GM Financial

October 20,
RE: Complaint ID: ***
*** ** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information
is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

September 20,
Re: Complaint ID: ***
*** * ***
Dear Mrs***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountI would like the opportunity to speak to you with regard to your
concerns, at your earliest convenience please contact me at the number provided below
Sincerely,
*** *** Compliance Management SystemPhone: *** Fax* ***

November 6,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On June 10, 2012,
you signed a Retail Installment Sale Contract (“Contract”) for the purchase of a Nissan Versa in the amount of $14,Enclosed is a copy of the Retail Installment Contract and Credit ApplicationThese documents are sufficient to validate your obligation for this account and all the information that has been sent to any credit agencyWe will also mail these to you, along with a copy of the payment history for your review
Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agenciesOur research concludes that the account status and account payment history have been reported to the credit agencies with accuracyAs a result, we are unable to make any changes or deletions
If you are the victim of identity theft regarding a GM Financial account and wish to request an investigation, the claim must be submitted in writing and mailed or faxed to GM FinancialWe have mailed you a copy of the GM Financial Fraud Investigation Process, Investigation Request Form, and ID Theft Affidavit Please remit the completed forms and required documents as per the instructions and an investigation will be conducted
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

June 8,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On January 17, 2017,
you entered into a Retail Installment Sale Contract (“Contract”) for a used GMC Yukon with AutoNation Honda ChandlerGM Financial was not present at AutoNation Honda Chandler during the signing of the contract and was not privileged to any agreements between the two partiesThe contract was subsequently assigned to GM Financial
We empathize with the problems you may have experienced; however, all mechanical issues would need to be resolved between yourself, AutoNation Honda Chandler and the manufacturer of the vehicle, if necessaryIf you would like to discuss this matter further with the manufacturer of your vehicle, please contact the GMC Customer Assistance line at ***
Should you have any further questions, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

June 9,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial received an
application for credit and you have indicated that you are disputing the inquiries as unauthorizedAs of the date of this letter, GM Financial has requested that the appropriate credit reporting agencies remove the GM Financial inquiries from your credit reportIn the event that the credit bureau reporting agencies are unable to delete the inquiries, we have asked that at a minimum that they convert the hard inquiry to a soft inquiryPlease be advised that it can take the credit reporting agencies four to six weeks to update your credit report
Should you have any further questions, please contact the Customer Service Department at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:At time of loss and after signing the initial contract I have been paying for GAP coverage, and was told that as soon as payment was received by GM Financial that the GAP coverage would take in effect I am certainty not going to make payments on this loan when I have already made and maintained GAP coverage insurance at time of purchase My complaint is not regrading the loan itself it is regarding the GAP Insurance By initialing GAP insurance coverage I agreed to pay a extra portion included in my monthly loan payment, in return if and when the vehicle is determined a total loss by accident - then it was my understanding contractually that this coverage would take care of the difference My vehicle was determined a total loss by my insurance on March 7th, Contractually, GAP Coverage which I have already paid into should take effect there after as explained at time of purchase This was my included in my original complaint and I deem it still valid.
Regards,
*** ***

February 13,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Based on a review of the payment history included in the initial response, your account reflects that a payment in the amount of $posted to your account effective November 20, As of today’s date, your account is days past due in the amount of $for your February installment balance and $in late fees, totaling $
Please be aware, your account is billed days prior to your due dateThe current billed amount will also include your March 1, installment and reflect a total due of $
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

November 5, 2015Re: Complaint ID: 10884515Tricia EmejuruThank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information.On March 28, 2013, you signed a Retail Installment Contract (“Contract”) for a Nissan
Altima in the amount of $17,at an interest rate of 19.99%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on May 12, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balance.In review of your account activity and payment history additional interest has accrued over the life of the loan due to payments being made after the scheduled due date, as well as deferments and a due date change that were processed at your requestThroughout the time your account has been active; deferments were processed for the months of December of and January of The account has also been paid past the installment due date on numerous occasionsIt is important to understand that when payments are paid late or deferred, interest will continue to accrue on the unpaid principal balance.Included for your review are copies of your contract and account payment history.Should you have any further questions, please feel free to contact GM Financial at ###-###-####.Sincerely,GM Financial

February 28,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of your account reflects we are still in need of
the odometer statement in order to release your titlePlease be advised the mileage reading is required in order to transfer the titlePlease remit your odometer statement to GM Financials Remarketing department via email to [email protected] or you may fax the documents to fax number ###-###-####
Should you have any further questions or require additional assistance regarding this matter, please contact GM Financials Lease Servicing Department at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On June 19, 2015, you entered into a Closed End Motor Vehicle Lease (“Contract”) for a GMC TerrainWithin the agreement, you agreed to a
month lease term with a monthly payment in the amount of $per month, due on the 19th day of each month
Our records reflect that a payment intended for the July of base rent payment was received on August 3, in the amount of $429.45; this payment was returned to GM Financial due to insufficient funds on August 10, On August 25, 2015, GM Financial received a payment in the amount of $which paid the July of base rent payment; at this time, the account was days past due The base rent payment for August of was initially received on September 25, 2015, when the account was days past dueA payment in the amount of $was received on October 7, intended for the September of base rent payment; this payment was returned to GM Financial due to insufficient funds on October 20, The next payment was received on October 28, in the amount of $and paid the September base rent payment; at this time, the account was days past due
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history have been reported with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
Included for your review are copies of your Account Payment History, and ContractShould you find any discrepancies and would like for GM Financial to research further, proof of cleared funds reflecting that the item(s) have been cashed by GM Financial are requiredPlease fax in a front and back copy of the cashed item or a bank statement with a running balance reflecting the cashed item to (877) 868-and (716) 616-, so that research may begin
Should you have any further questions or require additional assistance, please feel free to contact Lease Customer Service at 1(800)369-
Sincerely,
GM Financial

April 27,
Re: Complaint ID: *** *** ***
Dear *** ***
Thank you for the correspondence sent to the Revdex.com I would like an opportunity to address your concerns; however, additional information is
required At your earliest convenience, please forward me your social security number and/or your account number Upon receipt of this information I will research this matter
Sincerely,
GM Financial

September 2,
Re: Complaint ID:
*** ***
Dear Ms***,
Thank you for the additional correspondence submitted to the Revdex.comI have reviewed your concerns and would like to offer you the following information
On
September 27, 2013, you entered into a Retail Installment Sale Contract (“Contract”) with *** *** *** for the Chevrolet MalibuGM Financial employees were not present at *** *** *** (“Dealer”) during the signing of the contract and GM Financial was not an original contracting party in any agreements between the two partiesThe contract was subsequently assigned to GM FinancialBy signing the contract, you agreed to abide by the terms, including paying the principal amount financed of $27,at an interest rate of 7.90% in monthly installments of $
Please understand that GM Financial is both by law and by contract required to report truthful and accurate information to the credit reporting agenciesWhile there are times, and yours is one of them, where we might like to follow our hearts and the equities of the situation and ignore our legal and contractual obligations, we just cannot do soWe have reviewed the data sent to the credit reporting agencies regarding your account and have determined that the information is accurately reported
Accordingly, and with mixed emotions, we must inform you that GM Financial is unable to delete or alter your account information from your credit report
Included for review is a copy of your contractShould you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

February 13,
Re: Complaint ID: *** *** ***
Dear Mr***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
An update has been submitted
to the credit bureau reporting agencies to remove the day delinquency marks reported the months of November and December of Please allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter, please contact Lease Customer Service directly at (***) ***-***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
But I would like to request my money in my account within a weekI never set up any of those payment days, I get paid on the 15th of every month and that's what I wanted from the start....but I'm getting punished for something I never set up.
Regards,
***` ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On May 31, 2014, you signed a Retail Installment Sale Contract (“Contract”) for the Chevrolet Malibu in the amount of $32,
at an interest rate of 7.90%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on July 15, By defaulting on the installment payments, you broke the terms of this contract resulting in the repossession of the vehicle on August 11,
Please note that GM Financial places a high priority on adhering to all state and federal lawsPursuant to Illinois’s pre-repossession notice requirements, cure notices were sent to all parties of the Contract via first class mail to the last known address on June 29,
On August 11, 2015, the decision was made to place the vehicle out for repossession, as allowed by your contract, at this time the account was days past dueThe Notice of our Plan to Sell Property, the Notice of Right to Reinstatement and Redemption and Intent to Sell were mailed to all parties of this Contract via first class mail on August 13, The account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws
Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agenciesOur research concludes that the account status and account payment history have been reported to the credit agencies with accuracyAs a result, we are unable to make any changes or deletions
GM Financial funded the purchase of this vehicle in good faith that all contractual repayment obligations would be honoredRepossession is always unfortunate; however, we are unable to comply with your request for a refund
Included for review are copies of your Contract and Account Payment HistoryShould you have any additional questions regarding this matter, please feel free to contact our Loss Recovery department at ###-###-####
Sincerely,
GM Financial

February 5, RE: Complaint ID: *** *** *** Dear Ms***: Thank you for forwarding the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following
information Please note that our system of record indicates that your account did not report delinquent to the credit agencies for the January payment dueThis payment was due on January 1, and was posted to your account on January 8, 2018, therefore your credit report was not impacted GM Financial has made some long-planned system enhancements that will help us provide an overall better customer experienceWe sincerely apologize for any inconvenience you have experienced regarding this matter Please contact our office at 1-***-***-*** should you have further questions or concerns Sincerely, GM Financial

Complaint* ***
I am rejecting this response because:you have my information !! I will give it to you againMy ss# ***!!! I’ve also spoke with yet another representative from your company and I was told that I was getting a paper check on April th?!?! WTF? I owe bills of a total of plus I’m down 107.00$ in my bank account!
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Car note was not days past due, as stated before that I have documentation showing that note was paid for the months of August and September
Regards
*** ***

Complaint: ***
I am rejecting this response because: Like I’ve stated many times, I paid twice in December and caught up on the month behind and paid January by the due dateI have never been late since , that’s my question is that I PAID TWICE in December and caught up from the month I was behind so I would be up to date yet you guys have me still one month behind
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I can show EVERY bank statement showing they have received the payment on timeI even have a letter showing how Buick didn't even take my payment in October so the bank gave me back my moneyI do not understand how for ten years with Acura I NEVER had these issues but months with Buick it is monthly battle?!
Regards,
*** ***