GM Financial

November 6,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On June 10, 2012,
you signed a Retail Installment Sale Contract (“Contract”) for the purchase of a Nissan Versa in the amount of $14,Enclosed is a copy of the Retail Installment Contract and Credit ApplicationThese documents are sufficient to validate your obligation for this account and all the information that has been sent to any credit agencyWe will also mail these to you, along with a copy of the payment history for your review
Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agenciesOur research concludes that the account status and account payment history have been reported to the credit agencies with accuracyAs a result, we are unable to make any changes or deletions
If you are the victim of identity theft regarding a GM Financial account and wish to request an investigation, the claim must be submitted in writing and mailed or faxed to GM FinancialWe have mailed you a copy of the GM Financial Fraud Investigation Process, Investigation Request Form, and ID Theft Affidavit Please remit the completed forms and required documents as per the instructions and an investigation will be conducted
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

August 29, RE: Complaint ID: *** *** *** Dear Ms***: Thank you for forwarding the additional correspondenceWe have reviewed your concerns and would like to offer you the following information On February 24, 2011, you signed a Retail Installment Sales Contract (“Contract”) for the Dodge Ram in the amount of $23,at an interest rate of 11.00%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning March 26, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balanceIn review of the account activity and payment history, more of your monthly payments were applied to accrued interest due to payments being made after the scheduled due date which resulted in the unpaid principal balance that remains todayIf all payments are paid by the due date, the account would have been paid in full on the contract maturity date Please refer to your signed contract under the section entitled FINANCE CHARGE AND PAYMENTS; section a through cThese sections outline how interest is figured based on using the true daily earnings method, how your payments are applied and how late or early payments change what you must pay As of date, your total payoff is $1,and is good through September 8, Please note that daily interest will continue to accrue as long as there is an outstanding balance A detailed payment history and a copy of your Contract have been mailed to the address on file Please feel free to contact our office at *** should you have further questions or require additional assistance Sincerely, GM Financial Tell us why here

June 14,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of your account
reflects that the last regular credit bureau update was sent on May 22, in which the account was reported as currentPlease note that GM Financial has responded to all credit bureau disputes accurately and in a timely manner Please understand that any disputes submitted through the credit bureaus may void the updates submitted by GM Financial
In order to ensure that the account history is reflected accurately, GM Financial has submitted a manual update and forwarded the proper documentation to all three major credit bureausThe bureaus generally reflect the updated information within 30-days, if an update was required
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

September 26, 2017 RE: Complaint ID: *** *** *** Dear Ms***: Thank you
for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however more information is requiredAt your earliest convenience, please forward me your full account number or social security numberUpon receipt of this information I will research this matter Sincerely,GM Financial

November 22,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records indicate that
the payoff has been posted to your account effective October 31, A refund check will be mailed to your address of record on November 27, for the automatic ACH payment that was drafted on November 1,
We would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
If you have any additional questions regarding this matter please feel free to contact GM Financial at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:Car note was not days past due, as stated before that I have documentation showing that note was paid for the months of August and September
Regards
*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On May 31, 2014, you signed a Retail Installment Sale Contract (“Contract”) for the Chevrolet Malibu in the amount of $32,
at an interest rate of 7.90%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on July 15, By defaulting on the installment payments, you broke the terms of this contract resulting in the repossession of the vehicle on August 11,
Please note that GM Financial places a high priority on adhering to all state and federal lawsPursuant to Illinois’s pre-repossession notice requirements, cure notices were sent to all parties of the Contract via first class mail to the last known address on June 29,
On August 11, 2015, the decision was made to place the vehicle out for repossession, as allowed by your contract, at this time the account was days past dueThe Notice of our Plan to Sell Property, the Notice of Right to Reinstatement and Redemption and Intent to Sell were mailed to all parties of this Contract via first class mail on August 13, The account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws
Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agenciesOur research concludes that the account status and account payment history have been reported to the credit agencies with accuracyAs a result, we are unable to make any changes or deletions
GM Financial funded the purchase of this vehicle in good faith that all contractual repayment obligations would be honoredRepossession is always unfortunate; however, we are unable to comply with your request for a refund
Included for review are copies of your Contract and Account Payment HistoryShould you have any additional questions regarding this matter, please feel free to contact our Loss Recovery department at ###-###-####
Sincerely,
GM Financial

October 20,
RE: Complaint ID: ***
*** ** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information
is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I
will research this matter
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
But I would like to request my money in my account within a weekI never set up any of those payment days, I get paid on the 15th of every month and that's what I wanted from the start....but I'm getting punished for something I never set up.
Regards,
***` ***

Complaint: ***
I am rejecting this response because:I can show EVERY bank statement showing they have received the payment on timeI even have a letter showing how Buick didn't even take my payment in October so the bank gave me back my moneyI do not understand how for ten years with Acura I NEVER had these issues but months with Buick it is monthly battle?!
Regards,
*** ***

January 26,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

February 21,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Upon review of the account, on February 21, 2017, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureausPlease allow 30-days for this information to update and reflect accordingly
Please be advised a refund in the amount of $was issued by GM Financial Check Number *** and sent by regular mail to your address of record on February 14, Please allow to business days from the time the check was issued for it to be received
Should you have any further questions or require additional assistance regarding this matter, please feel free to contact GM Financial directly at *** ***
Sincerely,
GM Financial

February 13,
Re: Complaint ID: *** *** ***
Dear Mr***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
An update has been submitted
to the credit bureau reporting agencies to remove the day delinquency marks reported the months of November and December of Please allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter, please contact Lease Customer Service directly at (***) ***-***
Sincerely,
GM Financial

July 17,
Re: Complaint ID: ***
*** O ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.com We would like an opportunity to address your concerns; however, additional information is required For
verification purposes, please forward us your account number, social security number, along with the year/make/model of the vehicle Upon receipt of this information we will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:At time of loss and after signing the initial contract I have been paying for GAP coverage, and was told that as soon as payment was received by GM Financial that the GAP coverage would take in effect I am certainty not going to make payments on this loan when I have already made and maintained GAP coverage insurance at time of purchase My complaint is not regrading the loan itself it is regarding the GAP Insurance By initialing GAP insurance coverage I agreed to pay a extra portion included in my monthly loan payment, in return if and when the vehicle is determined a total loss by accident - then it was my understanding contractually that this coverage would take care of the difference My vehicle was determined a total loss by my insurance on March 7th, Contractually, GAP Coverage which I have already paid into should take effect there after as explained at time of purchase This was my included in my original complaint and I deem it still valid.
Regards,
*** ***

October
23, 2015Re: Complaint ID: 1*** *** * ***Dear
Ms***Thank
you for the additional correspondence sent to the Revdex.comI
have reviewed your concerns and would like to offer the following informationThe
online method of payment used in these types of transactions is initiated and
authorized by the customer onlyGM Financial is unable to initiate or alter
payments on your behalf, as we do not keep customers banking account
information on file.Any
payments submitted after p.mCentral Standard Time will post to your account
the following business day, with the exception of weekends and holidaysThe
funds will be drafted from your bank account within business days from the
posting date.Should
you have any further questions or require additional assistance, please contact
Customer Service at ***Sincerely, GM
Financial

Thank you for the correspondence sent to the Revdex.comPlease understand that GM Financial is unable to research this matter or provide additional information without an authorization and consent form signed by Mrs***You may have the Mrs*** contact our Lease Customer
Service department at ###-###-#### to discuss this matter further
Sincerely,
GM Financial

March 2,
Re: Complaint ID: *** *** ** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA full response will be issued once the
review has been completed
Sincerely,
GM Financial

January 20,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please understand the
telephone number of *** *** was provided to GM Financial by one of our customers as a contact numberA cease and desist request has been noted for calls to this numberPlease be advised no harm or harassment was intended
Please be advised that GM Financial takes all complaints seriously and we appreciate you bringing this matter to our attention
Sincerely
GM Financial