GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

June 29,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA full response will be issued once the review
has been completed
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I AM REQUESTING FULL REFUND OF $& TITLE SINCE I PAID IN FULLHERE IS MY ACCOUNT NUMBER WITH GM FINANCIAL ***
Regards,
*** ***

April 5,
Re: Complaint ID: *** *** ***
Dear Ms***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect
GM Financial has not reported the account as a repossessionAn update was submitted to the credit reporting agencies on April 2, to reflect the current status of your accountPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

July 10,
Re: Complaint ID: ***
*** *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of your account reflects all requested documents were received by GM Financial as of July 3, Please be advised the insurance repair check in the amount of $5,005.16, was issued by GM Financial to Caliber Collision on July 7,
We apologize for any inconvenience this situation may have caused Should you have any further questions or require additional assistance regarding this matter, please feel free to contact Lease Customer Service department directly at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: it does not address the difference between my credit report balance and the balance GM FINACIAL debt collection reported to medollar difference is pretty significant, not to mention they report me late every month, when clearly my January payment has been reported to the credit bureau as paid....answer this one question for me....is my January payment paid or not???,
Regards,
*** ***

Complaint: ***
I am rejecting this response because:This response does not address how they will prevent this from happening again in the future. This is the fourth time I have had additional charges to my lease statement. The first time I called Texas myself to resolve, the second time the Customer Service Rep took care of it. These last times I had to go this far to resolve it. I want new plates for my vehicle in order to "disconnect" my vehicle from whoever's car it is in Texas that continues to incur these toll charges, at GM Financials expense
Regards,
*** ***

Thank you for forwarding the additional correspondence sent to the Revdex.comDue to Federal Privacy Laws, GM Financial must verify the identity of the consumer prior to releasing account sensitive informationAt your earliest convenience, please provide your full GM Financial account number or the last four digits of your social security number in order to verify your identityUpon receipt of this information we will provide copies of documents sufficient to validate the GM Financial account If you do not want to provide this information via the Revdex.com, you may contact GM Financial’s Customer Service Department by telephone at 1(800)284-At which time you will be asked to verify account information and you may then request a copy of the contract be mailed or faxed to you. Sincerely,GM Financial

July 17,
Re: Complaint ID: ***
*** L ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.com We have reviewed your concerns and would like to offer the following information
Please be advised a refund has been requested and completed A check in the amount of $was sent on July 2, to the address of record An additional check was sent on July 10, in the amount of $ Please allow 7-days to be received from the date the refund was issued
We apologize for any inconvenience this situation may have caused and appreciate your patience while we resolved this issue Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence Should you have any further questions or require additional assistance in regards to this matter please contact us at ###-###-####
Sincerely,
GM Financial

April 13,
Re: *** *** Complaint ID: *** GM Financial Account No.: ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently
reviewing your accountPlease allow additional time for your request to be reviewedOnce the review has been completed, a response will be communicated to you via regular mail
Sincerely,
GM Financial

July 26,
RE: Complaint ID: ***
*** ***
Dear Ms***:
Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however more information is requiredAt your earliest
convenience, please forward me your full account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I have told you on multiple occasions, including in the letter to Revdex.com, that there is no check copyI provided the proof via my bank statementPlease remove the late payments from my report ASAP
Regards,
*** ***

Revdex.com:Complaint not resolved.Note that the matter is still ongoing and this is only additional information being provided and not a resolution as of yetChevy Malibu *** Last SSN:*** *** *** *** *** *** ** ***
Regards,
*** ***

I am rejecting this response and have started the process of retaining a consumer attorney

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** It was your company contacted me regarding that my account days late in March and again after numerous phone calls to try to find out why it was reported no one could give me or my wife an explanation! Even after another attempt via phone conversation your supervisor stated that a payment had been reversed in this year also There has never been such a transaction, I have checked all my payments thru our bank and they have cleared the bank This is my conclusion, GM has terrible customer relations How can you advise your customers of such harsh incorrect information about their account only to find out that there isn't anything wrong with the account???? We are still some of the few adults in today's world that have a CLEAN credit report and history and plan to keep it that way Myself and my wife are very dissatisfied with GM and will not have any other vehicles financed after this one

January 18,
Re: Complaint ID: *** *** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please
forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

June 4,
Re: *** ***
Complaint ID: ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On May 21, 2018, GM Financial received a bank statement that was not sufficient to start the refund process, the amounts listed on the statement were blacked outPlease provide a running bank statement indicating the payment cleared your account or other transaction information on bank letterheadAt your earliest convenience, please reply by fax or mail and include your original request, the proof of cleared funds from your bank, your full name, account number, complete mailing address and phone number to the address or fax number below:
GM Financial
Attn: Compliance Department
*** *** *** *** ***
*** *** ** ***
*** ***
Should you have any questions or are in need of additional assistance regarding this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
GM Financial is asking for my account number, which is ***
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID 11426749, and although I am not completely satisfied GM financial seems unwilling to adjust my current invoice so I will take what I can get