GM Financial

Hello! Thank you for the answer! I appreciate feedback.My account number is *** *** *** *** ** *** Thank you! Regards, *** ***

February 7, RE: Complaint ID: *** *** ***
Dear Ms***: Thank you for forwarding the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer you the following information Please note that we have waived the late fee that assessed to your account in the amount of $ Billing statements have been updated with the correct mailing address for payments and we apologize for any inconvenience this has caused Please contact our office at *** should you have further questions or concerns Sincerely, GM Financial Tell us why here

May 3,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On March 31, 2011, you entered
into a Retail Installment Sale Contract (“Contract”) with Mercedes-Benz of Southbay for the Mercedes-Benz GLin the amount of $43,at an interest rate of 17.75%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning May 15, The contract is a simple interest contract, meaning that interest is accrued daily on the unpaid portion of the amount financed, as indicated on the face of the contractExplanation of interest accrual, application of payments, and how late or early payments change what must be paid is explained on the contract under the section titled “Finance Charge and Payments”By signing the contract, you agreed to abide by these terms
On April 27, 2017, the vehicle was repossessed as allowed by the contractAt this time the account was days past duePlease note that on March 9, 2017, you requested that GM Financial cease phone calls to you regarding your account statusThe state of California does not require a cure period or notice of repossession be mailed prior to repossessionThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws
Review of your account reflects that you agreed to reinstate the vehicle and the release form was sent to the repossession company, Coastline Recovery Services, on April 29, Please be aware that the repossession company is an independent contractor and is licensed and insured as suchIf you feel that Coastline Recovery Services damaged the vehicle, please contact their office directly at ***
I have included a copy of your contract for your reviewIf you have any further questions or require additional assistance, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

March 29,
Re: Complaint ID: *** *** ** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
A refund has been requested and is being processedA check in the amount of $will be mailed to the address on file
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

March 15,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
On February 18, 2014, you entered into a Retail Lease Agreement with *** *** *** for the Chevrolet EquinoxWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 18th day of each month beginning February 18,
As outlined in the Lease agreement (See Page 2, under Other Term and Conditions Return of the Vehicle), you will return the vehicle in clean conditionIf you do not buy the vehicle from us under your purchase option, you agree to return the vehicle to us at a place we designateWhen you return the vehicle, you must give us a completed, signed odometer disclosure statementYou agree to pay us any amounts you owe under the Lease and have not paidAs of the date of this letter, there is a remaining lease liability balance still owed in the amount of $1,
Please understand that GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
Enclosed is a copy of the Retail Lease Agreement for your reviewShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, my social is ***I do not have access to my account anymore as they have closed off my internet access to my account.
Regards,
*** ***

February 6,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On May 3, 2017, you
entered into a Closed End Motor Vehicle Lease for the Chevrolet SilveradoWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month beginning May 3,
Our records indicate your enrollment in the GM Financial automatic payment plan began on July 3, Review of your account reflects that no payment was received in the month of June and your account has been running a month behind since that monthPlease be advised that the last payment posted to the account on February 3, satisfied the January 3, installment that was dueYou are currently still due for your February installment paymentPlease be aware, numerous efforts have been made to contact you regarding the status of your account
Should you have any further questions or require additional assistance, please feel free to contact GM Financial Customer Service at 1-***-***-***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is ok to meAlthough GM Financial have only updated Experian as of 5/9/18, I will continue to monitor Transunion and Equifax for updatesI am 100% sure that GM Financial is the reason my credit reports have not been updated and I will take other actions to make sure my credit reports get updated monthly with the correct balancesGMFwill not pond this off on the credit agencies because I am aware of how credit reporting works and GMF have fail to send monthly updates
Regards,
*** ***

That's fine but I still will not accept that response without a better understanding of the law Since that is not something you feel is needed we are at a stale mate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

October 13,
RE: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records
reflect that check number *** received on September 11, 2017, in the amount of $28,was returned to GM Financial as “Refer to Maker” on September 19, Please be advised you will need to contact your financial institution in regard to this matterAs of the date of this letter, there are no credit marks on the account
Should you have any further questions or require additional assistance regarding your GM Financial Lease, please feel free to contact Customer Service at ***
Sincerely,
GM Financial

May 4,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.com
Please be advised that GM Financial has submitted an update and forwarded the proper documentation to all three
major credit bureaus with the most current balance owed on the account of $Please allow 30-days for this information to update and reflect accordinglyPlease also understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
We do apologize for any inconvenience this may have caused you
Should you have any further questions regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
GM Financial received two applications from *** *** Chevrolet, one on September 3, and September 4, GM Financial is unable to remove the inquiries dated September 3, and September 4, submitted on your behalf at *** *** Chevrolet as the inquiries resulted in the establishment of a vehicle lease with GM FinancialWe are able to provide you with a copy of the application that resulted in a LeasePlease be advised you will need to contact *** *** Chevrolet for the application that was submitted September 3,
Should you have any further questions or require additional assistance, please feel free to contact GM Financial at 1(800)369-
Sincerely,
GM Financial

June 14,
Re: Complaint ID: ***
*** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com We would like an opportunity to address your concerns; however, additional information is
required For verification purposes, please forward me your social security number, mailing address, along with the dealership name Upon receipt of this information we will research this matter
Sincerely,
GM Financial

March 28,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On February 7, 2013, you entered
into a Retail Installment Sale Contract (“Contract”) with Pine Belt Nissan of Keyport for the Audi Qin the amount of $30,at an interest rate of 19.25%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning March 24,
On June 25, 2013, the decision was made to repossess the vehicle, as allowed by the contractAt this time the account was days past dueThe vehicle was repossessed on August 6, at days past duePlease be aware, numerous efforts were made to contact you regarding the status of your accountThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws
The “Notice of Right to Redeem” and the “Notice of Our Plan to Sell Property” were mailed to your address of record on August 7, These notices explained what you would be required to pay in order to redeem your vehicleThe vehicle was sold at auction on September 11, 2013, and the statutorily required “Deficiency Calculation” letter was mailed to the address of record on September 25, to inform you of the remaining balance owedThese notices were returned to GM Financial as ‘no such street and unable to forward’ via U.SMailShould you require additional copies of the statutory notices, a subpoena is required
Included for your review is a copy of the Contract and Account Payment HistoryIf you have any further questions or require additional assistance, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

February 8,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

December 14,
Re: Complaint ID: ***
*** ** ***
Dear Mr***,
Included in the original response is a copy of the Property Tax Bills for both the City of Hampton and the County of Isle of Wight for the and tax periodPlease ensure you review all three pages of the attachment
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Below is the information they request, along with a snapshot of my account. ACCOUNT # ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
You are not replying to what I am sayingYou are just wanting me to callI have done that already and all your company does is lieThat is why I went to the Revdex.comI am not calling until you make things rightAll that will happen is that I will get another undertrained underpaid staff member who will lie to me, not follow through and it will just cause me more stressEspecially if I get mocked and mimicked againYou have lost a customerAnd I will make sure that everyone I speak to knows to avoid GM financial, Americredit and GM products.You have stolen money from me through liesAnd I will not be satisfied until you make it rightI am not asking for much, just what your employees lies have cost me and my familyI cannot believe that you are telling me that it is and acceptable for customers to be mocked, lied to, and caused financial harm. Regards,
*** ***