GM Financial

March 14, 2016Re: Complaint ID: *** ***Dear Ms***,Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following informationWe apologize for the delay in regards to your
property taxesThere is a known issue that is affecting all leasing companies, including GM FinancialThe supplemental bills did not get mailed out, and we are currently working with Loudon County regarding this issueGM Financial sent a check to Loudon County on March 7, via overnight mail in the amount of $An invoice in the amount of $for the property tax was sent to your address of record on March 10, We received a payment in the amount of $on March 8, that will be applied towards the property tax.We appreciate you bringing this matter to our attention and apologize for any inconvenience this has causedIncluded for your review is a copy of the account payment historyShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ###-###-####.Sincerely, GM Financial

December 1,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that on April 7, you were informed by a GM Financial representative that a payment returned to GM Financial on January 19, Please be advised that numerous efforts were made prior to that conversation and after to contact you about the status of the account
As a courtesy, GM Financial waived $of the late fees on the account
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ***
Sincerely,
GM Financial

November 8,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records indicate that the payoff has been posted to your account effective May 20, A refund check will be expedited to your address of record using FedEx overnight, we will provide you with a tracking number once this has been generatedIn addition, we will expedite the closing of the account and title release
We would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceIf you have any additional questions regarding this matter please feel free to contact GM Financial at ***
Sincerely,
GM Financial

August 2,
Re: Complaint ID:
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
I would like to apologize for the
poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
A refund has been requested and is being processedA check in the amount of $was sent via regular mail to the address on July 28, Our records reflect this account is currently set up on the GM Financial Automatic Payment Plan
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ###-###-####
Sincerely,
GM Financial

November 30,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please understand that GM
Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the status and payment history of your account have been reported to the credit bureau reporting agencies with accuracyPlease be advised upon the completion of the deferment process, an update will be submitted to all three major credit bureaus to reflect the new reporting for the months deferred
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below. Is there any progress on this complaint?
Regards,
*** ***

Complaint: ***I am rejecting this response because: I would like to see proof of that GM Financial sent the required letters to my address of recordAlso, I would like to know the exact address they "sent" the required notices toThey did not state what address it was sent toIf they did not send it to an adress I authorized communication from or the original address on fileThen they did not fulfill their duties and they're collection activities are illegalPlease also provide proof that I authorized any adress changes. Please also note: if this matter isn't handled correctly and legally within the next daysI will take legal action against GM FinancialI am an attorney and I have researched the law very carefully on this matter and GM Financial is in violation of the law. Please se take this matter seriously. Regards,*** ***

We have received the rejection to our response but the consumer did not type in the reason for the rejection

In my contract it does not say that I have a daily since 6% interest rate and you guys are charging me that you guys are a bunch of predatory lenders stealing from poor people your contract is

March 30,
Re: Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to provide the following information
Our records reflect that a payment was set up on March 3, via Western Union Speedpay in the amount of $60.00, confirmation # *** Please note, this item was returned on March 13, to GM Financial as insufficient funds GM Financial is unable to comply with your request to refund $as there is no refund due on the account
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information.Our records reflect that you have been approved for a deferment of the September 30, and October 30, installment due dates, upon
receipt of the $deferment feeOur records further indicate that you intend to pay this fee online on October 2, 2015.Should you have any further questions, please feel free to contact Customer Service at ###-###-####.Sincerely,GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On November 15, you signed a Retail Installment Contract and Security Agreement (“Contract”) for the GMC Acadia in the amount of $45,at an interest rate of 4.9%The contract is a simple interest contract which means interest accrues daily on the unpaid principal balanceIf all payments are paid by the due date, the account will be paid in full on the contract maturity date On August 19, 2015, our records reflect that you requested to defer the monthly installments for June 30, and July 30, Please understand that deferments are not a contractual obligation and are not always availableAt the time of your request, approval of this deferment was subject to the receipt of the deferment amount and management approvalOur records reflect that the deferment amount was due on August 21, and that numerous phone calls were made, to both parties of this account, and voice messages were left in an effort to discuss the status of the account from August 24, up through the date the repossession occurredE-mail correspondence was also sent to *** regarding the status of the account on August 31, 2015, September 8, 2015, and September 16, 2015; prior to the date of the repossession On September 2, 2015, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past dueThe vehicle was repossessed by Countrywide Asset and Auto Recovery on September 17, 2015. Per your contract, if you default, you agreed to pay our costs for collecting amounts owing, including the costs and fees for repossession. The amount you paid to reinstate the vehicle was $2,This amount included the past due amounts for the June 30, 2015, July 30, 2015, and August 30, installment due dates, the late fee balance owed on the account in the amount of $225.00, and the repossession fees of $Per your contract, a late fee is assessed when you fail to pay your scheduled payment in full within days of the date it is dueWhen a vehicle has been repossessed, the account must be current in order to reinstate; this includes payment of the late fees In an additional effort to assist you, the decision was made by upper management to offer you a deferment for the September 30, and October 30, installment due dates Please be advised that the repossession company is an independent contractor and is licensed as suchAny claims against their company, like those regarding the damage to your driveway, will need to be addressed directly with their company and/or licensing authority Included for your review are copies of your contract and account payment history Should you have any further questions, please feel free to contact GM Financial at ###-###-#### Sincerely, GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information. Attached for your records is a copy of the Settlement Confirmation LetterA hard copy has been mailed to your recently updated address of record. Please understand that the credit bureau reporting of your account will not be updated to reflect settled in full as a charged-off account, until the full negotiated settlement amount has been satisfiedAccording to our records, GM Financial is allowing you to settle this account balance as a charged-off account in the amount of $1,to be paid in installments due on the last day of each month beginning December 31, The final installment for the settlement amount is due on May 31, The next scheduled credit bureau reporting date for your account would fall on June 7, or June 8, You will need to allow the credit bureau reporting agencies 30-days from these dates to reflect the updates to your GM Financial tradeline. Should you have any further questions or require additional assistance, please feel free to contact GM Financial at 1(877)203-5539. Sincerely,GM Financial

Complaint: ***
I am rejecting this response because: I AM REQUESTING FULL REFUND OF $& TITLE SINCE I PAID IN FULLHERE IS MY ACCOUNT NUMBER WITH GM FINANCIAL ***
Regards,
*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On March 28, 2015, you entered into a Retail Installment Sale Contract (“Contract”) with *** Chevrolet for the Chevrolet
MalibuGM Financial was not present at *** Chevrolet (“Dealer”) during the signing of the contract and was not privileged to any agreements between the two partiesThe contract was subsequently assigned to GM Financial
We empathize with the problems you may have experienced with the vehicle; however, the responsibility for this contractual obligation remainsAll mechanical issues would need to be resolved between yourself, *** Chevrolet, and/or the manufacturer of the vehicle, if necessary
GM Financial is unable to honor your request to defer the September 30th and October 30th retail installment paymentsPlease understand that deferments are not a contractual obligation and are not always availableAt this time, you have not yet established enough payment history in order to be eligible for this type of assistance
If you would like to discuss this matter further with the manufacturer of your vehicle, please contact GM’s Chevrolet Customer Assistance line at ###-###-####
Sincerely,
GM Financial

June 8,
Re: *** ***
Complaint ID: ***
Dear Mr***,
Thank you for the information sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountPlease allow additional time for your request to be
reviewedOnce the review has been completed, a response will be communicated to you via regular mailShould you have any questions while we review your account, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for forwarding the additional correspondence sent to the Revdex.comDue to Federal Privacy Laws, GM Financial must verify the identity of the consumer prior to releasing account sensitive informationAt your earliest convenience, please provide your full GM Financial account number or the last four digits of your social security number in order to verify your identityUpon receipt of this information we will provide copies of documents sufficient to validate the GM Financial account If you do not want to provide this information via the Revdex.com, you may contact GM Financial’s Customer Service Department by telephone at 1(800)284-At which time you will be asked to verify account information and you may then request a copy of the contract be mailed or faxed to you. Sincerely,GM Financial

Complaint: ***
My account number is listed on my credit report as
***The last of my ssn is ***. Name on the account was *** ***, son 08/29/
Regards,
*** ***

February 13,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be aware, GM Financial
is an indirect lender and all credit decisions are based on the consumer’s credit files obtained by the credit reporting agencies at the time the application was submittedAdditional considerations included income and expenses as listed on the credit application signed by you, as well as the cost of the collateral
Please understand that all contract negotiations would need to be handled between yourself and the selling dealerIf you have any questions or require additional assistance, please contact GM Financial at 1-***-***-***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you
Regards,
*** ***