GM Financial

April 13,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Upon review of the account, GM Financial submitted an additional update and forwarded the proper documentation to all three major credit bureaus on April 11, 2018, to reflect the account with no credit marksPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

I'm not rejecting it I'm just tired of the nonsense that GM does , I have had three members of the GM executive branch and three different case numbers and still nothing has been done. Here is the most recent case number *** By the way The car is titled in my fiancé's name but I am the principal owner and driver of the vehicle Her name is Jenny Go I have spent over hours contacting GM speaking with executive branch Bianka , I have been hung up on numerous times , kicked out of the *** *** ***, all because of the lies you have been told to me

I contacted GM Financial on Thursday, January 28, to follow up after reading the response they provided to the Revdex.comI spoke with supervisor (***), who let me know the check had been mailed to the incorrect address (a previous address in Houston, TX) and that GM financial would overnight the check to me at the correct mailing address in Hawaii, which is my current residence As of Sunday January 31, 2016, no check has arrived

I have already leased another GM vehicle through GM financial and I love it I love GM and will get another GM vehicle after this if my issue is resolved I would like the current invoice adjusted off for the amount that I owe While I appreciate the offer to carry over a higher amount than asked for on a future lease, there is no guarantee that this would actually occur. Ref# *** *there is no invoice# listed) for $is what I am requesting to be adjusted off.

to prevent from including any PII, please email me at *** so I can provide you with the information
*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. GM Financial has not changed its position regarding this matter and feels that we have provided you with sufficient information reflecting the application of your monthly installment payments and interest accrual during periods of deferred installment paymentsPlease review the Account Payment History previously provided to you. Should you have any further questions or require additional assistance, please contact Customer Service at ***. Sincerely,GM Financial

October 17, RE: Complaint ID: *** *** *** Thank you for forwarding the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer you the following information
Our records indicate that GM Financial was advised you have retained an attorneyPlease note if you are represented by an attorney, we are unable to communicate with you further as all communications must be directed through your attorney pursuant to Federal law. If you are represented by an attorney with respect to your GM Financial account, please have your attorney fax or mail in a letter of representation that includes his or her contact information to: GM Financial Attn: Legal Department *** *** *** *** *** *** *** ** *** Fax: *** Sincerely, GM Financial Tell us why here

July 27,
Re: Complaint ID: ***
*** ***-***
Dear *** ***-***,
Thank you for the additional correspondence sent to the Revdex.com We have reviewed your concerns and would like to provide the following information
Our records reflect that the payoff in the amount of $was posted to your account on July 9, 2018, effective the original date it was received and reflects the account as paid in full
Should you have any additional questions regarding this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:There is a misunderstanding I am not asking to be removed from the loan or said contract for the lease I am simply asking that I be allowed to re-register the car in the state of NJ so that I will not be solely listed on it with *** *** and held liable for any and all parking tickets or ezpass violations I went to the DMV and was advised the power of attorney provided to me to do this was not worded properly The supervisor at the NJ DMV advised me the power of attorney needs to state that my name be removed from the vehicle registration and *** ***'s name be placed on it with *** *** This is a common procedure involving only registration It has nothing to do with the contract for this vehicle which is under bankruptcy at the moment GM has repeatedly advised me that if *** continues to pay they will let him keep the vehicle even though I filed bankrupcy I have no problem with this but I can not be left on his registration He is not even listed and this is causing major problems for me This is leaving me responsible not *** for any and all parking tickets and ezpass violations Please don't hesitate to contact me if further clarification on the issue is needed
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I need to pass on my account information of my GM account number which is #*** With a Recent update to add to my claim We have had the vehicle returned to usBut now they are demanding all the money now to include August in the month they took the car unlawfully and only returned the vehicle a few days before September I made a full payment on it Friday 8/28/and now they want another this Friday totalling $900.00. We did try to have it refinanced at our credit union to pay it off through GM Financial only too find out that the vehicle is $over book value so the credit union cannot even refinance the vehicle for a much better rate and lower paymentWe are forced to deal with GM Financial after everything that has happenedWe did not go through the credit union to purchase the vehicle as I just recently became a member and It is my fiances credit union also My fiance and I are getting married in September and we're not married when I purchased the vehicle with my fiance cosigning on the loan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** I accept the most recent response,per mrs *** contacting GM Financial on 3/14/18& was told per GM Financial the disposition fee would be removed & Mrs *** be made whole,,re: account clear & no balance or fees & we accept this response on the above terms being communicated to Mrs ***

July 3,
Re: *** ***
Complaint ID: ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
As previously advised, if you would like GM Financial to review your NSF fee refund request, please provide a running bank statement indicating the NSFs where caused by GM Financial and not refunded by your bank or financial institution to the address or fax number below:
GM Financial
Attn: Compliance Department
*** *** *** *** ***
*** *** ** ***
*** ***
Please remember to include the account number on all correspondence sent to GM Financial
Should you have any further questions or require additional assistance, please feel free to contact us at ###-###-####
Sincerely,
GM Financial

May 8,
Re: Complaint ID: *** *** ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.com I have reviewed your concerns and would like to provide the following information
A
refund has been requested and is being processed A refund in the amount of $for account ending in ***, $for account ending in *** and $for account ending in *** will be mailed to the address on file
We apologize for any inconvenience this situation may have caused Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that on September 14, you informed us that a payment in the amount of $would be made on September 22, via web, and during this conversation our records do not reflect that a deferment was discussed or requestedThe payment was made on September 21, by you, via webGM Financial made contact with you again on November 12,
Please be advised that GM Financial has not changed our position regarding the accountThank you for your time and insight regarding your experience with GM Financial
Sincerely,
GM Financial

March 21,
Re: Complaint ID: *** *** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA full response will be issued once the review has been completed
Sincerely,
GM Financial

I would like someone to call me from GM being I wouldn't like to put my information on the WEB Please call me at ###-###-####Thanks *** ***

By the time you responded, I had already had to pay for another lien letter through ***, because the buyer was getting impatient and I didn't know how long it would take to get a response.I request a refund of at least this second lien letter ($23)I think to truly make right the mistake made when Americredit failed to release the lien when I paid off the car, both fees should be reimbursed.Regards,*** ***

January 23,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As a courtesy, GM Financial waived $in property tax fees in efforts to resolve this matterAs of the date of this letter your account reflects a zero balanceA paid in full letter has been requested to be mailed to the address on filePlease allow 7-business days to be received
Should you have any further questions or require additional assistance please contact GM Financial at (*** ***)Sincerely,
GM Financial

January 18,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised that GM Financial has made some long-planned
system enhancements that will help us provide an overall better customer experienceDuring the upgrade process, access to your account online and by phone was unavailableAdvance notifications regarding this inaccessibility were included on billing statements and emails to our customersIn addition, alert messages and FAQs were placed on our website providing additional information regarding the improvements being madePlease note that GM Financial is working diligently to ensure that there are no negative impacts to our customers’ accounts We apologize for any inconvenience you have experienced regarding this matter
Please note a request has been submitted and completed as of *** **, to cancel your recurring payment planOur records reflect two refunds in the amount of $*** were issued and sent by regular mail to your address of record on *** **, and *** **, As of *** *** 2018, an additional refund in the amount of $*** was requested to be returned to you, at this moment the request is still pendingPlease contact our office for additional status updates
GM Financial takes all complaints seriously and we appreciate you bringing this matter to our attentionWe again apologize for any inconvenience this situation may have causedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Sincerely,
GM Financial