GM Financial

June 27,
Re: *** *** ***
Complaint ID: ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of your
account indicates GM Financial has made multiple attempts to fax a day payoff letter to your credit unionIn addition to the faxes, we have also emailed a payoff letter to the email address providedOn June 19, 2018, a member of management contacted you to confirm you had received the email sent previously, and if your credit union had advised they received the faxYou were not able to confirm this information during the conversation and another email and fax was sent at that timeA successful fax delivery notification was received on our end
Unfortunately, GM Financial is unable to honor your request to provide monetary compensationWe apologize for any inconvenience this has causedShould you have any further questions or require additional assistance, please feel free to contact us at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will forward the requested account number for further resolution
Regards,
*** ***

January 8,
RE: Complaint ID: ***
*** ***
Dear Mrs***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt
your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

January 15,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA response will be issued once the review
has been completed
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I have contacted this company in writing on several occasions regarding this alleged debt, I do not owe this debt to your company, and I also asked on several occasions that information be sent to me concerning this debt and proof of validation, also in turn this information was not submitted to me with in the time frame allotted by the FCRA, therefore again I ask that the information be deleted from all of my credit reports immediatelyGM Financial has already broken the law by not submitting me documentation in the allotted timeframe, and because you have failed to do so, I am requesting this information be deleted asapThis is the first time that I have received any information from your company and you only decided to send this to me now because I reported this business to the Revdex.com, I will not accept this information and I ask that you dissolve this immediatelyI will file a complaint with the Secretary of State and the Attorney Generals Office as well as the CFPB
Regards,
*** ***

February 23,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be
aware, you are only responsible for a payment in the amount of $due on the 28th of each monthPlease be advised the earn tax amount of $is included in the total installment payment of $
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at (800) 284-
Sincerely,
GM Financial

Complaint: ***Again, please properly update my credit report IMMEDIATELY to show the correct balance due and to reflect that my account is current. acct#***
Regards,
*** ***

Complaint: ***Again, please properly update my credit report IMMEDIATELY to show the correct balance due and to reflect that my account is current. acct#***
Regards,
*** ***

November 27,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records indicate
that your payoff posted to your account on November 16, The overage refund is scheduled to be sent to you on December 16, per the standard time frameYou may contact our customer service department and provide proof of cleared funds in order to request an expedited refund
If you have any additional questions regarding this matter, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

August 29,
RE: Complaint ID: ***
*** ***
Dear Mr***:
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM
Financial gives customer service a high priority and is totally committed to achieving excellence
A refund has been requested and is being processedA check in the amount of $will be sent via regular mail to the address of record in the next couple of daysPlease allow to business days from the time the check is issued for it to be received
Should you have any additional questions regarding this matter please feel free to contact the Lease Loss Recovery Department at ###-###-####
Sincerely,
GM Financial

April 12,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.com I have reviewed your concerns and would like to provide the following information
As previously advised, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on April 5, 2018, to reflect the account with no credit marks and paid in full Please understand that any additional disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM Financial
On April 12, 2017, GM Financial confirmed with the credit bureau reporting agencies that the GM Financial trade line reflected on your credit bureau reports has been updated to reflect that your account is paid in full with a zero balance and that there is no derogatory information reflected within the payment history profile
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

June 7,
Re: Complaint ID: ***
*** * ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com At this time, GM Financial is currently reviewing your account Please allow additional time for your
request to be reviewed Once the review has been completed, a response will be communicated to you via regular mail
Sincerely,
GM Financial

April 6,
Re: Complaint ID: *** *** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to offer the following information
Please be advised the
payment in question was located and posted to your GM Financial account with the effective date of February 14, Our records reflect that you have not been reported to the credit bureaus for any late payments Please note your account is current with the next monthly base rent due date of April 11,
We would like to apologize for the poor level of service you feel that you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceIf you have any additional questions regarding this matter please feel free to contact GM Financial at ***
Sincerely,
GM Financial

I have printed conversation from GM rep telling me that was dispersed to payments for March, April and May and now were applied to fees as described in the above paragraphI would like to know how GM would be willing to resolve this with, as I now have different versions printed as to where that amount of money was applied.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

March 8,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please note, your payment is due on the 24th of each month and will display an amount of $prior to the due date, however, you are still able to make your payment by selecting “pay other amount” on the payment screenOnce the scheduled due date has passed the Total Amount Due will display
A request has been submitted and is being processed to waive $in late fees in efforts to resolve this matterYou are currently showing due for March 24, in the amount of $
Please find enclosed a copy of your payment history as previously requestedShould you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***I am rejecting this response because: I have given it an entire week's time since this responseThe title has still not been received as stated that it was mailed.I also have not received any faxes with the title.My online payment access has been suspended so I am now no longer able to make any payments on this account.My fax number is ***All documents can be faxed directly to my attention or the secondary purchaser, *** ***.I need this title and letter of permission to register my car immediately. My car is going to be towed from my house if it is not registered within daysIt has been unregistered since July due to not receiving this informationThe DMV will not register my vehicle without a copy of the title and the letter to register.I am willing to make a payment of up to $immediately if these documents are received.Regards,*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.Our records reflect that MrJames ***’s Lexus ISwas repossessed on January 20, 2016, due to non-paymentPlease understand
that with regard to repossession, the State of South Carolina is a redemption only state; therefore, the balance will need to be paid in full in order for you to get the vehicle back.Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####.Sincerely,GM Financial

May 31,
Re: Complaint ID: ***
*** A***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial