment
Review of your account reflects that after the $payment posted on May 18, 2017, a balance of $remained for your May installmentThis amount was rebilled with your June 15, installment for a total payment of $along with your late fee balance of $352.44, totaling $duePlease understand there was no late fee assessed on your May installment and it will not be reported as past due with the credit reporting agencies as the amount was small enough to be rebilled when your June statement was sent on May 26,
I have included a copy of your contract and payment history for your reviewIf you have any additional questions regarding this matter please feel free to contact the GM Financial Customer Service at ***
Sincerely,
GM Financial

July 6,
Re: *** ** ***
Complaint ID: ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised GM Financial is working diligently to
reflect the correct grounding date for your GM Financial lease accountAn update has been submitted to the credit reporting agencies to remove the derogatory reporting that resulted from the dealership incorrectly grounding the unitUpon complete resolution GM financial will contact you directly
Please be advised that GM Financial takes all complaints seriously and we appreciate you bringing this matter to our attention, and apologize for any inconvenience this situation may be caused
Should you have any further questions or require additional assistance please contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:On my credit report it states that the account is closedIt is notIt also states that the car is "currently" in repossessionIt is notI have possession of the car and I just paid 2/car payment in the account which is currentI will address this with the Illinois Attorney General Office immediatelyThat information is inaccurateThe car is not currently in repossession and the account is not closed and the account is currentWhat you stated was a lieThat information is not accurate as of 1/22/
Regards,
*** ***

November 5, 2015Re: Complaint ID: 10884515Tricia EmejuruThank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information.On March 28, 2013, you signed a Retail Installment Contract (“Contract”) for a Nissan
Altima in the amount of $17,at an interest rate of 19.99%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on May 12, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balance.In review of your account activity and payment history additional interest has accrued over the life of the loan due to payments being made after the scheduled due date, as well as deferments and a due date change that were processed at your requestThroughout the time your account has been active; deferments were processed for the months of December of and January of The account has also been paid past the installment due date on numerous occasionsIt is important to understand that when payments are paid late or deferred, interest will continue to accrue on the unpaid principal balance.Included for your review are copies of your contract and account payment history.Should you have any further questions, please feel free to contact GM Financial at ###-###-####.Sincerely,GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Upon review of the account, GM Financial did submit a request and an update was made to the account payment history of the accountHowever, it reflects the date of first delinquency did not update correctly
Please be advised GM Financial has submitted an update and forwarded the proper documentation to all three major credit bureausPlease allow 30-days for this information to update and reflect accordingly
Should you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

February 6,
Re: Complaint ID: ***
*** ***
Dear Mr***
Thank you for the correspondence sent to the Revdex.comGM Financial has reviewed your concerns and would like to provide the following information
With
the information you’ve provided, GM Financial is unable to locate an account or application for creditPlease provide proof of the inquiry dated April 22, and GM Financial will research further
Should you have any further questions or require additional assistance with regard to your lease account, please contact me directly at *** ***
Sincerely,
GM Financial

July 3,
Re: Complaint ID: ***
*** E***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredFor
verification purposes, please reply with the account number and/or the last four digits of your social security number, along with the year, make, and model of the vehicleUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: They Recived my check on august & It cleared on august never contacted me, Never sent a letter and when I called They said check was not received ( did this times )Plus They Threatened to repossess the car in their september letter.Have a stack of papers I sent them with regard to this matter with no response from them.I received the title to the car almost weeks after I paid for the car.I want INTEREST FOR MONTH ON THE $31,THEY HELD FOR OVER MONTHTheir customer service STINKS, Gave Me the runaround for over month
Regards,
*** ***