GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following informationOur records reflect that the account for the Chevrolet Tracker matured on November 11, On this date a maturity letter was sent
to the address of record advising you that the final balance had become due in fullAdditional review of our records reflects that the Chapter Bankruptcy filed on February 19, 2013, closed without discharge on May 31, 2013.Please note on July 27, 2015, a cure notice was sent to the address of record prior to your account being submitted for repossession, this notice expired on August 6, On August 7, 2015, the decision was made to place the vehicle out for repossession, as allowed by your contractThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal lawsThe “Notice of Right to Redeem or Reinstate” and the “Notice of Our Plan to Sell Property” were mailed to your address of record on August 11, 2015. A review of your payment history reflects that on August 08, 2015, a payment was submitted in the amount of $via WEB/ACH with Confirmation No***However; the payment was submitted during non-business hours and GM Financial did not receive notification of the payment prior to the repossession that occurred on the same dateGM Financial received the payoff for the vehicle on August 14, The title to the vehicle will be released to the address of record on August 28, To have the title released prior to the scheduled date, proof of cleared funds for any payment made within the last thirty days is requiredAcceptable proof of cleared funds includes a copy of the bank statement reflecting the posted payment(s) and a running account balanceDocumentation can be faxed to ###-###-####, please reference your account number of*-***-***on all documentation.Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at ###-###-####.Sincerely,GM Financial

March 16,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

July 6,
Re: *** ** ***
Complaint ID: ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised GM Financial is working diligently to
reflect the correct grounding date for your GM Financial lease accountAn update has been submitted to the credit reporting agencies to remove the derogatory reporting that resulted from the dealership incorrectly grounding the unitUpon complete resolution GM financial will contact you directly
Please be advised that GM Financial takes all complaints seriously and we appreciate you bringing this matter to our attention, and apologize for any inconvenience this situation may be caused
Should you have any further questions or require additional assistance please contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please note on January 11, 2014, you signed a Retail Installment Sale Contract for a Dodge Avenger in the amount of $ 16,at an interest
rate of 17.99%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning February 25,
On April 18, 2016, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was over days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal lawsThe state of North Carolina does not require a cure period or notice of repossession be mailed prior to repossession
Please be advised numerous efforts were made to contact you with regard to the status of the account, including contact emails that were sent out on February 22, March 2, March and April 6, to the email address on fileOur records reflect that we last spoke with you on February 8, 2016; at which time you informed us you would contact us on February 19, to set up further payment arrangementsThe last payment received on the account was on February 29,
Please understand that storage charges accrue daily and are owed separately to the repossession agentA repossession fee is charged every time a vehicle is picked up, along with any other repossession fees
Included for your review are copies of your contract, and account payment historyShould you have further questions or require any additional assistance, please contact the Reinstatement Department at (877) 251-
Sincerely,
GM Financial

November 18,
Re: Complaint ID: ***
*** ***
Dear Ms***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please understand that
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting
Included for your review is a copy of the Contract and Account Payment HistoryIf you have any further questions or are in need of additional assistance regarding this matter, please contact Harvest at ***
Sincerely,
GM Financial

February 9,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me
your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

June 20,
Re: Complaint ID: ***
*** O*** ***
Dear *** *** ***,
Thank you for the correspondence sent to the Revdex.com. We have reviewed your concerns and would like to offer the following information
A refund has been requested in the amount of $and will be sent to the address of record due to an overpayment received in the month of January
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

October 11,
RE: Complaint ID: ***
*** ***
Dear Ms***:
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Thank you for your time and insight regarding your experience with GM Financial
Sincerely,
GM Financial

Complaint: ***I am rejecting this response because: My financial institution says the check was cashed by GMI have faxed proof of funds twice and emailed themEither provide me with proof of what you're saying, or credit my account with the money you lost. Regards,*** ***

November 6,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

April 13,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised that your concerns have been escalated to GM Financial’s Canadian operations for review and response
Our A.V.Pof Collections has communicated with you directly to acknowledge your concerns and has worked directly with you to resolve these concerns
It is our understanding there are no outstanding concerns at this time however, if any additional assistance is required, we remain willing to work with you in this regard
Sincerely,

May 1,
Re: *** ** *** Complaint ID: ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial has confirmed with the third party agency, *** *** *** that the account was settled in full on March 14, for $3,On April 27, 2018, GM Financial submitted an update to the credit reporting agencies regarding the current status of your account, to reflect as settled in fullPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM Financial
We apologize for any inconvenience this has caused and appreciate your patienceIf you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

July 3,
Re: Complaint ID: ***
*** E***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredFor
verification purposes, please reply with the account number and/or the last four digits of your social security number, along with the year, make, and model of the vehicleUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please fax documents to ###-###-####
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Upon review of the account, GM Financial did submit a request and an update was made to the account payment history of the accountHowever, it reflects the date of first delinquency did not update correctly
Please be advised GM Financial has submitted an update and forwarded the proper documentation to all three major credit bureausPlease allow 30-days for this information to update and reflect accordingly
Should you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:On my credit report it states that the account is closedIt is notIt also states that the car is "currently" in repossessionIt is notI have possession of the car and I just paid 2/car payment in the account which is currentI will address this with the Illinois Attorney General Office immediatelyThat information is inaccurateThe car is not currently in repossession and the account is not closed and the account is currentWhat you stated was a lieThat information is not accurate as of 1/22/
Regards,
*** ***

November 5, 2015Re: Complaint ID: 10884515Tricia EmejuruThank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information.On March 28, 2013, you signed a Retail Installment Contract (“Contract”) for a Nissan
Altima in the amount of $17,at an interest rate of 19.99%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on May 12, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balance.In review of your account activity and payment history additional interest has accrued over the life of the loan due to payments being made after the scheduled due date, as well as deferments and a due date change that were processed at your requestThroughout the time your account has been active; deferments were processed for the months of December of and January of The account has also been paid past the installment due date on numerous occasionsIt is important to understand that when payments are paid late or deferred, interest will continue to accrue on the unpaid principal balance.Included for your review are copies of your contract and account payment history.Should you have any further questions, please feel free to contact GM Financial at ###-###-####.Sincerely,GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I am supplying the requested information below.Social Security #: ***, I do not have the Account Number as I am unaware of this informationAlso, given my identity issue and fraud alert this could have been information associated with that issue
Thanks in advance for you assistance in this matter,
*** ***

April 27, Re: Complaint ID: *** *** *** Dear Ms***, Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Review of your account reflects that the fees incurred for the May 13, repossession total $This amount includes a repossession fee of $and key fee of $162.38, including taxOn May 20, 2016, you paid $towards those fees in order to reinstate the lease, leaving a remaining balance of $ As of the date of this letter, your account is days delinquent for your April 15, installment dateAs a courtesy, we have requested a waiver in the amount of $for your April late feePlease be aware that GM Financial reports to the credit bureau reporting agencies every thirty daysShould you have any further questions or require additional assistance, please feel free to contact GM Financial at *** Sincerely, GM Financial