GM Financial

January 23,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records
reflect that recurring payments were set up online via MyAccount using Western Union SpeedPay beginning June 26, The payment draft date agreed to was the 26th of each monthThe last payment drafted within this plan was October 26, This type of payment is customer driven, initiated and authorizedPlease note that emails are sent to the email on file with the plan details, and the schedule can be viewed online when it is active
Please be advised numerous efforts were made to contact you with regard to the status of the accountUpon review of the account, GM Financial determined there is no credit mark on the account for November of Please be advised a subpoena is required for all GM Financial’s internal records
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
If you have any questions or require additional assistance please contact GM Financial at (800)369-
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: account still reflects incorrect information Yes, I have spoken with a customer service representative, as of last Friday GM Financial has verbally agreed to "try" to resolve my concerns, but have not been able to do so Account still reflects wrong number of payments remaining and wrong due date for next payment
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The account has not been completely updated it only shows the $payment that I submitted on 1/15/the account HAS NOT BEEN UPDATED it states that I am late I could not be late if they received nine thousand dollar payment Plus the GAP payment was sent on Jan 5, not Jan 1, this is very suspicious GM has not updated the account at ALL the same information has remained
Regards,
*** ***

June 20,
Re: Complaint ID: ***
*** ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.com. We have reviewed your concerns and would like to provide the following information
Our records reflect that GM Financial sent the Electronic Release to the Virginia DMV on January 22, 2018. Please be advised you will need to contact your local DMV in regards to the title and time frame to obtain the paper title. Please be advised, an additional release of lien was sent to your address on file via FedEx tracking number
We apologize for any inconvenience this has caused and appreciate your patience. Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ###-###-####
Sincerely,
GM Financial

June 18,
Re: Complaint ID: ***
*** M***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
GM Financial suppressed credit bureau reporting during a recent system enhancement We have submitted an update to the credit reporting agencies regarding the current status of your accountPlease allow the credit bureau reporting agencies 30-days to accept and process the updateWe apologize for any inconvenience this has caused and appreciate your patience
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

May 1,
Re: Complaint ID: *** *** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information An additional review of the MyAccount records for your GM Financial account reflect that a status error had been generated due to too many incorrect responses to the saved Security QuestionsIf you try unsuccessfully to login three times, your account will be locked for security reasonsYou should try again in minutes before contacting Customer ServiceIf you have forgotten your User ID and password combination, please utilize the Forgot User ID/Password option to reset your informationOur records do not reflect that any changes to your MyAccount access have occurred If you receive an unspecific error message during the gmfinancial.com registration process or while logging in, please copy and paste the error message into an e-mail at the address provided under Contact Us at gmfinancial.com or call us at ###-###-####Please include your name, account number and zip code, which may assist us in determining the causeWe will research the information you've provided and follwith you as soon as possible Sincerely, GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10765647, and find that this resolution is satisfactory to me So long as the unauthorized inquiry is removed

January 8,
RE: Complaint ID: ***
*** ***
Dear Mrs***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt
your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

January 11,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would l*** an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

I have done this before, it has been the company whom reported a "0" balance then immediately changed it back to an owed balanceWhich is continually being reported as a balance owed when the account was settled in fullImmediately remove the item from all credit bureaus as I have file a complaint not only with Revdex.com, but the FTC and CPBMy next step will be a lawsuit for defimation of my credit as it is a closed/settled account and is now being re-aged to show it as a continuous debt

Thank you for the additional correspondence sent to the Revdex.comPlease be advised that we have not changed our position regarding the status of your account Please note the trade in of the vehicle does not negate the contractual obligation of paymentOn the date you provided as the trade in date, the May 19, installment payment was already days past dueEven though GM Financial was informed that the unit was to be traded in, the responsibility for this contractual obligation remained with you until the payoff was received for your account Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at ###-###-####

September 27,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On August 8, 2015, you
entered into a Retail Lease Agreement (“Contract”) for a Chevrolet SilveradoWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 8th day of each month
Please note that GM Financial places a high priority on adhering to all state and federal lawsThe state of Minnesota does not require a cure period or notice of repossession be mailed prior to repossessionOn July 20, 2017, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past dueOur records reflect that recurring payments were set up online via MyAccount using Western Union SpeedPay beginning April 8, and disabled on April 8, This type of payment is customer driven, initiated and authorizedPlease be advised numerous efforts were made to contact you with regard to the status of the account
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
If you have any questions or require additional assistance please contact GM Financial at ***
Sincerely,
GM Financial

August 30,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that the
Lease Assumption has been approvedThe contract was sent to the party assuming the Lease on August 24, via overnight with a tracking number of *** *** ***Please be advised that the Lease Assumption will be submitted for final approval once the signed documents are returned and received
Should you have any further questions or require additional assistance, please feel free to contact Lease Customer Service at ###-###-####
Sincerely,
GM Financial

February 13,
Re: Complaint ID: *** *** ***
Dear MsShakoor,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
After a thorough review, GM Financial has submitted the request to remove the billed amount of $1,for the erroneous parking tickets from your GM Financial Lease accountUnfortunately, GM Financial is unable to honor your request to cancel your contractPlease be advised the responsibility for this contractual obligation remains
GM Financial takes all complaints seriously and we appreciate you bringing this matter to our attentionWe apologize for any inconvenience this situation may have causedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any further questions or require additional assistance regarding this matter, please contact GM Financials Lease Servicing Department at 1(***)***-***
Sincerely,
GM Financial

December 14,
RE: Complaint ID: ***
*** ***
Dear Ms***:
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is
requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

July 31,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised payments are
applied to the principal if the account is paid aheadOur records reflect that a supervisor from our Customer Service department contacted you and is working directly with you in efforts to resolve this matter
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial has submitted an update and forwarded the proper documentation to all three major credit bureausPlease allow 30-days for the credit bureau reporting agencies to reflect this update
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

February 27,
Re: Complaint ID: *** *** ** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt
your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial