GM Financial

Complaint: ***
I am rejecting this response because:
GM Financial is asking for my account number, which is ***
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I have told you on multiple occasions, including in the letter to Revdex.com, that there is no check copyI provided the proof via my bank statementPlease remove the late payments from my report ASAP
Regards,
*** ***

Revdex.com:
I have provide documents that have my full account # onlyThe last four digits of my SS# is ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will forward the requested account number for further resolution
Regards,
*** ***

I was in contact with the VP of Customer service whom was able to resolve my complaintNo further action is needed at this time as the issue has been resolved
Revdex.com:

January 15,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA response will be issued once the review
has been completed
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: Is there anything that you can do to assist me trying to get my loan paid off as you have gotten A lot money from my loan than what I originally borrowed when I purchased the car, even if you could just waive the late fees that have accrued the account and make me current so I can have a fresh start with the remaining of my loan I would greatly appreciate this help Thanks
Regards,
*** ***

January 8,
RE: Complaint ID: ***
*** ***
Dear Mrs***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt
your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

July 10,
Re: Complaint ID: ***
*** *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of your account reflects all requested documents were received by GM Financial as of July 3, Please be advised the insurance repair check in the amount of $5,005.16, was issued by GM Financial to Caliber Collision on July 7,
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance regarding this matter, please feel free to contact Lease Customer Service department directly at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: GMAC financial left me no forwarding address to addresss my concerns, they asked for a full account # or social security number and left me no instructions on how to send it to them
Regards,
*** ***

January 18,
Re: Complaint ID: *** *** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please
forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

February 28,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be aware,
you are only responsible for a payment in the amount of $due on the 27th of each monthPlease be advised the earn tax amount of $is included in the total installment payment of $
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information On August 29, 2014, you signed a Retail Installment Sale Contract (“Contract”) for a Chevrolet Sonic in the amount of $18,at an interest rate of 6.90%Within the agreement, you agreed to a repay the loan in monthly installments in the amount of $per month, beginning on October 13, Please note that GM Financial places a high priority on adhering to all state and federal lawsThe state of Wisconsin requires a cure period or notice of repossession be mailed prior to repossession. This notice was sent by United Stated Postal Service (“USPS”) Certified Mail to your address of record on November 25, with a tracking number of 93. USPS records reflect that this item was delivered on November 28, at 1:47pmIf you wished to demand that GM Financial proceed in court, you were required to send a written notice to GM Financial by mail, at the address provided within the notice, within days from the date of the noticeThis timeframe expired on December 10, and GM Financial received written notice from you on December 29, Our records of the conversation on December 9, 2015, do not reflect that a GM Financial approved payment arrangement was reached and collection efforts continuedOn December 17, 2015, the account was reviewed by management and the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including the repossession, was in compliance with your contract as well as all state and federal laws Included for your review are copies of your contract, account payment history, USPS proof of delivery for the cure notice sent by GM Financial, and USPS proof of delivery for the certified notice you sent to GM Financial Should you have any further questions or require additional assistance, please feel free to contact GM Financial at (877)848- Sincerely, GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** It was your company contacted me regarding that my account days late in March and again after numerous phone calls to try to find out why it was reported no one could give me or my wife an explanation! Even after another attempt via phone conversation your supervisor stated that a payment had been reversed in this year also There has never been such a transaction, I have checked all my payments thru our bank and they have cleared the bank This is my conclusion, GM has terrible customer relations How can you advise your customers of such harsh incorrect information about their account only to find out that there isn't anything wrong with the account???? We are still some of the few adults in today's world that have a CLEAN credit report and history and plan to keep it that way Myself and my wife are very dissatisfied with GM and will not have any other vehicles financed after this one

February 23,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be
aware, you are only responsible for a payment in the amount of $due on the 28th of each monthPlease be advised the earn tax amount of $is included in the total installment payment of $
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at (800) 284-
Sincerely,
GM Financial

July 26,
RE: Complaint ID: ***
*** ***
Dear Ms***:
Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however more information is requiredAt your earliest
convenience, please forward me your full account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

My account number for the Chevrolet Cruze is ***

March 27,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that on
January 10, 2018, a check was received in the amount of $On January 11, an additional payment in the amount of $was made onlineOn January 22, 2018, we received notification that the payment returnedUnfortunately, both payments were reversed in errorPlease be advised, we have reapplied the payment made online with an effective date of January 11,
We apologize for any inconvenience this has caused and appreciate your patienceIf you have any questions or require additional assistance, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***Again, please properly update my credit report IMMEDIATELY to show the correct balance due and to reflect that my account is current. acct#***
Regards,
*** ***