GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** * *** *** & ***

April 18,
Re: Complaint ID: *** *** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to offer the following information
Due to a recent
enhancement, an issue was identified Consistent with our obligation to report only accurate information, GM Financial has suppressed reporting while remediation efforts are ongoing Based on your inquiry, we submitted an update to the credit reporting agencies regarding the current status of your account Please allow the credit bureau reporting agencies 30-days to reflect these updates We apologize for any inconvenience this has caused and appreciate your patience
If you have any additional questions regarding this matter, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

The Western Union ACH site does not allow for changing of the addressI have tried this morning before I responded to this response, and the address box is uneditableMy legal information has to correspond to the information provided to my financial institutionEvery other loan I pay back using ACH allows for my legal address to be used, rather than trying to force me to use my physical address.

Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security numberUpon receipt of this information I will research
this matter Sincerely,GM Financial

February 20,
Re: Complaint ID: ***
*** ** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comAs previously explained, I would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberIf you cannot provide this information, please contact GM Financial at ###-###-#### for further assistance
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please note on January 11, 2014, you signed a Retail Installment Sale Contract for a Dodge Avenger in the amount of $ 16,at an interest
rate of 17.99%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning February 25,
On April 18, 2016, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was over days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal lawsThe state of North Carolina does not require a cure period or notice of repossession be mailed prior to repossession
Please be advised numerous efforts were made to contact you with regard to the status of the account, including contact emails that were sent out on February 22, March 2, March and April 6, to the email address on fileOur records reflect that we last spoke with you on February 8, 2016; at which time you informed us you would contact us on February 19, to set up further payment arrangementsThe last payment received on the account was on February 29,
Please understand that storage charges accrue daily and are owed separately to the repossession agentA repossession fee is charged every time a vehicle is picked up, along with any other repossession fees
Included for your review are copies of your contract, and account payment historyShould you have further questions or require any additional assistance, please contact the Reinstatement Department at (877) 251-
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information.Unfortunately, GM Financial is unable to assist you with regard to the civil situation between yourself and the other party to this contractAs you have been previously advised all parties to the contract are still responsible for maintaining the monthly installment payments as per the ContractThe contractual obligation still remains and cannot be terminated without payment of the balance owed in full.Should you have any further questions or require additional assistance, please contact GM Financial at 1(800)944-5047.Sincerely,GM Financial

February 21,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Upon review of the account, on February 21, 2017, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureausPlease allow 30-days for this information to update and reflect accordingly
Please be advised a refund in the amount of $was issued by GM Financial Check Number *** and sent by regular mail to your address of record on February 14, Please allow to business days from the time the check was issued for it to be received
Should you have any further questions or require additional assistance regarding this matter, please feel free to contact GM Financial directly at *** ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:GM Finance removed the negative information on my reports around May and has since inserted it back They are affecting my entire life to include my Security Clearance by doing this Attached shows were the negative information was removed and it was only showing my most recent payment of May
Regards,
*** ***

April 27, Re: Complaint ID: *** *** *** Dear Ms***, Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Review of your account reflects that the fees incurred for the May 13, repossession total $This amount includes a repossession fee of $and key fee of $162.38, including taxOn May 20, 2016, you paid $towards those fees in order to reinstate the lease, leaving a remaining balance of $ As of the date of this letter, your account is days delinquent for your April 15, installment dateAs a courtesy, we have requested a waiver in the amount of $for your April late feePlease be aware that GM Financial reports to the credit bureau reporting agencies every thirty daysShould you have any further questions or require additional assistance, please feel free to contact GM Financial at *** Sincerely, GM Financial

February 21, Re:Complaint ID: *** *** * *** Dear Mr***, Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following informationIt has been brought to our attention that in January 2017, some consumer’s trade lines did not update the current balance field appropriately which may have caused your trade line to show as paid or closedWe are working with the credit bureaus to correct this issuePlease allow some time for your trade line to be updated with the correct account informationOur records reflect that a credit rating letter was sent to your address of record on February 10, reflecting the current balance of your account as $15,Should you have any further questions or require additional assistance regarding this matter, please contact GM Financial directly at ***Sincerely, GM Financial

October 11,
RE: Complaint ID: ***
*** ***
Dear Ms***:
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Thank you for your time and insight regarding your experience with GM Financial
Sincerely,
GM Financial

February 5,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised the
payment in question was located and applied to your account and reflects the account as paid in full as of December 13, A refund has been requested and is being processedA check in the amount of $2,will be mailed to the address on file
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at (*** ***
Sincerely,
GM Financial

February 5, RE: Complaint ID: *** *** ***
Dear Mr***: Thank you for forwarding the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer you the following information Per our conversation February 2, 2018, we have submitted the request to refund $Please allow processing time and I will follow up with you once the check has been mailed to you Please feel free to contact our office should you have further questions or concerns Sincerely, GM Financial Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you so much.
Regards,
*** ***

March 16,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

February 9,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me
your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

August 10,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.com, please be advised GM Financial has not changed its position regarding the request to reimburse any overdraft fees
Should you have any additional questions regarding this matter, please feel free to contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

July 28,
RE: Complaint ID: ***
*** ***
Dear Ms***:
Thank you for forwarding the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On April 13, 2014, you signed a Lease
Agreement for a Chevrolet MalibuWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 13th day of each month
Please note that the lease buyout amount quote reflects the remaining base rent payments due for the lease contract should you return the vehicle to a GM branded dealershipPer your contract, the full pay off balance is required to purchase the vehicle
GM Financial is unable to accept the lease buyout amount for a full pay off as the responsibility for this contractual obligation remains
We have mailed you a copy of your Lease Agreement which outlines this informationPlease feel free to contact our office at *** if you have further questions or concerns
Sincerely,
GM Financial

February 26, RE: Complaint ID: *** *** ***
Dear Ms.Salvucci: Thank you for forwarding the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer you the following informationOn October 23, 2017, you entered into a Closed End Motor Vehicle Lease Agreement with Herb Chambers Andover Street, Incfor the Chevrolet SilveradoWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 23rd day of each month beginning October 23, Our records reflect that GM Financial did receive the first month payment that was due October 23, and it was applied correctlyAs previously explained, you submitted a payment on December 22, at 10:p.m., which was for the due date of November 23, In addition, our website provides FAQ regarding payment posting timeframes that states: Any payment made before 5pm CT will post to your account on the day you schedule it (excluding weekends and holidays)Any payment made after 5pm CT will post to your account the following business day (excluding weekends and holidays)The funds will be drafted from your bank account within two business days from the posting date (excluding weekends and holidays)Only payments made from a bank account may be future datedYour payment was made after the 5pm CT timeframe and on a holiday weekend, therefore your account went over days past dueThis payment was not honored by your financial institution and returned to GM Financial as No Account\Unable to Locate AccountOur records also reflect the payment due on November 23, was not paid until January 22, Please understand that GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your accountOur thorough review also reflects the account balance has reported accurately to all three major credit bureau agenciesPlease review your account balance on each of these reports and provide additional information in writing should they reflect differentlyI have mailed a copy of your Lease Agreement as well as each billing statement mailed which specifically identifies amounts due and due datesShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ###-###-####Sincerely, GM Financial