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GM Financial Reviews (4045)

May 30,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On November
17, 2012, you signed a Retail Installment Sales Contract (“Contract”) for the purchase of a Dodge Grand Caravan in the amount of $18,at an interest rate of 18.00%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on January 1, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balanceIf all payments are paid by the due date, the account will be paid in full on the contract maturity dateLate fees are assessed according to the retail installment contract which states the following: If we do not receive your entire payment within days after it is due, you will pay a late charge of 5% of the scheduled payment
Review of your account reflects that after the $payment posted on May 18, 2017, a balance of $remained for your May installmentThis amount was rebilled with your June 15, installment for a total payment of $along with your late fee balance of $352.44, totaling $duePlease understand there was no late fee assessed on your May installment and it will not be reported as past due with the credit reporting agencies as the amount was small enough to be rebilled when your June statement was sent on May 26,
I have included a copy of your contract and payment history for your reviewIf you have any additional questions regarding this matter please feel free to contact the GM Financial Customer Service at ***
Sincerely,
GM Financial

April 18,
Re: Complaint ID: *** *** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to offer the following information
Due to a recent
enhancement, an issue was identified Consistent with our obligation to report only accurate information, GM Financial has suppressed reporting while remediation efforts are ongoing Based on your inquiry, we submitted an update to the credit reporting agencies regarding the current status of your account Please allow the credit bureau reporting agencies 30-days to reflect these updates We apologize for any inconvenience this has caused and appreciate your patience
If you have any additional questions regarding this matter, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

March 21,
Re: Complaint ID: ***
*** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On April 3, you
entered into a Retail Installment Sale Contract (“Contract”) with Gerry Lane Chevrolet for the Chevrolet MalibuGM Financial employees were not present at Gerry Lane Chevrolet (“Dealer”) during the signing of the contract and GM Financial was not an original contracting party in any agreements between the two partiesThe contract was subsequently assigned to GM Financial
The “Notice of Right to Redeem or Reinstate” and the “Notice of Our Plan to Sell Property” were mailed to your address of record on September 8, These notices explained that you would be required to pay the difference between the amount you owed to GM Financial and the amount the vehicle sold for, plus expenses if you opted not to redeem/reinstate the vehicleAfter the sale of the vehicle at auction, a “Deficiency Calculation” letter was mailed to your address of record on February 11, to inform you of the remaining balance owed
We empathize with the problems you may have experienced with the vehicle; however, the responsibility for this contractual obligation remainsAll mechanical issues would have needed to be resolved between yourself, Rainbow Chevrolet, and/or the manufacturer of the vehicle, if necessary
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:GM Finance removed the negative information on my reports around May and has since inserted it back They are affecting my entire life to include my Security Clearance by doing this Attached shows were the negative information was removed and it was only showing my most recent payment of May
Regards,
*** ***

February 20,
Re: Complaint ID: ***
*** ** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comAs previously explained, I would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberIf you cannot provide this information, please contact GM Financial at ###-###-#### for further assistance
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11518553, and have determined that this does not resolve my dispute
Thank you for respondingMy social security number is ***I'm not sure of the "date of inquiry" but my initial call with GM financial took place during the week ending may thru may 20, which was my wedding dayMy car was towed on June 2nd and I've spoken to approx -different reps between June - June 13thI haven't heard anything from anyone since that time. My contact number is ###-###-####I made the complaint with the Revdex.com on June 23, Thank you and I hope to hear back from you soon *** ***

February 21, Re:Complaint ID: *** *** * *** Dear Mr***, Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following informationIt has been brought to our attention that in January 2017, some consumer’s trade lines did not update the current balance field appropriately which may have caused your trade line to show as paid or closedWe are working with the credit bureaus to correct this issuePlease allow some time for your trade line to be updated with the correct account informationOur records reflect that a credit rating letter was sent to your address of record on February 10, reflecting the current balance of your account as $15,Should you have any further questions or require additional assistance regarding this matter, please contact GM Financial directly at ***Sincerely, GM Financial

January 3,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On July 18, you entered
into a Retail Installment Sale Contract with Excel Chevrolet LLC for the Chevrolet Malibu in the amount of $24,at an interest rate of 9.90%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning September 2,
As of January 3, 2017, your account is days past dueWe are unable to fulfill your request to pay on January 25, and are unable to further discuss payment arrangements in this manner
If you have any further questions or would like to discuss payment arrangements, please call GM Financial at ***
Hours of Operation:
Monday through Thursday, 8:a.mto 8:p.mCT
Friday, 8:a.mto 5:p.mCT
Saturday, 9:a.mto 1:p.mCT
Sincerely,
GM Financial

April 13,
Re: *** *** Complaint ID: *** GM Financial Account No.: ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer
the following information
Our records reflect that a refund request was submitted on April 4, 2018, for the amount of $5,this request has been approved and the check will be mailed out on Monday, April 16, Please allow time for delivery by regular mail
If you have any questions or require additional assistance, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
How do I reach out to them to send my info over to them to get this taken care of?
Regards,
*** ***

February 5, RE: Complaint ID: *** *** ***
Dear Mr***: Thank you for forwarding the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer you the following information Per our conversation February 2, 2018, we have submitted the request to refund $Please allow processing time and I will follow up with you once the check has been mailed to you Please feel free to contact our office should you have further questions or concerns Sincerely, GM Financial Tell us why here

February 27,
Re: Complaint ID: *** *** ** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely, GM Financial

March 16,
Re: Complaint ID: *** *** ** ***
Dear Ms***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On January 30, 2016, and
February 1, GM Financial received two applications for credit submitted at ** *** ChevroletYou have indicated that you are disputing the inquiries as unauthorized; and as a result, GM Financial has requested that the appropriate credit reporting agencies remove the GM Financial inquiries from your credit reportIn the event that the credit bureau reporting agencies are unable to delete the inquiries, we have asked that at a minimum that they convert the hard inquiries to a soft inquiriesPlease be advised that it can take the credit reporting agencies four to six weeks to update your credit report
Copy of the Inquiry Removal letters has been included for your reviewShould you have any further questions contact Customer Service at ***
Hours of Operation:
Monday through Thursday, 7:a.mto 8:p.mCT
Friday, 7:a.mto 7:p.mCT
Saturday, 7:a.mto 4:p.mCT
Sincerely
GM Financial

August 10,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.com, please be advised GM Financial has not changed its position regarding the request to reimburse any overdraft fees
Should you have any additional questions regarding this matter, please feel free to contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: They Recived my check on august & It cleared on august never contacted me, Never sent a letter and when I called They said check was not received ( did this times )Plus They Threatened to repossess the car in their september letter.Have a stack of papers I sent them with regard to this matter with no response from them.I received the title to the car almost weeks after I paid for the car.I want INTEREST FOR MONTH ON THE $31,THEY HELD FOR OVER MONTHTheir customer service STINKS, Gave Me the runaround for over month
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
As long as their words and actions align.
Regards,
*** * *** ***

Thank you for the correspondence sent to the Revdex.comPlease understand that GM Financial is unable to research this matter or provide additional information without an authorization and consent form signed by Mrs***You may have the Mrs*** contact our Lease Customer
Service department at ###-###-#### to discuss this matter further
Sincerely,
GM Financial

March 14,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As previously advised, a refund in the amount of was issued to your address of record on March 7, Please allow 7-business days to be receivedIf after this timeframe has passed and you have not received the refund, please contact GM Financial’s Customer Service Department directly at ###-###-#### for additional assistance
Sincerely,
GM Financial

October 28,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
At this time, GM
Financial is currently reviewing your account for a possible refund
Should you have any further questions or require additional assistance regarding this matter, please contact GM Financials Lease Servicing Department at 1(800)369-
Sincerely,
GM Financial

The consumer rejected our response but did not type in any reasons for her rebuttal

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Address: P.O. Box 9000, Lutherville, Maryland, United States, 21094

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