GM Financial

October 2,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On January 7, 2012, you signed a Retail Installment Sale Contract (“Contract”) for the purchase of the referenced Chevrolet Camaro Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on February 06,
Please be advised the legally required “Notice of Right to Redeem or Reinstate” and the “Notice of Our Plan to Sell Property” was mailed to your address of record on October 14, Further review of your account reflects an amended “Notice of Our Plan to Sell Property” was mailed to your last known address of record via certified mail on November 21, All certified items were returned to GM Financial as unclaimedAfter the sale of the vehicle at auction, a “Deficiency Calculation” letter was mailed to your last known address of record on December 31, 2014, at this time a deficiency balance of $11,remainsOur records reflect this item was not returned to GM Financial
Please note, the Statute of Limitations acts as a bar to filing a lawsuit on the debt, but does not require GM Financial to automatically stop all collection activities and does not govern or contain dictates regarding the reporting of the account to the credit reporting agenciesTo inquire about the exact date the GM Financial trade line will be removed from your individual credit bureau reports, please contact the credit bureau reporting agencies directly
Should you have any further questions or require additional assistance regarding this matter, please feel free to contact GM Financial directly at *** ***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
My account has always been up to dateThere has never been an issue or missed payment.The refund for the $DOUBLE payment that GM Financial mentioned in its reply is a completely separate issue and has nothing to do with this complaintThat issues is now being handled through my bank since GM Financial is refusing to send the refundNOTE: The requested bank statement that they requested was successfully faxed to them on 8/2/and confirmed by a couple different representatives thereafter.Regarding this specific complaint (Complaint ID: *** regarding the 7/29/charge of $169.69), since GM Financial is not officially acknowledging their fault to the mistakes and delays made by their department and their back office (even though I have thorough accounts of every representative and manager I've spoken with who have personally admitted to these mistakes), I am forced to ALSO escalate this complaint to GM CorporateI will provide GM Corporate a detailed outline of all the delays and mistakes made by GM Financial and the back officeThis detailed outline will contain ALL pertinent dates, times, names, and issues relating to this caseThe assuming party, as well as the notes on my account (0170890321), can corroborate these factsI trust that GM Corporate (General Motors Company, P.OBOX 33170, Detroit, MI 48232-5170) can see the lack of competency and carelessness within GM Financial and their back office, especially involving the specific individuals I have dealt with and take the appropriate, corrective action in addressing these issuesBecause of this experience, needless to say, I will never be a GM customer again in the future, nor will I recommend GM products to my family or friends
Regards,
*** ***

Complaint:
I am rejecting this response because: While it is true that GM Financial sent a payoff statement, what they sent is useless because it only contains a total payoff amount and no details of what that amount is forIn order to get my vehicle refinanced, I must get a detailed payoff statement that show what portion of the payoff is for the remaining lease payments, what portion is for the residual balance, what portion is for sales tax on the residual buyout balance and any other miscchargesThe payoff statement must have my name listed as co-leseeI have stated that this is what I need many times and I am being told that they cannot provide this detailed informationWhat business cannot provide a detailed statement of what they are charging? As before, GM Financial will disregard the details that I am seeking and say that they have sent a payoff statementHopefully someone at GM Financial will read this request in it's entirety and respond addressing my detailed request and not just say, we sent a payoff statementThat is a total copout
Regards,
*** ***

Complaint: ***
I am rejecting this response because: it does not address the difference between my credit report balance and the balance GM FINACIAL debt collection reported to medollar difference is pretty significant, not to mention they report me late every month, when clearly my January payment has been reported to the credit bureau as paid....answer this one question for me....is my January payment paid or not???,
Regards,
*** ***

February 14,
Re: Complaint ID* *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
The MoneyGram payment in the amount of $was located and posted to your account on 02/13/2018, with an effective date of 01/16/Your account has not been reported to the credit bureaus for any late payments and no late charges have been assessed to your accountWe apologize for any inconvenience you have experienced as a result of this situation
If you have any further questions or concerns regarding this matter, please feel free to contact GM Financial at ***)***-***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:While it is true GM Financial's third party vendor can accomplish what GM says they cannotHowever, I am going to have to incur additional fees to be able to do thisThis is unacceptable unless GM is willing to reduce my payoff balance by the amount their third party vendor will charge me to do what GM should be responsible forMy contract is with GM and not with their vendorI am still astounded by this situationIf GM Financial Leasing is unable to transact very common transactions regarding automobile financing in the state of Arizona, then perhaps they should not do business in that state and save all of us consumers these problems
Regards,
*** ***

I recieved my first statement today unfortunately I sent payments to the Arlington address earlier this week due to the fact that it was the only address I had until todayWhat is going to happen to those payments? I never received a first statement and looking at feedback from your other customers this is not a new issue Am worried that your companies inefficiencies will reflect on my credit scoreI made every attempt by calling the dealership and speaking to your rude customer service center to get this resolvedTake a look at comments about Gm financial from January through todayThis seems to be an ongoing issue With a lot of customersI have always bought brand new and thought I would try a leaseBig mistake I will never lease again.

Tell us February 13,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt
your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial
why here

I do see a late fee that is still there, and I have called customer service to have that resolved, however it is still thereOtherwise, everything was handled in a timely manner

February 13,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Upon review of the
account, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on February 13, 2018, to reflect the account with no credit marks and paid in fullPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter, please contact Lease Customer Service directly at ***) ***-***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I CALLED THE NUMBER AND WAS PUT ONTO ETERNAL HOLD AGAINTHIS WOULD HAVE BEEN THE 24TH PERSON I HAVE TALKED TO IN REGARDS TO THIS IN THE LAST MONTH AND A HALF
Regards,
*** ***

June 11,
Re: Complaint ID: ***
*** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com We would like an opportunity to address your concerns; however, additional information is required For
verification purposes, please forward me your account number, last four digits of your social security number, mailing address, along with the make/model of the vehicle Upon receipt of this information we will research this matter
Sincerely,
GM Financial

June 29,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA full response will be issued once the review
has been completed
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Last of my ss# *** It was a dodge ram
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

May 31,
Re: *** ***
Complaint ID: ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On April 20, 2018, GM Financial requested a copy of your bank statement or proof of cleared funds in order to assist us to research and locate the funds in questionReview of your account indicates we only received a screen-shot of the transactionsPlease provide a running bank statement indicating the payment cleared your account or other transaction information on bank letterheadAt your earliest convenience, please reply by fax or mail and include your original request, the proof of cleared funds from your bank, your full name, account number, complete mailing address and phone number to the address or fax number below:
GM Financial
Attn: Compliance Department
*** *** *** *** ***
*** *** ** *** Fax: ###-###-####
Should you have any questions or are in need of additional assistance regarding this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

April 5,
Re: Complaint ID: *** *** ***
Dear Ms***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect
GM Financial has not reported the account as a repossessionAn update was submitted to the credit reporting agencies on April 2, to reflect the current status of your accountPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:the purpose of contacting you was that I i made a payment for last years taxes and this years takes with in a month spanAnd GM decides to put it anywhere they want to .
Regards,
*** ***

March 28,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On February 7, 2013, you entered
into a Retail Installment Sale Contract (“Contract”) with Pine Belt Nissan of Keyport for the Audi Qin the amount of $30,at an interest rate of 19.25%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning March 24,
On June 25, 2013, the decision was made to repossess the vehicle, as allowed by the contractAt this time the account was days past dueThe vehicle was repossessed on August 6, at days past duePlease be aware, numerous efforts were made to contact you regarding the status of your accountThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws
The “Notice of Right to Redeem” and the “Notice of Our Plan to Sell Property” were mailed to your address of record on August 7, These notices explained what you would be required to pay in order to redeem your vehicleThe vehicle was sold at auction on September 11, 2013, and the statutorily required “Deficiency Calculation” letter was mailed to the address of record on September 25, to inform you of the remaining balance owedThese notices were returned to GM Financial as ‘no such street and unable to forward’ via U.SMailShould you require additional copies of the statutory notices, a subpoena is required
Included for your review is a copy of the Contract and Account Payment HistoryIf you have any further questions or require additional assistance, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised a request has been submitted for a representative to contact you in regards to this matterFor further assistance, please feel free to contact GM Financial Lease Customer Service directly at ###-###-####
Sincerely,
GM Financial