GM Financial

July 10,
Re: Complaint ID: ***
*** *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of your account reflects all requested documents were received by GM Financial as of July 3, Please be advised the insurance repair check in the amount of $5,005.16, was issued by GM Financial to Caliber Collision on July 7,
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance regarding this matter, please feel free to contact Lease Customer Service department directly at ***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** *** there's number

I was in contact with the VP of Customer service whom was able to resolve my complaintNo further action is needed at this time as the issue has been resolved
Revdex.com:

July 5,
Re: *** ***
Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comWe would like an opportunity to address your concerns, however additional information is requiredFor
verification purposes, please reply with the account number and/or the last four digits of your social security numberUpon receipt of this information we will research this matter
Should you have any questions or require immediate assistance, please feel free to contact us at ###-###-####
Sincerely,
GM Financial

February 28,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be aware,
you are only responsible for a payment in the amount of $due on the 27th of each monthPlease be advised the earn tax amount of $is included in the total installment payment of $
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: GMAC financial left me no forwarding address to addresss my concerns, they asked for a full account # or social security number and left me no instructions on how to send it to them
Regards,
*** ***

Revdex.com:
I have provide documents that have my full account # onlyThe last four digits of my SS# is ***
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information On August 29, 2014, you signed a Retail Installment Sale Contract (“Contract”) for a Chevrolet Sonic in the amount of $18,at an interest rate of 6.90%Within the agreement, you agreed to a repay the loan in monthly installments in the amount of $per month, beginning on October 13, Please note that GM Financial places a high priority on adhering to all state and federal lawsThe state of Wisconsin requires a cure period or notice of repossession be mailed prior to repossession. This notice was sent by United Stated Postal Service (“USPS”) Certified Mail to your address of record on November 25, with a tracking number of 93. USPS records reflect that this item was delivered on November 28, at 1:47pmIf you wished to demand that GM Financial proceed in court, you were required to send a written notice to GM Financial by mail, at the address provided within the notice, within days from the date of the noticeThis timeframe expired on December 10, and GM Financial received written notice from you on December 29, Our records of the conversation on December 9, 2015, do not reflect that a GM Financial approved payment arrangement was reached and collection efforts continuedOn December 17, 2015, the account was reviewed by management and the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including the repossession, was in compliance with your contract as well as all state and federal laws Included for your review are copies of your contract, account payment history, USPS proof of delivery for the cure notice sent by GM Financial, and USPS proof of delivery for the certified notice you sent to GM Financial Should you have any further questions or require additional assistance, please feel free to contact GM Financial at (877)848- Sincerely, GM Financial

I am rejecting this response because: I will not contact GM financial directly regarding this issue because I never get any resolution that way nor do I get a response as I am told that I wouldI have been told that I would received phone calls from other departments regarding this and never haveThis appears to be the only means of communication where I get a response from youI still have not received a refund as I was told I would And if I need to cancel an automatic with drawl days prior to the scheduled transaction then your customer representatives should be informed to tell your customers that As I said before about a year ago the same thing occurred with my daughter from your company and your representatives do not appear knowledgeable in the areas of my concern I would like to know how long I am expected to wait for my refund, it has been over a month now that I have been waiting for it. Regards,*** ***

Complaint: ***
I am rejecting this response because: Is there anything that you can do to assist me trying to get my loan paid off as you have gotten A lot money from my loan than what I originally borrowed when I purchased the car, even if you could just waive the late fees that have accrued the account and make me current so I can have a fresh start with the remaining of my loan I would greatly appreciate this help Thanks
Regards,
*** ***

March 27,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that on
January 10, 2018, a check was received in the amount of $On January 11, an additional payment in the amount of $was made onlineOn January 22, 2018, we received notification that the payment returnedUnfortunately, both payments were reversed in errorPlease be advised, we have reapplied the payment made online with an effective date of January 11,
We apologize for any inconvenience this has caused and appreciate your patienceIf you have any questions or require additional assistance, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

My account number for the Chevrolet Cruze is ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:One I let you know that I was late but being truthful you are not by any meansI am speaking of the two additional payments that I do not owe that is on my account and now that you see I signed this contract on 06/11/then why are there still two payments from April and May that I was not responsible forSo how can that be truthful when those two payments are still tacked on there before the signature of 06/11/Which I was told by *** at DARCARS that my new payment was due 07/26/What I want you to honor is removing those payments and fixing my date to the 26th not the 7thPlease remove those payments and I have been asking for months nowSo there is in no way that your company is providing truthful or accurate information
Regards,
*** ***

September 8,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please note a refund in the amount of $was
issued today, September 8, 2017, via FedExFor your reference the tracking number is ***
We apologize for any inconvenience this situation may have causedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions or require additional assistance regarding this matter, please feel free to contact GM Financial directly at *** ***
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Upon further review of the account, GM Financial has agreed to remove the day delinquency that reported in October of We have submitted an update and forwarded the proper documentation to all three major credit bureausPlease allow 30-days for this information to update and reflect accordinglyPlease note when logging into the website, if your account is current at the time of log in, a payment will not be reflected till after the due dateAll further payments are due on the 28th day of each month in the amount of $per monthWe apologize for any inconvenience this situation may have caused Should you have any further questions or require additional assistance regarding this matter, please contact GM Financials Lease Servicing Department at ###-###-####
Sincerely,
GM Financial

July 31,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently working on this matterAs a supervisor from our Customer Service department will also be in touch with you
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM
Financial gives customer service a high priority and is totally committed to achieving excellence
A refund has been requested and is being processedA check in the amount of $will be sent via regular mail to the address of record in the next couple of daysPlease allow to business days from the time the check is issued for it to be received
Should you have any additional questions regarding this matter please feel free to contact the Lease Loss Recovery Department at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA response will be issued once the review has been completed
Sincerely,
GM Financial