GM Financial

April 13,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Upon review of the account, GM Financial submitted an additional update and forwarded the proper documentation to all three major credit bureaus on April 11, 2018, to reflect the account with no credit marksPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

January 18,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised that GM Financial has made some long-planned
system enhancements that will help us provide an overall better customer experienceDuring the upgrade process, access to your account online and by phone was unavailableAdvance notifications regarding this inaccessibility were included on billing statements and emails to our customersIn addition, alert messages and FAQs were placed on our website providing additional information regarding the improvements being madePlease note that GM Financial is working diligently to ensure that there are no negative impacts to our customers’ accounts We apologize for any inconvenience you have experienced regarding this matter
Please note a request has been submitted and completed as of *** **, to cancel your recurring payment planOur records reflect two refunds in the amount of $*** were issued and sent by regular mail to your address of record on *** **, and *** **, As of *** *** 2018, an additional refund in the amount of $*** was requested to be returned to you, at this moment the request is still pendingPlease contact our office for additional status updates
GM Financial takes all complaints seriously and we appreciate you bringing this matter to our attentionWe again apologize for any inconvenience this situation may have causedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Sincerely,
GM Financial

October 17, RE: Complaint ID: *** *** *** Thank you for forwarding the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer you the following information
Our records indicate that GM Financial was advised you have retained an attorneyPlease note if you are represented by an attorney, we are unable to communicate with you further as all communications must be directed through your attorney pursuant to Federal law. If you are represented by an attorney with respect to your GM Financial account, please have your attorney fax or mail in a letter of representation that includes his or her contact information to: GM Financial Attn: Legal Department *** *** *** *** *** *** *** ** *** Fax: *** Sincerely, GM Financial Tell us why here

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. GM Financial has not changed its position regarding this matter and feels that we have provided you with sufficient information reflecting the application of your monthly installment payments and interest accrual during periods of deferred installment paymentsPlease review the Account Payment History previously provided to you. Should you have any further questions or require additional assistance, please contact Customer Service at ***. Sincerely,GM Financial

July 3,
Re: *** ***
Complaint ID: ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
As previously advised, if you would like GM Financial to review your NSF fee refund request, please provide a running bank statement indicating the NSFs where caused by GM Financial and not refunded by your bank or financial institution to the address or fax number below:
GM Financial
Attn: Compliance Department
*** *** *** *** ***
*** *** ** ***
*** ***
Please remember to include the account number on all correspondence sent to GM Financial
Should you have any further questions or require additional assistance, please feel free to contact us at ###-###-####
Sincerely,
GM Financial

August 29,
RE: Complaint ID: ***
*** ***
Dear Mr***:
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

March 8,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please note, your payment is due on the 24th of each month and will display an amount of $prior to the due date, however, you are still able to make your payment by selecting “pay other amount” on the payment screenOnce the scheduled due date has passed the Total Amount Due will display
A request has been submitted and is being processed to waive $in late fees in efforts to resolve this matterYou are currently showing due for March 24, in the amount of $
Please find enclosed a copy of your payment history as previously requestedShould you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

July 27,
Re: Complaint ID: ***
*** ***-***
Dear *** ***-***,
Thank you for the additional correspondence sent to the Revdex.com We have reviewed your concerns and would like to provide the following information
Our records reflect that the payoff in the amount of $was posted to your account on July 9, 2018, effective the original date it was received and reflects the account as paid in full
Should you have any additional questions regarding this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

I contacted GM Financial on Thursday, January 28, to follow up after reading the response they provided to the Revdex.comI spoke with supervisor (***), who let me know the check had been mailed to the incorrect address (a previous address in Houston, TX) and that GM financial would overnight the check to me at the correct mailing address in Hawaii, which is my current residence As of Sunday January 31, 2016, no check has arrived

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

January 23,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records
reflect that recurring payments were set up online via MyAccount using Western Union SpeedPay beginning June 26, The payment draft date agreed to was the 26th of each monthThe last payment drafted within this plan was October 26, This type of payment is customer driven, initiated and authorizedPlease note that emails are sent to the email on file with the plan details, and the schedule can be viewed online when it is active
Please be advised numerous efforts were made to contact you with regard to the status of the accountUpon review of the account, GM Financial determined there is no credit mark on the account for November of Please be advised a subpoena is required for all GM Financial’s internal records
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
If you have any questions or require additional assistance please contact GM Financial at (800)369-
Sincerely,
GM Financial

I have printed conversation from GM rep telling me that was dispersed to payments for March, April and May and now were applied to fees as described in the above paragraphI would like to know how GM would be willing to resolve this with, as I now have different versions printed as to where that amount of money was applied.Regards,*** ***

Complaint: ***I am rejecting this response because: I have given it an entire week's time since this responseThe title has still not been received as stated that it was mailed.I also have not received any faxes with the title.My online payment access has been suspended so I am now no longer able to make any payments on this account.My fax number is ***All documents can be faxed directly to my attention or the secondary purchaser, *** ***.I need this title and letter of permission to register my car immediately. My car is going to be towed from my house if it is not registered within daysIt has been unregistered since July due to not receiving this informationThe DMV will not register my vehicle without a copy of the title and the letter to register.I am willing to make a payment of up to $immediately if these documents are received.Regards,*** ***

Complaint: ***
I am rejecting this response because: account still reflects incorrect information Yes, I have spoken with a customer service representative, as of last Friday GM Financial has verbally agreed to "try" to resolve my concerns, but have not been able to do so Account still reflects wrong number of payments remaining and wrong due date for next payment
Regards,
*** ***

Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM
Financial gives customer service a high priority and is totally committed to achieving excellence
A refund has been requested and is being processedA check in the amount of $will be sent via regular mail to the address of record in the next couple of daysPlease allow to business days from the time the check is issued for it to be received
Should you have any additional questions regarding this matter please feel free to contact the Lease Loss Recovery Department at ###-###-####
Sincerely,
GM Financial

June 20,
Re: Complaint ID: ***
*** ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.com. We have reviewed your concerns and would like to provide the following information
Our records reflect that GM Financial sent the Electronic Release to the Virginia DMV on January 22, 2018. Please be advised you will need to contact your local DMV in regards to the title and time frame to obtain the paper title. Please be advised, an additional release of lien was sent to your address on file via FedEx tracking number
We apologize for any inconvenience this has caused and appreciate your patience. Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ###-###-####
Sincerely,
GM Financial

November 27,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records indicate
that your payoff posted to your account on November 16, The overage refund is scheduled to be sent to you on December 16, per the standard time frameYou may contact our customer service department and provide proof of cleared funds in order to request an expedited refund
If you have any additional questions regarding this matter, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

I need to pass on my account information of my GM account number which is #*** With a Recent update to add to my claim We have had the vehicle returned to usBut now they are demanding all the money now to include August in the month they took the car unlawfully and only returned the vehicle a few days before September I made a full payment on it Friday 8/28/and now they want another this Friday totalling $900.00. We did try to have it refinanced at our credit union to pay it off through GM Financial only too find out that the vehicle is $over book value so the credit union cannot even refinance the vehicle for a much better rate and lower paymentWe are forced to deal with GM Financial after everything that has happenedWe did not go through the credit union to purchase the vehicle as I just recently became a member and It is my fiances credit union also My fiance and I are getting married in September and we're not married when I purchased the vehicle with my fiance cosigning on the loan

I'm not rejecting it I'm just tired of the nonsense that GM does , I have had three members of the GM executive branch and three different case numbers and still nothing has been done. Here is the most recent case number *** By the way The car is titled in my fiancé's name but I am the principal owner and driver of the vehicle Her name is Jenny Go I have spent over hours contacting GM speaking with executive branch Bianka , I have been hung up on numerous times , kicked out of the *** *** ***, all because of the lies you have been told to me