GM Financial

Complaint: ***
I am rejecting this response because: acct # is ***
Regards,
*** ***

Complaint: ***
I am rejecting this response because: numerous attempts were not made to reach meNo messages or calls were receivedI can pull my phone records and I would like the dates and times these attempts were made to contact me and to what numberAlso GM financial is notorious for lying about trying to contact their customers( How was a payment due on 12/past due on 12/14? I have not received any letter from GM Financial supposedly mailed on 12/I have yet to receive a call or explanation on this matter and per GM Financials own policy reasonable attempts to contact the client has NOT been met and I can pull my phone records to prove itMy home and cellphone are thru Xfinity and they are both connectedI will be contacting Illinois States Attorney OfficeThis seems to be an ongoing trend for this company indulging in shady business practices
***
Regards,
*** ***

March 28,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On February 7, 2013, you entered
into a Retail Installment Sale Contract (“Contract”) with Pine Belt Nissan of Keyport for the Audi Qin the amount of $30,at an interest rate of 19.25%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning March 24,
On June 25, 2013, the decision was made to repossess the vehicle, as allowed by the contractAt this time the account was days past dueThe vehicle was repossessed on August 6, at days past duePlease be aware, numerous efforts were made to contact you regarding the status of your accountThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws
The “Notice of Right to Redeem” and the “Notice of Our Plan to Sell Property” were mailed to your address of record on August 7, These notices explained what you would be required to pay in order to redeem your vehicleThe vehicle was sold at auction on September 11, 2013, and the statutorily required “Deficiency Calculation” letter was mailed to the address of record on September 25, to inform you of the remaining balance owedThese notices were returned to GM Financial as ‘no such street and unable to forward’ via U.SMailShould you require additional copies of the statutory notices, a subpoena is required
Included for your review is a copy of the Contract and Account Payment HistoryIf you have any further questions or require additional assistance, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information.Our records reflect that you have been approved for a deferment of the September 30, and October 30, installment due dates, upon
receipt of the $deferment feeOur records further indicate that you intend to pay this fee online on October 2, 2015.Should you have any further questions, please feel free to contact Customer Service at ###-###-####.Sincerely,GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
My account has always been up to dateThere has never been an issue or missed payment.The refund for the $DOUBLE payment that GM Financial mentioned in its reply is a completely separate issue and has nothing to do with this complaintThat issues is now being handled through my bank since GM Financial is refusing to send the refundNOTE: The requested bank statement that they requested was successfully faxed to them on 8/2/and confirmed by a couple different representatives thereafter.Regarding this specific complaint (Complaint ID: *** regarding the 7/29/charge of $169.69), since GM Financial is not officially acknowledging their fault to the mistakes and delays made by their department and their back office (even though I have thorough accounts of every representative and manager I've spoken with who have personally admitted to these mistakes), I am forced to ALSO escalate this complaint to GM CorporateI will provide GM Corporate a detailed outline of all the delays and mistakes made by GM Financial and the back officeThis detailed outline will contain ALL pertinent dates, times, names, and issues relating to this caseThe assuming party, as well as the notes on my account (0170890321), can corroborate these factsI trust that GM Corporate (General Motors Company, P.OBOX 33170, Detroit, MI 48232-5170) can see the lack of competency and carelessness within GM Financial and their back office, especially involving the specific individuals I have dealt with and take the appropriate, corrective action in addressing these issuesBecause of this experience, needless to say, I will never be a GM customer again in the future, nor will I recommend GM products to my family or friends
Regards,
*** ***

May 10,
Re: *** * *** Complaint ID: ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Due to a recent
enhancement, an issue was identifiedConsistent with our obligation to report only accurate information, GM Financial has suppressed reporting while remediation efforts are ongoingOn May 8, 2018, GM Financial submitted an update to the credit reporting agencies regarding the current status of your accountPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM FinancialPlease be advised, you will receive a payment history and credit rating letter in a separate mailing
We apologize for any inconvenience you have experienced as a result of this situationPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:I made my November 30, payment, I did not authorize for a second and third payment to be withdrawn from my accountI understand that there is a remaining balance but it is not my fault that GM tried to withdraw more than one payment from my accountI tried to pay the remaining balance on Feb23, so Gm will not send me to collectionsI have attached the confirmation number for the paymentThough I tried to pay the amount the payment has not been deducted from my bank account and I don't know whyI am in contact with my bank to see why this payment has not been submitted to GMI am trying to pay the remaining balance, however I am only doing so I will not be sent to collections but I am not happy paying for GM's mistakeI have also recently heard that I am not the only person going through a hard time with GM, others are having similar issues so I feel I should be reimbursed for this payment since this is GM's error.
Regards,
*** ***

December 1,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that on April 7, you were informed by a GM Financial representative that a payment returned to GM Financial on January 19, Please be advised that numerous efforts were made prior to that conversation and after to contact you about the status of the account
As a courtesy, GM Financial waived $of the late fees on the account
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ***
Sincerely,
GM Financial

Thank you for forwarding the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On January 14, 2016, you attempted to submit a payment via MyAccount online through Western Union’s Speed Pay system, using
a digit account number and a routing number that returns to Bluebird via American Express (“Bluebird”)Please understand that Western Union’s SpeedPay only allows payments attached to a Visa, MasterCard, or a checking/savings account supported by a banking institutionBased on the statement information you previously provided, research was conducted and it was determined that the payment was returned on January 19, as “Non-Transaction Account” and the funds were reversed from GM Financial Bluebird was contacted on January 28, and advised GM Financial that their account numbers are digits in length and that account holders are unable to process transactions using a routing and account numberThe bank representative also explained it could take up to business days to return the funds to your accountOur records reflect that a GM Financial representative then contacted you and advised you of this informationIf you have not received these funds credited back to your account, you will need to dispute this transaction directly with Bluebird The payments received by GM Financial on February 2, and March 4, were submitted online via Bluebird’s website and transmitted electronically to GM Financial by Online Resources Corporation (“ORCC”), a third party payment systems provider GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account Should you have any further questions or require additional assistance, please contact Customer Service at ###-###-#### Sincerely, GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised a request has been submitted for a representative to contact you in regards to this matterFor further assistance, please feel free to contact GM Financial Lease Customer Service directly at ###-###-####
Sincerely,
GM Financial

September 14,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A refund
has been requested and is being processed, a check in the amount of $will sent in the next few daysPlease allow to business days from the time the check is issued for it to be receivedWe apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at *** ***
Sincerely,
GM Financial

June 11,
Re: Complaint ID: ***
*** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com We would like an opportunity to address your concerns; however, additional information is required For
verification purposes, please forward me your account number, last four digits of your social security number, mailing address, along with the make/model of the vehicle Upon receipt of this information we will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:While it is true GM Financial's third party vendor can accomplish what GM says they cannotHowever, I am going to have to incur additional fees to be able to do thisThis is unacceptable unless GM is willing to reduce my payoff balance by the amount their third party vendor will charge me to do what GM should be responsible forMy contract is with GM and not with their vendorI am still astounded by this situationIf GM Financial Leasing is unable to transact very common transactions regarding automobile financing in the state of Arizona, then perhaps they should not do business in that state and save all of us consumers these problems
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you
Regards,
*** ***

Complaint: ***
I am rejecting this response because: it does not address the difference between my credit report balance and the balance GM FINACIAL debt collection reported to medollar difference is pretty significant, not to mention they report me late every month, when clearly my January payment has been reported to the credit bureau as paid....answer this one question for me....is my January payment paid or not???,
Regards,
*** ***

September 19, RE: Complaint ID: *** *** *** Dear Mr***:
Thank you for forwarding the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer you the following information Please be advised that we have updated and forwarded the proper documentation to all three major credit bureaus to remove the delinquency reported with regard to the payoff sent in from the dealershipPlease allow 30-days for this information to reflect on your credit bureau report Please feel free to contact our office at *** should you have further questions or concerns regarding this matter Sincerely, GM Financial Tell us why here

Complaint: ***
I am rejecting this response because: I have reviewed the response made by the business in reference to complaint ID ***, and will provide the requested information My account number ***
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I CALLED THE NUMBER AND WAS PUT ONTO ETERNAL HOLD AGAINTHIS WOULD HAVE BEEN THE 24TH PERSON I HAVE TALKED TO IN REGARDS TO THIS IN THE LAST MONTH AND A HALF
Regards,
*** ***

In my contract it does not say that I have a daily since 6% interest rate and you guys are charging me that you guys are a bunch of predatory lenders stealing from poor people your contract is

I do see a late fee that is still there, and I have called customer service to have that resolved, however it is still thereOtherwise, everything was handled in a timely manner