GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you so much.
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On February 22, 2014, you signed a Retail Installment Sale Contract (“Contract”) for the purchase of a Chevrolet SparkWithin the
agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on April 8,
Our records reflect on October 7, 2015, a representative notified you that the payoff had not yet been received and that the payment made on October 6, had been processed and applied to the balance of the accountThe representative also explained that a refund would only be processed if there was an overage after the payoff was received
On October 14, 2015, GM Financial provided Fairfield Chevrolet with a payoff quote good for days in the amount of $ 12,This amount included the payment processed on October 6, A check in the amount of $12,from Fairfield Chevrolet was received October 19, At this time the balance owed to payoff the account was $12,leaving an overage in the amount of $Check number in the amount of $was issued to your address of record on November 13,
Our records reflect all refunds owed have been released and mailed to your address of record
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
I have attached a copy of check and pay off letterAll requested information is listed on these forms
Regards,
*** ***-***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information.Unfortunately, GM Financial is unable to assist you with regard to the civil situation between yourself and the other party to this contractAs you have been previously advised all parties to the contract are still responsible for maintaining the monthly installment payments as per the ContractThe contractual obligation still remains and cannot be terminated without payment of the balance owed in full.Should you have any further questions or require additional assistance, please contact GM Financial at 1(800)944-5047.Sincerely,GM Financial

Complaint: *** The account number for further research is ***Please confirm that contact and arrangements were made and PLEASE stop further contactsWe are well aware of the account status and are working to get the account back to current status as quickly as possibleJust please stop the multiple phone calls every day
Regards,
*** ***

February 26, RE: Complaint ID: *** *** ***
Dear Ms.Salvucci: Thank you for forwarding the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer you the following informationOn October 23, 2017, you entered into a Closed End Motor Vehicle Lease Agreement with Herb Chambers Andover Street, Incfor the Chevrolet SilveradoWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 23rd day of each month beginning October 23, Our records reflect that GM Financial did receive the first month payment that was due October 23, and it was applied correctlyAs previously explained, you submitted a payment on December 22, at 10:p.m., which was for the due date of November 23, In addition, our website provides FAQ regarding payment posting timeframes that states: Any payment made before 5pm CT will post to your account on the day you schedule it (excluding weekends and holidays)Any payment made after 5pm CT will post to your account the following business day (excluding weekends and holidays)The funds will be drafted from your bank account within two business days from the posting date (excluding weekends and holidays)Only payments made from a bank account may be future datedYour payment was made after the 5pm CT timeframe and on a holiday weekend, therefore your account went over days past dueThis payment was not honored by your financial institution and returned to GM Financial as No Account\Unable to Locate AccountOur records also reflect the payment due on November 23, was not paid until January 22, Please understand that GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your accountOur thorough review also reflects the account balance has reported accurately to all three major credit bureau agenciesPlease review your account balance on each of these reports and provide additional information in writing should they reflect differentlyI have mailed a copy of your Lease Agreement as well as each billing statement mailed which specifically identifies amounts due and due datesShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ###-###-####Sincerely, GM Financial

Complaint: ***
I am rejecting this response because:
GM has failed to provide a factual document such as a federal odometer statement in order to prove the mileage overageI will acknowledge I did have a contract with them as they've shownHowever, any such fees require supporting documentation and they've failed to provided that documentationSeeing as they can't prove I've gone over the miles with the correct documents, I once again request the they remove this from my credit report as I'd like to avoid to take any type of legal action against GM
Regards,
*** ***

The Western Union ACH site does not allow for changing of the addressI have tried this morning before I responded to this response, and the address box is uneditableMy legal information has to correspond to the information provided to my financial institutionEvery other loan I pay back using ACH allows for my legal address to be used, rather than trying to force me to use my physical address.

Plain and simple we do not accept this responseThe fact that I did make contact with GM Financial on July 2, to notify them that the vehicle was traded and supplied them with the name, address and phone number of the dealership should have been sufficientThen the dealership calling them in August to notify them that a payoff was sent to GM Financial the first part of July and explained that they got the payoff address from their very own websiteWhen they did get the payoff, it showed the date which the vehicle was traded inTo me this is poor customer service, horrible communication and bad business practicesThey keep saying they tried to call, but the number they had was disconnect as we moved phone carriers and the email address was discontinuedI contacted them and made them aware of the vehicle being traded and which dealership it was traded to, this constitutes full responsibility on my partI am going to seek an attorney and refuse to accept anything other than removal of negative reporting to the credit reporting agenciesThis is why the Revdex.com exists, to give consumers a fair chance to describe horrible customer service experiencesThis needs to be posted against GM Financial, otherwise the rating they have is untrue

July 28,
RE: Complaint ID: ***
*** ***
Dear Ms***:
Thank you for forwarding the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On April 13, 2014, you signed a Lease
Agreement for a Chevrolet MalibuWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 13th day of each month
Please note that the lease buyout amount quote reflects the remaining base rent payments due for the lease contract should you return the vehicle to a GM branded dealershipPer your contract, the full pay off balance is required to purchase the vehicle
GM Financial is unable to accept the lease buyout amount for a full pay off as the responsibility for this contractual obligation remains
We have mailed you a copy of your Lease Agreement which outlines this informationPlease feel free to contact our office at *** if you have further questions or concerns
Sincerely,
GM Financial

Complaint: ***
My account number is ***I was able to put a stop payment on my account through my bank at a cost of $ I expect to be reimbursed for since I called your company a week ago to cancel this payment and it was not doneI also spent over an hour and a half on the phone with GM financial last night again trying to cancel this paymentAll three times I called it took over minutes to get to a representativeAnd only one of them was helpful.
Regards,
John ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** * *** *** & ***

February 21,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Upon review of the account, on February 21, 2017, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureausPlease allow 30-days for this information to update and reflect accordingly
Please be advised a refund in the amount of $was issued by GM Financial Check Number *** and sent by regular mail to your address of record on February 14, Please allow to business days from the time the check was issued for it to be received
Should you have any further questions or require additional assistance regarding this matter, please feel free to contact GM Financial directly at *** ***
Sincerely,
GM Financial

There is no excuse for the way I was treated, there explanation does not go into all of the lies, disrespect, and amount of time wasted by *** from the bank and myself. There is no reason it takes over months to resolve this, they are saying I was refunded $when they were to return $588. They have screwed up my checking account, my house payments, and now my car payments due to their irresponsible responses or for that matter no response when they said they would. If this is how GM Financial handles people who have problems with their own accounts or have a medical catastrophe like I did and contact them in September of to let know this fact and their help and concern was worthless. You talk to people in USA one minute and Canada or Texas but their computer systems don't seem to connect to each other cause they seem to loose notes, follow up on what they want are saying they are doing because Canada gets involved but they dropped the ball....really. I'm closing I am not satisfied with their response and I'm sure the President of GM Financial would be dissatisfied with their employees.Regards,*** ***

August 10,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.com, please be advised GM Financial has not changed its position regarding the request to reimburse any overdraft fees
Should you have any additional questions regarding this matter, please feel free to contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However the Revdex.com should still keep on file the refusal of GM Financial to confirm in writing phone conversations with their customersAlthough GM Financial has made our balance zeroNo property tax is due for Tax Year (January-December) to the City of *** as the insurance was cancelled and as Massachusetts is a mandatory insurance state and the registration is not valid once the vehicle is no longer insuredGM should and will seek an additional abatement from the City so they will not have any liability to the City for the Personal Property Tax
Thank you for your assistance in this matter without the Revdex.com I do not believe this matter would be resolvedOctober through May is a long time to resolve a total vehicle lossI will never again do business with General Motors, GM Financial, or their subsidiariesI will seek removal of late payments through the credit reporting agencies.
Regards,
*** ***

February 5,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised the
payment in question was located and applied to your account and reflects the account as paid in full as of December 13, A refund has been requested and is being processedA check in the amount of $2,will be mailed to the address on file
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at (*** ***
Sincerely,
GM Financial

December 21,
RE: Complaint ID: ***
*** ** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is required
At your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

March 14,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised,
your GM Financial account ending in has been corrected and reflects the next payment due date is March 6,
Our records reflect the account was last reported in December of for the November paymentYour payment was due on November 6, GM Financial received a payment in the amount of $on November 22, An additional payment was made to complete the November payment on December 8, in the amount of $
Should you have any further questions or require additional assistance please contact GM Financial at *** ***
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security numberUpon receipt of this information I will research
this matter Sincerely,GM Financial