GM Financial

January 23,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As a courtesy, GM Financial waived $in property tax fees in efforts to resolve this matterAs of the date of this letter your account reflects a zero balanceA paid in full letter has been requested to be mailed to the address on filePlease allow 7-business days to be received
Should you have any further questions or require additional assistance please contact GM Financial at (*** ***)Sincerely,
GM Financial

to prevent from including any PII, please email me at *** so I can provide you with the information
*** ***

May 31,
Re: Complaint ID: ***
*** A***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

I would like someone to call me from GM being I wouldn't like to put my information on the WEB Please call me at ###-###-####Thanks *** ***

Complaint: ***
I am rejecting this response because:There is a misunderstanding I am not asking to be removed from the loan or said contract for the lease I am simply asking that I be allowed to re-register the car in the state of NJ so that I will not be solely listed on it with *** *** and held liable for any and all parking tickets or ezpass violations I went to the DMV and was advised the power of attorney provided to me to do this was not worded properly The supervisor at the NJ DMV advised me the power of attorney needs to state that my name be removed from the vehicle registration and *** ***'s name be placed on it with *** *** This is a common procedure involving only registration It has nothing to do with the contract for this vehicle which is under bankruptcy at the moment GM has repeatedly advised me that if *** continues to pay they will let him keep the vehicle even though I filed bankrupcy I have no problem with this but I can not be left on his registration He is not even listed and this is causing major problems for me This is leaving me responsible not *** for any and all parking tickets and ezpass violations Please don't hesitate to contact me if further clarification on the issue is needed
Regards,
*** ***

April 12,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.com I have reviewed your concerns and would like to provide the following information
As previously advised, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on April 5, 2018, to reflect the account with no credit marks and paid in full Please understand that any additional disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM Financial
On April 12, 2017, GM Financial confirmed with the credit bureau reporting agencies that the GM Financial trade line reflected on your credit bureau reports has been updated to reflect that your account is paid in full with a zero balance and that there is no derogatory information reflected within the payment history profile
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

April 6,
Re: Complaint ID: *** *** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to offer the following information
Please be advised the
payment in question was located and posted to your GM Financial account with the effective date of February 14, Our records reflect that you have not been reported to the credit bureaus for any late payments Please note your account is current with the next monthly base rent due date of April 11,
We would like to apologize for the poor level of service you feel that you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceIf you have any additional questions regarding this matter please feel free to contact GM Financial at ***
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information An additional review of the MyAccount records for your GM Financial account reflect that a status error had been generated due to too many incorrect responses to the saved Security QuestionsIf you try unsuccessfully to login three times, your account will be locked for security reasonsYou should try again in minutes before contacting Customer ServiceIf you have forgotten your User ID and password combination, please utilize the Forgot User ID/Password option to reset your informationOur records do not reflect that any changes to your MyAccount access have occurred If you receive an unspecific error message during the gmfinancial.com registration process or while logging in, please copy and paste the error message into an e-mail at the address provided under Contact Us at gmfinancial.com or call us at ###-###-####Please include your name, account number and zip code, which may assist us in determining the causeWe will research the information you've provided and follwith you as soon as possible Sincerely, GM Financial

July 31,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised payments are
applied to the principal if the account is paid aheadOur records reflect that a supervisor from our Customer Service department contacted you and is working directly with you in efforts to resolve this matter
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: When I decided to do a deferment I was NOT informed that the amount due at that time will accrued interest daily I do not feel I owe GM Financial the US$I do believe I ONLY owe US$2, I have reviewed the account history of my payments made to GM Financial and I have paid over an approxUS$41,and an exception can’t be made? I was never informed from any associate that my loan will accrued interest daily, when I decided to do a defermentI never received any writing explanation on the processes worksIf I would have been educated by the associate at the time of agreeing to the deferment, I might have reconsider the option at that moment
Regards,
*** ***

August 30,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that the
Lease Assumption has been approvedThe contract was sent to the party assuming the Lease on August 24, via overnight with a tracking number of *** *** ***Please be advised that the Lease Assumption will be submitted for final approval once the signed documents are returned and received
Should you have any further questions or require additional assistance, please feel free to contact Lease Customer Service at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I have reviewed my account and the December statement is still not been posted on my account and there is no record of the November payment of $ on my account and there is no record of my November statement posted on my account but there is a statement for September on there twice The spreadsheet that you have sent is not correct there are no payment showing for December 2016, and there are no payments showing on November in your spreadsheet also, the remaining payment is incorrect I have payment remaining not my account is all wrong and no one is going to correct it I know how the billing system works so you do not have to explain it to me, and the month is not over, and I did not have all these issues when I started with GM Financial, and the staff now seems very unqualified and very rude to say the least and I get a different answer and story depending on the person, no consistency with anything so your information is not true or correct Thank you
I am rejecting this response because:
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I am still unhappy that nobody attempted to contact me regarding the return of my title for a monthVery shady business practice. My address is:*** ** *** *** ***
*** ** ***
*
Regards,
*** ***

September 27,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On August 8, 2015, you
entered into a Retail Lease Agreement (“Contract”) for a Chevrolet SilveradoWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 8th day of each month
Please note that GM Financial places a high priority on adhering to all state and federal lawsThe state of Minnesota does not require a cure period or notice of repossession be mailed prior to repossessionOn July 20, 2017, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past dueOur records reflect that recurring payments were set up online via MyAccount using Western Union SpeedPay beginning April 8, and disabled on April 8, This type of payment is customer driven, initiated and authorizedPlease be advised numerous efforts were made to contact you with regard to the status of the account
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
If you have any questions or require additional assistance please contact GM Financial at ***
Sincerely,
GM Financial

February 14,
Re: Complaint ID* *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
The MoneyGram payment in the
amount of $was located and posted to your account on 02/13/2018, with an effective date of 01/16/Your account has not been reported to the credit bureaus for any late payments and no late charges have been assessed to your accountWe apologize for any inconvenience you have experienced as a result of this situation
If you have any further questions or concerns regarding this matter, please feel free to contact GM Financial at ***)***-***
Sincerely,
GM Financial

May 4,
Re: *** *** Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised, the
payment in the amount of $1,was applied towards the principal balance of your account as of April 18, 2018, with an effective date of March 28, As of today’s date, the principal balance of your loan is $36,Please be advised, this is not your payoff amountYou will receive a payment history in a separate mailing for your review
We appreciate you bringing this matter to our attention and apologize for any inconvenience you have experienced as a result of this situationPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

I have done this before, it has been the company whom reported a "0" balance then immediately changed it back to an owed balanceWhich is continually being reported as a balance owed when the account was settled in fullImmediately remove the item from all credit bureaus as I have file a complaint not only with Revdex.com, but the FTC and CPBMy next step will be a lawsuit for defimation of my credit as it is a closed/settled account and is now being re-aged to show it as a continuous debt

February 27,
Re: Complaint ID: *** *** ** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt
your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

May 30,
Re: Complaint ID: ***
*** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised that
recurring payments were set up online via MyAccount using Western Union SpeedPay on November 8, 2015, through November 8, This type of payment is customer driven, initiated and authorizedOur records reflect that we received a completed Auto Pay Enrollment form on January 18, Please note it takes a full billing cycle for the Automatic Payment Plan to be effective, the Automatic Payment Plan was effective February 8,
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial has submitted an update and forwarded the proper documentation to all three major credit bureausPlease allow 30-days for the credit bureau reporting agencies to reflect this update
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at ###-###-####
Sincerely,
GM Financial