GM Financial

September 20,
Re: Complaint ID: ***
*** * ***
Dear Mrs***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountI would like the opportunity to speak to you with regard to your
concerns, at your earliest convenience please contact me at the number provided below
Sincerely,
*** *** Compliance Management SystemPhone: *** Fax* ***

October 28,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
At this time, GM
Financial is currently reviewing your account for a possible refund
Should you have any further questions or require additional assistance regarding this matter, please contact GM Financials Lease Servicing Department at 1(800)369-
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I have communicated with GM Financial a number of times about this same incident as well as faxed this attached document twiceThey are very aware of my account number and everything elseI received a phone call from *** at a company named *** *** yesterday at 2:24pm stating GM Financial contacted him to come and pick up the Saturn VueWhen I called to confirm with GM Financial they said they had no knowledge of this and ignore his requestthere are alot of games being played with this company and I will never go through them againI want a letter in writing stating that this vehicle will be picked up and no adverse information such as (repo, etc) will be added to my credit report
Regards,
*** ***

Revdex.com:
Thank you very much for helping me! I have reviewed that answer and waiting for further resolutionThank you very much again!
Regards,
*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information AmeriCredit Financial Services, Inc(AmeriCredit) completed the acquisition of Long Beach Acceptance Corporation (LBAC) in On October 1, 2010, AmeriCredit was purchased by General Motors, and the company name was changed to GM FinancialThis change did not affect the terms and conditions or the status of your accountYou would have still have received correspondence in the name of AmeriCredit; the branding of the company on all correspondence did not change until February 1, 2012, after the payoff of your account had occurredGM Financial and AmeriCredit are one and the same GM Financial has not changed its position regarding this matterOur research concludes that the information previously provided to you is accurate Should you have any further questions or require additional assistance, please feel free to contact GM Financial’s Bankruptcy Department at ###-###-#### Sincerely, GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. We apologize for the poor service you feel you have received; however, our records still do not reflect that this letter has been received and the fax numbers provided to you are checked hourly during business hoursIf you are having issues faxing the letter, please attempt to send the letter to GM Financial at *** or you may attach it as part of your response to this Revdex.com complaint. Without this letter, GM Financial is unable to provide additional consideration of your request, as the reporting of the account to the credit reporting agencies is done in accordance with the industry standard of the Metro II format in compliance with the Fair Credit Reporting Act (“FCRA”) and reflects the payment record of how the debt was paid. Our research concludes that the status, dates, amounts, and payment history of your account have been reported to the credit bureau reporting agencies with accuracy. Please follow up on your request with GM Financial’s Customer Service Department at ###-###-#### Sincerely,GM Financial

November 13,
Re: Complaint ID: ***
Brandie ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records do not reflect that GM Financial has received an Auto Pay Enrollment formPlease be advised GM Financial did not have any good contact numbers to inform you of the account statusOn October 17, you spoke with a representative and provided us with a good contact number
Please be advised you may utilize other payment options such as payment by phone, IVR, or online at ***These payment options are provided by Western Union and may subject to a convenience charge and some can be postdated for future datesAn additional payment option available at no cost is the Recurring Payment Plan that can be set up online
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
Please contact us if you would like an Auto Pay Enrollment form sent to you by our Customer Service Department at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:you continue to ignore the queations I have askedYou have got
To be the worst finance company on the planet and in reading the complaints quite a few people would agree.
*** ***

December 21,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
On November 29, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal lawsThe state of Indiana does not require a cure period or notice of repossession be mailed prior to repossession
Please be advised numerous efforts were made to contact you with regard to the status of the accountOur records reflect that we spoke with you on November 29, 2017; at which time a deferment was offered to you, and you informed GM Financial that were not able to do that due to the deferment feeGM Financial understands that customers may face financial hardships throughout the life of their loanPlease understand that deferments are not a contractual obligation and are not always availableIf in the future, the deferment option is available and if your account is eligible for this type of payment assistance, please be aware that all deferment requests are subject to management approval
Please understand that to be able to reinstate the vehicle, all past due payments, late charges, impound and repossession fees must be paid in fullOnline payments are restricted anytime the account is in repossession status
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
Should you have any further questions or require additional assistance, please contact GM directly at ***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ** ***

June 6,
Re: Complaint ID: *** *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to provide the following information
On August
22, you entered into a Closed End Motor Vehicle Lease Agreement for the Chevrolet Cruze As outlined in the lease agreement, you are responsible for excess wear and use, excess mileage charges as described within the Lease Total termination charges are calculated after the Lease Termination Inspection is done to the vehicle
The final breakdown included Excess Wear and Use Charge of $after applying the loyalty waiver for $500.00, left a balance of $ Please note after your conversation with the representative on May 31, 2018, a courtesy waiver of $was applied leaving a balance in the amount of $
Our records reflect that you spoke with a representative on May 31, to discuss the final breakdown of the account balance At this time, a payment arrangement was made to make four payments of $beginning July 1, 2018, until the account is paid in full of $
Should you have any further questions or require additional assistance, please feel free to contact Lease Customer Service at ###-###-####
Sincerely,
GM Financial

March 14,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As previously advised, a refund in the amount of was issued to your address of record on March 7, Please allow 7-business days to be receivedIf after this timeframe has passed and you have not received the refund, please contact GM Financial’s Customer Service Department directly at ###-###-#### for additional assistance
Sincerely,
GM Financial

February 13,
Re: Complaint ID: *** *** *** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely, GM Financial

July 5,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
A copy of your account payment history and sales contract have been mailed to the address of recordPlease allow 7-business days to be receivedPlease note, the title on file is electronic and there is no copy available
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

The consumer rejected our response but did not type in any reasons for her rebuttal

June 8,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On January 17, 2017,
you entered into a Retail Installment Sale Contract (“Contract”) for a used GMC Yukon with AutoNation Honda ChandlerGM Financial was not present at AutoNation Honda Chandler during the signing of the contract and was not privileged to any agreements between the two partiesThe contract was subsequently assigned to GM Financial
We empathize with the problems you may have experienced; however, all mechanical issues would need to be resolved between yourself, AutoNation Honda Chandler and the manufacturer of the vehicle, if necessaryIf you would like to discuss this matter further with the manufacturer of your vehicle, please contact the GMC Customer Assistance line at ***
Should you have any further questions, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

February 5, RE: Complaint ID: *** *** *** Dear Ms***: Thank you for forwarding the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following
information Please note that our system of record indicates that your account did not report delinquent to the credit agencies for the January payment dueThis payment was due on January 1, and was posted to your account on January 8, 2018, therefore your credit report was not impacted GM Financial has made some long-planned system enhancements that will help us provide an overall better customer experienceWe sincerely apologize for any inconvenience you have experienced regarding this matter Please contact our office at 1-***-***-*** should you have further questions or concerns Sincerely, GM Financial

Complaint: ***
I am rejecting this response because:Not one of these toll fees were sent directly to me by New York StateThey all go GM firstAs I stated I am happy to pay for the tolls themselves but absolutely refuse to pay the fines charged because of delays with GM processingAccording to New York thruway they only bill GM for leased vehicles
Regards,
*** ***

October 18,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As a courtesy, GM Financial an additional $of the Excess Wear and TearPlease be advised a zero balance letter will be mailed to the address on file
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ***-***-***
Sincerely,
GM Financial

May 29,
Re: *** ***
Complaint ID: ***
Dear Ms***,
Thank you for the additional information sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountPlease allow additional time for your request to be reviewedOnce the review has been completed, a response will be communicated to you via regular mailShould you have any questions while we review your account, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial