GM Financial

October 17,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
Regards,My father is diseased & he passed away months after obtaining the month lease,leaving my mother whom does not drive due to being in need of a walker & or wheelchair which is why the vehicle only has miles on it & my mother continued to make all payments on time as well as maintaining full coverage insurance when she could have simply terminated lease in May under provision of a death to leasee,GMAC is attempting to charge my mother $disposition fee because she is medically unable to drive,this puts GMAC under violation of elder abuse & medical discrimationIf this unjust & illegal charge is not cleared & *** *** surviving spouse of *** *** be made whole,we will be contacting our attorney to pursue our claim of elder abuse & discrimination by GMAC.
*** ***

March 29,
Re: Complaint ID: *** *** ** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
A refund has been requested and is being processedA check in the amount of $will be mailed to the address on file
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer
service a high priority and is totally committed to achieving excellenceUpper Management in the Lease Servicing department has been made aware of your concerns regarding issues with the refund release timeframe and your customer service experience
A refund in the amount of $1,was issued by GM Financial Check Number *** and sent by regular mail to your address of record on January 18, Please allow to business days from the time the check was issued for it to be received
If you do not receive the refund check by February 1, 2016, please contact me at the telephone number provided below

February 6,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On May 3, 2017, you
entered into a Closed End Motor Vehicle Lease for the Chevrolet SilveradoWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month beginning May 3,
Our records indicate your enrollment in the GM Financial automatic payment plan began on July 3, Review of your account reflects that no payment was received in the month of June and your account has been running a month behind since that monthPlease be advised that the last payment posted to the account on February 3, satisfied the January 3, installment that was dueYou are currently still due for your February installment paymentPlease be aware, numerous efforts have been made to contact you regarding the status of your account
Should you have any further questions or require additional assistance, please feel free to contact GM Financial Customer Service at 1-***-***-***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is ok to meAlthough GM Financial have only updated Experian as of 5/9/18, I will continue to monitor Transunion and Equifax for updatesI am 100% sure that GM Financial is the reason my credit reports have not been updated and I will take other actions to make sure my credit reports get updated monthly with the correct balancesGMFwill not pond this off on the credit agencies because I am aware of how credit reporting works and GMF have fail to send monthly updates
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have reviewed the response made by the business in reference to complaint ID ***, and will provide the requested information My account number ***
Regards,
*** ***

February 10, 2017 Re: Complaint ID: *** *** *** Dear Ms***, Thank you for the correspondence sent to the Revdex.comI have reviewed your
concerns and would like to offer the following information. On April 15, 2013, you entered into a Retail Installment Sale Contract (“Contract”) with Pruitt Ford for the Ford Edge in the amount of $16,at an interest rate of 13.60%Within the agreement, he agreed to repay the loan in monthly installments in the amount of $per month, beginning May 15, 2013. On December 08, 2016, the decision was made to repossess the vehicle, as allowed by the contractAt this time the account was days past duePlease be aware, numerous efforts were made to contact you regarding the status of his accountThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws. Included for your review is a copy of the Contract and Account Payment HistoryIf you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***. Sincerely,GM Financial

July 10,
Re: Complaint ID: ***
*** *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of your account reflects all requested documents were received by GM Financial as of July 3, Please be advised the insurance repair check in the amount of $5,005.16, was issued by GM Financial to Caliber Collision on July 7,
We apologize for any inconvenience this situation may have caused Should you have any further questions or require additional assistance regarding this matter, please feel free to contact Lease Customer Service department directly at ***
Sincerely,
GM Financial

Thank you for forwarding the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On January 14, 2016, you attempted to submit a payment via MyAccount online through Western Union’s Speed Pay system, using
a digit account number and a routing number that returns to Bluebird via American Express (“Bluebird”)Please understand that Western Union’s SpeedPay only allows payments attached to a Visa, MasterCard, or a checking/savings account supported by a banking institutionBased on the statement information you previously provided, research was conducted and it was determined that the payment was returned on January 19, as “Non-Transaction Account” and the funds were reversed from GM Financial Bluebird was contacted on January 28, and advised GM Financial that their account numbers are digits in length and that account holders are unable to process transactions using a routing and account numberThe bank representative also explained it could take up to business days to return the funds to your accountOur records reflect that a GM Financial representative then contacted you and advised you of this informationIf you have not received these funds credited back to your account, you will need to dispute this transaction directly with Bluebird The payments received by GM Financial on February 2, and March 4, were submitted online via Bluebird’s website and transmitted electronically to GM Financial by Online Resources Corporation (“ORCC”), a third party payment systems provider GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account Should you have any further questions or require additional assistance, please contact Customer Service at ###-###-#### Sincerely, GM Financial

Complaint: ***
I am rejecting this response because: numerous attempts were not made to reach meNo messages or calls were receivedI can pull my phone records and I would like the dates and times these attempts were made to contact me and to what numberAlso GM financial is notorious for lying about trying to contact their customers( How was a payment due on 12/past due on 12/14? I have not received any letter from GM Financial supposedly mailed on 12/I have yet to receive a call or explanation on this matter and per GM Financials own policy reasonable attempts to contact the client has NOT been met and I can pull my phone records to prove itMy home and cellphone are thru Xfinity and they are both connectedI will be contacting Illinois States Attorney OfficeThis seems to be an ongoing trend for this company indulging in shady business practices
***
Regards,
*** ***

May 10,
Re: *** * *** Complaint ID: ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Due to a recent
enhancement, an issue was identifiedConsistent with our obligation to report only accurate information, GM Financial has suppressed reporting while remediation efforts are ongoingOn May 8, 2018, GM Financial submitted an update to the credit reporting agencies regarding the current status of your accountPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM FinancialPlease be advised, you will receive a payment history and credit rating letter in a separate mailing
We apologize for any inconvenience you have experienced as a result of this situationPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

July 31,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredFor
verification purposes, please reply with the account number and/or the last four digits of your social security number, along with the year, make, and model of the vehicleUpon receipt of this information I will research this matter
Sincerely,
GM Financial

November 10,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records indicate a refund check in the amount of $1,was sent via FedEx tracking# ***According to FedEx, this check will be delivered by November 13,
If you have any additional questions regarding this matter please feel free to contact GM Financial at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:The issue never was or has been about the history of the purchase, agreed upon contractual documentation or subsequent correspondenceThe issue is simply about $being sent to GM and they not accounting for it as a payment What is of consequence is in their email they do say they have the option on how to apply the payment which I was not cognizant of but nevertheless it is what it is and the correspondence with GM has been as fruitless as the periodic customer surveys they send out where I have responded with the same complaint only to be replied to with the same rhetoric That said I will settle the financials with GM and be finally rid of any business with them now or in the future
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Further research is required on GMs behalfAwaiting responseSSN *** please forward
Regards,
*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On July 8, 2006, both you and Willis Valentine signed a Retail Installment Contract (“Contract”) for a Ford Explorer in the
amount of $16,at an interest rate of 21.95%The contract is a simple interest contract which means interest accrues daily on the unpaid principal balanceIf all payments are paid by the due date, the account will be paid in full on the contract maturity date GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account In order to negotiate a settlement with regard to the deficiency balance of your account, you will need to contact GM Financial’s Loss Recovery department at ###-###-####Please also understand that if GM Financial agrees to a settlement, the credit bureau reporting of your account will not be updated to reflect settled in full as a charged-off account, until the full negotiated settlement amount has been satisfied Included for your review are copies of your Contract and Account Payment History Sincerely, GM Financial

Complaint: ***
I am rejecting this response because:This response does not address how they will prevent this from happening again in the future. This is the fourth time I have had additional charges to my lease statement. The first time I called Texas myself to resolve, the second time the Customer Service Rep took care of it. These last times I had to go this far to resolve it. I want new plates for my vehicle in order to "disconnect" my vehicle from whoever's car it is in Texas that continues to incur these toll charges, at GM Financials expense
Regards,
*** ***

September 14,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A refund
has been requested and is being processed, a check in the amount of $will sent in the next few daysPlease allow to business days from the time the check is issued for it to be receivedWe apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at *** ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:I made my November 30, payment, I did not authorize for a second and third payment to be withdrawn from my accountI understand that there is a remaining balance but it is not my fault that GM tried to withdraw more than one payment from my accountI tried to pay the remaining balance on Feb23, so Gm will not send me to collectionsI have attached the confirmation number for the paymentThough I tried to pay the amount the payment has not been deducted from my bank account and I don't know whyI am in contact with my bank to see why this payment has not been submitted to GMI am trying to pay the remaining balance, however I am only doing so I will not be sent to collections but I am not happy paying for GM's mistakeI have also recently heard that I am not the only person going through a hard time with GM, others are having similar issues so I feel I should be reimbursed for this payment since this is GM's error.
Regards,
*** ***