GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information In order for a party to be removed from or added to the Contract/Account, the party intending to keep or assume the obligation must refinance the loanGM Financial is unable to honor your request to revise the ContractAlthough GM Financial does not offer refinancing, customers may choose to refinance their loan with another lender at any time Should you have any additional questions, please contact Customer Service at 1(800)284- Sincerely, GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please understand, to be eligible for the Auto-Pay option, the GM Financial account cannot have three or more returned items due to customer non sufficient funds (NSF) in the prior six-month period
Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-####
Sincerely,
GM Financial

June 9,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial received an
application for credit and you have indicated that you are disputing the inquiries as unauthorizedAs of the date of this letter, GM Financial has requested that the appropriate credit reporting agencies remove the GM Financial inquiries from your credit reportIn the event that the credit bureau reporting agencies are unable to delete the inquiries, we have asked that at a minimum that they convert the hard inquiry to a soft inquiryPlease be advised that it can take the credit reporting agencies four to six weeks to update your credit report
Should you have any further questions, please contact the Customer Service Department at ***
Sincerely,
GM Financial

Thank you for the documentation you provided For the record,d I did not receive the letter you enclosed dated June 15, which would have certainly prompted me to contact you at that point On the billing statements where they refer to the deferments as possibly resulting in a higher final payment, the language is that of a predatory lender covering up what should be unlawful lending and underwriting practices when possibly resulting in a higher final payment equates to $3,after you would have been repaid the amount of the $20,loan in full AND interest equal to the amount of the loan. If all GM Financial can offer is some other outlandishly ridiculous repayment terms from your Expired Loan Department, then I consider your response unacceptable I hope the Revdex.com reviews this complaint at length and posts it on its website under GM Financial, Fort Worth, TX so all consumers can become aware of your practices For my part, I will post your practices, along with a copy of my payment records on facebook, twitter and all other social media and consumer outlets I will also contact my State Attorney General's Office along with the Texas State Attorney General's Office where your offices are located Hopefully there is already a class action suit against you that I can join in

I will be emailing the latter from dealer to the contact person given todayThank you

October 17,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

February 7,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that
on December 1, you called in and requested a payoffA ten day payoff was quoted to you in the amount of $12,290.77, good through December 11, We received a check in the amount of $12,from your credit union on December 22, Please be advised the payoff was short due to the daily interest accruing, and payoff being received after the ten day payoff datePlease understand the full payoff will need to be satisfied to be able to release the lien
Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ***
Sincerely,
GM Financial

Complaint: ***My account number is ***Thank you
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
If I agreed to % interest that is already factored into my monthly payments of $361.11, how can you also charge me daily interest on top of that, Also your website says I have payments, but when you request a payoff on the account, the amount owed is much more than the payments!
Regards,
*** ***

January 4,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

February 10,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial is required to
report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the account and credit agencies
In regards to the financing, GM Financial is an indirect lender and all loan/lease approvals are done at the dealership
If you have any questions or require additional assistance please contact GM Financial at ***
Sincerely
GM Financial

January 30,
Re: Complaint ID: ***
*** ***
Dear Ms***
Thank you for forwarding the additional correspondence
Please be advised that GM Financial has not changed our position regarding the account
Thank you for your time and insight regarding your experience with GM Financial
Sincerely,
GM Financial

May 18,
Re: *** ***
Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountPlease allow additional time for your request to be
reviewedOnce the review has been completed, a response will be communicated to you via regular mailShould you have any questions while we review your account, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for forwarding the correspondence sent to the
Revdex.comI have reviewed your concerns and would like to offer
the following information
Please be advised that GM Financial has submitted a request
to the credit reporting agencies to have the
GM Financial inquiry removedI
have attached the letters mailed to you as well at the credit reporting
agencies
Please feel free to contact our Customer Service department
at ###-###-#### should you have any further questions or concerns
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer
service a high priority and is totally committed to achieving excellenceUpper Management in the Lease Servicing department has been made aware of your concerns regarding issues with the refund release timeframe and your customer service experience
A refund in the amount of $1,was issued by GM Financial Check Number *** and sent by regular mail to your address of record on January 18, Please allow to business days from the time the check was issued for it to be received
If you do not receive the refund check by February 1, 2016, please contact me at the telephone number provided below

Complaint: ***
I am rejecting this response because: GM Financi** was aware of the issue regarding insurance claim, claim was paid therefore fees should be paid by GM FinancialAs Insurance claim retroactive payment for claimYes we did speak as well just because claim was not paid at time of incident GM Financi** was also made aware that I was dealing with getting the claim paidAn issue beyond my controlIt is not my fault that GM Financi** responded so quickly in retrieving the damaged vehicleTherefore, no fees would have occurredOnce insurance paid claim GM Financi** should have adjusted my accountSince they feel the way they feelI'll take this issue to the news, get a lawyer if need be and as a consumer I feel like this as long as I owe GM Financi** they will never go brokeAlso there are plenty of dealerships that I can purchase a vehicle throughAs a consumer I was trying to rectify this situationAs I stated before due to issues beyond my control the claim was paid at a later said dateIt's not my fault they didn't wait as I was in the motions of rectifying the issue on my end to resolve thisAnd it was the claim was paid and due to how GM Financi** reported the claim to the insurance company as I purchased back the vehicle as I was told by the insurance company I don't owe GM Financi** a damn thing.
Regards,
*** ***

Complaint: ***Here is the letter that I sent out a couple months ago with the acct# on it. Thank you for looking into this
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,My father is diseased & he passed away months after obtaining the month lease,leaving my mother whom does not drive due to being in need of a walker & or wheelchair which is why the vehicle only has miles on it & my mother continued to make all payments on time as well as maintaining full coverage insurance when she could have simply terminated lease in May under provision of a death to leasee,GMAC is attempting to charge my mother $disposition fee because she is medically unable to drive,this puts GMAC under violation of elder abuse & medical discrimationIf this unjust & illegal charge is not cleared & *** *** surviving spouse of *** *** be made whole,we will be contacting our attorney to pursue our claim of elder abuse & discrimination by GMAC.
*** ***

Thank you for the additional correspondence via the Revdex.comI have reviewed your concerns and would like to offer the following informationOur records reflect that the original title, contract, and a release of lien were mailed to the address of record, reflected in, Oxnard, CA on September 16, Our records do not reflect that this item was returned to GM FinancialAs of 2013, GM Financial no longer internally processes titling paperwork, including the issuance of lien releases or requests for duplicate titleAll requests of this nature will need to be directed through PDP’s website at www.getmycartitle.com/gmfinancialIf you require assistance with the website you may contact PDP directly at ###-###-####Per PDP, you requested a release of lien letter on September 23, and the request was processed and mailed on September 24, to the address you providedThe release of lien will allow you to apply for a new title removing GM Financial as lien holder within the state that your vehicle is currently titled/registered in. If you require a duplicate title, you will need to submit the request via PDP and pay the associated feePlease understand that the duplicate title request can take a minimum of 4-weeks to process, dependent on the processing timeframes of the state that your vehicle is currently titled/registered inWe apologize that you have been frustrated by this process; however, GM Financial mailed the original paperwork to you in a timely manner after the payoff of your account in and no longer has an original title to sendThe release of lien has been provided to you, so that you may obtain a new title from the state that your vehicle is currently registered inA copy of this document has been provided for your recordsSincerely, GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As outlined in your Lease agreement, you are responsible for Excess Wear and Tear and Excess Mileage charges as described within the LeaseTotal
termination charges are calculated after the Lease Termination Inspection is done to the vehicle
As a courtesy, GM Financial waived the Wear and Tear of $for the Lease of another GM vehicle
Should you have any additional questions regarding this matter please feel free to contact the Lease Loss Recovery Department at ###-###-####
Sincerely,
GM Financial