GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** *** there's number

I am rejecting this response because: I will not contact GM financial directly regarding this issue because I never get any resolution that way nor do I get a response as I am told that I wouldI have been told that I would received phone calls from other departments regarding this and never haveThis appears to be the only means of communication where I get a response from youI still have not received a refund as I was told I would And if I need to cancel an automatic with drawl days prior to the scheduled transaction then your customer representatives should be informed to tell your customers that As I said before about a year ago the same thing occurred with my daughter from your company and your representatives do not appear knowledgeable in the areas of my concern I would like to know how long I am expected to wait for my refund, it has been over a month now that I have been waiting for it. Regards,*** ***

July 17,
Re: Complaint ID: ***
*** L ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.com We have reviewed your concerns and would like to offer the following information
Please be advised a refund has been requested and completed A check in the amount of $was sent on July 2, to the address of record An additional check was sent on July 10, in the amount of $ Please allow 7-days to be received from the date the refund was issued
We apologize for any inconvenience this situation may have caused and appreciate your patience while we resolved this issue Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence Should you have any further questions or require additional assistance in regards to this matter please contact us at ###-###-####
Sincerely,
GM Financial

June 27,
Re: *** *** ***
Complaint ID: ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of your
account indicates GM Financial has made multiple attempts to fax a day payoff letter to your credit unionIn addition to the faxes, we have also emailed a payoff letter to the email address providedOn June 19, 2018, a member of management contacted you to confirm you had received the email sent previously, and if your credit union had advised they received the faxYou were not able to confirm this information during the conversation and another email and fax was sent at that timeA successful fax delivery notification was received on our end
Unfortunately, GM Financial is unable to honor your request to provide monetary compensationWe apologize for any inconvenience this has causedShould you have any further questions or require additional assistance, please feel free to contact us at ###-###-####
Sincerely,
GM Financial

July 31,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently working on this matterAs a supervisor from our Customer Service department will also be in touch with you
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

July 5,
Re: *** ***
Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comWe would like an opportunity to address your concerns, however additional information is requiredFor
verification purposes, please reply with the account number and/or the last four digits of your social security numberUpon receipt of this information we will research this matter
Should you have any questions or require immediate assistance, please feel free to contact us at ###-###-####
Sincerely,
GM Financial

I am rejecting this response and have started the process of retaining a consumer attorney

May 8,
Re: Complaint ID: *** *** ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.com I have reviewed your concerns and would like to provide the following information
A
refund has been requested and is being processed A refund in the amount of $for account ending in ***, $for account ending in *** and $for account ending in *** will be mailed to the address on file
We apologize for any inconvenience this situation may have caused Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.Our records reflect that MrJames ***’s Lexus ISwas repossessed on January 20, 2016, due to non-paymentPlease understand
that with regard to repossession, the State of South Carolina is a redemption only state; therefore, the balance will need to be paid in full in order for you to get the vehicle back.Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####.Sincerely,GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that on September 14, you informed us that a payment in the amount of $would be made on September 22, via web, and during this conversation our records do not reflect that a deferment was discussed or requestedThe payment was made on September 21, by you, via webGM Financial made contact with you again on November 12,
Please be advised that GM Financial has not changed our position regarding the accountThank you for your time and insight regarding your experience with GM Financial
Sincerely,
GM Financial

June 18,
Re: Complaint ID: ***
*** M***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
GM Financial suppressed credit bureau reporting during a recent system enhancement We have submitted an update to the credit reporting agencies regarding the current status of your accountPlease allow the credit bureau reporting agencies 30-days to accept and process the updateWe apologize for any inconvenience this has caused and appreciate your patience
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

I have already leased another GM vehicle through GM financial and I love it I love GM and will get another GM vehicle after this if my issue is resolved I would like the current invoice adjusted off for the amount that I owe While I appreciate the offer to carry over a higher amount than asked for on a future lease, there is no guarantee that this would actually occur. Ref# *** *there is no invoice# listed) for $is what I am requesting to be adjusted off.

June 7,
Re: Complaint ID: ***
*** * ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com At this time, GM Financial is currently reviewing your account Please allow additional time for your
request to be reviewed Once the review has been completed, a response will be communicated to you via regular mail
Sincerely,
GM Financial

May 1,
Re: Complaint ID: *** *** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***Again, please properly update my credit report IMMEDIATELY to show the correct balance due and to reflect that my account is current. acct#***
Regards,
*** ***

March 21,
Re: Complaint ID: *** *** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA full response will be issued once the review has been completed
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** I accept the most recent response,per mrs *** contacting GM Financial on 3/14/18& was told per GM Financial the disposition fee would be removed & Mrs *** be made whole,,re: account clear & no balance or fees & we accept this response on the above terms being communicated to Mrs ***

Complaint: ***
I am rejecting this response because:The account has not been completely updated it only shows the $payment that I submitted on 1/15/the account HAS NOT BEEN UPDATED it states that I am late I could not be late if they received nine thousand dollar payment Plus the GAP payment was sent on Jan 5, not Jan 1, this is very suspicious GM has not updated the account at ALL the same information has remained
Regards,
*** ***

By the time you responded, I had already had to pay for another lien letter through ***, because the buyer was getting impatient and I didn't know how long it would take to get a response.I request a refund of at least this second lien letter ($23)I think to truly make right the mistake made when Americredit failed to release the lien when I paid off the car, both fees should be reimbursed.Regards,*** ***