GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I attached my orders again since they were faxed 10/18/and I still have not received an update
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ** ***

Revdex.com:
I'm attaching a screen print from TrustedId in relation to the "credit alert" generated by Equifax for my accountAfter making probably dozen phone calls attempting to resolve the matter, I was able to pay a final balance todayI suspect the Revdex.com Complaint helped me get action on thisThe person I talked with also noted the dealer Malouf Chevrolet in North Brunswick NJ as refusing to accept delivery in November when I tried to turn the car inthat cost me an extra half day of my life as I had to drive the vehicle to where I originally bought it at Paramus Chevrolet complicating my getting homeI can't think of why anyone would ever use GMAC again after going through this nightmareIf the "credit alert" is not erased at Equifax within days I'll open a new Revdex.com complaint. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

May 29,
Re: *** ***
Complaint ID: ***
Dear Ms***,
Thank you for the additional information sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountPlease allow additional time for your request to be reviewedOnce the review has been completed, a response will be communicated to you via regular mailShould you have any questions while we review your account, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

June 14,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of your account
reflects that the last regular credit bureau update was sent on May 22, in which the account was reported as currentPlease note that GM Financial has responded to all credit bureau disputes accurately and in a timely manner Please understand that any disputes submitted through the credit bureaus may void the updates submitted by GM Financial
In order to ensure that the account history is reflected accurately, GM Financial has submitted a manual update and forwarded the proper documentation to all three major credit bureausThe bureaus generally reflect the updated information within 30-days, if an update was required
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

April 28,
Re: Complaint ID: ***
*** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records indicate that
you submitted an enrollment form to GM Financial for automatic monthly ACH payments to begin on November 20, On December 3, 2015, you set up an additional online recurring payment schedule through Western Union to draft $on the third of each month beginning on the date of submissionThe confirmation number provided to you by Western Union was ***
Your Western Union recurring payment schedule was cancelled online with the last draft being February 3, You remained enrolled in the ACH payment schedule set up with GM Financial until you requested cancellation on April 10, We have sent a refund for the payment drafted on March 20, via FedEx overnight, tracking ***Please be aware, your lease maturity date is June 20,
We would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions or require additional assistance, please feel free to contact GM Financial Customer Service at ***
Sincerely,
GM Financial

September 26, 2017 RE: Complaint ID: *** *** *** Dear Ms***: Thank you
for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however more information is requiredAt your earliest convenience, please forward me your full account number or social security numberUpon receipt of this information I will research this matter Sincerely,GM Financial

Thank you for forwarding the additional correspondence sent
to the Revdex.comOur position has not changed regarding your
account status
Please feel free to contact our Customer Service department
at ###-###-#### with any further questions or concerns
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. We apologize for the poor service you feel you have received; however, our records still do not reflect that this letter has been received and the fax numbers provided to you are checked hourly during business hoursIf you are having issues faxing the letter, please attempt to send the letter to GM Financial at *** or you may attach it as part of your response to this Revdex.com complaint. Without this letter, GM Financial is unable to provide additional consideration of your request, as the reporting of the account to the credit reporting agencies is done in accordance with the industry standard of the Metro II format in compliance with the Fair Credit Reporting Act (“FCRA”) and reflects the payment record of how the debt was paid. Our research concludes that the status, dates, amounts, and payment history of your account have been reported to the credit bureau reporting agencies with accuracy. Please follow up on your request with GM Financial’s Customer Service Department at ###-###-#### Sincerely,GM Financial

June 6,
Re: Complaint ID: *** *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to provide the following information
On August
22, you entered into a Closed End Motor Vehicle Lease Agreement for the Chevrolet Cruze As outlined in the lease agreement, you are responsible for excess wear and use, excess mileage charges as described within the Lease Total termination charges are calculated after the Lease Termination Inspection is done to the vehicle
The final breakdown included Excess Wear and Use Charge of $after applying the loyalty waiver for $500.00, left a balance of $ Please note after your conversation with the representative on May 31, 2018, a courtesy waiver of $was applied leaving a balance in the amount of $
Our records reflect that you spoke with a representative on May 31, to discuss the final breakdown of the account balance At this time, a payment arrangement was made to make four payments of $beginning July 1, 2018, until the account is paid in full of $
Should you have any further questions or require additional assistance, please feel free to contact Lease Customer Service at ###-###-####
Sincerely,
GM Financial

July 17,
Re: Complaint ID: ***
*** O ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.com We would like an opportunity to address your concerns; however, additional information is required For
verification purposes, please forward us your account number, social security number, along with the year/make/model of the vehicle Upon receipt of this information we will research this matter
Sincerely,
GM Financial

March 2,
Re: Complaint ID: *** *** ** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA full response will be issued once the
review has been completed
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I
will research this matter
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information.Our records reflect that a Power of Attorney for registration purposes was issued to you on October 30, and that you registered the vehicle on
December 7, 2015.If you have any further questions or require additional assistance regarding this matter, please contact GM Financial at 1(800)369-5212.Sincerely,GM Financial

Complaint: ***
I am rejecting this response because: I have communicated with GM Financial a number of times about this same incident as well as faxed this attached document twiceThey are very aware of my account number and everything elseI received a phone call from *** at a company named *** *** yesterday at 2:24pm stating GM Financial contacted him to come and pick up the Saturn VueWhen I called to confirm with GM Financial they said they had no knowledge of this and ignore his requestthere are alot of games being played with this company and I will never go through them againI want a letter in writing stating that this vehicle will be picked up and no adverse information such as (repo, etc) will be added to my credit report
Regards,
*** ***

Revdex.com:
Thank you very much for helping me! I have reviewed that answer and waiting for further resolutionThank you very much again!
Regards,
*** ***

February 21,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Upon review of the account, on February 21, 2017, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureausPlease allow 30-days for this information to update and reflect accordingly
Please be advised a refund in the amount of $was issued by GM Financial Check Number *** and sent by regular mail to your address of record on February 14, Please allow to business days from the time the check was issued for it to be received
Should you have any further questions or require additional assistance regarding this matter, please feel free to contact GM Financial directly at *** ***
Sincerely,
GM Financial

October 18,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As a courtesy, GM Financial an additional $of the Excess Wear and TearPlease be advised a zero balance letter will be mailed to the address on file
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ***-***-***
Sincerely,
GM Financial

January 26,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please understand, to be eligible for the Auto-Pay option, the GM Financial account cannot have three or more returned items due to customer non sufficient funds (NSF) in the prior six-month period
Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-####
Sincerely,
GM Financial