GM Financial

Complaint: ***Here is the letter that I sent out a couple months ago with the acct# on it. Thank you for looking into this
Regards,
*** ***

February 7, RE: Complaint ID: *** *** ***
Dear Ms***: Thank you for forwarding the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer you the following information Please note that we have waived the late fee that assessed to your account in the amount of $ Billing statements have been updated with the correct mailing address for payments and we apologize for any inconvenience this has caused Please contact our office at *** should you have further questions or concerns Sincerely, GM Financial Tell us why here

October 13,
RE: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records
reflect that check number *** received on September 11, 2017, in the amount of $28,was returned to GM Financial as “Refer to Maker” on September 19, Please be advised you will need to contact your financial institution in regard to this matterAs of the date of this letter, there are no credit marks on the account
Should you have any further questions or require additional assistance regarding your GM Financial Lease, please feel free to contact Customer Service at ***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

February 7,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that
on December 1, you called in and requested a payoffA ten day payoff was quoted to you in the amount of $12,290.77, good through December 11, We received a check in the amount of $12,from your credit union on December 22, Please be advised the payoff was short due to the daily interest accruing, and payoff being received after the ten day payoff datePlease understand the full payoff will need to be satisfied to be able to release the lien
Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ***
Sincerely,
GM Financial

Complaint: ***My account number is ***Thank you
Regards,
*** ***

Thank you for forwarding the correspondence sent to the
Revdex.comI have reviewed your concerns and would like to offer
the following information
Please be advised that GM Financial has submitted a request
to the credit reporting agencies to have the
GM Financial inquiry removedI
have attached the letters mailed to you as well at the credit reporting
agencies
Please feel free to contact our Customer Service department
at ###-###-#### should you have any further questions or concerns
Sincerely,
GM Financial

March 28,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On February 7, 2013, you entered
into a Retail Installment Sale Contract (“Contract”) with Pine Belt Nissan of Keyport for the Audi Qin the amount of $30,at an interest rate of 19.25%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning March 24,
On June 25, 2013, the decision was made to repossess the vehicle, as allowed by the contractAt this time the account was days past dueThe vehicle was repossessed on August 6, at days past duePlease be aware, numerous efforts were made to contact you regarding the status of your accountThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws
The “Notice of Right to Redeem” and the “Notice of Our Plan to Sell Property” were mailed to your address of record on August 7, These notices explained what you would be required to pay in order to redeem your vehicleThe vehicle was sold at auction on September 11, 2013, and the statutorily required “Deficiency Calculation” letter was mailed to the address of record on September 25, to inform you of the remaining balance owedThese notices were returned to GM Financial as ‘no such street and unable to forward’ via U.SMailShould you require additional copies of the statutory notices, a subpoena is required
Included for your review is a copy of the Contract and Account Payment HistoryIf you have any further questions or require additional assistance, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

Thank you for the documentation you provided For the record,d I did not receive the letter you enclosed dated June 15, which would have certainly prompted me to contact you at that point On the billing statements where they refer to the deferments as possibly resulting in a higher final payment, the language is that of a predatory lender covering up what should be unlawful lending and underwriting practices when possibly resulting in a higher final payment equates to $3,after you would have been repaid the amount of the $20,loan in full AND interest equal to the amount of the loan. If all GM Financial can offer is some other outlandishly ridiculous repayment terms from your Expired Loan Department, then I consider your response unacceptable I hope the Revdex.com reviews this complaint at length and posts it on its website under GM Financial, Fort Worth, TX so all consumers can become aware of your practices For my part, I will post your practices, along with a copy of my payment records on facebook, twitter and all other social media and consumer outlets I will also contact my State Attorney General's Office along with the Texas State Attorney General's Office where your offices are located Hopefully there is already a class action suit against you that I can join in

Complaint: ***
I am rejecting this response because:I will not provide my SSN unless contacted directly.
Regards,
*** ***

July 28,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As previously informed, a refund has been requested and is being processedA check in the amount of $will be sent via regular mail to the address of recordPlease allow to business days from the time the check is issued for it to be receivedOur records reflect that we have an updated address of *** *** *** *** *** ***, should the address need to be updated please contact GM Financial at the contact number below
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

May 18,
Re: *** ***
Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountPlease allow additional time for your request to be
reviewedOnce the review has been completed, a response will be communicated to you via regular mailShould you have any questions while we review your account, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:it is factually to report me late to credit for His account and payoff.
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As outlined in your Lease agreement, you are responsible for Excess Wear and Tear and Excess Mileage charges as described within the LeaseTotal
termination charges are calculated after the Lease Termination Inspection is done to the vehicle
As a courtesy, GM Financial waived the Wear and Tear of $for the Lease of another GM vehicle
Should you have any additional questions regarding this matter please feel free to contact the Lease Loss Recovery Department at ###-###-####
Sincerely,
GM Financial

The account number is ***

June 14,
Re: Complaint ID: ***
*** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com We would like an opportunity to address your concerns; however, additional information is
required For verification purposes, please forward me your social security number, mailing address, along with the dealership name Upon receipt of this information we will research this matter
Sincerely,
GM Financial

May 4,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.com
Please be advised that GM Financial has submitted an update and forwarded the proper documentation to all three
major credit bureaus with the most current balance owed on the account of $Please allow 30-days for this information to update and reflect accordinglyPlease also understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
We do apologize for any inconvenience this may have caused you
Should you have any further questions regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
GM Financial received two applications from *** *** Chevrolet, one on September 3, and September 4, GM Financial is unable to remove the inquiries dated September 3, and September 4, submitted on your behalf at *** *** Chevrolet as the inquiries resulted in the establishment of a vehicle lease with GM FinancialWe are able to provide you with a copy of the application that resulted in a LeasePlease be advised you will need to contact *** *** Chevrolet for the application that was submitted September 3,
Should you have any further questions or require additional assistance, please feel free to contact GM Financial at 1(800)369-
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: GM Financi** was aware of the issue regarding insurance claim, claim was paid therefore fees should be paid by GM FinancialAs Insurance claim retroactive payment for claimYes we did speak as well just because claim was not paid at time of incident GM Financi** was also made aware that I was dealing with getting the claim paidAn issue beyond my controlIt is not my fault that GM Financi** responded so quickly in retrieving the damaged vehicleTherefore, no fees would have occurredOnce insurance paid claim GM Financi** should have adjusted my accountSince they feel the way they feelI'll take this issue to the news, get a lawyer if need be and as a consumer I feel like this as long as I owe GM Financi** they will never go brokeAlso there are plenty of dealerships that I can purchase a vehicle throughAs a consumer I was trying to rectify this situationAs I stated before due to issues beyond my control the claim was paid at a later said dateIt's not my fault they didn't wait as I was in the motions of rectifying the issue on my end to resolve thisAnd it was the claim was paid and due to how GM Financi** reported the claim to the insurance company as I purchased back the vehicle as I was told by the insurance company I don't owe GM Financi** a damn thing.
Regards,
*** ***